酒店英语培训课程.ppt

1、英语培训课程,Hotel English Training,UNIT 1： GREETING & FAREWELLS,PHRASES ON THE JOB,Good morning 早上好 Good afternoon 下午好 Good evening晚上好 Welcome to Ourland hotel欢迎来到奥蓝酒店 Hello 你好 How are you? 你好吗 Good-bye 再见 I Hope to see you again soon希望很快能再看见您 Did you enjoy stay here? 在这住得愉快吗,DIALOGUE,Staff : Good mornin

2、g.sir. How are you today ? Guest: Good morning. Im fine, thanks, and you? Staff : Im fine too. Are you checking-out today? Guest: yes, I think so Staff : Did you enjoy stay here? Guest: Yes, I did. Staff : I hope our service is to your satisfaction Guest: Sure. Im very pleased with everything here.

3、Staff : Thank you. I wish you have a nice trip and hope to see you again soon. Guest: Thank you. Ill come to the Ourland Hotel next time Im in Chongqing.,熟记常用语，练习对话！,Have a nice time ,UNIT 2: INTRODUCTIONS,PHRASES ON THE JOB,May I know your name? 我可以知道您的名字吗？ My name is 我叫 Nice to meet you.很高兴见到您 Hop

4、e youll enjoy you stay here. 希望您在这能住得愉快。 See you later!一会儿见！,DIALOGUE,Staff : Good morning, sir, May I know your name? Guest: Certainly. My name is Vivian Staff : How do you do Mr. Wang? Welcome to ourland hotel Guest: How do you do? Nice to meet you. Staff : Hope youll enjoy you stay here. Guest: I

5、 think I will Staff : See you later. Guest: See you.,情景对话！,Try your best,You will win!,UNIT 3: APOLOGIES,PHRASES ON THE JOB,Excuse me打扰一下。 Im sorry对不起。 Im sorry to hear that听到这个我很遗憾。 please forgive me.请原谅。 Thats Ok没什么。 I do apologize我很抱歉。 Thats all right没关系。 Please accept our apology.请接受我们的歉意。 Would

6、 you please wait a moment 请稍等一下。,DIALOGUE,Guest: Excuse me. I think there is a mistake in my bill Staff : Im sorry to hear that. Ill check for you right away. Would you please wait a moment? Guest: OK. ( a moment later) Staff : I do apologize, Mr. Wang. There is a mistake in your bill. I assure you

7、it wont happen again. Guest: Well, thats all right,对话练习！,Proud Of You !,ADDITIONAL EXPRESSION AND PHRASES,Please take your time别急。 Ill try my best我将尽力而为。 Its my pleasure to serve you为您服务很荣幸。 Follow me, please.请跟我来。 Can I help you?有什么需要帮忙的吗 Let me help you让我来帮您吧。 Ill be with you in a moment我马上就来。 After you.您先请。 Good morning, Housekeeping. 客房服务 May I clean your room, sir? 我可以为你打扫房间吗？ If t