2016届 高三英语写作训练 投诉信(红).ppt

1、2016届 作文指导3,投诉信,A Letter of Complaint,相关短语,make reservations for a single room 预订了一间单人房 2. a professional tour guide 一个专业的导游 3. famous tourist attractions 著名景点 places of interest 风景名胜 4. customer satisfaction 客户满意度 accompanying instructions 随货使用说明书 5. historical attractions 历史名胜 6. a five-star hotel

2、 一个五星级宾馆 share a room 共住一个房间 7. faulty items/ products 故障产品 8. get punishment/ be punished 受到惩罚,9. go wrong 出毛病 There is something wrong with . .出毛病/有问题/出故障 10. return my money to me 退还我钱 give half of ones money back 退还一半钱 11. apply for 申请 12. change it for a new one/ exchange for another one 换一件新的

3、return sth. for a new replacement 更换新的 13. give sb. a full refund 全额退款给某人 declare a full refund 要求全额退款 14. for the above reasons 基于上述理由 15. travel agency 旅行社,16. pay for the postage 付邮资 17. make mistakes 犯错误 18. without patience =impatiently 没有耐心 19. be forced to do sth. 被迫 20. a person with patienc

4、e 有耐心的人 21. make an apology to sb./ apologize to sb. 向某人道歉 22. to our disappointment 让我们失望的是. 23. process/ deal with ones complaint at your earliest convenience 尽快处理某人的投诉,技巧点拨,1. 开门见山、写明目的- 投诉（产品/ 服务/ 人） 。 I am writing to complain about_. 2. 所购买产品等存在的问题 3. 你的要求（退货；全额退款; 道歉） 写信时，要注意写信的对象，运用得体的语言表达， 适

5、当增加to my anger等符合投诉信感情色彩的词或短语，以加强语气，使表达更加丰富。,Round 1 争分夺秒,Group Competition,规则：选手站起来后，要在10秒钟内完成任务。 本轮积分较多的小组具有在Round 2优先 选择任务卡的权利。,Translate the following sentences . Two points each.,1. 我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋(sneaker)。 Im writing to complain about a pair of sneakers I recently purchased from

6、 your website. 2.更糟糕的是，交鞋的日期推迟了10天。 Worse still, there was a ten-day delay in delivering my shoes. 3. 我要求要么马上寄给我一双新的黑鞋子，要么全额退款。 I demand either a new pair of black shoes (should) be posted to me immediately or I (should) be given a full refund.,4. 请退还我30%的钱，否则我会被迫采取进一步的措施。 Please give 30% of my mone

7、y back, or I shall be forced to take the matter further. 5. 她是个没有耐心的人，根本不耐心回答我的问题。 She was not a person with patience and didnt patiently answer my questions at all. 6. 我要求她当面向我道歉。 I demand that she (should) make an apology to me face to face.,Translate the following sentences . Two points each.,(1)

8、我写信是要投诉你们餐厅服务差。 I am writing to complain about _. (2)我写信是要投诉你们公司产品质量差, 并要求你们尽快解决问题。 _ _and ask for solutions to the problem as soon as possible. (3)Since your store has gained a good reputation for_(客户满意度), I am sure/confident that_ _(尽快处理我的投诉).,Im writing to complain about the poor quality,the poor

9、 service in your restaurant,of the products of your company,customer satisfaction,you will process my,complaint at your earliest convenience,Translate the following sentences . Two points each.,Round 2 任务达人,规则：Round 1中积分较多的组优先选择 本组Round 2的任务卡。其他组抢任务。 （共6个任务）,Task1,Task3,任务：在5分钟内小组讨论Passage 1, 2 3. 要

10、求：重新邮寄或退款； 4. 询问：若寄回, 谁承担寄费?,例题导写 1. 开门见山、写明目的。 请根据中文完成句子。 (1) I am writing to make a complaint about _. (我在你网站上购买的鞋子) (2) I am writing to complain that _ _. (我在你网站上购买的鞋子有点问题) (3) I am writing to inform you that _. (我不满意在你网站上购买的鞋子) (4) I am writing to _ (对表示失望) about the shoes I bought from your web

11、site.,the pair of shoes I bought on your website,there is something,I am not satisfied with the shoes bought on your website,show my disappointment,wrong with the pair of shoes I purchased on your website,2. 确定文体、规范语言：这是一封投诉信，因此必须注意语言的规范性和得体性，不能使用与朋友书信交流时的亲切语言，但也不能出现语气倔强等不礼貌用语。 3. 划分信息、统筹全文：根据写作内容，可

12、把信息划分如下： (1)写信目的; (2)申购情况; (3)实际情况; (4)要求; (5)询问。,4. 突破难点、正确翻译。请翻译： (1) 在你的网站上 _ (2) 投诉_ (3) 从购买_ (4) 一双九码的鞋子_ (5) 寄回 _ (6) 承担邮寄费_ (7) 给某人退款/某人获得退款 _ (8) (申购情况和实际情况的对比)我订购的是, 但我收到的是 _,on your website,complain about.,purchase/buy sth. from .,a pair of size-nine shoes,send /post.back,pay for postage,g

13、ive sb. a refund/get ones refund,What I ordered was. but I received.,【小试牛刀1】 假设你叫李华, 最近在某英文购物网站上购买了一双鞋子，但出现了以下问题。,写作内容 请给网站写一封投诉信, 包括以下内容： 1. 写信的目的； 2. 投诉内容：申购情况；实际情况; 3. 要求：重新邮寄或退款； 4. 询问：若寄回, 谁承担寄费?,写作模板 Dear Sir/ Madam, Im writing to complain about_. What I ordered was _ but_. Worse still,_. For

14、the above reasons, I demand_ _. Thank you for your consideration. Yours sincerely, Li Hua,Write the letter following the model. 8 mins,1. 开门见山、写明目的- 投诉（产品） 。 I am writing to complaint about_. 2. 所购买产品等存在的问题 3. 你的要求（退货；全额退款）,【小试牛刀1】 Dear Sir/ Madam, Im writing to complain about the pair of sneakers I

15、 recently purchased on your website. What I ordered was a pair of black size-nine shoes but I received a pair of white size-8.5 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on October 18. For the above reasons, I demand either a new pa

16、ir of black size-nine shoes be posted to me immediately or I be given a full refund. Also, if I send back the wrong shoes, will your company pay for the postage? Thank you for your consideration. Yours sincerely, Li Hua,10 points,Consolidation 本节课学习了A letter of complaint. 1. 开门见山、写明目的- 投诉（产品/服务/人） 。

17、 I am writing to complain/ make a complaint about_. 2. 所购买产品等存在的问题 3. 你的要求（退货; 全额退款; 道歉）,Assignment【小试牛刀2】 假设你是李华，10月29日你收到了从Amazon网上书店购买的英汉词典。请根据下面内容要点，用英语给书店经理写一封信。 内容要点： 1. 写信目的； 2. 所购词典的问题：缺页20多页；有些内容印刷模糊 不清； 3. 你的要求：更换一本或者全额退款（人民币300元） 写作要求: 1. 可适当增加细节，以使行文连贯； 2. 书信格式已给出，不计入总词数；词数100左右。 Dear Si

18、r/ Madam, _ Yours sincerely, Li Hua,Choose your favorite gift,1,2,3,小试牛刀2 Dear Sir/ Madam, I am writing to make a complaint about the English-Chinese dictionary that I bought in your bookstore. I bought the dictionary on October 29, which cost me 300 yuan. Returning home, I opened it, only to find that more than twenty pages were missing. Whats more, some contents were printed so poorly that I ca