Unit Five Hotel Check-in.ppt

1、Unit Five Hotel Check-in,Travel in Anhui,Warm-up Questions,1. What should a tour guide do when the tour group arrives at the hotel? 2. What should a guide do if the hotel has sold the reserved rooms to other tourists or the reserved double rooms are changed to triple rooms, and no double rooms are a

2、vailable?,Hilton Hotel,Dining Room,Check-in at a Hotel,1. A local guide needs to help the group go through the check-in procedures by assisting the tour leader fill in the registration forms, and distributing room keys, etc. 2. The tour guide should note down the room numbers of his/her guests and t

3、hat of the tour escort and the national guide as well. 3. He/she should introduce the hotel facilities to the guests and inform the tourists of the itinerary for the day or the next day. 4. He/she should arrange wake-up calls for the tourists and tell the porter to deliver the luggage to their rooms

4、.,Helpful Sentences,Before checking-in 1. Please be sure not to leave anything behind. 2. Please be sure to remember to take all of your luggage. 3. Please take all your belongings and wait in the lobby, while I go through the check-in procedure.,Registering the guest,1. Will you please fill in this

5、 registration form? 2. Would you mind filling out the registration form? 3. Would you like to register, please? 4. Could you complete this registration form? 5. Would you please put your name in capitals? 6. The receptionist wants to see your passport. 7. Have you got any identification?,Assigning r

6、ooms to the guests,1. Your room is 1018, overlooking a large park. 2. Your room is on the top floor and it has a very good birds eye view of the whole city. 3. Your balcony is on the top floor, providing a good view of the sea. 4. You have a double room on the fifth floor. 5. Your room number is 188

7、, on the first floor. 6. Here is your key. The lift is just round the corner. 7. Here are the keys to your rooms. The porter will take you to your rooms and your luggage will be sent to your rooms too. 8. Could you keep the room key until you check out?,Introducing service,1. Room service here runs

8、on a 24-hour basis. 2. We offer round-the-clock personal service. 3. The bar provides all-night service. 4. The rescue team, in the outdoor swimming pool, provides all-weather service. 5. If you have anything for the laundry, just leave it in the laundry bag in your room. 6. If you need a taxi, you

9、may ask the reception desk to get one for you. 7. You may make long-distance calls from your room. 8. The shop is opposite the information desk; they offer very nice souvenirs and toiletries/cosmetics. 9. If you want to have meals in your room, please dial room service.,Lobby & Business Center,Oral

10、Practice,A=local guide B=Tour leader C=Receptionist C: Good evening! Welcome to our hotel. A: _(晚上好! 我需要一个套房，八个单人间和三个双人间。) C: Have you made a reservation? A: Yes. _(我们是为一个德国团队预订的。我来自中旅，该团共有15个游客，团号为SHCITS-A070828.) C: Im sorry, but I dont see your reservation here. A: _(我们肯定办过预订，因为我三天前还确认过。 你可以再查一下吗

11、？或者联系销售部？) C: All right. Let me check again. Ah, yes, here it is. We have one suite, eight singles, and three twins for CITS. B: _ (有什么问题吗？) A: No, everything is all right. B: _(客房都准备好了吗？) C: Yes, they are. May I have your passports, please? B: Sure. Here you are. C: Thank you. Would you please fill

12、 in these registration forms? B: _(登记表填好了。我们可以拿钥匙吗？) C: Here are the keys. Have a pleasant stay in our hotel. B: Thank you very much.,Food & Beverages,Keys,1. Good evening! Id like to have one suite, eight singles, and three twins, please. 2. Weve booked them for our tour group from Germany. Im from

13、 China International Travel Service and the group code is SHCITS-A070828. We have 15 passengers. 3. Im sure we have made a reservation because I reconfirmed three days ago. Could you check again or contact the Sales Department? 4. Is there any problem? 5. Are the rooms ready? 6. The forms are finish

14、ed. May we have the keys to our rooms?,Listening Comprehension,Listen to the following two passages and then refer to P105P107 in the textbook and fill in the words or phrases you have heard. Please treat them as two mini-lectures.,Keys,Passage One 1. commemorate 2. southwest 3. 1882 4. complex 5 St

15、ele 6. 2.5 7. well 8. clean 9. capable 10. judge Passage Two 1. 700 2. bushes 3. streams 4. Wooden 5. black 6. flavor 7. carvings 8. cobbles 9. civilian 10. 99,YELLOW MOUNTAIN,Yellow Mountain,Huangshan(or the yellow mountain) ,which is the most beautiful of all mountains in China,is often referred t

16、o as ”the most fantastic mountain under heaven”. Xu Xiake, a noted Chinese geologist and traveler in Ming Dynasty, praised Huangshan Mountain as the best of all mountains. Huangshan, which is situated in the south of Anhui Province, covers an area of about 250 sq. km. In the Qin Dynasty, it was know

17、n as Yishan. In the Tang Dynasty, Emperor Xuanzong changed its name to Huangshan after he was told by an occultist that “the Yellow Emperor or Huang Di had once gathered herbs and tried to obtain the substance for a pill of immortality on Yishan and that in the end Huang Di got it and became an immo

18、rtal in heaven”. Since then, the name has been in use.,Huangshan, which is considered the most beautiful of all mountains in China thanks to what is called sanqi (三奇) and sijue (四绝) in chinese.Sanqi(or the three wonders) refers to picturesque rocks,legendary pines and the sea of clouds.These and a f

19、ourth,which is hotspring,make what is called sijue(or the four unique scenic features).The incomparable scenic beauty of the Yellow Mountain attracts numerous sightseers from all parts of the world.,It is said of the Yellow Mountain that “every tree here is a pine and every pine here has a distincti

20、vely unusual shape”. Their distinctive shapes appeal powerfully to ones aesthetic sense. There are ten famous pine trees on the Yellow Mountain known respectively as Guest-Greeting, Rush Prayer Mat, Unicorn， Phoenix, Crouching Dragon, Sea-Searching, Twined Branches, Dragon Claw, Black Tiger and Gues

21、t-Goodbye Pines. These ten are named according to their shapes and evocation. For instance, Guest-Greeting Pine stands on Jade Screen Tower where the ascent begins. Ageless and graceful,this towering pine extends outward two long arm-like branches,looking like a hospitable host bidding a smiling wel

22、come to sightseers from every part of the earth.It is indeed a symbol of friendship.,Yingke pine (or Guest-Greeting Pine),Putuan(or Rush Prayer Mat),Kylin Pine(or Unicorn),Wolong(or Crouching Dragon),Lianli(or Twined Branches),Longzhua(or Dragon Claw),Hot Spring of the Yellow Mountains,In terms of t

23、he interesting scenic sights on the Yellow Mountain, we can not neglect the hot springs. Of these, the one most singularly gorgeous is no doubt Zhusha Quan (or the cinnabar spring). The pure and crystal water here contains various kinds of health-building minerals. That is why the hot spring of Huan

24、gshan is flatteringly called the “magic spring”,What is called the Yellow mountain has 72 famous peaks.Of these the highest is Lotus Flower Peak .This is one of the three main peaks that are considered to be forbiddingly precipitous, the other two being Bright Summit and Heavenly Capital Peak , all

25、of them are higher than 1,800 meters. But the surrounding foothills are only some 300 meters in height. Such a contrast makes the Yellow Mountain look even higher and steeper than it is, as though it had risen straight up from the ground. Some people call the Yellow Mountain “ the flower of the eart

26、h”.,Sea of Clouds,As the Yellow Mountains Range is high and dense with lush forests and has plenty of rainfall, it can be seen wrapped in misty clouds in all four seasons of the year, for about two thirds of the time. Therefore, the Yellow Mountains are also called Yunhai (Sea of Clouds) which is ge

27、ographically divided into North Sea, West Sea, East Sea, Heavenly Sea and Front Sea.These seas of clouds, vast and misty, billowing and surging, veil the valleys and mountains and allow only the peaks to show like green islands over their boundless foamy heaven. At daybreak, the rising sun casts its

28、 golden rays on the silver sea of clouds, making the Yellow Mountains Range even more enchanting.,Picturesque Rocks,飞来石Flying Stone,The Five Sacred Mountains in China,五岳,三山五岳之说,三山是：浙江雁荡山， 江西庐山，安徽黄山。 “五岳”是中国五大名山的总称。即东岳泰山、南岳衡山、西岳华山、北岳恒山、中岳嵩山。他们 是封建时代帝王加封的.,The Five Mountains,Taishan Mountain in Shando

29、ng Hengshan Mountain in Hunan Huashan Mountain in Shanxi Hengshan Mountain in Shanxi Songshan Mountain in Henan,Hengshan,Hengshan,Huashan,Taishan,Songshan,华山,泰山,衡山,嵩山,恒山,五岳名山,人们常说，要有五岳之志，又说要踏遍三山五岳，五岳指的是什麼呢？古人称高大的山为岳，五岳是中国五大名山的总称，包括东岳泰山、西岳华山、南岳衡山、北岳恒山和中岳嵩山。五岳传说是神仙居住的地方，古代的帝王都要前往祭祀。唐玄宗曾封五岳为王，宋真宗封它们为帝，

30、明太祖尊它们为神。五岳中以泰山最受尊崇，有五岳独尊的称誉，历代帝王经常到泰山的岱庙举行隆重的封禅大典。泰山以雄伟壮丽著称，风景优美，文物古迹丰富，已被联合国教科文组织列入世界遗产名录中。,东岳泰山（1532米），位于山东泰安市。 西岳华山（1997米），位于陕西华阴市。 南岳衡山（1512米），位于湖南长沙以南的衡山县。 北岳恒山（2017米），位于山西浑源县。 中岳嵩山（1440米），位于河南登封市。 人们常说五岳归来不看山，也有“恒山如行，泰山如坐，华山如立，嵩山如卧，唯有南岳独如飞”的说法。,五岳名山,东岳泰山,泰山坐落在山东省中部，为中国五岳之首，古称“岱宗”，主峰玉皇顶，海拔1545米，高度居五岳第三位，但它却被历代称为“五岳独尊”，原因首先是泰山平地拔起，山势雄伟，更重要的是泰山在中国的政治、文化历史上占有很高的地位，它是历朝统治者祭天的场所，目前山上有古寺庙22处、古遗址97处、历代碑碣819块、摩崖石