电子商务课题英文电子邮件礼仪.ppt

1、Sarah Wong January 2nd, 2013,EMAIL ETIQUETTE,overview,AGENDA,A.Email Basics,B. Email Management,C. Email Writing,I.EMAIL COMPONENTS II.BEFORE SENDING OUT III.KNOW YOUR AUDIENCE,A. Email Basics I.EMAIL COMPONENTS,A.I.1.SUBJECT,Subject Lines are Headlines Subject: Meeting Hi Jim, I just wanted to remi

2、nd you about the meeting we have scheduled next week. Do let me know if you have any questions! Best wishes, Mark Why is this a bad headline?,A.I.1 SUBJECT (CONTINUE),Any problems you spotted below?,! specific !,A.I.2. RECIPIENT,Send your email to the right person To Cc Bcc Order of recipients in To

3、 e.g. Detailed information later.,Hi John, Thanks for your message. I need to check up on a few things before I can reply, so please give me a couple of days and Ill get back to you as soon as I can. Cheers, Mark,B.II. RESPONDING,Two Ways to Respond Maintain the “thread” Create a new message Three O

4、ptions to Respond Reply Reply to All Forward Think before you reply to all: Does everyone need to know it? Think before you forward: Do you have the senders permission?,B.III. AUTO-REPLY MESSAGES,Activate out of office message when you are away. E.g.,Thanks for your message. Im away from the office

5、on a short vacation from 24 to 28 July. For urgent matters, please contact Jing at . Otherwise I will respond to you when I return to the office on 29 July. Many thanks, Shirley,B.IV. OUT-OF-OFFICE MESSAGE SETUP,Tools - Out of Office Assistant,B.V. ORGANIZING MAIL,Folders and Sub-folders,Rules and A

6、lerts,B.V. ORGANIZING MAIL - DEMO,Start doing it now. Youll see the difference!,AGENDA,A. Email Basics B. Email Management C. Email Writing,C.I. GREETING MESSAGE,How are you? How is the project going on? Hope you have a good trip back.,C.II.INITIATE A MEETING,Lets make a meeting next Monday at 5:30

7、pm. Wed like to have the meeting on Thu Oct 30. Same time. I would like to hold a meeting in the afternoon about our development planning for the project A. I want to talk to you over the phone regarding issues about report development for the XX project. I suggest we have a call tonight at 9:30 pm

8、with you and Brown. Please let me know if the time is okay.,C.III. POINT LISTING,The current status is as following: 1.2. Some known issues in this release:1.2. Some items need your attention:1.2. Here are some questions for your team:1.2. Today we would like to finish following tasks:1.2. Our team

9、here reviewed the newest SCM policy and has following concerns:1.2.,C.IV. PROPOSAL,For the next step of platform implementation, I am proposing I suggest we have a weekly project meeting over the phone call in the near future. XYZ team suggests adopting option A to solve outstanding issues.,C.V. SEE

10、K FOR INFORMATION,What do you think about this? What is your opinion on the schedule? Any problem, please dont hesitate to contact me. Please let me know if you have any questions. Your comments and suggestions are welcomed. Look forward to your feedbacks and suggestions.,C.VI. GIVE FEEDBACK,Please

11、see comments below. My answers are in blue below. I added some comments to the document for your reference.,C.VII. ATTACHMENT,I enclosed the evaluation report for your reference. Attached please find todays meeting notes. Attached is the design document, please review it. For other issues, please see attached release notes.,C.VIII. THANKS NOTE,Thanks for your attention. Thank you very much for the cooperation. Really appreciate your help. Your k