ENGLISH FOR HK I.ppt

1、English for Housekeeping I,标准房 standard room 单人房single room 双人房 double room 三人房 trip room 豪华套房 Deluxe suite 高级房 superior room,房型英文,Room attendant 客房服务员,Adjoining room 相邻房 Connecting room 连通房 Twin room 两张单人床的双人房 Double double room 两张双人床的房间 A studio room 带有沙发床的房间 Rack rate 客房牌价,What kind of room does

2、the guest live?,How many rooms in our hotel?,How many standard rooms we have?,有客房（Occupied room-OCC）:已有客人住的房间 入住（Check inC/I）:客人刚抵达入住。 日租（Day use）:客人只入住半日，不过宿午休房，要在当天离开房间。 报走（Expect departure）:根据客人入住填报资料，客人将会离开。 不出现的宾客（No show guest）:已订好房间，而没有抵达的客人。 外宿（Slept out-S/O）:客人租了房间，但没在房间内留宿。如：S/O有行李或是双无，查到此

3、类情况上报服务中心35。,贵宾（Very important person-VIP）:此类客人不同于一般散客或团体客，他们将受到特殊照顾，赠送免费食物，酒，花等。 无行李（NO Baggage-N/B）:房间已入住，但无客人的任何物品行李，既双无（无行李、无卡）。 少行李（Light Baggage-L/B）:房间已入住，但只有少量用品，如：只有一件外套，衣物，或浴室用品，购物袋之类，需特别留意。注：每天中午12点后服务中心会能知各楼层预退房查行李，接到通知按要求查房。 请勿打扰（Do not disturb-DND）：房间门外挂有DND，如在下午2：00PM仍挂DND 应告知领班，由领班与客

4、人联络。,不用服务（No need service-NNS）：客人拒绝任何清洁服务，需在工作表中填写 并报告领班。 长住客（Long staying guest-LSG）：在酒店住宿超过一个月以上的客人。 常住客（Regular guest- ）：经常来本酒店进住的熟客，要掌握了解及上报常住客的生活习惯。 开床（Turn down service）：黄昏以后开床服务，收床旗和抱枕，按规定开床，并更换 及补充客用品。（如脏布草、冲水等）。 加床（Extra bed）:应客人要求（并已在前台办理手续）于客人房间内加入另外的加床。,客房常用词汇,厕纸toilet paper,棉签 cotton sw

5、ab,牙具tooth brush 梳子comb,须刨shaver/razor,Would you please give me another/one more tooth brush? Where is the cotton swab？ Im out of toilet paper. Well send some to your room at once.,床上用品英文,床垫mattress 被套cover 被子 quilt 毛毯blank,床单 bed sheet 枕套pillow case 枕头pillow 床罩 bedspread,Maybe youve caught a cold.

6、Would you like an extra blanket?,打扫房间,A: 早上好，现在可以打扫房间吗？ Good morning, Sir, May I make up/clean your room now? B:不，现在不行，你过一会再来好吗？ Now is no need, Could you like to come back for a moment? 现在不行，你一会过来好吗？ Not now, Could you come in later, please? A:当然可以，你希望什么时候来打扫？ Sure, What time would you like me to c

7、ome back? B:我出去后再打扫。 You may make up /clean the room when I go out. A: 好的。That is fine.,开夜床服务,1.开夜床服务，我可以进来吗？ Turn down service May I come in, please? 2. 晚上好，请问现在可以替你开夜床吗？ Good evening, May I turn down service for you now?,维修服务,Guest: The water is not warm enough to take a shower. Clerk: Yes. Im sor

8、ry. Were having a problem with the hot water heater. Our workmen are fixing it right now. You should have hot water in half an hour at the most.,Not hot water,A:客房服务员，请问我能进来吗? Room attendant, May I come in? B:可以，进来吧。 Certainly ,Come in please. A:谢谢，一会就好。 Thank you, No need more time. B:请问你还需要帮助吗？ Is

9、 there anything else I can do for you? A:没有了，谢谢。 No. Thank you. B:不用谢，为客人服务我们感到很荣幸。 Youre welcome It is our pleasure to service for our guests.,Laundry Service,若要洗衣服务，请拨6。For laundry service, dial 6.您的房间号是多少？ May I have your room number?我们会派人到您的房间取您要洗的衣服。Well send someone to your room to pick up you

10、r laundry.请填写这张表,并签上您的姓名。 Please fill in/out this form and please sign your name .我们今天晚上会把衣服送到您的房间。 Well deliver it to your room tonight.如果您急着要，我们提供快洗服务。 If you are in a hurry, we have a express service. 快洗服务要额外支付50%的费用。There is an extra charge of 50% for quick service.,您是要干洗还是水洗。 Do you want to hav

11、e it dry washed or just washed in water? 我们还提供缝补服务。 We also provide mending service. 如果您有衣物要送洗衣房，只要把它放在您的房里的洗衣袋里就行了。 If theres anything for the laundry, just leave it in the laundry bag in your room. 早上9：30以前送去洗的衣服，当天下午5：30以前能送回来。 Washing handed in by 9:30 a.m., will be returned to you before 5:30 p

12、.m. on the same day。,你们想喝点什么呢？What would you like to drink? 房间的电视机旁有酒水单。 There is a drink list in your room, which is next to the TV. 你需要什么小吃呢？What kind of snacks do you want? 请等10分钟。Please wait for 10 minutes. 不要担心，我们会派人来修理。Dont worry; well send some one to fix it. 工程师会马上来检查。An engineer will come a

13、nd check immediately. 如果您希望在房间里用早餐请通过电话要客房服务。 If you wish to have breakfast in your room, ask for room service on the phone.,Room Service,从早晨六点开始提供客房服务。 Room service is available from 6 a.m. . 这里有个小册子介绍饭店各项服务。 Here is a brochure explaining hotel services 如果您要什么，就按这个唤人按钮。 If you need anything, just p

14、ress the call button. 您可以从您房间里打长途电话。 You can make a long distance call from your room.,如果您要出租汽车，您可以请服务台为您叫一辆。 If you want a taxi,you can ask the reception to get one for you. 您床头的台子装有自动叫醒器。 The panel at the head of your bed has an automatic waking device. 我们有电脑叫醒服务。 We have a computer wake-up servic

15、e.,如果您希望您的房间早些整理好，请将这“请打扫”的牌子挂在门上， If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door. 一楼有一个娱乐中心。 There is a recreation center on the ground floor. 您可以打台球，乒乓球，桥牌和保龄球。 You can play billards,table tennis and bridge or go bowling. 除了娱乐中心外，二楼还有健身房。 Apart from t

16、he recreation center, we also have a health club on the second floor. 在那里还有桑拿浴室并提供按摩服务。 We have a sauna bath with a massage service there, too.,运动器械是免费提供的。 Sports facilities are available free of charge. 我是不是把冷气开大些？ Shall I turn the cooling up? 我是不是把暖气关小些。 Shall I turn the heating down? 您的包将存放在行李部。

17、Your bags will be kept at the Bell Captains Desk. 我马上叫人到你的房间。 I will send someone to your room now.,请您拿着行李牌，来行李部取您的包。 Could you come down to the Bell Captains Desk with your claim tag to pick up your bags? 我们当尽力而为，但我不能保证什么。 Well try our best, but I cant guarantee anything. 这里面可能有误会。 There must be so

18、me misunderstanding. 我尽快为您作些安排。 Ill soon have something arranged for you.,浴室用品,面巾 face towel 浴巾bath towel 方巾hand towel,浴袍bath robe,地巾bathmat,洗发水shampoo 面巾纸tissue 浴 帽shower cap,香 皂 soap,沐浴露 foam bath,情景用语,1、如果你看到客人需要帮助的时候。 Excuse me, Can I help you. 2、当客人挡在你前面，而此时你要过去时。 Excuse me, May I go through? 3、当听不懂客人所说的话时。 I am sorry, My English is poor. Please slowly and simply. 4、当客人给小费的时候。 You are so helpful Thank you!,当然可以，我马上把他