长沙财经学校 英语 张敏.ppt

1、Ill have to have my watch replaced,Listening & speaking,Unit 4,complaining,Guess: What are they doing?,Discuss: When will you complain?,If you meet these problems,My friend, Tim, met this problem recently. Lets listen carefully how does he complain.,Listen and complete. 听录音，写出Tim去商店的目的。,Tim went to

2、the shop to_ _,have his watch replaced .,Listening and Speaking,_,Listen and tick . 听录音，完成下面的维修记录。,Tim,Listening and Speaking,Listen and complete 听录音，补充对话。,Tim,Listening and Speaking,Listening and Speaking,Listen and complete 听录音，补充对话。,Ill have to have my watch replaced because there is something wr

3、ong with the alarm.,How can I help you, sir?,What is the problem?,Lets read it .,Did you wear the watch in the shower, sir? No. I took it off before taking the shower. When did you buy this watch? I bought it one week ago and its still under guarantee. Im very disappointed at its quality. Im so sorr

4、y for the inconvenience we have caused you. Would you like a refund? No, Id rather have the watch replaced please. No problem, sir. Would you please show me your receipt so that I can take down some details? Well get this watch exchanged for you in no time. Thank you.,Staff: Tim: Staff: Tim: Staff:

5、Tim: Staff: Tim:,Practice Time,Please practice this dialogue with your partner.,Group work,According to the following situations, make a dialogue with your partner.,Last week you bought a new cell phone from a shop. But now you find it doesnt work well. So you go to the shop to ask for a refund.,You

6、 are a customer. Yesterday you bought a woolen sweater from the supermarket, but you find it not the right size. So you go back to the supermarket to ask for a replacement.,Situation 1,Situation 2,How can I help you? What is the problem? Did you.? When did you buy this.? Im so sorry for the inconven

7、ience we have caused for you. How do you expect us to solve this problem?,Ill have to have this. I bought.but it doesnt work well. I bought it .ago. Id like a refund.,Staff:,Customer:,You can use these sentences,Its your show time!,Summary,What is the problem? Im so sorry for the inconvenience we ha

8、ve caused for you. How do you expect us to solve this problem?,Summary,Ill have to have this. I bought.but it doesnt work well. Id like a refund.,Homework,Suppose A is a customer and B is a salesgirl. A bought a TV set from Bs shop, but she found that there was something wrong with the TV set. And then A g