RITZ CARLTON 丽兹酒店品牌人力资源部门开业关键路径表.xls

the ritz-carlton, opening:2008/11/15 type opening date above to update all due dates key contacts repeat as neededtask namedue date date completedstatus rvp, hr sr. director, hr services sr. director comp job boards, local state employment services, schools, etc.) 2008/6/28overduex newspaper advertising: grant harrison at (713) 627- 3210 or email to find the regional sales contact for your hotel review hr standard operating procedures2008/6/28overduexsop intranet site review hr critical path with rvp hr2008/6/28overduex discuss any issues/concerns and points requiring clarification order standard hr forms (i.e. status change forms)2008/6/28overdue contact as hospitality (phyllis abraham, , 800-422-1718 or mitzi hart, , 901-843-4776) order standard hr forms (i.e. discount room authorization, id cards)2008/6/28overduesee marriott discount website place printing order (i.e. employee handbooks, employee agreements, business integrity posters and brochures; employee relations line posters and bookmarks, gold standards posters, first class cards, rc key success factors pyramids, etc.) 2008/6/28overduesuperior printing us hotels - equal employment opportunity and affirmative action postings2008/6/28overdue key contacts repeat as neededtask namedue date date completedstatus rvp, hr sr. director, hr services sr. director comp research all local recruitment sources identify and contact local recruiting sources2008/7/26overdue contact potential media service vendors for potential use in newspaper media2008/7/26overduegrant harrison determine possible publications for future advertisement placement2008/7/26overduediversified publications discuss with public relations what other options are available locally 2008/7/26overduecontact local public relations staff place general office supply order2008/7/26overdue establish process with corporate office to acknowledge birthdays and anniversaries2008/7/26overdue contact corporate paymaster for current list2008/7/26overdue ensure a process is in place to acknowledge the employees at the property level2008/7/26overdue develop a process to retrieve resumes on an on-going basis from rc website and other employment systems2008/7/26overdue start selection process for hr staff and administrative assistants2008/7/26overdue establish a process for job postings2008/7/26overdue create a job listing for all open management and hourly positions for various distributions2008/7/26overdueif applicable establish a process for ordering business cards2008/7/26overdueas hospitality () ensure all management employees have the proper business cards2008/7/26overdue review annual leave benefits, vacation eligibility guidelines and request processes2008/7/26overduexobtain most current benefits at a glance document review company incentive programs2008/7/26overduex key contacts repeat as neededtask namedue date date completedstatus rvp, hr sr. director, hr services sr. director comp resource: new hermes, inc for engraving machine key contacts repeat as neededtask namedue date date completedstatus rvp, hr sr. director, hr services sr. director comp ensure home addresses are correct establish pre-opening property mission statement2008/8/23overduex the guidance team is responsible for creating the propertys mission statement us hotels - establish process for workers compensation2008/8/23overdue accident reporting process, claims, health benefits, compensation, etc identify and contact claim service company representative2008/8/23overdueus properties - marriott claims review reporting guidelines for osha2008/8/23overdueany questions, contact vp loss prevention place recognition order2008/8/23overduei.e. service pins (peak performance) create theme for employee dining room2008/8/23overduerefer to employee dining room standards establish hours of operation2008/8/23overdue determine ongoing as needed along with dol, communicate with all departments requiring systems training to ensure that training sessions are being organized2008/8/23overduei.e. rio, opera, micros, fidelio, mystique exit interview process established and collect hotel items 2008/8/23overdue 11 weeks out us hotels - establish recording and payment process for meal breaks, overtime pay, and uniform changing2008/8/30overduecmp-sop-02 obtain copy of federal fair labor standards which regulate wage/hour provisions2008/8/30overdue review guidelines with managers2008/8/30overdueregarding editing timeclock punches develop cash tip reporting process for payroll processing2008/8/30overdueorder any necessary forms review process for cash shortages provide guidelines for team leaders to follow in post- opening selection process2008/9/13overdue plan an outside activity/team building get together for leaders2008/9/13overduemake it fun and purposeful! finalize trainers orientation/arrival packet2008/9/13overduerefer to opening training manual obtain map of hotel to use in training and arrival packets2008/9/13overdueensure maps are easy to read and follow ensure visiting countdown trainer information packet is sent2008/9/13overduexconsult pre-opening corporate manager key contacts repeat as neededtask namedue date date completedstatus rvp, hr sr. director, hr services sr. director comp & benefits vp, selection & technology corporate mgr, pre- openings gm/guidance team notes review training schedule for post-opening with dol2008/9/13overdue concentrate on day 21 orientation sessions and the completion of the training certification process identify the need for translators and other trainers2008/9/13overdue plan and hold a 1/2 day executive committee retreat2008/9/13overdue review a “how to conduct staff meetings and line-ups“ with leadership body2008/9/13overduebe creative 8 weeks out (2 months) ensure dol purchases training videos2008/9/20 celebrating success, employee promise, service values, 3 steps of service, professional appearance standards order credo and employee promise posters for meeting rooms2008/9/20 ensure symbolic key is ordered2008/9/20 check on arrival of banners2008/9/20x prepare thank you letters/gifts for trainers etc2008/9/20overduex consult with guidance team on opening budget and recommendations decorate/prepare bulletin boards2008/9/20overduexhave them be fun & informative 6 weeks out assist leaders with training as they staff their departments2008/10/4overduex good topics include: telephone etiquette, guest resolution, grooming and safety. review post opening expectations with guidance team2008/10/4overduex consider this as you plan the post-opening training calendar. design and order t-shirts2008/10/4overduexxensure sufficient budget for t-shirts 5 weeks out schedule hotel photo2008/10/11 communicate hiring authorization process to managers2008/10/11overdue determine switch over timing to utilize staff requisition process (gps) establish exit interview process2008/10/11overdue all employees terminating from employment with the company should complete the exit interview employee referral program2008/10/11overdue establish program to encourage employee to recommend candidates for open positions2008/10/11overdue determine incentives and communication2008/10/11overdue 4 weeks out (1 month) prepare night vision shells for each day of the countdown2008/10/18overduexdaily publication for visiting trainers. prepare hr portion of pep rally2008/10/18overduexxguidance team and mse to design theme key contacts repeat as neededtask namedue date date completedstatus rvp, hr sr. director, hr services sr. director comp & benefits vp, selection & technology corporate mgr, pre- openings gm/guidance team notes develop theme, choose music, select pep rally task force2008/10/18x develop post opening guidelines for standard hotel meetings2008/10/18overduex daily line-up, daily executive committee meeting, weekly staff meeting (leadership), monthly dept meetings establish training schedule for hourly employees regarding myhr, myinformation, myarl, etc.2008/10/18overdueoffer several sessions based on number of employees ensure dol orders supplies for department signs2008/10/18x 3 weeks out divide employees into training groups and allocate trainers2008/10/25 allocate training room to each group2008/10/25 set up mailboxes for visiting trainers2008/10/25 trainers facilitation guide2008/10/25 plan procedure for general orientation session - theme, music, wall of applause, entrance for employees2008/10/25 password challenge room2008/10/25 2 weeks out print training attendance sheets and distribute to each department head/trainer2008/11/1 conduct guest service training2008/11/1overduexx use line-ups, dept. meetings and other formats to train for guest recognition, problem resolution conduct basic quality training2008/11/1overduexxwork with dir. of quality to conduct conduct business management model training2008/11/1overduexx ideas: use newsletters, line-ups, ctq, etc to get point across. involve your gm conduct telephone etiquette training2008/11/1overduexx ideas: use ctq, newsletter, leadership line-ups, etc. include voice mail and email standards conduct a local cultural seminar2008/11/1overduexx educate visiting trainers on the culture in a fun way - where applicable conduct a special session for visiting trainers2008/11/1overduexx 1 week out prepare digital photo presentation with music2008/11/8overduexx plan & conduct hotel vision sessions2008/11/8overduexxsee room setup and av needs in opening manual the leadership session2008/11/8overduexx ensure everything is arranged for the session including av needs, refreshments, and materials opening orientation2008/11/8overduexx ensure everything is arranged for opening orientation including employee arrivals and