酒吧开业培训计划表.xls

pre-opening departmental training plan 筹筹备备期期部部门门培培训训计计划划 division & section 部部门门分分部部门门: f&b/ barreviewed by 审审阅阅人人: month/year 月月年年 :10月月20142014年年approved by 批批准准人人: department部门training dateprogram/task# of tmtime 时间durationttl trng section分部门培训日期培训项目任务人数from从to到时长hrs 总时长 beverage dayday 3030 两江假日酒店企业文化介绍10 pax9:00-9:451 1 8 hours beverage餐饮部领导致欢迎词10 pax10:00-10：451 1 beverage餐饮部各部门经理介绍10 pax11:00-11:451 1 beverage餐饮部各营业点介绍10 pax13:00-13:451 1 beverage餐饮部的人事架构10 pax14:00-14:451 1 beverage酒店各部门职能10 pax15:00-15:451 1 beverage酒店产品知识10 pax16:00-17:001 1 beverage dayday 2929 回顾昨日培训10 pax9:00-9:451 1 8 hours beverage 酒吧组织结构、酒吧各岗位职责 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage团队意识、仪容仪表10 pax13:00-13:451 1 beverage工装的穿着、个人卫生食品卫生10 pax14:00-14:451 1 beverage食品卫生10 pax15:00-15:451 1 beverage服务站姿、用语、手势10 pax16:00-17:001 1 beverage dayday 2828 回顾昨日培训10 pax9:00-9:451 1 8 hours beverage部门规章制度10 pax10:00-10：451 1 beverage礼节礼貌10 pax11:00-11:451 1 beverage 常用服务用语、手势的学习和练习 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage酒吧基础英语10 pax15:00-15:451 1 beverage服务站姿、用语、手势练习10 pax16:00-17:001 1 beverage dayday 2727 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage酒吧文化10 pax10:00-10：451 1 beverage 酒吧杯具、器具认知 10 pax11:00-11:451 1 beverage10 pax13:00-13:451 1 beverage杯具的清洗、擦拭10 pax14:00-14:451 1 beverage酒吧基础英语10 pax15:00-15:451 1 beverage服务站姿、用语、手势练习10 pax16:00-17:001 1 beverage dayday 2626 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage接听电话技巧10 pax10:00-10：451 1 beverage 中国茶知识 10 pax11:00-11:451 1 beverage10 pax13:00-13:451 1 beverage中国茶服务10 pax14:00-14:451 1 beverage酒吧基础英语10 pax15:00-15:451 1 beverage服务站姿、用语、手势练习10 pax16:00-17:001 1 beverage dayday 2525 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 咖啡知识 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 咖啡制作方法 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage酒吧基础英语10 pax15:00-15:451 1 beverage服务站姿、用语、手势练习10 pax16:00-17:001 1 beverage dayday 2424 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 软饮知识 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 软饮服务 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage酒吧基础英语10 pax15:00-15:451 1 beverage服务站姿、用语、手势练习10 pax16:00-17:001 1 beverage dayday 2323 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 啤酒知识 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 啤酒服务 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage酒吧基础英语10 pax15:00-15:451 1 beverage服务站姿、用语、手势练习10 pax16:00-17:001 1 beverage dayday 2222 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 葡萄酒知识 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 葡萄酒知识 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage酒吧基础英语10 pax15:00-15:451 1 beverage服务站姿、用语、手势练习10 pax16:00-17:001 1 beverage dayday 2121 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 葡萄酒服务 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 葡萄酒服务 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage酒吧基础英语10 pax15:00-15:451 1 beverage服务站姿、用语、手势练习10 pax16:00-17:001 1 beverage dayday 2020 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 气泡酒知识 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 气泡酒开瓶服务 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage酒吧基础英语10 pax15:00-15:451 1 dayday 26268 hours beverage服务站姿、用语、手势练习10 pax16:00-17:001 1 beverage dayday 1919 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 鸡尾酒知识 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 鸡尾酒制作 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage酒吧基础英语10 pax15:00-15:451 1 beverage服务站姿、用语、手势练习10 pax16:00-17:001 1 beverage dayday 1818 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 洋酒知识 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 洋酒知识 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage红酒开瓶练习10 pax15:00-15:451 1 beverage托盘练习、斟酒练习10 pax16:00-17:001 1 beverage dayday 1717 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 洋酒知识 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 洋酒知识 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage红酒开瓶练习10 pax15:00-15:451 1 beverage托盘练习、斟酒练习10 pax16:00-17:001 1 beverage dayday 1 16 6 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 洋酒知识 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 洋酒知识 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage红酒开瓶练习10 pax15:00-15:451 1 beverage托盘练习、斟酒练习10 pax16:00-17:001 1 beverage dayday 1515 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 中国白酒知识 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 中国白酒知识 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage红酒开瓶练习10 pax15:00-15:451 1 beverage托盘练习、斟酒练习10 pax16:00-17:001 1 beverage dayday 1 14 4 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 开档、关档工作 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 酒水服务流程 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage红酒开瓶练习10 pax15:00-15:451 1 dayday 20208 hours beverage托盘练习、斟酒练习10 pax16:00-17:001 1 beverage dayday 1313 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage西点的服务10 pax10:00-10：451 1 beverage怎样清洁区域台面和清扫桌椅10 pax11:00-11:451 1 beverage 收银制度 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage 酒酒水水知知识识测测试试 10 pax15:00-15:451 1 beverage10 pax16:00-17:001 1 beverage dayday 1212 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage怎样折叠餐巾10 pax10:00-10：451 1 beverage怎样使用托盘10 pax11:00-11:451 1 beverage如何更换烟灰缸10 pax13:00-13:451 1 beverage怎样检查客人的满意程度10 pax14:00-14:451 1 beverage怎样收脏杯具和餐具10 pax15:00-15:451 1 beverage练习并回顾今日培训10 pax16:00-17:001 1 beverage dayday 1111 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage怎样清洁冰柜冷藏柜10 pax10:00-10：451 1 beverage怎样交收布草10 pax11:00-11:451 1 beverage怎样摆设展示柜酒水饮料10 pax13:00-13:451 1 beverage搅拌机的使用保养维护10 pax14:00-14:451 1 beverage制冰机的清洁保养维护10 pax15:00-15:451 1 beverage练习并回顾今日培训10 pax16:00-17:001 1 beverage dayday 1010 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 咖啡机的使用保养清洁 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage搅拌机的使用保养维护10 pax13:00-13:451 1 beverage制冰机的清洁保养维护10 pax14:00-14:451 1 beverage洗杯机的清洁保养维护10 pax15:00-15:451 1 beverage练习并回顾今日培训10 pax16:00-17:001 1 beverage dayday 9 9 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 橙汁机的使用保养清洁 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 榨汁机的使用保养清洁 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage酒吧基础英语、服务站姿、用语、手势练习10 pax15:00-15:451 1 beverage练习并回顾今日培训10 pax16:00-17:001 1 beverage dayday 8 8 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 鸡尾酒配方和调制 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 鸡尾酒配方和调制 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage酒吧基础英语、服务站姿、用语、手势练习10 pax15:00-15:451 1 dayday 1 14 48 hours beverage练习并回顾今日培训10 pax16:00-17:001 1 beverage dayday 7 7 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 雪茄知识和服务 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage香烟服务和为客人点烟10 pax13:00-13:451 1 beverage更换烟灰缸10 pax14:00-14:451 1 beverage酒吧基础英语、服务站姿、用语、手势练习10 pax15:00-15:451 1 beverage练习并回顾今日培训10 pax16:00-17:001 1 beverage dayday 6 6 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage帯客领位10 pax10:00-10：451 1 beverage冰水服务、展示酒水单并作推荐10 pax11:00-11:451 1 beverage开台、填写酒水单、领取酒水饮料上桌10 pax13:00-13:451 1 beverage结账收银、送客流程10 pax14:00-14:451 1 beveragepos机的使用10 pax15:00-15:451 1 beverage练习并回顾今日培训10 pax16:00-17:001 1 beverage dayday 5 5 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 营业点每日工作流程 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage每日酒水盘点及销控表的填写10 pax13:00-13:451 1 beverage部门各式表格的填写10 pax14:00-14:451 1 beverage如何处理客人投诉和要求10 pax15:00-15:451 1 beverage怎样向客人推销酒店的其它服务和设施10 pax16:00-17:001 1 beverage dayday 4 4 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage班前会工作流程10 pax10:00-10：451 1 beverage班次交接流程10 pax11:00-11:451 1 beverage怎样从仓库领货10 pax13:00-13:451 1 beverage怎样填写物资调拨单10 pax14:00-14:451 1 beverage怎样进行物资盘点10 pax15:00-15:451 1 beverage钥匙管理制度10 pax16:00-17:001 1 beverage day3day3 回顾之前培训内容10 pax9:00-9:451 1 8 hours beverage 酒水单培训 10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage 实实操操测测试试 10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage10 pax15:00-15:451 1 beverage10 pax16:00-17:001 1 beverage dayday 2 2场场景景演演练练 10 pax9:00-9:451 1 8 hours beverage10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage10 pax15:00-15:451 1 dayday 8 88 hours beverage10 pax16:00-17:001 1 beverage dayday 1 1场场景景演演练练 10 pax9:00-9:451 1 8 hours beverage10 pax10:00-10：451 1 beverage10 pax11:00-11:451 1 beverage10 pax13:00-13:451 1 beverage10 pax14:00-14:451 1 beverage10 pax15:00-15:451 1 beverage10 pax16:00-17:001 1 dayday 2 2场场景景演演练练8 hours trainervenue 培训师地点 bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager pre-opening departmental training plan 筹筹备备期期部部门门培培训训计计划划 reviewed by 审审阅阅人人: approved by 批批准准人人: bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager bar manager b