毕博-经营业绩问卷-员工反馈.doc

经营业绩问卷员工反馈Business Performance Questionnaire - Team Member Feedback尊敬的 姓名 如您所知，企业名称邀请我们和他们共同制定贵企业未来的战略发展方向。As you will be aware, Business Name has asked us to work with them to develop the future strategic direction of the business作为企业名称有价值的员工之一，您与其它员工对本职工作的意见，以及在企业运作方面的意见，对于确定将来的战略方向至关重要。As a valued team member of Business Name, how you and other team members feel about your jobs and the problems you see with the way the business operates is critically important to moulding the future strategic direction.我们的观点是：员工都有着追求卓越的愿望。他们希望能够享受工作的乐趣，希望有成就感。因此，我们相信在如何改进经营业绩方面，能够获得您有价值的意见因为常常是那些在企业中从事日常工作的人，对于如何改进企业的系统有着最好的想法。We take the view that team members really do want to excel. They want to enjoy the time they spend at work, and they want to feel a sense of accomplishment. We therefore want to seek your opinions about how the business can improve since we are sure that you have valuable ideas - it is often those who have to work with the business systems everyday that have the best ideas on how to improve those systems.在随附的“经营业绩问卷员工反馈”问卷由两个部分组成：You will notice that I have a questionnaire “Business Performance Questionnaire - Team Member Feedback.” The questionnaire has 2 sections. Let me explain.? 第一部分为“角色评估”。旨在获取有关您在企业中的角色的反馈，问题涉及您所履行的具体职责、在履行职责方面遇到的最大困难，以及您最喜欢工作的哪些部分。The first section is titled “Role Evaluation.” This short questionnaire is designed to get your feedback about your role in the business. In particular you will be asked about the specific functions you perform, your key frustrations in performing your role and the things you like best about your job.? 问卷中也留有空白处，用于填写您关于如何消除困难的建议。我们希望您的意见越多越好，请不要局限于问卷所提供的篇幅，如有必要可以另外增加纸张。There is also space for you to provide your suggestions about how your frustrations could be removed. Obviously, the more ideas you generate here the better so please do not limit yourself to the space provided, just attach another sheet if necessary.? 第二部分“客户服务，系统和文化”将探讨公司在客户服务方面的工作。问卷有四个部分。第一部分涉及您对公司总体客户重视程度的评估，第二部分征求您对于目前的工作流程和系统方面的意见，第三部分是关于您对于企业的管理和文化方面的理解，最后一部分包含在营销、产品和服务拓展系统中是否以客户为中心等方面的问题。The second section “Customer Service, Systems and Culture” explores the organisations commitment to customers. The questionnaire has 4 sections. The first deals with the overall level of customer focus as you see it, the second asks for your opinion of the processes and systems in place, the third, your perception of the management and culture of the business, and the last section deals with the customer focus encompassed into the marketing and product and service development systems重要的是，您能够按照您自己的意见，选取最能准确描述企业现状的答案。It is important that you check the box that, in your opinion, best describes your assessment of the situation in the business. 姓名 ，最后，还有几个要点提请您的注意。请在日期前寄回您完成的问卷。我们将对您的问卷结果保密，不会泄漏您的姓名。所有反馈问卷的答复将被汇总形成一个报告，而不会向企业管理层提交单独的问卷。所以，希望您提供诚实的意见。这项工作旨在为您的工作创造便利，使您能够为企业做出更大的贡献。Name let me finish by making a couple of critically important points. I would be grateful if you could return your completed questionnaire to me by Date. Rest assured that we will treat your feedback confidentially and we will not disclose your name. Responses will be collated into a report and individual forms will not be provided to the Executive Management team. Therefore it is important that you give us your honest opinion. The purpose of this exercise is to make it easier for you to do your job and to give you an opportunity to make an even greater contribution to the business.非常感谢您对这项重要工作的支持。如果您有任