《营运冲击分析》PPT课件.ppt

11/15/2019,1,BUSINESS IMPACT ANALYSIS,FROM BEGINNING TO END,2,11/15/2019,The Business Impact Analysis,What is it? Plan for Success Collect True Data Analyze Document the Impacts Obtain Acceptance,3,11/15/2019,The Business Impact Analysis,WHAT IS IT?,4,11/15/2019,WHAT IS IT?,Prevention or Recovery? * The Risk Assessment * The Business Impact Analysis,5,11/15/2019,WHAT IS IT?,What is a Disaster? A disaster is a sudden unplanned calamitous event that creates an inability on an organizations part to provide the critical business functions for some predetermined period of time and which results in a great damage or loss.,6,11/15/2019,WHAT IS IT?,Why do an Business Impact Analysis? * To establish the organizational value of each business unit or resource as they relate to the functioning of the total organization. * To provide the basis for identifying the critical resources required to develop a business recovery strategy. * To establish the timely order or priority for restoring the functions of the organization in the event of a disruption.,7,11/15/2019,WHAT IS IT,Who is responsible for recovery? * Responsibility for continuity of a business function in the absence of a critical resource (e.g., phone, mail, electricity, or information processing) rests with the user of the resource. * Responsibility for the recovery of the critical resource rests with the provider of the resource.,8,11/15/2019,WHAT IS IT?,The Business Continuity program,Phase O Needs Assessment Risk Assessment,Phase I Business Impact Analysis,Phase II Recovery Strategy,9,11/15/2019,WHAT IS IT?,The Business Continuity program,Phase III Continuity Plan,Phase IV Implementation,Ongoing Maintenance and Exercising,10,11/15/2019,WHAT IS IT?,The Business Impact Analysis Project * Project Planning * Data Collection * Data Analysis * Findings Report * Acceptance,11,11/15/2019,THE BUSINESS IMPACT ANALYSIS,PLAN FOR SUCCESS,12,11/15/2019,PLAN FOR SUCCESS,Agency Commitment * To Purpose * To Approach * To resources * To Time,13,11/15/2019,PLAN FOR SUCCESS,Agency Commitment To Purpose: * Identify Criticality of Business Functions * Identify Impact of Disruptions * Identify Impact of Disruptions Over Time * Identify Critical Dependencies * Identify Critical Resources,14,11/15/2019,PLAN FOR SUCCESS,Agency Commitment To Approach: * Data Collection * Data Analysis * Project Plan,15,11/15/2019,PLAN FOR SUCCESS,Agency Commitment To Resources: * Project Sponsor * Project Manager * Project Team * Project Participants,16,11/15/2019,PLAN FOR SUCCESS,Agency Commitment To Time: * Overall Project * Project Manager * Project Team * Project Participants,17,11/15/2019,PLAN FOR SUCCESS,Demonstration of Agency Commitment * Policy Statement * Directive Memorandums * Budget Approval * Verbal Endorsement,18,11/15/2019,PLAN FOR SUCCESS,Key Project Personnel * Project Sponsor * Project Participants * Project Coaches * Project Managers * Project Team,19,11/15/2019,THE BUSINESS IMPACT ANALYSIS,COLLECT THE TRUE DATA PART ONE,ON TARGET,20,11/15/2019,COLLECT THE TRUE DATA!,Identify Participants * Credible Spokesperson * Represents Functional Area * Highest Organizational Level,21,11/15/2019,COLLECT THE TRUE DATA!,Determine Approach * Interview * Questionaire ( Yes / No questions) * Combinations,22,11/15/2019,COLLECT THE TRUE DATA!,Design the System Objective: To ensure an accurate, consistent and complete approach to the data gathering.,23,11/15/2019,COLLECT THE TRUE DATA!,Design System DISCUSSION TOPICS: * Business Units Mission * Primary Service Objectives * Organization * Dependencies,24,11/15/2019,COLLECT THE TRUE DATA!,Design System DISCUSSION TOPICS: * Impacts from Disruption Over Time - Service Objectives - Financial - Legal and Regulatory - Customer Service - Other Functions * Impacts for Impact Mitigation,25,11/15/2019,COLLECT THE TRUE DATA!,Design System Interview Approach: * Develop Interview Guide * Train Interviewers * Validate,26,11/15/2019,COLLECT THE TRUE DATA!,Design System Questionnaire Approach: * Design Questionnaire * Develop the Data Analysis * Develop Instructions * Validate,27,11/15/2019,COLLECT TRUE DATA!,Conduct Data Collection * Prepare Participants * Collect Data * Validate Results,28,11/15/2019,COLLECT THE TRUE DATA!,Prepare Participants * Issue memorandum * Conduct Formal Presentation * Distribute Questionnaire,29,11/15/2019,COLLECT THE TRUE DATA!,Validate Results Questionnaire approach: * Review for Consistency * Identify Missing Information * Identify “Red Flags” * Correlate with Second Source * Follow up Interview,RED FLAG,30,11/15/2019,COLLECT THE TRUE DATA!,Validate Results Interview Approach: * Organize Interview Notes * Identify Missing Information * Prepare Summary Notes * Confirm Results in Writing,31,11/15/2019,COLLECT THE TRUE DATA!,Plan The Data Collection * Identify participants * Determine Approach * Design System,32,11/15/2019,THE BUSINESS IMPACT ANALYSIS,COLLECT THE TRUE DATA PART TWO,ON TARGET,33,11/15/2019,COLLECT THE TRUE DATA!,Conducting the Interview What Have We Learned? The Next Steps,34,11/15/2019,CONDUCTING THE INTERVIEW,TIME: * Schedule 1 to 2 hours * Arrive on Time! * Re-Verify time available * Manage to meet objectives Participants: * Allow Staff participation * Focus on primary Participant.,35,11/15/2019,CONDUCTING THE INTERVIEW,The Interview: * Conduct interview in conversational manner * Ask open ended questions * Allow Participant (s) to respond * Maintain control to ensure adequate coverage of topics,36,11/15/2019,THE BUSINESS IMPACT ANALYSIS,ANALYZE DOCUMENT THE IMPACTS,37,11/15/2019,ANALIZE AND DOCUMENT THE IMPACTS!,Data Analysis * Impacts form disruptions over time * Critical Dependencies,38,11/15/2019,ANALYIZE DOCUMENT THE IMPACTS,Impacts * Quantitative Losses or extra expenses that are quantitative into financial terms (I.e., dollars) * Qualitative Intangible or operational impacts that are not quantifiable into financial terms,39,11/15/2019,ANALYZE DOCUMENT THE IMPACTS,Critical Dependencies * Communication * Information Processing * Personnel * Communications * Equipment * Facilities * Other Organizational Functions * Vendors,40,11/15/2019,ANALYZE DOCUMENT THE IMPACTS,Findings Report Provide management the appropriate information to develop or modify existing recovery strategies based on busines