关于主机柜需要20MPCM卡(H2机柜作为附机柜.doc

Issued by APAC CNRC GSM GPRS UMTS Group Tel 86 10 88417733 Fax 86 10 68423633 Email bjmcscgsm Web Site Asia CNRC GSM GPRS Technical Bulletin 1 Asia CNRC Technical Bulletin Management Guideline 1 Propose The document serves as a guideline for technical bulletin generation review approval and distribution 2 Scope This process is applied to Asia CNRC Technical Support Group and Service Desk on Asia CNRC issued technical bulletins 3 Definition POPI Protecting Our Proprietary Information Corporate definition for POPI Classification Motorola Registered Secret Proprietary Serious Damage Would Be Cause by Unauthorized Disclosure Examples Trade Secret Data New Product Development New Process Development Certain Financial and Planning Data Long Range or Strategic Planning Motorola Confidential Proprietary Substantial Detrimental Effect Caused by Unauthorized Disclosure Examples Personnel Information Some Financial Data Certain Technical Information Motorola Internal Use Only Likely to be Harmful Trough its Unauthorized Disclosure Examples Telephone Lists Directories Management Budget Reports Training Material Motorola General Business Information Disclosure to the Public Would Not Be Damaging Examples Policy Manuals Census Data 4 Responsibility Technical Support Engineer Technical support engineer should generate perfect and distribute the technical bulletin For bulletin may be distributed to the customer Technical support engineer should generate Chinese executive summary as well Technical Support Team Leader The team leader should make decision which events should generate the bulletin and approve the bulletin before the distribution finally Service Desk Service Desk should maintain the distribution list Issued by APAC CNRC GSM GPRS UMTS Group Tel 86 10 88417733 Fax 86 10 68423633 Email bjmcscgsm Web Site Asia CNRC GSM GPRS Technical Bulletin 2 4 Process 4 1 Bulletin Generation In general it s necessary to generate the technical bulletin in three situations Alert Need Michael s input An Alert will be delivered to inform engineers and customers of urgent issues such as A system problem that may affect operator s system operations for example call processing or outages A system problem that may affect operator s revenue for example subscriber billing Issues that may constitute a safety hazard Knowledge Sharing Need Michael s input Some working experience and knowledge will be shared to local engineers and customers to improve their expertise and enhance the communication between CNRC and local office engineers customers Such as Data collection process Frequent problem handling Problem solving tips General Information Need Michael s input General Information will be delivered to inform engineers and customers of issues such as Equipment becoming obsolete New products features and or services offered Hardware or software modifications Equipment requirements for specific applications Supplying general information pertaining to a particular software release Announcements of new training courses General documentation notifications 4 2 Bulletin Review and Approval After Technical Support engineer draft the bulletin he she should deliver the bulletin to her his team leader or the virtual bulletin core team for review and approval 4 3 Bulletin Distribution After get the finally approval from the team leader the technical support engineer should distribute the bulletin to local office only or both local office and customer according to the CNRC POPI classification Refer to appendix A He Michael QCH1185 Huang Eric f10057 Hu Ying QCH1606 Qu Colin Q12226 Zhou Jack W13182 Sun Ronald Q12304 Du Max QCH1123 Yang Wilson Q13625 Shi Gordon Q12225 bjmcscgsm Subject APAC CNRC FYI 04 47 OMCR Cisco 3662 Router Password Recovery Procedure Dear XXX Sometimes after changing password many times customers or local office engineers may forget the Cisco 3662 Router password This procedure is used for customers local engineers to recovery the Cisco 3662 password if they forget the password Please find attached APAC CNRC FYI 04 47 for more detail information and solution You can also click to understand the detailed information For further assistance please contact Asia Customer Network Resolution Center CNRC at ASIA CNRC 86 10 8841 7733 Thank you Asia CNRC POPI Classification Motorola General Business Information X Motorola Internal Use Only Template 1 for Motorola General Business Information 1 FYI Number 04 61 SUBJECT 20 M byte PCMCIA card is necessary for Horizon II macro as slave with other Motorola GSM BTS configurations M Cell 6 and Horizon macro as master configuration EQUIPMENT AFFECTED BSS Distribute to Motorola Local Account Team and suggest Local Account Team forward the FYI to Customer Associated PR Associated SR 1122828 Validity 6 Months Issued date 12 Nov 2004 Issued by APAC CNRC GSM GPRS UMTS Group Tel 86 10 88417733 Fax 86 10 68423633 Email bjmcscgsm Web Site Asia CNRC GSM GPRS Technical Bulletin 5 OVERVIEW when a site get Horizon II macro as slave with other Motorola GSM BTS configurations M Cell 6 and Horizon macro as master configuration all DRIs which located in Horizon II macro should fail to code load This FYI provides the technical explanations and the solution for this issue BACKGROUND Recently we have discovered that when customer connecting Horizon II macro cabinets to Horizonmacro or Mcell 6 cabinets and the MCUF or MCU is the master site controller all DRIs which located in Horizon II macro cabinets should fail to code load From IP logs of the site we can find below information REBOOT Memory full configured Reset due to soft front panel switch Waiting for SYNC to initialize done PCMCIA Socket 0 empty MIP Result of pcmcia available is 0 MIP No PCMCIA card present Aborting After the site turn to serve we can find the problem as below MMI RAM 1015 state 12 dri DEVICE STATUS INFORMATION FOR LOCATION 12 OPER STATES D Disabled E Enabled B Busy ADMIN STATES L Locked U Unlocked E Equipped S Shutdown Last Transition Related Device State Reason dd mm hh mm ss Function DRI 0 0 0 B U NO REASON 28 10 14 05 05 RTF 0 0 0 DRI 0 1 0 B U NO REASON 28 10 14 05 24 RTF 0 1 0 DRI 0 2 0 B U NO REASON 28 10 14 06 25 RTF 0 2 0 DRI 1 0 0 D U Code Objects Missing 28 10 14 05 47 None DRI 1 1 0 D U Code Objects Missing 28 10 14 05 52 None DRI 1 2 0 D U Code Objects Missing 28 10 14 06 01 None DRI 1 3 0 D U Code Objects Missing 28 10 14 06 05 None DRI 2 0 0 D U Code Objects Missing 28 10 14 05 47 None DRI 2 1 0 D U Code Objects Missing 28 10 14 05 52 None DRI 2 2 0 D U Code Objects Missing 28 10 14 06 01 None DRI 2 3 0 D U Code Objects Missing 28 10 14 06 05 None DRI 2 4 0 D U Code Objects Missing 28 10 14 06 09 None DRI 2 5 0 D U Code Objects Missing 28 10 14 06 13 None END OF STATUS REPORT ANALYSIS From MOTOROLA GSR6 Horizon II manual BSS Equipment Planning 68P02900W21 M we can find below compatibility information about mentioned configuration In cases where the M Cell6 BTS is the master cabinet and the MCU is the master site controller the MCU must have a 20 Mbyte PCMCIA card installed running Issued by APAC CNRC GSM GPRS UMTS Group Tel 86 10 88417733 Fax 86 10 68423633 Email bjmcscgsm Web Site Asia CNRC GSM GPRS Technical Bulletin 6 CSFP to accommodate the added memory requirements of the GSR6 Horizon II Objects In cases where the Horizonmacro BTS is the master cabinet and the MCUF is the master site controller the MCUF must have a 20 Mbyte PCMCIA card installed running CSFP to accommodate the added memory requirements of the GSR6 Horizon II objects so we can draw a conclusion In the configuration of Mcell6 H2 or H1 H2 the CTU2 objects in the slave cab need to be stored on the PCMCIA card as there is no room for them on the MCU or MCUF In such configuration it is mandatory to insert a 20 M byte PCMCIA card that is per design SOLUTION The recommended solution is to insert 20 M byte PCMCIA card into MCU MCUF module When we insert 20 M PCMCIA card into MCU MCUF from IP logs of the site we can find below information REBOOT Memory full configured Reset due to soft front panel switch Waiting for SYNC to initialize done PCMCIA Detected card in socket 0 MIP Result of pcmcia available is 1 MIP Starting codeload getting list for cpu 0 x2001 MIP Result of pcmcia available is 1 MIP Starting codeload getting list for cpu 0 x2002 MIP Result of pcmcia available is 1 MIP Starting codeload getting list for cpu 0 x2003 MIP Result of pcmcia available is 1 MIP Starting codeload getting list for cpu 0 x2004 MIP Result of pcmcia available is 1 MIP Result of pcmcia available is 1 MIP Starting codeload getting list for cpu 0 x2007 MIP Result of pcmcia available is 1 MIP Starting codeload getting list for cpu 0 x2008 MIP Starting codeload getting list for cpu 0 x200a MIP Result of pcmcia available is 1 MIP Result of pcmcia available is 1 MIP Starting codeload getting list for cpu 0 x200b MIP Starting codeload getting list for cpu 0 x200c After the site turn to serve we can find all DRIs are in B U state MMI RAM 1015 state 12 dri dri DEVICE STAT