英语术语ppt.ppt

酒店前台常用术语 Thehotelreceptioncommonlyusedjargon 目录 一 Reception二 Checkin1 Roomassignment2 Depositreceived3 Request三 Duringthestay四 Checkout五 Aboutus六 Bill七 Other Customers Frontoffice 一 Reception1 Frontdesk GuestServicesCounter FD2 EF Executivefloor 行政楼层 二 Checkin办理入住ETA ExpectArrival 预到Walkin散客Group团队FIT GIT freeindividualtourist frequentindependenttraveler 散 团客Toproducedocuments出示证件ID IdentificationCard Passport DrivingLicense身份证 护照 驾照Visa签证VIP VeryImportantPerson 贵宾R C RegistrationCard 入住登记单In roomcheckin在房间办入住手续 Housingallocation分房 1 housestatus房态VD VacantDirty VR VacantReady VC VacantClean 脏房 主管 未检查干净房 主管 已检查干净房OC OccupyClean OD OccupyDirty 住人房 过夜住人房000 Outoforder维修房00S Outofservice锁定房 Depositreceived收押金1 Rate房价Netrate净价Rackrate全价Contractrate协议价Package包价PromotionRate促销价CreditCard DebitCard信用卡 借记卡Preauthorization预授权Advancedeposit提前预交押金 Request客人要求 Non smokingtreatment set up无烟处理LCO Latecheckout 免费 延迟退房DND DoNotDisturb 免打扰Connectingroom连通房Wakeupcall叫醒服务PickUp See DropOff接机 送机Takeaway路早Rollawaybed extrabed加床 Duringthestay在住期间 1 Roomservice送餐服务2 Longstaying长住客3 Coupon优惠券4 Amenity礼遇5 Payfor payby付费方式6 Shareroom同住房7 Exchangerate兑换汇率8 Traveller scheck旅行支票9 IDD InternationalDirectDialing DDD DirectDistanceDialing 国际长途 国内长途LocalCall市话 Checkout结账一 1 ETD ExpectDeparture 预退2 Expresscheckout快速结账3 Voucher单据4 Rebate扣减5 Discount折扣6 Latecharge加收半天 全天房费 延迟收费7 Transfer转入8 Complimentary免费9 Invoice发票10 Settlement payment付费 Checkout结账二 11 Posting入账12 Suspend挂账13 Envelope信封14 Bill账单15 Receipt收据16 Adjustment调整 Aboutus关于我们 1 Logbook交班本2 Locker更衣室3 Dutyroster班表4 Briefing情况简介 班前会5 Incentive提成6 Cashbank float 备用金7 Roleplay情景演练8 Crosstraining交叉培训9 PigeonHole分隔盒子10 MOD Manageronduty 值班经理 Bill账务 1 Balance平帐2 Dueback短款3 Occupancy入住率4 Averagerate平均房价5 Revenue收入6 Nightaudit夜审7 Guarantee担保8 InHouse在住房9 Dayuse当日用房 Other其他 1 Upgrade forceupgrade freeupgrade升级 强迫和免费升级 2 Upselling升级销售3 T A Travelagent 旅行社4 PSB PublicSecurityBureau 公安上传系统5 Cancellation取消6 Housekeeping客房7 Bookingcenter the3rdpartybookingcentre 第三方订房中心8 Masterkey万能钥匙 Other其他 9 NoShow应到未到10 Block锁房11 Overbooking Fullhouse超预定 满房12 Guesthistory客史Profile客史档案13 Turndown开夜床14 Modify修改15 Roomassignment分房16 SOP StandardOp