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WritingALetterofComplaint byOrange Learningaims Tomasterthestructureofaletterofcomplaintbyanalyzingthemodelessay Tolearntoexpresstheproblemsclearlyandeffectivelybyusinglinkingwords Toimprovetheabilityofthinkinglogicallybydrawingamindmap anunhappyshoppingexperience Areyoukiddingme task1 CanwewritealetterofcomplaintforWuYingshibasedontheinformationwegotfromthevideo Youcanmakeit Dearmadam I mLiHua whoboughtacellphoneinyourshoptheotherday IfeelbadtotroubleyoubutIamunsatisfiedwithitandIamwritingtocomplainaboutit Thereasonsformydissatisfactionareasfollows Foronething Foranother What sworse Aboveall I llappreciateitifyoureplaceitformeorgivemearefund ThankyouforyourconsiderationandI mlookingforwardtoyourreply Trytosummarizethestructure thecellphoneistotallydifferentfromtheiphone7shownbyyou Ichosethegoldcolorbutyougavemethewhiteone yourworkerwasinarudemanner whichwasunacceptable Focusonpart2 Howtoexpressourproblemsclearlyandeffectively Part2Problems Trytoimaginewhathappened Task2 Group1 6 Whenhavingbeefnoodlesintherestaurantlastweekend Ifound Task3 Group7 12 ItooktheinternationalflightNo XY123homeyesterday but Part2Problems Trytoimaginewhathappened Whenhavingbeefnoodlesinyourrestaurantlastweekend Ifound 哼 我生气了 Tobeginwith Ifoundtherewasaflyinthebeefnoodles Worsestill Iaskedthewaitresstoreplaceitimmediately butshewasinarudemanner Lastbutnotleast Iwastoldthatshewastoobusytodealtwithit whichmademeverydisappointedandupset Part2Problems Trytoimaginewhathappened ItooktheinternationalflightNo XY123homeyesterday but 我又气愤又崩溃 Firstofall theflightwasdelayedfor10hourswithoutadvancedannouncement What sworse WhenIaskedastewardesstobringmesomewater notonlydidshebehaveimpatientlyandimpolitelybutshealsoignoredmyorderdirectly Mostdisappointingly mycheck inluggageboughtlastweekwasbroken Practicemakesperfect HiltonHotel希尔顿酒店 AstorybetweenMr Chenandthereceptionist 前台接待员 今年圣诞节 成功人士Mr Chen出国旅游 入住了全球著名的HiltonHotel 当洗完澡后 他发现房间竟然没有hairdryer 于是他就去酒店前台 HotelReception Practicemakesperfect Dearmanager IfeelsohappythatIlivedinHiltonHotelthisChristmas butnowI mwritingtocomplainaboutit AlthoughHiltonHotelisfamousforitswonderfulservice Ireallyhadanunpleasantexperience Foronething youhavenotequippedeachroomwithahairdryer whichcausesthecustomers inconvenience Foranother whenIwenttothereceptionforahairdryerthatday thereceptionistwasbusyreadingabookinsteadofworking What sworse hewassorudetome whichisquiteunacceptable Inaword Ihopeyoucaninvestigatetheproblemsandmakeanapologytome Thankyouforyourtime Part2 Problems Homework
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