Global Healthcare Trends

002 , 2003 002 2 of to of in 002 3 - 010, s 012 in on - on 002 4 of 002 5 be a be a of a of of do it 002 6 a of of of 002 7 of - of of of to 002 8 on of of of of on in a 002 9 a go of on a in is to 60 - $85B 004, is 3 18% of 003 002 10 in to an of of - of of on 002 11 . . . to . of 002 12 1. is no in to of of on 002 13 to No of of 002 14 1. BM - 002 15 2. To of on is re to - to on is to 002 16 2. BM CS on - 002 17 3. to to to is to an to to to to - - in to to 002 18 3. to s - 002 19 4. of to be a to - to to - to a of 002 20 4. of s s of as of HR - 002 21 of in of by an of on T T T to a IT be as 002 22 5% 003 006 CM 20% CM T of by of 002 23 .) to P, PC/ US in 002 24 002 25 eo RP 2 , 1 3 7$635$301$ 2 , 2 2 0$ 1 , 4 8 5C R m a r k e t P r oc ur e m e M$0$500$ 1 , 0 0 0$ 1 , 5 0 0$ 2 , 0 0 0$ 2 , 5 0 0e a l t h c a r e W W S o l u t i o n s O p p t 0 3 - - L a r g e E n t e r pr i s e s ( 1 0 0 0 + )S o u r c e : 2 H 0 2 S o lu t i o n M a r k e t V i e 002 26 eo RP m e r ic a s$ 5 , 2 1 77 7 . 0 %E M E A$ 1 , 2 9 91 9 . 2 %623 . 9 %M i l l i o n s o f d o l l a r sH e a l t h c a r e W W T o t a l S o l s O p p t y b y G e 0 3 - - L a r g e E n t e r p r i s e s ( 1 0 0 0 + )So u rc e : 2 H 0 2 So l u t i o n M a rk e t Vi e 002 27 W 003 ($ 1 , 7 1 7$ 5 2 5$ 2 4 2$ 1 , 8 2 9$ 9 0 4C R m a r k e t P r oc ur e m e M$0$500$ 1 , 0 0 0$ 1 , 5 0 0$ 2 , 0 0 0e a l t h c a r e A m e r i c a s S o l u t i o n s O p p t 0 3 - - L a r g e E n t e r p r i s e s ( 1 0 0 0 + )So u r c e : 2 H 0 2 S o l u t i o n M a r k e t Vi e 002 28 W 003 ($ 3 9 0$59$40$ 3 5 4$ 4 5 6C R m a r k e t P r o c u r e m e n M$0$100$200$300$400$500e a l t h c a r e E M E A S o l u t i o n s O p p t 0 3 - - L a r g e E n t e r p r i s e s ( 1 0 0 0 + )S o u rc e : 2 H 0 2 S o l u t i o n M a rk e t V i e 002 29 W 003 ($30$51$19$37$ 1 2 5C R m a r k e t P r oc ur e m e M$0$50$100$150e a l t h c a r e A P S o l u t i o n s O p p t 0 3 - - La r g e E nt e r pr i s e s ( 1 0 0 0 + )S o u r c e : 2 H 0 2 S o lu t io n M a r k e t V ie 002 30 o l u t i o n 2003$ - 0 3 %C h a n g 2005$0 3 - 0 6 C A G R %C R M 1 , 3 6 9 1 , 7 1 7 2 5 . 5 % 2 , 2 2 6 2 , 7 4 9 3 , 2 8 0 2 4 . 1 %e - M a r k e t s 4 3 5 525 2 0 . 1 % 6 7 0 7 7 9 991 2 3 . 6 %E - P r o c u r e m e n t 2 0 3 242 1 9 . 2 % 2 9 2 3 4 1 400 1 8 . 2 %E R P 1 , 7 4 8 1 , 8 2 9 4 . 6 % 1 , 8 4 1 1 , 7 7 2 1 , 8 9 2 1 . 1 % 7 0 904 1 7 . 4 % 1 , 0 8 1 1 , 2 9 2 1 , 5 7 2 2 0 . 2 %T o t a l 4 , 5 2 5 5 , 2 1 7 1 5 . 3 % 6 , 1 1 0 6 , 9 3 3 8 , 1 3 5 1 6 . 0 %A m e r i c a s H e a l t h c a r e S o l u t i o n s G r o w t h R a t e s ( L a r g e E n t e r p r i s e s )S o u r c e : 2 H 0 2 S M 002 31 o l u t i o n 0 2$ 0 3$ - 0 3 %C h a n g 0 4$ 0 5$ 0 6$ - 0 6 C A G R %C R M 3 4 6 390 1 2 . 7 % 5 1 4 6 0 0 735 2 3 . 5 %e - M a r k e t s 45 59 3 1 . 1 % 73 86 106 2 1 . 6 %E - P r o c u r e m e n t 33 40 2 1 . 2 % 46 53 60 1 4 . 5 %E R P 3 1 6 354 1 2 . 0 % 3 4 2 3 5 4 372 1 . 7 % 8 1 456 1 9 . 7 % 5 4 0 6 5 2 789 2 0 . 1 %T o t a l 1 , 1 2 1 1 , 2 9 9 1 5 . 9 % 1 , 5 1 5 1 , 7 4 5 2 , 0 6 2 1 6 . 7 %E M E A H e a l t h c a r e S o l u t i o n s G r o w t h R a t e s ( L a r g e E n t e r p r i s e s )S o u r c e : 2 H 0 2 S M 002 32 o l u t i o n 0 2$ 0 3$ - 0 3 %C h a n g 0 4$ 0 5$ 0 6$ - 0 6 C A G R %C R M 22 30 3 6 . 4 % 39 49 60 2 6 . 0 %e - M a r k e t s 40 51 2 7 . 5 % 63 80 97 2 3 . 9 %E - P r o c u r e m e n t 17 19 1 1 . 8 % 22 28 31 1 7 . 7 %E R P 31 37 1 9 . 4 % 45 54 62 1 8 . 8 %S C M 96 125 3 0 . 2 % 158 190 223 2 1 . 3 %T o t a l 206 2 6 2 2 7 . 2 % 3 2 7 4 0 1 4 7 3 2 1 . 8 %A P H e a l t h c a r e S o l u t i o n s G r o w t h R a t e s ( L a r g e E n t e r p r i s e s )S o u r c e : 2 H 0 2 S M 002 33 p p S W$ 2 9 11 7 . 0 %B u s C o n s u l t$ 1 7 11 0 . 0 %C l i e n t s$523 . 0 %I T C o n s u l t i n g$593 . 4 %O t h e r S v c s$ 6 7 33 9 . 3 %S e r v e r s$553 . 2 %3 5 12 0 . 5 %T e c h n o l o g y$342 . 0 %2 0 0 3 A m e r i c a s O p p t y P / SH e a l t h c a - - L a rg e E n t e r. ( $ M i l l i o n s )S o u r c e : 2 H 0 2 S M 002 34 p p S W$ 1 3 71 5 . 2 %B u s C o n s u l t$829 . 1 %C l i e n t s$60 . 7 %I T C o n s u l t i n g$465 . 1 %83 . 1 %S e r v e r s$333 . 7 %3 6 44 0 . 5 %T e c h n o l o g y$343 . 8 %2 0 0 3 A m e r i c a s S C M O p p t y P / SH e a l t h c a - - L a rg e E n t e r. ( $ M i l l i o n s )S o u r c e : 2 H 0 2 S M 002 35 p p S W$ 3 3 01 8 . 1 %B u s C o n s u l t$ 1 3 27 . 2 %C l i e n t s$412 . 2 %I T C o n s u l t i n g$ 1 6 18 . 8 %13 . 9 %O t h e r S v c s$ 6 6 23 6 . 3 %S e r v e r s$804 . 4 %3 1 11 7 . 0 %T e c h n o l o g y$372 . 0 %2 0 0 3 A m e r i c a s E R P O p p t y P/ SH e a l t h c a - - L a rg e E n t e r. ( $ M i l l i o n s )S o u r c e : 2 H 0 2 S M 002 36 RM RP CM is a W of , SI is CM , RM 002 37 p p S W$511 3 . 1 %B u s C o n s u l t$277 . 0 %C l i e n t s$338 . 5 %I T C o n s u l t i n g$71 . 8 %1 . 0 %O t h e r S v c s$ 1 5 03 8 . 7 %S e r v e r s$143 . 6 %42 4 . 2 %T e c h n o l o g y$82 . 1 %2 0 0 3 E M E A O p p t y B y P / SH e a l t h c a - - L a rg e E n t e r. ( $ M i l l i o n s )S o u r c e : 2 H 0 2 S M VT o t a l 2 0 0 3 C R M o p p t y : $ 3 9 0 002 38 p p S W$742 1 . 0 %B u s C o n s u l t$329 . 1 %C l i e n t s$216 . 0 %I T C o n s u l t i n g$144 . 0 %O t h e r S v c s$ 1 0 63 0 . 1 %S e r v e r s$246 . 8 %71 6 . 2 %T e c h n o l o g y$102 . 8 %2 0 0 3 E