青海省第九届职工职业技能大赛暨第五届全省旅游星级饭店服务技能大赛知识问答题参考答案.doc

青海省第九届职工职业技能大赛暨第五届全省旅游星级饭店服务技能大赛知识问答题参考答案（一）客房服务：1.Housekeeping, May I come in? （我是客房服务员，可以进来吗？）2.When would you like me to clean your room? （您需要我们什么时候打扫房间。）3.Good evening. May I do the turn-down service for you now? （现在可以为您开夜床吗？）4.I need one more pillow please.（我需要加个枕头。）5.The air-conditioner doesnt work.（空调坏了。）6.Well dry-clean the dress.（我们将干洗这条裙子。）7.When can I have my laundry back? （我何时能取回洗的衣服呢？）8.Do you prefer your laundry by express service or returned on same-day?（您是要快洗服务还是当日取？）9.The indemnity shall not exceed ten times of the laundry charge. （赔偿金额最高不超过洗衣费的十倍。）10.The water tap was dripping all night long.（水龙头一晚上都在滴水。）11.If you have any problems or requests, please dont hesitate to let us know. (如果您有问题，请随时找我们。)12.Please deposit your money, jewels and other valuables in the hotel safe.（请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。）13.Sorry to have caused you so much trouble.（很抱歉给您带来这么多麻烦。）14.I assure you it will never happen again.（我向您保证，这类事情以后不会再发生了。）15.Please keep your room key with you all the time in case you need it when you sign your bills.(请将房间钥匙随时带在身边，以防签单时要用)16.You can make long distance call from your room. （您可以从您房间里打长途电话。）17.Local calls made from the hotel room are free of charge.（在房间内打市话是免费的。）18.Heres a letter for you, Mr. White.（怀特先生，这儿有您的一封信。）19.The business hours are from 9:00 a.m. to 10:00 p.m.（营业时间是上午9点到晚上10点。）20.Is it possible to rent a bike here？（酒店有自行车出租吗？）21.我是二楼服务员，我可以帮您吗？Im an attendant on the second floor .May I help you?22.对不起，请稍候，客房还没打扫完。Im sorry. Please wait a minute. The room hasnt been cleaned.23.经过长途旅行，您一定很累了，请早点休息。You must be very tired after a long journey. Please have a rest earlier.24.请出示您的护照好吗？Will you please show me your passport?25.您喜欢住二楼还是三楼？Would you like to stay on the second floor or on the third floor? 26.请您在这儿签名好吗？ Would you please sign your name here?27.您要双人间还是单人间？Do you want a double room or a single room?28.这是您的住房卡，请您保管好。This is your room card. Please take good care of it.29.对不起，请告诉我您的房间号码。Excuse me. Would you please show me your room number?30.当您回到饭店时，可以到服务台找服务员为您开门。When you come back, you may come to the service desk to ask the attendant to open the door.31.320房间在三楼，我带您去。Room No.320 is on the third floor. Id like to show you up.32.对不起，我去给您拿房间钥匙。Im sorry but let me go and get your room key.33.先生，您需要我明天早上叫醒您吗？Would you like a morning call?34.这房间您觉得冷吗？我给您拿一床毛毯好吗？Are you feeling cold in this room?Shall I bring a blanket for you?35.早上好，先生！昨晚睡的好吗？Good morning, sir! Did you sleep well last night?36.您可以在楼下餐厅就餐，早餐供应时间是7：00至8：30。 You may have breakfast in the dining room down stair. Breakfast is served from 7:00 to 8:30.37、您可以使用我们的国际直拨电话。You can use our IDD service.38、这是您的收据和余下的钱。Here is your receipt and your change.39、请稍候，我马上把香皂送到您的房间。Ill send up the soap to your room, just a moment, please.40、当您离开房间时，请把房间钥匙放在服务台。Please leave the key at the service desk when you go out.41、您需要医生吗？Would you like to see a doctor?42、我们提供加快洗衣服务。We offer an express laundry service.43、谢谢您的赞扬。Thank you for your compliment.44、请把贵重的东西存放在饭店的保管处，好吗？Would you please keep your valuables in the hotel safe?45、我们三楼有酒吧、咖啡厅，还有邮电服务处、保龄球场等。We have a bar and a caf on the third floor. Beside, we have a post and telegraph service and bowling alley.46、欢迎下榻我们饭店。Welcometostayinourhotel.47、您是付现金还是在账单上签字？Doyouwantto paycashorsignthebill?48、请您多提宝贵意见。Anycommentsandsuggestionsarewelcome.49、在您离开房间之前有什么事需要我做吗？IsthereanythingIcandobeforeyouleave?50、需要洗衣服务时，请拔6，那是客房部。Forlaundryservice,dial6andyouwillgethousekeeping.51、我们马上就来打扫您的房间。Wewillcomeandcleanyourroomimmediately.52、希望您喜欢住我们的酒店，欢迎下次光临。Hopeyouenjoyedyourstaywithusandwelcomehere again.53、祝您旅途愉快。Haveapleasantjourney.54、谢谢，我们这里不收小费。Thankyou, wedontaccepttips .55、标准间已经没有了，请问豪华间可以吗？We dont have any standard room available. Would you like a deluxe one instead? 56、房价是180美元，加15%的服务费。The daily room rate is US$180, plus a 15 per cent service charge.57、已经中午了，我们的房间还没有被打扫。Its already noon , and our room hasnt been made up yet .58、很抱歉，没有这位客人的授权，我不能为您开门。Im sorry I cant open the door for you without the authorization of the guest.59、明天中午之前，我们会把衣服送到您房间的。Wewilldeliveryourlaundrytoyourroombytomorrownoon.60、 喂，客房服务部。我可以预订明天早晨的早餐吗？Hello. Room Service. May I order my breakfast for tomorrow morning?61、这个房间太小了，如果方便的话，我想要一间大一点的。This room is rather small. I want a larger one, if its convenient. 62、先生，请问您想要哪种房间？What kind of room do you prefer，sir Please ?63、先生,请稍等，我看看有没有空房.Just a moment, I have to check if theres a room available sir.。64、先生,我们给您九折优惠。Well give you a 10% discount, sir. 65、先生，请您将您的国籍写在这儿。Would you please put your nationality there, sir? 66、恐怕您的房间还没收拾好，希望您不介意在这里等一下。Im afraid your room is not ready yet. Would you mind waiting a minute, please? 67、先生,请问您是现金或是信用卡付款？How would you like to pay by cash or credit card，sir ? 68、先生，您准备在我们酒店住多久？How long will you stay here， sir.? 69、先生请到那边的收银台付款。Please pay at the cashier over there， Sir. 70、先生，在我准备钥匙卡的时候，您能填一下这张表吗？Would you mind filling out this form while I prepare your keycard? sir.71、能告诉我您的离店日期吗？Would you tell me your departure date? 72、先生，我们的门市价格是498元。Our rack rate is RMB 498，sir. 73、先生，双人房是368元加上15%的服务费，不包括早餐。The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. sir.74、先生，您需要付1500元人民币作为押金。You need to pay RMB1500 for deposit，sir.75、先生您需要一间吸烟房还是不吸烟房？Would you like a smoking or non-smoking room , sir?76、小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.77、先生，在您离开酒店前，请记住归还钥匙。Please remember to return your key before you leave our hotel , sir.78、先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.79、我们的退房时间延迟到下午2：00The check-out time is postponed to 2:00pm。80、请您签一下名？ Would you please sign your name here?81、先生,能确认一下您的离店日期吗？Sir. May I confirm your departure date , Please ? 82、请问谁是领队？ Who is the Tour leader, please? 83、您们预订了14个双人间和6个单人间。 这是住房名单，对吗？You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? 84、这是房间钥匙和早餐券。Here are the room keys and breakfast vouchers. 85、您们是16日早8：00离店，日程有变化吗？我们安排早6：30叫早。Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? Well arrange a morning call at 6:30 am.86、请派人到我房间去要洗的衣物，好吗？Could you send up someone for my laundry,please?87、噢，对了，这件夹克有一个裂缝，请给我缝好，还有，这件恤衫上的污渍，你想可以去掉吗？Oh!There is a seam on the jacket.I want it stitched and there is a stain on this shirt.Do you think it could be removed?88、先生，我们明天下午便会把衣物送回，这样可以吗？We will deliver your laundry tomorrow afternoon.Would that be alright,sir?89、别担心，小姐，我会立刻通知维修部，很快会修理好的。Dont worry,madam.Ill report to the Maintenance Department right away. It will be repaired in few minutes.90、晚上好，先生，请问我可以替你们开夜床吗？Cood evening,sir.May I turn down your bed for yo