民航服务英语-ppt课件

.,民航客舱服务实用英语,刘霞,.,Dialogueone：,AfterShirleyself-introduction,seniorpurserChristineisgoingtogivesomeflightInformationandassignthetask.,.,Dialoguetwo：,Shirleyischeckingthegalley,andpursercomestoher,tellingherwhatsheshouldpayattentionto.,.,Dialoguethree,Duringboarding,thereisanoldladycomingandcarryingheavyhandluggage.,.,Dialoguefour：,Cathyisanewcabincrew.TodayitsCathysfirstdaytooperatetheflight.Nowsheisstandingatthecabindoortomeetthepassengers.Thereisamotherwithaninfantcoming.,.,Dialoguefive,WhenMr.Smithgetsonboard,hecantfindtheseatinthecabin.Hisseatnumberis9B,economyclass.Thecabinattendanthelpshimfindhisseat.,.,Dialoguesix,Mr.smithisarranginghisluggage,butheisstandinginthemiddleoftheaisleandblockingtheway.Allthecomingpassengersarewaitingtogothrough.,.,Mr.yangandMrs.Yangcheckedintogether,butaftertheygetonboard,theyfindtheyarenotsittingtogether.Thecabinattendant,Carol,willhelpthem.,dialogueseven,.,Dialogueeight,Thecaptainhasjustswitchedtheseatbeltsignon.Acabinattendant,Linda,seesapassengerstandingintheaisle.,.,dialoguenine,Cabincrewarepreparingthecabinfortake-off.Oneofthepassengersisstillusinghismobilephone.Oneofcabincrewcomesuptostophim.,.,Dialogueten：,Anoldladycomplainsthepassengernexttoherissonoisythatshecanthaveagoodrest.,.,Oralpractice4,A:劳驾，女士，我可以安排您的桌子了吗？B：我非常累，我不想吃饭了，想睡觉。A：我会通知同事，你晚上不想被叫醒吃完成那。B：好的。：您还想要耳罩和眼罩吗？B：不需要了，谢谢！,.,Someexplanation：,Iscoming来了Thedinneriscoming.Mymotheriscoming.Whatfor?怎么样？Whatforaglassofwine?Willbebetter.会更好,.,Oralpracticefive,A:请打开你的小桌，晚餐来了。B：晚餐是什么啊？A：鸡肉饭和蔬菜沙拉。B：请问有甜点吗？A：有布丁和冰淇淋。B：我想要一个香草味的冰淇淋。A：好。,.,Someexplanation：,enjoy喜欢,.,Oralpracticesix,A:先生，您喜欢你的餐吗？B：是的，我非常喜欢。A：我现在可以收拾您的餐桌了吗？B：可以，请吧。A：您想要什么饮料吗？我们这里有咖啡，茶，果汁，啤酒，鸡尾酒。B：我想要一杯苹果汁。A：好的，马上来。,.,Dialoguesix,A:我的包不见了。B：你放在哪里了？放在行李架上或其他什么地方了吗？A：我放在座位旁边了。可能掉到地上了，但我找不到了。B：不要急，我保证你能找到的。找到了吗？A：哦，找到了。它就在凳子的下面，多谢了、,.,SentencepatternsHello!Welcomeaboard!Whatsup?Whatshappening?,.,SentencepatternsAskingforhelpPleasehelpmeIwonderifyoucanhelp,.,ActoutDuri