商务英语口语-UNIT-1ppt课件

.,1,Unit1OfficeWork,LearningObjectivesInthisunit,youwilllearnlanguageonhowto:1.Talkonthephone2.Makeyouvegotthewrongnumber.4.Infuturehisdirectnumberis.5.HangonamomentandIllputyouthroughtoPaulsextension.,.,5,KeySentences,6.MayItakeamessageforyou?7.Illmakesurehe/shegetsthemessage.8.Thankyouforphoning.9.Oh,sorrytohavetroubledyou.10.MayItakeamessageforyou?,.,6,KeySentences,11.Illmakesurehe/shegetsthemessage.12.Thankyouforphoning.13.Oh,sorrytohavetroubledyou.,.,7,Practice,2.YouarewithAfter-salesDepartment.SomeonecallsandaskstospeaktoCathy,asalesrepresentativeinSalesDepartment.Youeitherofferhertherightextensioinnumberorhelpputhim/herthroughtoCathy,4.YouleaveamessagetoMr.Cook,thesalesmanagerofABCCompany,askinghimtoairmailyousomesamplesbytheendoftheweek.,.,8,StudentB:YouworkforH&M,acompanyofmanagementconsultants.Oneofyoucolleagues,JohnMiller,isoutoftheofficeatthemoment.Takeamessage.,Payment,Situation,PairWork-Task1,StudentA:YoursecretaryhasmadeanappoitmentforyoutoseeJohnMiller,amanagementconsultantofH&M.Youhavedecidedyouhavenotimetoseehim/her.Phonehis/herofficeandcanceltheappoitment.,.,9,ForthenextclassPeriods,Presentation,PhoneEtiquette,P13Task1,RoleA,Groupwork,7.HomeworkAssignment,.,10,B.HandlingAppointments/Arrangements,Notes:1.stopover（中途）短暂停留e.g.Couldyoupleasestopoveratthesupermarket?Idliketogetsomefoodfordinner.2.pickup承载（客人，货物等）e.g.Thebuspicksupcommutersatthreestops.3.itinerary行程，旅行日程e.g.Pleaseinformeveryoneoftheitinerarysothattheycanmakesomepreparationsinadvance.,.,11,B.HandlingAppointments/Arrangements,Notes:4.keepanappointment守约e.g.Itisimportantforbusinesspeopletokeepanappointment.5.putoffe.g.Beingshortofmoney,heputoffpayingthebillslastmonth.,.,12,KeySentences,Implanningto2.Iwashopingwecouldarrangeto3.Wouldthatbepossible?4.Itwouldbebestforusifyoucould5.ImsorryIcantkeepourappointmentbecauseIllbesenttoattendanurgentmeetingattheHQ.,.,13,KeySentences,6.Wouldyouliketocancelit?7.IwonderifitsconvenienttoputofftoWednesdayafternoon,thesametime.8.Justletmecheckthediary.,.,14,C.TalksatWork,Notes:1.expect期待e.g.HesexpectingatelephonecallfortheUnitedStates.CanweexpectrainonSunday?2.binder活页封面3.Hangonamoment.稍等一下。4.nuisance令人讨厌的东西（人）e.g.Havingtostandinlinewasanuisance.Dontmakeyourselfanuisancetoothers.,.,15,C.TalksatWork,Notes:5.upgrade升级6.down故障的e.g.Ihavetohandwritethereportasthecomputerisdown7.removable可移动的e.g.aremovablecordaremovableharddisk8.save省力e.g.Yourtakingthetrunktotheattichassavedmeanextratrip.,.,16,KeySentences,IhaveanappointmentwithMr.Eastwoodatten.2.Illsendhimupthen.3.Mr.Eastwoodisexpectingyou.4.Sorrytobeanuisance.5.Oh,thatsnobigcase.,.,17,KeySentences,6.Youreallysavedmeagreatdealoftrouble.7.Noproblem.ImgladIcouldhelp.8.Ithinkitsagoodideatohavethemanualathand.9.MayItroubleyouifIhavefurtherquestions?,.,18,StudentB:YouworkforH&M,acompanyofmanagementconsultants.Oneofyoucolleagues,JohnMiller,isoutoftheofficeatthemoment.Takeamessage.,Payment,Situation,PairWork-Task2,StudentA:YoursecretaryhasmadeanappoitmentforyoutoseeJohnMiller,amanagementconsultantofH&M.Youhavedecidedyouhavenotimetoseehim/her.Phonehis/herofficeandcanceltheappoitment.,.,19,FunctionalExpressions,TalkingonthephoneCouldyouputmethroughto?2.CouldIaskwhoscalling,please?3.Couldyouholdtheline,please?4.Imafraidhe/sheisnotinatthemoment.Wouldyouliketoleaveamessage?5.Imafraidyouhavethewrongnumber.,.,20,FunctionalExpressions,Makingappointments/arrangementsIdliketomakeanappointmentwith2.Idliketoarrange3.Doessuityou?4.Shallwemakeit?5.Didyouhaveatimeinmind?,.,21,FunctionalExpressions,Makingappointments/arrangements6.Whenwouldbeagoodtimeforyou?7.Whenisthebest/convenienttimeforyou?,.,22,FunctionalExpressions,Changingappointments/arrangementsCouldwepostpone/putoffto?2.ImsorryIcantkeepourappointmentbecause3.Iwonderifitsconvenienttochangeourappointmentfromto?4.Imafraidwehavetocancelbecause?,.,23,FunctionalExpressions,Changingappointments/arrangementsAskingforhelp6.Canyouspareafewminutes?7.Couldyoudomeafavor?,.,24,FunctionalExpressions,ReceivinghelpIdappreciatethat.2.Thatsverykind/nice/thoughtfulofyou.3.Icantthankyouenough.,.,25,FunctionalExpressions,ReceivinghelpIdappreciatethat.2.Thatsverykind/nice/thoughtfulofyou.3.Icantthankyouenough.,.,26,ForthenextclassPeriods,Presentation,PhoneEtiquette,P13Task1,RoleA,Groupwork,7.HomeworkAssignment,.,27,1#StudentName:_TotalScore:_2#StudentName:_TotalScore:_3#StudentName:_TotalScore:_4#StudentName:_TotalScore:_ItemsPoints1#Student2#Student3#Student4#StudentArticulation&Intonation20_Teamwork10_TermsMastery20_GrammaticalAccuracy10_LanguageFluency20_OverallEffect20_,EvaluationPeerAssessment,.,28,RelatedInformation,Thefollowingkeyswillhelpyouunlockthedoortosuccessfulcommunicationnotonlyatwork,butalsoinallyourrelationships.Personalcontactisimportant.Peoplerelatetooneanotherbetterwhentheycanmeetinpersonandreadeachothersbodylanguage,sotheycanfeeltheenergytheconnectioncreates.Ifpersonalcontactisnotpossible,thenextbestwaytoconnectisbytalkingonthetelephone.,.,29,RelatedInformation,Developanetwork.Nooneachievessuccessalone.Makeanefforttobecomefriendswithpeopleindifferentdepartmentswithinyourcompany,meetnewpeopleinyourcommunity,andlookforexperiencesorinterestsyouhaveincommon.Alwaysbecourteousinyourcommunicationswithothers.Courtesyletspeopleknowthatyoucare.Thewords“ThankYou”showthatyouappreciateapersonsefforts.Trysaying,“wouldyouplease.”insteadofjust,“Please.”Youwillsoundlessdogmatic.,.,30,RelatedInformation,Beconsistentandclearinyourworkplacecommunications.Consistencybuildstrust.Asking,“DidIexplainthisclearly?”willassurethatpeopleunderstoodwhatyousaid.Compromisedecreasesthetensionassociatedwithconflict.Ask,“Whatisbestforthecompany?”sothatco-workerswillnott