已阅读5页,还剩11页未读, 继续免费阅读
版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
THEETIQUETTEINBUSINESSNEGOTIATIONSZHANGWANQUNABSTRACTBUSINESSNEGOTIATIONSMEANSTHATTHETWOPARTIESHELPTOBRINGABOUTATRADE,ORINORDERTORESOLVETHEIRDISPUTESANDUPHOLDTHEIRECONOMICINTERESTSTHATTHEYTAKEAKINDOFBILATERALINFORMATIONDISSEMINATIONITISONEOFTHECOMMONBEHAVIORSOFBUSINESSACTIVITIESTHETWOPARTIESBUILDUPTRADERELATIONSWITHEACHONTHEBASISOFEQUALITYFRIENDSHIPANDMUTUALBENEFITFORASUCCESSFULNEGOTIATIONTHEYNEEDTOREACHAGREEMENTANDELIMINATETHEDIFFERENCESINTHESUCCESSFULBUSINESSNEGOTIATIONS,THEREARENONECESSARYFACTORSTOGETSUCCESSBYOBSERVINGNEGOTIATIONETIQUETTE,BUTIFTHEYAGAINSTIT,THEREWILLMANYNEEDLESSPROBLEMSFORTHEMTOSOLVE,EVENTHREATENTOREACHTHEAGREEMENTKEYWORDSBUSINESSNEGOTIATIONETIQUETTEAGREEMENT1THECONNECTIONBETWEENTHEETIQUETTEANDTHEBUSINESSNEGOTIATIONNOWADAYS,THEBUSINESSNEGOTIATIONISNOTONLYASILENCE,BUTALSOANARTASAGOODNEGOTIONATOR,ITREQUIRESNOTONLYHISORHERMASTERYOFPROFESSIONALKNOWLEDGE,MASTERYOFSOCIOLOGY,PSYCHOLOGYLINGUISTICS,BUTALSOTHEKNOWLEDGEOFETIQUETTE,WHICHWILLHELPHIMORHERTOCOPYWITHTHEBUSINESSNEGOTIATIONVERYWELLTHEBUSINESSMARKETJUSTLIKESABATTLEFIELDUNDERTHECONDITIONSOFTHEMARKETECONOMY,BETWEENALLTRADESANDPROFESSIONS,ANDTHEENTERPRISE,THEMERCHANTALWAYSFIGHTFOREVERYINCHOFPROFITFORTHEIROWNECONOMICINTERESTSOFCOURSE,ALLTHISKINDOFBUSINESSISNOTREALBATTLEFIELDTHECOMPETITIONISNOTAREALSWORDSANDSPEARS,ISNOTALIFEANDDEATHFLIGHTTHETRIALSOFSTRENGTHINTHEBUSINESSMARKETARETHEBEHAVIOROFELEGANCEIFTHENEGOTIATORSINBOTHSIDESHAVEANYDISPUTEORTHEYAREDEADLOCKED,THENALLTHEIRWORDSMUSTBEPOLITEALLINALL,WHATEVERTHEEFFORTOFTHENEGOTIATIONISSATISFIEDORNOTFINALLY,ITISALSOIMPORTANTFORTHETWOPARTIESTOPAYATTENTIONTOTHEETIQUETTEITISSAIDTHATTHEMAINBODYOFTHEBUSINESSNEGOTIATIONISTHEPERSON,ANDPEOPLESCONTACTSARESURETOACCORDWITHASPECIFIEDSTANDARDOFETIQUETTEIFWEVIOLATETHESTANDARDOFETIQUETTE,THEREWILLBEKINDSOFBLUNTBEHAVIORS,WHICHWILLNOTONLYINFLUENCETHEEMOTIONEXCHANGEOFTHETWOPARTIES,BUTALSOINFLUENCEPEOPLESAPPRAISEONYOURACCOMPLISHMENT,IDENTITYANDABILITY,EVENINFLUENCETHERESULTOFTHENEGOTIATIONPEOPLEJUDGEYOUATFIRSTBYWHATTHEYSEE,SOPARTICULARATTENTIONSHOULDBEPAIDTOYOURPERSONALAPPEARANCEINAWORD,THEETIQUETTEPLAYSANIMPORTANTROLEINBUSINESSNEGOTIATIONS2THEMAINEFFECTSABOUTTHEETIQUETTEINTHEBUSINESSNEGOTIATIONSINTHEBUSINESSNEGOTIATION,THEREAREFIVEIMPORTANTSIDESABOUTETIQUETTEFORTHENEGOTIATORSTOCAREABOUTATFIRST,THECOMMONETIQUETTEINASSOCIATIONONTHESECOND,THEETIQUETTEOFMEETINGSNEXT,THEETIQUETTEOFCONVERSATIONTHEN,THEETIQUETTEOFPRIVATECOMMUNICATIONFINALLY,THEETIQUETTETOACCEPTORREFUSEAGIFT31THECOMMONETIQUETTEINASSOCIATIONONTHEFIRSTPOINT,THEFIRSTTHINGISYOUNEEDTOBEPUNCTUALANDKEEPANAPPOINTMENTNOWADAYS,INMOSTWESTERNCOUNTRIES,PUNCTUALITYISVIEWEDASTHEMOSTBASICCOVENANTINBUSINESSNEGOTIATIONSITISTHEIRFRIENDSHIPANDRESPECTFOREACHOTHERTAKINGPARTINTHEVARIOUSACTIVITIES,YOUAREREQUESTEDTOBEHEREONTIME,THETIMEFORYOURARRIVALISNEITHERTOOEARLYNORTOOLATEWHENYOUAREGOINGTOTAKEAVISIT,ITISNECESSARYFORYOUTOINFORMTHEHOSTORHOSTESSINADVANCEPLEASEKEEPTHATINYOURMIND“DONTPAYAVISITIFTHEHOSTORHOSTESSDOESNTKNOWIT“YOUNEEDTORESPECTTHEWOMENANDHONORTHEOLDINMANYCOUNTRIES,PEOPLEAREINADHERENCETOTHEPRINCIPLEOF“LADIESFIRST“INTHESOCIALPLACE,ANDINTHEIRDAILYLIFEASONEOFTHEETIQUETTE,THENEGOTIATORSINBOTHSIDESARESUPPOSEDTOPAYATTENTIONTOIT,ATLEASTONTHEFORMALOCCASIONSTHEN,THEHABITSANDCUSTOMSOFTHENEGOTIATIONAREIMPORTANTFORYOUTOKEEPINMINDINOUROWNHISTORICALANDCULTURALBACKGROUND,DIFFERENTCOUNTRIESANDNATIONSHAVEFORMEDITSOWNCUSTOMSWHATSMORE,ITMUSTBERESPECTEDINBUSINESSNEGOTIATIONS,WHICHCANPROMOTETHEBUSINESSCOOPERATIONBETWEENTHETWOPARTIESNEXT,DONTTALKBUSINESSONCATERINGWHENYOUHAVEOPPORTUNITIESTOHAVEMEALTOGETHERWITHTHEOTHERNEGOTIATORSTHISISMAINLYBECAUSE“THEMOREPEOPLE,THEMORETALK“ONTHEOTHERHAND,IFYOUALWAYSTALKABOUTBUSINESSINTHECATERING,THEOTHERPARTYWILLTHINKTHATYOUAREUSINGTHECATERINGASABAITASARESULT,THEYWILLTHINKREFUSEYOUINTHENEGOTIATIONINBUSINESSNEGOTIATIONS,ASAEXCELLENTNEGOTIATOR,YOUHAVETOBEDIGNIFIED,BENATURALANDGRACEFUL,BEWITHAFRIENDLYAMIABLENATUREOFEXPRESSIONWHATSMORE,YOUNEEDTOSTANDWELL,SITWELLDONTTALKLOUDLYORTALKVOLUBLY32THEETIQUETTEOFMEETINGSINSOMEMEETINGS,INTRODUCTIONISALWAYSIMPORTANTITISVIEWEDASA“DOOR“THATHELPSTHENEGOTIATORSTOKNOWEACHOTHERTHEREARETWODIFFERENTFORMSSELFINTRODUCTION,INTRODUCTIONVIATHETHIRDPARTYDUETOSOMELIMITATIONFORTHEFIRSTFORM,ITISMOREPOPULARWITHTHENEGOTIATORSTHEN,WHENYOUAREMAKINGAINTRODUCTIONORMEETINGSOMEONEFORTHEFIRSTTIME,SHAKINGHANDSASONEOFTHEMOSTSIMPLELANGUAGES,WHICHISWIDELYUSEDALLOVERTHEWORLDNORMALLY,THENEGOTIATORSHAKESHANDSACTIVELYWITHTHEOTHERPARTY,WHICHMEANSTOSHOWTHEIRRESPECTANDFRIENDSHIPTHEREAREALSOREQUIREMENTSFORTIMEOFSHAKINGHANDSITNEEDSTOBEMODERATEFOREXAMPLE,IFYOUARESHORTLYSHAKINGHANDSWITHTHEOTHERS,THENHEORSHEWILLTHINKTHATYOUDONTHAVEANYSINCERITYONTHECONTRARY,IFYOUSHAKEHANDSWITHTHEOTHERSFORTOOLONG,WHICHALSOWILLMAKEHIMORHERFEELEMBARRASSEDINGENERAL,YOUREREQUESTEDTOHOLD36SECONDSWHILEYOUARESHAKINGHANDSTHESAMEASTIME,THEDYNAMICSFORSHAKINGISALSOCRITICALITISALSONEEDTOBEMODERATEWHENYOUARESHAKINGHANDSBESIDES,THELADIESSHOULDTAKEOFFTHERIGHTHANDGLOVESBEFORETHEYARESHAKINGHANDSHOWEVER,THEMENHAVETOTAKEGLOVESOFBOTHHANDSTHELASTBUTNOTTHELEAST,THEGREETINGFORMOSTTIME,THENEGOTIATORSINEITHERPARTIESORMORESIDE,COMEFROMDIFFERENTPLACESITISUNNECESSARYTOMAKEAINTRODUCTIONONEBYONESO,UNDERTHISSITUATION,THETWOPARTIESCANGREETBYHANDINGTHEIRRIGHTHANDORMAKEANODDINGINORDERTOSHOWTHEIRRESPECTFORTHESTRANGERSORUNFAMILIARNEGOTIATORS,YOUCANALSOADOPTTHEABOVEFORMS33THEETIQUETTEOFCONVERSATIONTHENEXTIMPORTANTSIDESARETHECONVERSATIONETIQUETTEFORTHETALKS,THEREARETWOIMPORTANTSPECIALPOINTSFORTHETWOPARTIESONTHEONEHAND,THENEGOTIATORSBEHAVIORITREFERSTOTHEIRSITTING,STANDINGANDWALKINGINTHEPROCESSOFNEGOTIATIONINTHEBUSINESSNEGOTIATIONS,THEBEHAVIORREQUIREMENTISTOBEHAVEMODERATELYONTHEOTHERHAND,THENEGOTIATORSSPEECHISANOTHERIMPORTANTFACTORTHATCANINFLUENCETHERESULTOFTHENEGOTIATIONDONTBECURIOUSITISIMPOLITETOBECURIOUSABOUTTHEPRIVATEAFFAIRSOFOTHERS,SUCHASAGE,SALARY,RELIGIONANDMARRIAGEINCONCLUSION,THENEGOTIATORSEXPRESSIONNEEDSTOBENATURAL,ANDHEORSHEHASTOEXPRESSCLEARLYDURINGTHECONVERSATIONTHENTHENEGOTIATINGSTYLEINTHECONVERSIONITMUSTBEEMPHASIZEDTHATTHEREISNOONERIGHTAPPROACHTONEGOTIATIONSTHEREAREONLYEFFECTIVEANDLESSEFFECTIVEAPPROACHESANDTHESEVARYACCORDINGTOMANYCONTEXTUALFACTORSASNEGOTIATORSUNDERSTANDTHATTHEIRCOUNTERPARTSMAYBESEEINGTHINGSVERYDIFFERENTLY,THEYWILLBELESSLIKELYTOMAKENEGATIVEJUDGMENTSANDMORELIKELYTOMAKEPROGRESSINNEGOTIATIONSTHERESEARCHANDOBSERVATIONSBYMOSTSCHOLARSINDICATEFAIRLYCLEARLYTHATNEGOTIATIONPRACTICESDIFFERFROMCULTURETOCULTUREANDTHATCULTURECANINFLUENCE“NEGOTIATINGSTYLE“THEWAYPERSONSFROMDIFFERENTCULTURESCONDUCTTHEMSELVESINNEGOTIATINGSESSIONSFOREXAMPLE,USNEGOTIATORSTENDTORELYONINDIVIDUALISTVALUES,IMAGININGSELFANDOTHERASAUTONOMOUS,INDEPENDENT,ANDSELFRELIANTTHISDOESNOTMEANTHATTHEYDONTCONSULT,BUTTHETENDENCYTOSEESELFASSEPARATERATHERTHANASAMEMBEROFAWEBORNETWORKMEANSTHATMOREINDEPENDENTINITIATIVESMAYBETAKENAMERICANNEGOTIATORSTENDTOBECOMPETITIVEINTHEIRAPPROACHTONEGOTIATIONS,INCLUDINGCOMINGTOTHETABLEWITHAFALLBACKPOSITIONBUTBEGINNINGWITHANUNREALISTICOFFERTHEREFORE,AMERICANNEGOTIATORSOFTENACTINANIMPERSONALWAY“BUSINESSISBUSINESS“ISTHEIRMAXIMBESIDES,AMERICANNEGOTIATORSAREALWAYSMISSIONDRIVENANXIOUSTOBRINGPARTIESCONCERNEDINTOAGREEMENT,ANDTHEYHAVELITTLEINTERESTINBUILDINGUPANYRELATIONSHIPFURTHERMORE,AMERICANNEGOTIATORSLIKETOBEOPENLYCHALLENGEDFORTHENEGOTIATION,ANDTHEYTHINKITISQUITENORMALIFTHEYRUNINTOANYCONFLICTWITHANYPARTYCONCERNEDCHINESENEGOTIATORSALSOLOOKFORWARDTOLONGTERMPARTNERSHIPUNLIKEAMERICANEGOTIATORS,THEYARENOTINAHURRYTOPUSHFORANAGREEMENTGENERALLYTHEREISASLOWSTARTTO“WARMUP“,ANDTHENITISFOLLOWEDBYSOMETENTATIVESUGGESTIONSLIKETHEIRJAPANESECOUNTERPARTS,CHINESENEGOTIATORSDONOTEXPECTANYOPENCONFLICTFORWHATEVERREASONS,ANDTHEYARETRYINGTO“SAVEFACE“FORBOTHSIDESTHECHINESEARERESERVEDANDKNOWNFORTHEIRHOSPITALITYANDGOODMANNERSTHECHINESECONSIDERMUTUALRELATIONSHIPSANDTRUSTVERYIMPORTANTTHEREFORE,TIMEWILLBESPENTINTHEBEGINNINGENJOYINGTEAANDSOCIALTALKHOWEVER,THEYARESOMEOFTHETOUGHESTNEGOTIATORSINTHEEYESOFFOREIGNNEGOTIATORSTECHNICALCOMPETENCEOFNEGOTIATORSISNECESSARY,ANDANONCONDESCENDINGATTITUDEISIMPORTANTBECAUSETHECHINESERESEARCHTHEIROPPONENTSTHOROUGHLYTOGAINACOMPETITIVEADVANTAGEDURINGNEGOTIATIONNOTHINGISFINALUNTILITISSIGNEDANDTHEYPREFERTOUSEANINTERMEDIARYTHECHINESEDELEGATIONWILLBELARGETHEYRARELYUSELAWYERS,ANDINTERPRETERSMAYHAVEINADEQUATELANGUAGESKILLSANDEXPERIENCEALTHOUGHCHINESENEGOTIATORSIMPLYTHATTHEREISNOCOMPROMISEORTHIRDCHOICE,INREALITYTHEREISAMPLEROOMFORCOMPROMISEEVENASDIFFERENTAPPROACHESTONEGOTIATIONACROSSNATIONALCULTURESAREIDENTIFIED,CHANGEISCONSTANTINTERNATIONALBUSINESSCULTURETENDSTOPRIVILEGEWESTERNAPPROACHESTONEGOTIATION,CENTERINGONPROBLEMSOLVINGANDLINEARCOMMUNICATION,ASDOMANYSETTINGSASWESTERNNORMSAREBALANCEDWITHEASTERNVALUES,ANDLOCALTRADITIONSAREBALANCEDWITHREGIONALANDNATIONALAPPROACHES,NEGOTIATIONPRACTICESCONTINUETHEIRGLOBALEVOLUTION34THEETIQUETTEOFPRIVATECOMMUNITIESTHEN,THEREAREFOURPOINTSFORTHEETIQUETTEOFPRIVATECOMMUNITIONATFIRST,IDLIKETOTALKSOMETHINGMEANINGFULABOUTTHETELEPHONEETIQUETTETELEPHONEISAKINDOFFREQUENTMODEOFCOMMUNICATIONGENERALLY,TALKINGBYTELEPHONEISCONSIDEREDASACOMMONAPARTSINOURDAILYLIFETHEREFORE,ITISSIDETHATTALKINGBYTELEPHONEISNOTADIFFICULTWAYFORTHENEGOTIATORSTOCOMMUNICATEANDITSEEMSTHEREARENOANYPROBLEMSEXISTINGHOWEVER,WHENTHETWOPARTIESAREMAKINGACALLWITHEACHOTHER,THEREISANARTOFETIQUETTEFORITINTHERESTTIMEOFANEGOTIATION,ONEPARTYMAYCALLTHEOTHERPARTYUSUALLYTHEYMAKEACALLFORIMPORTANTTHINGSTHEREFORE,BOTHTHEPARTIESARESUPPOSEDTOPAYATTENTIONBEFOREANSWERINGTHEPHONEWHATSMORE,THEYHAVETOGETREADYFORTHENEEDTHINGS,ANDTHENCHOOSETHEPROPERWAYSOFEXPRESSIONANDLANGUAGETONEANDSOONDURINGTHECONVERSATION,YOUNEEDTOEXPRESSYOURSELVESCLEARLY,ANDREMEMBERTHEIMPORTANTTHINGS,ESPECIALLYTHENEGOTIATIONAGENDA,THECONVERSATIONNOTICE,THENEGOTIATIONTIMEANDPLACE,ANDSOONSOMETIMESITISNECESSARYFORYOUTORESPECTITSINORDERTOMAKEACONFIRMATIONNEXT,VISITALSOPLAYSANIMPORTANTROLEINTHEBUSINESSNEGOTIATIONSOSOMEETIQUETTEFORTHENEGOTIATORSHASFORMEDWHILETHEYARETAKINGAVISITINTHENEGOTIATION,USUALLYTHEREISONEPARTYCOMESFROMASTRANGELANDTHEREFORE,IFYOUAREGOINGTOTAKEAVISIT,YOUDBETTERKEEPTHENECESSARYANDPOSSIBILITYINMINDFORINSTANCE,ANDYOUAREREQUESTEDTOCHOOSETHEPROPERCLOTHESBEFOREYOUMAKEANAPPOINTMENTYOUARESUPPOSEDTOKEEPYOURPROMISEANDBEONTIMEBESIDES,ITISINADVISABLETOVISITFORTOOLONGTHEN,THEDINNERETIQUETTEIFTHEREAREOPPORTUNITIESFORTHEPARTIESTOHAVEAMEALTOGETHER,ITWILLPRODUCEAPOSITIVEEFFECT,WHICHCANHELPYOUTONEGOTIATEGREATLYTHENKEEPTHEFOLLOWINGINMIND1MAKENECESSARYPREPARATIONSBEFORERECEIVINGINVITATIONIFYOUREUNABLETOJOINITBECAUSEOFSOMETHINGURGENT,YOUAREEXPECTEDTOINFORMTHEHOSTORHOSTESSASSOONASPOSSIBLY,THENEXPRESSYOURTHANKSANDREGRET2STRICTLYABIDEBYTHETIMEOFAPPOINTMENTITISUNFAVORABLETOARRIVALFORTOOEARLYORTOOLATEWHENYOUAREINVITEDTOLUNCH,DINNER,ORSUPPER,ITISVERYIMPOLITEFORYOUTOARRIVELATE,ASITISUSUALLYPLANNEDTOHAVETHEMEALATTHEEXACTHOURTHATGIVENINTHEINVITATIONWHENYOUARRIVE,THEHOSTESSORSOMEMEMBERSOFTHEFAMILYWILLPROBABLYMEETYOUATTHEDOORANDTAKEYOURCOATANDHATINTHEWINTERTIME,YOUSHOULDDRESSMORELIGHTLYTHANTHATOFUSUAL,ASYOUMAYEXPECTTHEROOMSTOBEWARMERTHANINMOSTCHINESEHOMESINAFEWMINUTESTHEHOSTESSWILLASKHERGUESTSTOCOMEINTODINNERSHEMAYORMAYNOTASKEACHGENTLEMANTOTAKEALADYINIFSHEDOES,THELADYWILLTAKETHEGENTLEMANSARMASTHEYWALKINTOTHEDINNINGROOMIFSHEDOESNOT,THELADIESWILLGOINFIRST,FOLLOWEDBYTHEGENTLEMENTHEHOSTESSWILLEITHERPOINTOUTTHEIRSEATSTOTHEGUESTSASTHEYCOMEINORHAVEAPLACECARDATEACHPLACEWITHTHEGUESTSNAMEONIT3WHENTHEOTHERSPROPOSEATOASTTOYOUATYOURFIRSTTIMETOMEET,YOUSHOULDGETUPTOTOASTANDSAY“THANKYOU“DONTBETHEFIRSTONETOHAVEADRINKHOWEVER,IFYOUCOULDNTHAVEDRINKSANDWINES,YOUCANHAVESOMESOFTDRINKSINSTEADOFREFUSINGANYTHING4REMEMBERTOBEGINTOHAVETHEMEALAFTERTHEMASTERSGREETAFTERTHEMEALISOVER,ITISNOTPOLITETOLEAVEFORATLEASTHALFANHOUR,LESTYOUSEEMTOHAVECOMEONLYFORTHEMEALANEVENINGDINNERINVITATIONUSUALLYIMPLIESTHATYOUSTAYFORTHEWHOLEEVENINGTHEHOSTESSOFTENPLANSSOMEAFTERDINNERENTERTAINMENT5YOUNEEDTOAPPRECIATETHEMASTERBYSHAKINGHANDSWITHHIMORHERWHENYOUAREGOINGTOLEAVE,WHICHWILLMAKETHEMASTERHAPPYSOTHATSTRENGTHENTHEFRIENDSHIPBETWEENYOUSOWHENLEAVINGANYKINDOFAPARTY,AGUESTALWAYSEXPRESSESHISAPPRECIATIONTOTHEHOSTESSSOMESUCHWORDSASTHESEAREAPPROPRIATE“THANKYOUSOMUCHIVEHADADELIGHTEVENING“ATLAST,THECOMMONCOURTESYOFENTERTAINMENTITISAGOODACTIVITYFORMOFTEMPERAMENTCULTIVATING,SENTIMENTFOSTERING,ANDFRIENDSMAKINGFORTHENEGOTIATORSTOAMUSEANDJOINADANCEFORINSTANCE,THEBALLROOMDANCEASACOMMUNICATIONTOOL,WHICH,ISPOPULARINDIFFERENTCOUNTRIESSOMEEXPERIENCEDDIPLOMATSUSEDTOSAY“THEAGREEMENTISNOTALWAYSREACHEDATTHENEGOTIATIONTABLE,ANDINFORMATIONISNOTDEFINITELYOBTAINEDFROMTHEREGULARCHANNELSTHOSEOFTENAREDONEFROMTHEWIDERANGEOFSOCIALCOMMUNICATION“35THEETIQUETTETOACCEPTORREFUSEAGIFTTHEGIFTETIQUETTEALSOPLAYSASIGNIFICANTROLEINTHEBUSINESSNEGOTIATIONASFARASWEKNOW,GIFTSARETHE“LUBRICATIONDOESTHEBUSINESSNEGOTIATIONSITHELPSTHENEGOTIATORSGREATLYTOSTRENGTHENTHEIRCONTACTWHATSMORE,ITCANENHANCETHECOMMUNICATIONBETWEENTHETWOPARTIES,WHICHHELPSTOCONSOLIDATEEACHPARTIESTRADERELATIONSINCHINAWEUSETWOHANDSWHENGIVINGSOMETHINGTOAPERSON,ORWHENRECEIVINGIT,IFWEWANTTOBEVERYPOLITEINTHEWESTTHISWOULDSEEMAWKWARDANDIMPOLITEINVIEWOFTHEDIFFERENTCULTUREBACKGROUNDANDRELIGIONCULTUREFORTHENEGOTIATORS,THEIRHOBBIESANDHABITSWILLBEDIFFERENTTHEREFORE,WHENYOUARECHOOSINGAGIFT,YOUDBETTERSETMUCHEMPHASISONTHECUSTOMSANDCULTUREOFTHEOTHERSIDEINADDITIONAL,THEQUANTITYOFGIFTSANDTHEVALUEOFGIFTSALSOAREIMPORTANTFORYOUTOPAYATTENTIONINWESTERNCOUNTRIES,USUALLYPEOPLETENDTOUNWRAPTHEGIFTPACKAGECAREFULLYINTHEFACEOFTHESENDERAFTERTHEMRECEIVEDAGIFTINTHEMEANTIME,YOUNEEDTOPRAISETHEGIFTANDEXPRESSYOURAPPRECIATIONTOTHESENDERGENERALLYSPEAKING,THEREARE3KINDSOFGIFTSTHATYOUCANNOTACCEPTTHEILLEGALANDCONTRABANDGIFTSAGIFTWITHITSPRICEOFREGULATIONEXCEEDEDSUCHASTHECASH,THECERTIFICATEGIFTSTHEGIFTSTHATCONTAINAHINTOFANUNACCEPTABLEITEMSFORTHEABOVEGIFTS,YOUDBETTERREFUSESQUARELY3THEMAINEFFECTSOFETIQUETTEINTHEBUSINESSNEGOTIATIONSBUSINESSETIQUETTEISTHEBUSINESSETIQUETTENORMSBUSINESSETIQUETTEISCOORDINATIONANDCOMMUNICATIONFUNCTIONSWITHCOHESIONEMOTIONALROLEWITHTHEDEVELOPMENTOFSOCIETY,THEBUSINESSRELATIONSAREGETTINGWIDERANDWIDER,INAVARIETYOFBUSINESSCONTACTSGRADUALLYFORMEDACODEOFCONDUCTANDGUIDELINES,GUIDANCEONBUSINESSCONDUCTTHEMSELVESINSOCIETY,ANDASACODEOFSOCIETY,COORDINATINGHUMANRELATIONSANDHUMANANDSOCIALRELATIONS,SOTHATPEOPLEAREFRIENDLYTOEACHOTHER,RESPECTTHEOTHERSPREMISE,COMPLIANCEWITHTHEPROTOCOLNORMS,INACCORDANCEWITHTHEPROTOCOLNORMSRESTRAINITSELF,ITISEASYFORPEOPLETOFEELINGSOFINTERPERSONALCOMMUNICATIONSOEMOTIONALPOOLPLAYTOTHEROLE,ANDESTABLISHMUTUALRESPECT,MUTUALTRUST,FRIENDSHIPANDCOOPERATIONRELATIONS,INTURNHELPTHEDEVELOPMENTOFVARIOUSUNDERTAKINGSBUSINESSETIQUETTEISABEHAVIORALSCIENCE,ANDSHOULDSERIOUSLYTHESYSTEMICTRAININGDUETOGEOGRAPHICALANDHISTORICALBACKGROUND,THESYSTEMBETWEENVARIOUSKINDSOFDIFFERENCESTRUEBUTREFLECTSTHEASPIRATIONSOFTHESAME,ANDTOABIDEBYTHENORMSANDCODESOFCONDUCTISCONSISTENTALLTHEABOVEETIQUETTEHASLOTSOFPOSITIVEEFFECTSINTHEBUSINESSNEGOTIATIONSTOTALLY,THREEEFFECTSOFETIQUETTEAREMAINLYDIVIDED31TOCREATEAGOODATMOSPHEREANDPULLTHEDISTANCECLOSEBETWEENTHETWOPARTIESASANENTERPRISE,IFYOUCANGIVETHECUSTOMERAWARMANDTHOUGHTFUL,EASYANDDECENTRECEPTIONTHINKFOROTHERSTHINKHELPOTHERTOSOLVETHEPROBLEMSANDRESPECTTHEOTHERS,THECUSTOMERWILLBESURETOTHINKTHATYOUARESINCEREWHATSMORE,THEYWILLBEWILLINGTOMAKECONTACTWITHYOUBESIDES,IFTHETWOPARTIESCANNEGOTIATEINARELAXEDANDHARMONIOUSATMOSPHERE,ITWILLNATURALLYSHORTENTHEIRDISTANCEANDHELPTOFINDACOMBINATION,WHICHBOTHOFTHEPARTIESAREABLETOACCEPTANDGETABENEFIT32TOPORTRAYAGOODIMAGEANDPROMOTETHETRADETOSUCCEEDFORTHESECONDEFFECTS,THEPARTIESMAYNOTUNDERSTANDWELLTHATTHEPERSONALIMAGEISOFTENTHEDELEGATEOFTHEENTERPRISEIMAGETHEREISCOMMONPHENOMENONINTHECOMMERCIALACTIVITIES,APARTYOFTENJUDGESTHEOTHERPARTYBYTHEIRFIRSTIMPRESSION,WHICHCONTAINSTHEBEHAVIORSANDTALK,EVENMOREINFLUENCETHEDEGREEOFINTERACTIONBETWEENTHEMVIAANALYZINGTHEEDIBLEDEGREEOFTHEIRREPRESENTEDENTERPRISETHUSITCANBESEENTHATALLTHENEGOTIATORSNOBLEMORALITYANDSENTIMENT,REFINEDANDCOURTEOUSSPEECHANDDEPORTMENT,PROFOUNDKNOWLEDGE,APPROPRIATECOURTEOUSWILLLEAVETHEOTHERSWITHAPROFOUNDIMPRESSIONINTHECOMMERCIALACTIVITIESITALSOSEEMSTOGIVETHEENTERPRISEAHIGHOPINION,THENREDUCETHERESISTANCEOFTHENEGOTIATION33TODEEPENANUNDERSTANDINGANDPROMOTETHEFRIENDSHIPFINALLYPROMOTETHETRADETOSUCCEEDINBUSINESSNEGOTIATION,ALLTHEPARTIESARELIKELYTOPROTECTTHEIROWNECONOMICBENEFITSASARESULT,ITWILLINEVITABLYCOURSESOMECONFLICTSTHISKINDOFCONFLICTALWAYSOCCURSBETWEENTHEENTERPRISEANDINDIVIDUALDUETOTHECOMMERCIALACTIVITIES,WHICHDOESNOTLIKEAKINDOFCONFRONTATIONTHEYHAVENOTTOMAKETHEPROBLEMWHICHINTHETRADINGBECOMEAKINDOFATTACKFORANENTERPRISEORINDIVIDUALTHEYAREREQUESTEDTOMAKEADISTINCTIONBETWEENTHEINDIVIDUALANDTHEMATTERSDURINGTHEBUSINESSNEGOTIATION,THETWOPARTIESALWAYSARELOCKEDINASTALEMATETHEREFORE,ITISNECESSARYFORTHEMTOPAYATTENTIONTOTHECEREMONYANDPROPRIETYSTANDARDFOUNDINGOUTANAGREEMENTFORBOTHTHEPARTIESTOREACHBYTHEIRUNDERSTANDINGANDCOMMUNICATINGTOBUILDUPAFRIENDSHIPTHATBECOMESACONGERCOOPERATIONPARTNERVIATHETRADINGHOWEVER,CONSIDERINGTHEWAYTHATTHEYGETALONGWITHOTHERSISSINCERELYANDAGOODETIQUETTE,EVENIFTHETRADEBETWEENTHEMFAILED,THEYALSOCANCOMMUNICATEWITHEACHOTHERANDBUILDUPALONGTERMFRIENDSHIP,THENFOUNDOTHEROPPORTUNITIESTOCOOPERATEINVIEWOFTHENEGOTIATIONISDONEBETWEENTHEINDIVIDUALANDINDIVIDUAL,SOTHENEGOTIATIONPROCESSISANINTERPERSONALCOMMUNICATIONPROCESSTHEINTERPE
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 《浮力》计算题专练-全国初中物理竞赛(八年级下)(原卷版+解析)
- 2026-2030中国航空复合材料行业发展分析及发展趋势预测报告
- 2026-2030中国预锂化锂补充剂市场销售格局与投资潜力建议研究报告
- 某塑料厂生产管理准则
- 某轮胎厂工艺管控制度
- 四川省望子成龙学校2026-2027学年八年级物理第一学期期末质量检测模拟试题含解析
- 云南三鑫职业技术学院《面向对象程序设计与开发》2026-2027学年第一学期期末试卷含解析
- 西南政法大学《智能媒体传播》2026-2027学年第一学期期末试卷含解析
- 福建省厦门市双十中学2026-2027学年物理八年级第一学期期末综合测试模拟试题含解析
- 淮北市重点中学2027届数学八上期末学业水平测试试题含解析
- 2025年西藏事业单位c类考试真题及答案
- 2025年人力资源毕业论文范文-20250128-141655
- 雨课堂学堂云在线《习语“金”典百句百讲(西北师大 )》单元测试考核答案
- 华为数字化转型之道
- 2025中国职业教育实训基地市场发展现状及前景分析报告
- 化学试卷+答案【黑吉辽蒙卷】【高二】辽宁省名校联盟2025年高二6月份联合考试(6.11-6.12)
- 半导体芯片基础知识培训课件
- 智慧树知道网课《医学伦理学(山东中医药大学)》课后章节测试答案
- 2025年福建省辅警招聘考试试题带解析附答案(综合题)
- DB15T 2763-2022 一般工业固体废物用于矿山采坑回填和生态恢复技术规范
- 工程结算情况领导汇报
评论
0/150
提交评论