超市卖场营运业务管理手册（supermarket store operation management manual）

超市卖场营运业务管理手册（SUPERMARKETSTOREOPERATIONMANAGEMENTMANUAL）TOENTERTHERETAILTERMINALINTHEPROCESS,WEMUSTTOTHERETAILTERMINALIMPORTANTIESUPERMARKETSTORESHAVEADETAILEDDAILYOPERATIONANDMANAGEMENTOFTHEOPERATIONPROCESS,THETERMINALMANAGEMENTMODEANDTHISPROCESSISTHEBASISOFCOMPANYTHROUGHTHECORRECTANDORDERLYPROCESSDESIGN,THECOMPANYWILLTRULYACHIEVEATARGETED,HEALTHYOPERATIONITMUSTBEPOINTEDOUTTHATTHESUPERMARKETBUSINESSMANAGEMENTISAVERYMETICULOUSANDTEDIOUSWORK,ITREQUIRESMANAGERSANDFRONTLINESALESMANMUSTHAVEEXCELLENTPROFESSIONALQUALITY,PROFESSIONALETHICSITREQUIRESSUPPLIERSTOHAVEAREGULAROPERATIONMANAGEMENTMECHANISMANDACOMPLETESETOFTERMINALMANAGEMENTSYSTEM,FROMTHEMOSTPROFESSIONALPOINTOFVIEWTOCARRYOUTCOOPERATIONWITHSUPERMARKETS,STORESANDOTHERKEYENDCUSTOMERSTHISHANDBOOKWILLBEFROMTHESUPERMARKETBUSINESSCOOPERATIONNEGOTIATIONS,PUBLICRELATIONS,COMMODITYMANAGEMENT,SETTLEMENTBACKFOURMAJORPROJECTSTOCARRYOUTBUSINESSPROCESSDESIGNCOOPERATIONANDNEGOTIATIONBETWEENSUPERMARKETSANDSTORESFIRST,THECREDITINVESTIGATIONANDEVALUATIONOFNEWCUSTOMERSBEFOREANDNEWCUSTOMERSTODISCUSSCOOPERATION,EACHBRANCHSALESSHOULDBEFIRSTOFALLASPECTSOFTHESITUATIONOFEACHOFTHEINVESTIGATIONSUMMARY,INVESTIGATIONOFPARTNERRESULTSOFCREDITEVALUATION,FINALLY,ACCORDINGTOTHEEVALUATIONRESULTS,UNDERTHEGENERALMANAGEROFTHECOMPANYSINSTRUCTIONS,CANDETERMINETHEDEEPERCOOPERATIONWITHEACHOTHERTODISCUSSWORKTHESPECIFICOPERATIONPROCESSIS1,CREDITINVESTIGATION1APRELIMINARYCONTACTBETWEENTHESALESMANANDTHECOMMODITYDEPARTMENTOFTHEOTHERPARTYPREFERABLYTHEHEADOFFICE2INVESTIGATEANDSUMMARIZETHESCALEOFOPERATIONOFTHEOTHERPARTY3TOINVESTIGATEANDSUMMARIZETHECREDITSTATUSOFTHEOTHERPARTYCUSTOMERSCASHCOLLECTION4INVESTIGATEANDSUMMARIZETHEOPERATIONOFTHEBRANCHESOFTHEOTHERSIDE5INVESTIGATEANDCOLLECTTHEPRICESYSTEMOFEACHOTHERSBRANCHES6INVESTIGATEANDSUMMARIZETHECOMMODITYSTRUCTUREOFEACHOTHERSBRANCHES7INVESTIGATEANDSUMMARIZETHECOMMODITYSTRUCTUREOFOFFICESTATIONERYINEACHBRANCHOFTHEOTHERPARTY8INVESTIGATEANDCOLLECTTHELOGISTICSDISTRIBUTIONSYSTEMOFEACHOTHER9INVESTIGATEANDCOLLECTTHEWAREHOUSEMANAGEMENTANDRECEIVINGMANAGEMENTPROCESSOFTHEOTHERPARTY10CLASSIFYANDSUMMARIZETHELISTOFMANAGEMENTPERSONNELANDCONTACTWAYSOFEACHDEPARTMENTEACHBRANCH2,COMPETINGGOODSSURVEY1THEVARIETYSTRUCTUREOFCOMPETINGGOODSINEACHBRANCH2THEPRICEOFCOMPETINGGOODSINEACHBRANCH3SALESOFCOMPETINGGOODSINVARIOUSBRANCHES4THEPROMOTIONOFCOMPETINGGOODSINVARIOUSBRANCHES5THEPACKAGINGSTRUCTUREOFTHECOMPETINGPRODUCTSINDIFFERENTBRANCHESWHETHERTHEREARESUPERMARKETSORSPECIALPACKAGING6THELAYOUTOFCOMPETINGGOODSINVARIOUSBRANCHES7SALESOFNEWPRODUCTSOFCOMPETINGPRODUCTSINVARIOUSBRANCHES8LOGISTICSDISTRIBUTIONMANAGEMENTOFCOMPETINGGOODSCOMPANY3,EVALUATE1THEABOVEFINDINGSFIRSTHANDINFORMATIONSHOULDBEHANDEDINWITHOUTRESERVATIONTOTHECOMPANYSALESDEPARTMENT,BRANCHMANAGERS,THEIRRECORDFILINGCLERK2THESALESMANANDBRANCHMANAGERSHOULDMAKEAPRELIMINARYASSESSMENTACCORDINGTOTHESURVEYDATA,ANDSUBMITTHEEVALUATIONRESULTSTOTHESALESDEPARTMENTOFTHEHEADOFFICE3THESALESDEPARTMENTOFTHEGENERALCORPORATIONWILLCARRYOUTTHESECONDROUNDOFEVALUATIONACCORDINGTOTHEFINDINGSOFTHESURVEYANDTHEEVALUATIONREPORTSOFTHEMANAGERSANDSALESMENOFTHEBRANCHCOMPANY4ACCORDINGTOTHERESULTSOFTHESECONDROUNDOFEVALUATION,THESALESDEPARTMENTOFTHEGENERALCOMPANYWILLCARRYOUTTHETHIRDROUNDOFCOMPREHENSIVEEVALUATIONWITHTHEBRANCHMANAGERANDSALESMAN,ANDTHEEVALUATIONRESULTSWILLBESUBMITTEDTOTHEGENERALMANAGERBYTHESALESDEPARTMENTOFTHEGENERALMANAGER5REVIEWTHEPARTNERSACCORDINGTOTHEGENERALMANAGERSOPINION,ANDREPORTTHERESULTSTOTHEGENERALMANAGER6FINALLYDETERMINEANDESTABLISHTHEMANAGEMENTFILEOFTHECOOPERATIVEOBJECT7THECONTENTOFTHEASSESSMENTINCLUDESMANAGEMENTABILITYOFTHEOTHERPARTYABILITYTOMANAGEEACHOTHERTHEOTHERSABILITYTOEXPANDTHECREDITCONDITIONOFTHEOTHERPARTYLOGISTICSCAPABILITIESOFTHEOTHERPARTYESTIMATEDCOSTOFCOOPERATIONESTIMATEDBENEFITOFCOOPERATIONESTIMATEDPOTENTIALFORCOOPERATIONESTIMATEDCOOPERATIONRISK8THERATINGISEXCELLENTSUBOPTIMALPOORTWO、NEGOTIATIONANDCONTRACTSIGNING1、NEGOTIATIONWORK1PRELIMINARYNEGOTIATIONSAFTERTHEEVALUATIONWORKISFINISHED,THESALESPERSONNELIMMEDIATELYBEGINTOCONTACTWITHEACHOTHER,ANDPROPOSECOOPERATIONINTENTIONNEGOTIATETHETIMEWITHTHEHEADOFTHECOMMODITYDEPARTMENTBEFORENEGOTIATION,WESHOULDBRINGALLKINDSOFPRODUCTINFORMATION,COMPANYBRIEF,QUOTATIONANDCATALOGUEOFPRODUCTSTHESALESPERSONSHOULDDRESSPROPERLY,CLEAN,NEAT,ANDBEPUNCTUALTHEUSEOFPROFESSIONALBUSINESSLANGUAGE,LESSRUDE,MOREPOLITETHEPRELIMINARYNEGOTIATIONONLYEXCHANGESTHEINTENTIONOFCOOPERATIONWITHEACHOTHERANDSOMECOOPERATIVEPROGRAMS,ANDTHERETENTIONTIMEISCONTROLLEDWITHIN30MINUTESWHENTHENEGOTIATIONISFINISHED,WESHOULDBRINGBACKTHEINFORMATIONABOUTCOOPERATION,SUCHASPARTOFTHECONTRACTTERMS,PRICETENDENCY,APPROACHFEE,ETCRETURNTOTHEBRANCHMANAGERANDHEADOFFICESALESDEPARTMENTINTIME,ANDFEEDBACKTHEINFORMATIONTOTHEABOVETWODEPARTMENTSFINISHINGDATAANDPREPARINGFORTHENEXTROUNDOFNEGOTIATION2NEGOTIATIONINTHESECONDROUNDTHESALESSTAFFWILLMAKEANAPPOINTMENTWITHTHEHEADOFTHECOMMODITYDEPARTMENTTODISCUSSTHETIME,ANDINFORMTHEOTHERSIDEOURBRANCHMANAGERWILLMEETWITHEACHOTHERNEGOTIATELOCATION,USUALLYINTHEOTHERSIDESUPERMARKET,STOREVISITORROOMOROFFICETHEBRANCHMANAGERANDTHESALESMANAREONTIMEFORTHEAPPOINTMENTBRINGALONGTHENECESSARYINFORMATIONFORTHEROUNDNEGOTIATIONREVIEWTHECONTENTSOFTHEFIRSTNEGOTIATIONLISTENTOEACHOTHERSCOOPERATIONREQUIREMENTS,COOPERATIONMETHODS,OBSERVETHECOOPERATIONATTITUDEOFTHEOTHERSIDELISTENTOEACHOTHERSPRICEFEEDBACKLISTENTOEACHOTHERSENTRYFEEANDSALESCOMMISSIONSCHEMELISTENTOEACHOTHERSCOMMODITYSTRUCTUREADJUSTMENTMEASURESANDCOMMODITYALLOCATIONSCHEMETOANSWERPARTOFTHECONTENTBYTHEBRANCHMANAGERTOANSWERPARTOFTHECONTENTBYTHESALESCLERKACOMPREHENSIVEANSWERTOTHEWHOLENEGOTIATIONCONTENTBYTHEMANAGEROFBRANCHCOMPANYLISTENTOFEEDBACKFROMOTHERSONOURRESPONSESLISTENTOTHEOTHERPARTYSRESERVATIONSABOUTCOOPERATIONTHENEGOTIATIONTIMESHOULDBECONTROLLEDWITHINONEHOURATTHEENDOFTHENEGOTIATION,WESHOULDRETRIEVEALLTHECONTRACTTERMSOFTHEOTHERPARTYORIGINAL,DILIGENTSPEECH,ANDRETAINSINCERECOOPERATIONWILLAFTERRETURNINGTOTHECOMPANY,THEMANAGEROFTHEBRANCHCOMPANYSHOULDARRANGETHECONTENTSOFTHENEGOTIATIONINTIME,REPORTTOTHESALESDEPARTMENTOFTHEGENERALCOMPANYINTHEFORMOFDOCUMENTS,ANDFAXALLTHECONTRACTTERMSTOTHEHEADOFFICETHESALESDEPARTMENTOFTHEGENERALCORPORATIONWILLMAKEANANALYSISOFTHETERMSANDCONDITIONSOFTHECONTRACTPROMPTLY,MODIFYANDADJUSTSOMEOFTHETERMSOFTHECONTRACT,ANDPUTFORWARDSUGGESTIONSANDPROPOSALSFORCOOPERATIONTHESALESDEPARTMENTWILLCOOPERATEWITHTHEGENERALMANAGEROFTHEGENERALMANAGERFORTHEOPINIONS,PLANS,OPINIONSOFTHEBRANCHMANAGERANDTHEORIGINALCONTRACTSALESDEPARTMENTWILLQUICKLYSENDTHEGENERALMANAGERSINSTRUCTIONSTOTHEBRANCHMANAGERANDSALESMAN,ANDNOTIFYTHETHIRDROUNDOFPREPARATIONFORNEGOTIATIONTHECLERKWILLGIVEOURAMENDMENTTOTHETERMSOFTHECOOPERATIONCONTRACTTOTHEOTHERSIDE,ANDMAKEANAPPOINTMENTFORTHETHIRDROUNDOFNEGOTIATIONTIME3APPROACHCOSTOMITTEDOR“IREFERTOMYPACKAGEFEETOENTERTHESUPERMARKETMARKETINGSTRATEGY“OFTHENEW4THIRDROUNDOFNEGOTIATIONSBEFORETHENEGOTIATION,THESALESMANSHOULDKNOWTHEOTHERPARTYSRESERVATIONSABOUTOURAMENDMENT,CONFIRMTHENEGOTIATIONPLAN,ANDINFORMTHEOTHERPARTYTHATTHESALESDEPARTMENTOFOURGENERALCORPORATIONWILLSENDTHEPERSONNELTOPARTICIPATEINTHENEGOTIATIONSELECTIONOFNEGOTIATIONSITESOURREPRESENTATIVESARECHIEFSALESMANAGERORK/AMANAGER,BRANCHMANAGERANDPROFESSIONALSUPERMARKETSALESMANWHENNEGOTIATING,LISTENTOEACHOTHERSRETELLINGOFTHELASTNEGOTIATIONLISTENTOFEEDBACKFROMTHEOTHERSIDEONTHEAMENDMENTANDLISTENTOEACHOTHERONKEYPARTSSUCHASCONTRACTCOSTS,EXPENSES,ENTERINGTHEANNIVERSARYPROMOTIONEXPENSES,SALESREBATE,PRICEFEEDBACKTHESALESMANAGEROFTHEHEADOFFICEAFFIRMSTHATOURCOOPERATIONPOSITION,ATTITUDEANDCOSTAREUNDERTHEBOTTOMLINEPROPOSESPECIFICSOLUTIONSTOTHEORIGINALCONTRACTTERMSANDAMENDMENTSRESPECTIVELYBYTHEBRANCHMANAGERANDTHESALESMANSPECIFICTERMSOFCOOPERATIONBETWEENTHETWOSIDESNEGOTIATESUPPLYPRICESNEGOTIATEDSUPPLYMETHODNEGOTIATEDSETTLEMENTNEGOTIATEPAYMENTTERMSNEGOTIATIONSHOULDBECOMPLETEDANDTHENEGOTIATIONTIMESHOULDBECONTROLLEDWITHINTWOHOURS2,CONTRACTSIGNINGAFTERTHENEGOTIATION,THEORIGINALCONTRACTTERMSWILLBEREVISEDACCORDINGTOTHERESULTOFCONSULTATIONBETWEENTHETWOPARTIESTHEREVISEDCONTRACTSHALLBEBROUGHTBACKTOTHEGENERALMANAGERBYTHESALESMANAGERFORAUDITINGSIGNEDBYTHEGENERALMANAGERPROVIDECONTRACTATTACHMENTINCLUDINGAGREEDLOGISTICSPROGRAM,SUPPLYPRICEQUOTELISTSALESDEPARTMENTHASSIGNEDTHECONTRACTWITHTHECOURIERMAILTOTHEBRANCH,ANDBYTHECLERKOFTHEGOODSWITHEACHOTHER,ONTHEOTHERSIDEOFTHESIGNATUREOFTHECONTRACT,WILLGETBACKTHETOTALCOMPANYSALESDEPARTMENTANDFINANCIALDEPARTMENTFORTHERECORDPUBLICRELATIONSINSUPERMARKETSTORESTHREE,CUSTOMERCAREANDPUBLICRELATIONSSKILLS1,VISITSYSTEM1DESIGNVISITPLANPRELIMINARYDIVISIONAREABRANCHMANAGERANDSALESMANAGEREACHCITYACCORDINGTOTHEDISTRIBUTION,SCALE,SALESOFTHENUMBER,FREQUENCYANDOTHERFACTORSTOVISITTHECITYISDIVIDEDINTOBLOCKS,EACHBLOCKREPRESENTSADIFFERENTRANGEOFSALESSETTINGTARGETSUPERMARKETMAINLYREFERSTOTHESALESMANAGERTOMANAGETHECOOPERATIONSUPERMARKETORSTOREINTHEAREAAREASUBDIVISIONBRANCHMANAGERANDSALESSUPERVISORDESIGNTHEMANAGEMENTPLANOFEACHAREAEACHAREAISRESPONSIBLEFORAFULLTIMESUPERMARKETSALESMANMONTHLYCOVERAGEPLANMONTHLYCOVERAGEPLANISINAMONTHSVISITCYCLE,THESUPERMARKETSALESMANTOALLSUPERMARKETS,STORESANDOUTLETSINTHEAREATOCONDUCTACOMPREHENSIVE,THOROUGHANDEFFECTIVEFORMOFVISITANDSERVICEPLANTHEADVANTAGEOFDOINGSOISTOTALPLANNINGSAVESTIMEINCREASETHESALESMANSCONFIDENCEWINCUSTOMERCONFIDENCEENSURETHATGOALSAREMET2DESIGNVISITSFREQUENCYVISITFREQUENCYTAKEDIFFERENTFREQUENCYOFVISITSTOSUPERMARKETSANDSTORESATDIFFERENTLEVELSKEYRETAILCUSTOMERSHYPERMARKETS/HYPERMARKETSAREAVAILABLETWICEAWEEKMEDIUMSIZEDSTORES/SUPERMARKETSFORONCEAWEEKREGULARSTORES/SMALLSUPERMARKETS/CHAINSTORESARETWOTIMESAWEEKFORTHREETIMESVISITLEVELBRANCHMANAGERVISITSK/AFIELDMANAGERBUSINESSMANAGERVISITSK/ASTOREDEPARTMENTMANAGERSALESMANVISITSSTOREMANAGER,CABINETLEADER,WAREHOUSEMANAGER,ACCOUNTINGSUPERVISORANDPURCHASINGSUPERVISORITINERARYSKILLSTHROUGHTHEMAP,THOROUGHLYUNDERSTANDTHEGEOGRAPHICALSITUATIONOFTHISAREAINCLUDEGEOGRAPHICALSCOPE,STREETBOUNDARIES,TRAFFICROUTESANDFACILITIESTHROUGHTHEMARKETRESEARCHANDCUSTOMERFILES,THOROUGHLYUNDERSTANDTHECUSTOMERSITUATIONINTHISAREAINCLUDECUSTOMERNUMBER,CUSTOMERTYPE,CUSTOMERLEVELANDSOONTHROUGHTHESEMEASURES,THECORRECTDESIGNSTROKE3SALESSTAFFDAILYWORKFLOWMANAGEMENTTHECOMPANYISDUEAT900AM900930ISDIVIDEDINTOMORNINGMEETINGTIMEREVIEWTHEDAYBEFOREYESTERDAY,DISCUSSTHEPROBLEMWORKARRANGEMENTANDPROBLEMSOLVINGSELECTCUSTOMERCARDACCORDINGTOVISITPLANCUSTOMERVISITINGCONTENTDESIGNACCORDINGTOTHEEXPECTEDSALESANDDEVELOPMENTOFNEWOUTLETSPLANCARRYSALESPACKAGE,SALESPACKAGESHOULDBECARRIEDGOODSREADY9301200POINTS,VISITCUSTOMERSVISITINGCLIENTSONADAILYBASIS12001300MINUTES,LUNCH13001700POINTS,VISITCUSTOMERSCUSTOMERVISITBYDAYPLAN17001730MINUTES,ENDORGANIZEVISITINGCARDS,THEORDERSHOULDBEFAXEDTOTHESALESDEPARTMENTOFTHEGENERALCOMPANY,ANDTHEOTHERPROCESSESANDOPERATIONMANAGEMENTMETHODSSHOULDBEKEPTTHESAMETHEORDERSOFLARGEORSUPERLARGESUPERMARKETSANDSTORESIEKEYCUSTOMERSAREORDEREDDIRECTLYFROMTHEHEADQUARTERSOFTHEOTHERSIDETOTHEHEADOFFICE,ANDOTHERPROCESSESANDOPERATIONMANAGEMENTMETHODSREMAINUNCHANGEDASSALESDATAANDHISTORICALRECORDS,ALLORDERSSHOULDNOTBEDESTROYEDANDDISCARDEDATWILLIFITISREQUIREDTODESTROYORABANDONTHEFILE,ITMUSTBEAPPROVEDBYTHESALESDEPARTMENTOFTHEGENERALCORPORATIONMERCHANDISEMANAGEMENTINSUPERMARKETSTORESFIVE,COMMODITYMANAGEMENT1,COMMODITYPACKAGINGGENERALPACKINGCOLORBOXORCARTONTRANSPARENTPACKAGINGPVCMATERIALSUPERMARKETSPECIALEQUIPMENTPROMOTIONALEQUIPMENTPROMOTIONALBUNDLEDPACKAGINGHANGTYPEPACKAGING2PERFORMSTANDARDSANDBARCODESNATIONALIMPLEMENTATIONSTANDARDSINTERNATIONALSTANDARDSOFIMPLEMENTATIONINDUSTRYIMPLEMENTATIONSTANDARDSENTERPRISEIMPLEMENTATIONSTANDARDSINTERNATIONALBARCODEBIGPACKAGINGITEMUNIFIEDINPACKAGINGITEMUNIFIEDSMALLPACKAGINGITEMUNIFORMLARGEPACKINGBARCODEMEDIUMPACKAGINGBARCODESMALLPACKAGEBARCODEQUALIFICATIONCERTIFICATEQUALIFIEDMARK,SYMBOL,ETCBRANDCHINESE,ENGLISHLOGO3TALLYCLERKSYSTEM1TALLYPURPOSESPROMOTESALESSTRENGTHENINGMANAGEMENTENLARGETHESURFACEARRANGEMENTMAINTAINPRODUCTIMAGEMONITORINGCOMPETITORDYNAMICS2TALLYPRINCIPLEUNSALABLEBREAKAGEPRINCIPLEPRINCIPLEOFVIVIDNESSCONFUSIONPRINCIPLEORDERPRINCIPLESTRUCTURALIMBALANCEPRINCIPLE3TALLYINGSKILLSTRANSFEREXPLANATIONTALLYMANTHESAMEONTHESHELVESOFOTHERCOMPETINGPRODUCTSONTHESHELFDISORDERDISPLAYSIDE,WHILETHECOMPANYSPRODUCTSWILLBEDISPLAYEDINTHE“UNIFIEDGOLDDISPLAY“,WILLREMOVETHEPRICECARDSPECIFICATIONSASSINGLEPRODUCTCLASSIFICATIONREPOSTIONDISPLAYRESULTSSHOWTHATTHECOMPANYSPRODUCTSARENEATANDTIDY,ANDTHESHELVESAREWIDEANDEYECATCHINGSUBSTITUTIONEXPLANATIONTHETALLYCLERKWILLPUTTHEPRODUCTSOFTHECOMPANYINTHEORDEROFDISPLAYINTHEGOLDDISPLAYPOSITIONOFTHESHELF,ANDDONTNEEDTOTAKEOUTTHEPRICECARDOFTHECOMPETINGGOODS,ANDCAUSETHEMISTAKEPURCHASETHERESTOFTHECOMPETINGITEMSAREALLDISPLAYEDONTHESIDEOFTHESHELFVIVIDDISPLAYPRINCIPLETHEDESIGNOFROWSURFACESHOULDBETHEBIGGESTITEMTYPESSHOULDBECOMPLETEFOCUSONONEPLACETHEDISPLAYSHOULDBEFULLOFROWSMAINSTREAMPRODUCTSSHOULDBEPROMINENTTHECOLORSSHOULDBEBEAUTIFULTHEPRODUCTISCLEANANDTIDYTHEPRICESPECIALPRICESHOULDBEEYECATCHING4TALLYPROCEDURESWHENYOUENTERTHESUPERMARKET,YOUSHOULDGREETTHESALESCLERKONTHEJOBASKTHESAMEDAYORTHELATESTSALESSTATUSINQUIREABOUTTHEDYNAMICSOFTHELATESTCOMPETINGPRODUCTSCOMPANYASKABOUTTHESALEOFCOMPETINGPRODUCTSOBSERVETHEDISPLAYOFGOODSOBSERVETHESHELVESANDSHELVESOFTHISPRODUCTCHECKPRICETAGSANDPRODUCTLOGOSCHECKPRODUCTPACKAGINGCLEANLINESSANDBREAKAGECHECKTHEOLDPRODUCTSANDRUSTSTATISTICSONTHECAUSESANDPRODUCTSOFDEFECTIVEPRODUCTSFASTANDORDERLYDISPLAYPRODUCTSTHEPRODUCTSOFOURCOMPANYAREDISPLAYEDONTHESAMESHELFLEVELDUSTANDDIRTONTHESURFACEOFCLEANINGPRODUCTSTHEHOISTINGPRODUCTSSHOULDBENEATLYHUNGONTHEHANGINGSHELVESAFTERTALLYING,RECHECKTHEEFFECTOFTALLYONCEMORERECORDTALLYSAYHELLOTOTHESALESPERSONAGAIN,BEFRIENDLYANDPOLITESIX、WAREHOUSEMANAGEMENT1,ORDERPROCESSINGAFTERRECEIVINGTHEORDERANDFILINGTHEMANAGEMENTPROCEDURE,THESALESMANSHOULDSENDTHEORDERTOTHEWAREHOUSEIMMEDIATELYWAREHOUSEKEEPERTAKEOVERORDERTHEWAREHOUSEKEEPERALSORECORDSTHEORDERACCORDINGTOTHEORDERMANAGEMENTPROCESSWAREHOUSEMANAGERTRANSFERORDERPRODUCTINVENTORYTHESALESMANUNDERSTANDSTHESTOCKSITUATIONCONFIRMSAFETYSTOCKISSUEINVENTORYOFORDERPRODUCTS2,ORDERCONFIRMATIONTHESALESCLERKWILLKEEPTHEINVENTORYLISTONFILECHECKTHEQUALITYOFINVENTORYPRODUCTSCHECKSTOCKPRODUCTPACKAGINGCONFIRMORDERSALESCLERKWILLORDERPRODUCTINVENTORYSTATUSANDINVENTORYREPORTTOTHEHEADOFFICESALESDEPARTMENTFORTHERECORD3INVENTORYMANAGEMENTSAFESTOCKPRINCIPLEREASONABLEINVENTORYPRINCIPLEBESTSELLINGINVENTORYPRINCIPLESSLOWMOVINGINVENTORYPRINCIPLE4,PACKINGPRINCIPLEOFLARGEPACKINGMEDIUMPACKAGINGPRINCIPLESSMALLPACKAGEPRINCIPLESPECIALPACKAGINGPRINCIPLES5,OUTBOUNDORDERREVIEWNUMBEROFPRODUCTSEQUIPPEDWITHINSPECTIONPACKINGINSPECTIONIMPLEMENTATIONOFSTANDARDSANDCERTIFICATEINSPECTIONNUMBERANDBARCODECHECKAPPROPRIATIONNOTEWAREHOUSEBILLSALESLISTPORTERARRANGEMENTOUTBOUNDTRUCKLOADINGSEVEN,LOGISTICSANDDISTRIBUTIONBUSINESSMANAGEMENT1,LOGISTICSMANAGEMENT1DESIGNATEDLOGISTICSTHETHIRDPARTYLOGISTICSCOMPANYDESIGNATEDBYTHESUPERMARKETINTHEANNEXOFTHECONTRACTWHENSIGNINGTHECONTRACTWITHTHESUPERMARKETTHETHIRDPARTYLOGISTICSCOMPANYDESIGNATEDBYTHECOMPANYINTHEAPPENDIXOFTHECONTRACTWHENSIGNINGTHECONTRACTWITHTHESUPERMARKETTHETHIRDPARTYLOGISTICSCOMPANYDESIGNATEDBYBOTHPARTIESINTHEAPPENDIXOFTHECONTRACTWHENSIGNINGTHECONTRACTWITHTHESUPERMARKET2OWNLOGISTICS3TEMPORARYLOGISTICSPOSTALDELIVERYRAILCONSIGNMENTROADCONSIGNMENTAIRCONSIGNMENTOTHERCONSIGNMENTSOFLOGISTICSCOMPANIESABOVELOGISTICSMUSTBETHEMOSTPOWERFUL,BESTREPUTATIONANDBESTSERVICELOGISTICSCOMPANYINTHEREGION2,VEHICLESCHEDULING1PROGRAM1THESALESMANNOTIFIESTHEDESIGNATEDLOGISTICSCOMPANYATTHEFIRSTTIMEAFTERTHECONFIRMATIONOFTHEORDERLOGISTICSCOMPANYCONFIRMSORDERSLOGISTICSCOMPANYCONFIRMSTHEORDERDELIVERYDATEANDDELIVERYVOLUMELOGISTICSCOMPANYDETERMINESTHEDESIGNATEDVEHICLESANDDELIVERYDRIVERS,DELIVERYPERSONNELLOGISTICSCOMPANYORDERSTHEDELIVERYDATETODISPATCHVEHICLES2PROCEDURETWOTHESALESMANSHOULDNOTIFYTHEOWNLOGISTICSTEAMATTHEFIRSTTIMEAFTERTHECONFIRMATIONOFTHEORDERTHETEAMLEADERCONFIRMSTHEORDERTEAMMANAGERREGISTRATIONORDERNUMBERANDDELIVERYDATETEAMMANAGERSSPECIFYDELIVERYVEHICLES,DELIVERYDRIVERS,ANDDELIVERYPERSONNELDISPATCHVEHICLEBYDELIVERYDATEACCORDINGTOORDER3PROCEDURETHREETHESALESMANSHOULDNOTIFYTHETEMPORARYLOGISTICSCOMPANYORTHEMOTORCADEATTHEFIRSTTIMEAFTERTHEORDERCONFIRMATIONTEMPORARYLOGISTICSCOMPANYORFLEETCONFIRMORDERDELIVERYDATE,DELIVERYVOLUMESIGNATEMPORARYLOGISTICSDISTRIBUTIONAGREEMENTSPECIFYDELIVERYVEHICLES,DELIVERYDRIVERS,ANDDELIVERYPERSONNELACCORDINGTOTHESTIPULATEDDELIVERYDATE,SCHEDULINGVEHICLEDELIVERYMORETHANALLPROCEDURES,IFTHEREMOTEPLACE,SHOULDBUDGETGOODTRANSPORTATIONTIME,ADVANCEDELIVERY3,DISTRIBUTIONBUSINESSDELIVERYONTHESPECIFIEDDATECHECKTHEQUANTITYANDPACKINGOFTHEGOODSFORTHELASTTIMEPREPAREORDERS,SALESLISTS,INVOICESANDSOONDELIVERYIFTHEOTHERISTHECENTRALPURCHASINGANDLOGISTICS,HASDELIVEREDTHEGOODSPURCHASEANDLOGISTICSDISTRIBUTIONPOINTFOROTHERCENTRALHEADQUARTERSDESIGNATEDIFTHEOTHERPARTYISALOCALPURCHASINGSYSTEM,THEGOODSMUSTBESENTTOTHEORDERDESIGNATEDSTORERECEIVINGDEPARTMENTAFTERRECEIVINGTHEORDERGOODSFROMTHEOTHERPARTY,THECHECKLISTOFEACHPARTYSHOULDBERECOVEREDTOHANDOVERTHESALESLISTANDINVOICETOTHEOTHERPARTYSFINANCEIFITISDELIVEREDBYTHEDEALER,ITSHOULDBEDELIVEREDAFTERDELIVERY,URGINGTHEDEALERTOSENDBACKTHEACCEPTANCESHEETINTIMEEIGHT,RETURNGOODS1,RETURNPROCEDURESTHEOTHERPARTYISSUEDARETURNNOTICEINVESTIGATEREASONSFORRETURNRETURNSJUSTIFICATIONRETURNCONFIRMATIONISSUEARETURNLISTTOTHEOTHERPARTYSALESREPRESENTATIVEOFEACHBRANCHISSUEDARETURNRECEIPTRETURNORDERSHEETRECEIVERETURNS2,EXCHANGEPROCEDURESTHEOTHERPARTYISSUESAREPLACEMENTAPPLICATIONREASONFOREXCHANGEEXCHANGECAUSEINVESTIGATIONREASONSFOREXCHANGECONFIRMATIONISSUEACHANGEOUTANDCHANGELISTEXCHANGEGOODS3,RETURNEDGOODSMANAGEMENTTHEPROBLEMCAUSEDBYTHEPRODUCTITSELFCANBERETURNEDGENERALLY,THEPROBLEMSCAUSEDBYTHEMANAGEMENTOFSUPERMARKETSANDSTORESARENOTACCEPTEDANDRETURNEDAFTERRECEIPTANDRETURNOFGOODSSHOULDBETIMELYSTORAGEMANAGEMENTAFTERTHECOMPLETIONOFTHERETURNEDGOODS,THECLERKSHALLISSUEAREPORTTOTHEMANAGEROFTHEBRANCHCOMPANYTOREPORTTHECHANGEOFTHEPROCESSINGRESULTANDTHECUSTOMERRELATIONSHIPMANAGEMENTOFSETTLEMENTPROCESSINSUPERMARKETSTORESNINE,ACCOUNTSETTLEMENTBUSINESSMANAGEMENT1,RECONCILIATIONPROGRAMAFTERTHECOMPLETIONOFEACHORDER,THESALESMANWILLCOPYTHECORRESPONDINGACCEPTANCELISTANDSALESLISTFORTHERECORDTHESALESORDERMUSTBEMARKEDONTHESALESLISTTHESALESMANREQUESTSTHEDETAILSOFTHETRANSACTIONINVOICEVALUETOTHECUSTOMERSUPE