全国高考英语应用文写作训练之投诉信 （课堂PPT）

1、1 全国高考英语应用文写作2inform sb. 通知某人通知某人order 订货订货regretful 遗憾的遗憾的work 运转；运行运转；运行take the temperature 测量温度测量温度interrupt 干扰干扰;打扰打扰make a complaint 投诉；抱怨投诉；抱怨an electric fan 电扇电扇assistant 助手；营业员助手；营业员3in a rude manner 粗鲁地；态度恶劣地粗鲁地；态度恶劣地a reasonable explanation 合理的解释合理的解释woolen sweater 羊毛衣羊毛衣make sb annoyed 让

2、某人烦恼让某人烦恼service number 服务电话服务电话examine 检查检查expect an early reply 期待尽快回复期待尽快回复prompt attention 即时的关注即时的关注41. The main problems are as follows. 主要的问题如下。主要的问题如下。2. Therefore, I require that you send me a new one. 因此，我要求你因此，我要求你发一个新的给我。发一个新的给我。3. I hate to say that there is something wrong with my mobi

3、le phone. 我很遗憾地说，我的手机有些问题。我很遗憾地说，我的手机有些问题。4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到考虑到以上的三个因素，我要求公司要为我尽快换一个新的。以上的三个因素，我要求公司要为我尽快换一个新的。55. But we are regretful to find that it cannot work normally. 但是，我但是，我们很遗

4、憾地发现它不能正常地工作。们很遗憾地发现它不能正常地工作。6. Your prompt attention and early reply will be appreciated. 感谢您即感谢您即时的关注和及早的回复。时的关注和及早的回复。7. I feel sorry to trouble you but I am afraid that I have to make a complaint. 很抱歉打扰您，但是我必须投诉。很抱歉打扰您，但是我必须投诉。8. I am waiting for a reasonable explanation and expecting an early r

5、eply. 我在等待一个合理的解释，并期待及早回复。我在等待一个合理的解释，并期待及早回复。9. Could you change a new one for me or return my money as soon as possible? 您能否尽快换一个新的给我或者给我退款？您能否尽快换一个新的给我或者给我退款？61. I received so poor service that I felt I should bring it to your attention.1. so改为such2. I think it must have some quality problems and

6、 I really annoyed about it.2. really前面加am3. It makes me so unsatisfied that I want to change it and have my money back.3. and改为or74. On Tuesday, February 18, I went to your store look for a T-shirt.4. look前面加to5. I believe that you will consider this matter serious and make an effort to prevent the

7、recurrence of this kind.5. serious改为seriously6. Frankly speaking, I am not prepare to tolerate this situation any more.6. prepare改为prepared87. I am regretful to inform you that the heating system in the room stopped working a few day ago.7. day改为days8. I feel sorry to trouble you but I have to make

8、an complaint.8. an改为a99. The reason for my dissatisfaction is what its not the double-room I ordered.9. what改为that10. Under this circumstance, I find it difficult to be stay in your hotel any more.10. 删掉be10【20082008湖北卷改编：投诉手机质量问题湖北卷改编：投诉手机质量问题】假设你是李华，你购买了一部某外国公司生产的手机，因有质量问假设你是李华，你购买了一部某外国公司生产的手机，因有

9、质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。 要点：要点： 1. 1. 问题：手机不响铃，不能发短信；问题：手机不响铃，不能发短信； 该产品已售完，无法更换；该产品已售完，无法更换； 型号新，无配件，无法维修。型号新，无配件，无法维修。 2. 2. 要求：公司应尽快予以更换。要求：公司应尽快予以更换。 参考词汇：配件参考词汇：配件 spare part spare part 11满分佳作（一）满分佳作（一）Dear Sir, I am writing to you for the mobile phone of De

10、phone-S250 I bought on 20th Apr,2008 at Tele Mall in Wuhan, P.R. China. I contacted the saleswoman but the problem of my mobile phone could not be effectively solved. The main problems are as follows: First, the mobile phone does not ring and messages cannot be sent out. Second, all the mobile phone

11、s of the same model were sold out, so it is impossible for me to exchange a new one. Third, since the phone is a new model, there are no spare parts available, and therefore, it cannot be fixed at the local store. A mobile phone is a very important tool in my daily life. Therefore, I require that yo

12、u send me a new one of the same model within a month. Thank you for your consideration.Sincerely yours,Li Hua12满分赏析满分赏析主题句运用准确，注意主题句运用准确，注意follows不要漏掉不要漏掉s。用到用到since引导的原因状语从句和引导的原因状语从句和and并列句后的并列句后的therefore表示结表示结果的连词；果的连词；available一词运用高级。一词运用高级。用到用到require后接虚拟语气的宾语从句，从句动词用原形或者后接虚拟语气的宾语从句，从句动词用原形或者s

13、hould do，语气强烈。，语气强烈。13满分佳作（二）满分佳作（二）Dear Sir, I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr, 2008 at Tele Mall in Wuhan, P .R .China. I hate to say that there is something wrong with my mobile phone. First, the phone bell doesnt ring at all. Whats worse, it cant be us

14、ed to send short messages to others. Besides, because the product here has been sold out, the salesman cant change it for me. Later, I went to have it repaired. However, I was told that the model can not be repaired due to a lack of spart parts. Taking into account all three factors above, I request

15、 that the company should have a change of it for me as soon as possible.Thank you for your consideration.Sincerely yours,Li Hua14满分赏析满分赏析用用I hate to say that表达了作者也不想产品有问题而投诉，容易表达了作者也不想产品有问题而投诉，容易引起收信人的同感。引起收信人的同感。用被动语态，与整段信的主语一致；在此没有必要强调谁告知我，用被动语态，与整段信的主语一致；在此没有必要强调谁告知我，或者双方都清楚是维修店的员工，无需说出动作的施动者，用被动

16、或者双方都清楚是维修店的员工，无需说出动作的施动者，用被动语态恰当。语态恰当。Taking into account all three factors above(考虑到上述三个因素考虑到上述三个因素)，用作总结段，运用恰当；用作总结段，运用恰当；request后接了虚拟语气的宾语从句。后接了虚拟语气的宾语从句。15作文翻译作文翻译尊敬的布朗先生，尊敬的布朗先生，我很高兴地告诉您，我们上周日订购的冰箱在我很高兴地告诉您，我们上周日订购的冰箱在9月月21日收到日收到了。但是我们很遗憾地发现这台冰箱无法正常运行。了。但是我们很遗憾地发现这台冰箱无法正常运行。使用这台冰箱几天之后，我们发现在里面的

17、食物很快变质了。使用这台冰箱几天之后，我们发现在里面的食物很快变质了。当我们测量里面的温度时，困惑地发现温度在当我们测量里面的温度时，困惑地发现温度在17，明显超出了，明显超出了09的标准温度范围。的标准温度范围。不用说，这个问题已经影响了我们的正常生活。您能尽快派不用说，这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗？人过来维修一下吗？请即刻关注并尽快回复，不胜感激。请即刻关注并尽快回复，不胜感激。 您忠实的顾客您忠实的顾客李华李华16【模仿翻译模仿翻译】Dear Mr. Brown,I am glad to inform you that the fridge we orde

18、red last Sunday was received on September 21. But we are regretful to find that it cannot work normally.After using the fridge for a few days, we found that the food kept in it got bad quickly. When we took the temperature in it, we were confused to find it was about 17, obviously beyond the standar

19、d temperature between 0 and 9.Needless to say, this problem has interrupted our normal life. Could you please send a man to repair it in a short time?Your prompt attention and early reply will be appreciated. Yours faithfully,Li Hua17【模拟真题模拟真题1：投诉服务态度：投诉服务态度】假如你是李华，昨天在商场购买了一台电风扇，假如你是李华，昨天在商场购买了一台电风扇

20、，回家后发现它不能运转。你回到店里与营业员交回家后发现它不能运转。你回到店里与营业员交涉时该营业员对你的态度恶劣，对你提出的问题涉时该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。不予受理。请你为此向经理写一封投诉信。Dear Mananger,Sincerely yours,Li Hua18【模拟真题：投诉服务态度模拟真题：投诉服务态度】Dear Mananger, I feel sorry to trouble you but I am afraid that I have to make a complaint. Yesterday I bought an e

21、lectric fan in your shop, but when I got home and turned it on, it didnt work. So I took it back and talked to the assistant about the problem. To my surprise, instead of helping me solve the problem, the man, in a rude manner, refused to examine it. Generally, your shop is well-known for good servi

22、ce and that is why I bought the electric fan in your shop. I was really upset to find that such a thing should have occurred in your shop. I am waiting for a reasonable explanation and expecting an early reply.Sincerely yours,Li Hua19【模拟真题模拟真题2 2：投诉衣服质量：投诉衣服质量】假设你是李华，在一家网店购买了一件羊毛衫，昨天收到假设你是李华，在一家网店购买了一件羊毛衫，昨天收到后发现羊毛衫后背有个洞，你给卖家打了几次服务电话，后发现羊毛衫后背有个洞，你给卖家打了几次服务电话，对方电话却一直占线。请你给卖家对方电话却一直占线。请你给卖家Miss MacleodMiss Macleod写一封投写一封投诉信：诉信： 1. 1. 要求对方换一件新的羊毛衫或退款：要求对方换一件新的羊毛衫或退款： 2. 2. 询问对方如何返还已经收到的羊毛衫；询