酒店《存档》培训活动纲要

1、A HOTEL XXX 大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task:Filing任务:存档Code 序号 : RM-RES-A070Objectives ： At the end of thissession Reservations Sales associates should knowhow to take responsibility in making sure that all documents, reservation material, correspondence and other papers are properly put away

2、 in respective files daily.目的 :在课程结束的时候，预订部销售文员应懂得每一天都有责任将当天所有预订部的各种文件资料归档。Standard ： Reservation Sales Agents are responsible to ensure that all documents, reservation material, correspondence and other office papers are protected and kept in good condition by putting them away in respective files

3、or filing systems at the end of their shift each day. All reservations material including reservations forms and billing authorizations will befiled under the reservation s arrival date so they are easily accessible in the event of any标准 :预 订 部 销 售 文 员 责任在每天结束时将所有文件，预订资料，信件，传真等其他资料以规定方式存档。所有预订材料包括预订

4、单及被授权的帐单将在预订抵达日被存档，如有任何疑问可以顺利找到。Resources: Flip Chart, Handout培训器材 :白板，白板纸，培训资料MethodTraining StepsTime培训方式培训步骤时间MethodTraining StepsTime培训方式培训步骤时间Introduction介绍Lecture教学式Prepared on ChartContents内容LectureExplanation教学式与讲解Summary总结Show “ (Objectives)5 Minutes显示课程目的Sothe objectivesofthis session is:

5、(Refer toObjectives of this S&P)今天这堂课的目的是： （参考标准与程序）FlipThe main content of this course should be:这节课会分为三个部分来讲解：Filing Procedure存档程序Show steps on prepared flipchart. Explain reason for 15 Minutes each step. Ask trainees to comment and question oneach step.将所有程序的主要内容事先写在准备好的白板纸& 上，逐步作以讲解，在讲解过

6、程中要不时请学员发表建议并提问。5 MinutesReview Key Points:回顾要点：1. Ask questions and have participant explain the standard and its importance.提问并请参与者解释标准及其重要性2. Summarize critique points applicable to entire group总结评估过程中对整组有用的要点3. Reinforce and discuss the point:加强并讨论以下要点：All the correspondence will be filed according to thearrival date of the reservation.所有资料