KPI与公司经营绩效

1、Vision and StrategyCustomerTo achieve our vision, how should we appear to our customers?Internal Business ProcessTo satisfy our shareholders and customers, what business processes must we excel at?FinancialTo succeed financially, how should we appear to our shareholders?Learning and GrowthTo achieve

2、 our vision, how will we sustain our ability to change and improve?FinancialCustomersInternal Business ProcessesLearning and GrowthProcessesCycle TimeProcessesQualityEmployee SkillsROCECustomerLoyaltyOn-timeDeliveryReturn-on-Capital-EmployedFinancialCustomersInternal Business ProcessesLearning and G

3、rowthResponse timeQualityEmployee SatisfactionReturn on investmentRetentionMarket and account shareEconomic value-addedSatisfactionCostNew product introductionsInformation system availabilitySurviveSucceedProsperCash flowQuatertly sales growth and operating income by division.Increased market share

4、and ROECustomer PerspectiveGoals Measures Internal Business PerspectiveGoals Measures Innovation and Learning PerspectiveGoals MeasuresNew productsResponsive supplyPreferred supplierCustomer partnershipPercent of sales from new productsPercent of sales from proprietary productsOn-time delivery (defi

5、ned by customer)Share of key accounts; purchasesRanking by key accountsNumber of cooperative engineering efforts.Technology capabilityManufacturing excellenceDesign productivityNew product introductionTechnology leadershipManufacturing learningProduct focusTime to marketManufacturing geometry vs. co

6、mpetitionCycle time; Unit cost ; YieldSilicon efficiencyEngineering efficiencyActual introduction schedule vs. planTime to develop next generationProcess time to maturityPercent of products that equal 80% of salesNew product introduction vs. competition SupplierCustomerC/SC/SC/SC/SPeople,Machines,Pr

7、oceduresMaterials,informationMaterials,informationwith addedvalueLite-On Electronics, Inc.Fn 1Fn 2Fn 3Fn 4Have you focused on what really matters?Elapsed timeConformance to specificationInventoryResource utilization (costs)Performance to commitmentPerformance to budgetNumber or rework loopsTimePerfo

8、rmanceCompany ACompany BGood is enoughPDCAPDCALook for better waysProblems: confusion, rework, equipment failure, errors in design specification, miscommunication .快速的成長Right Direction(創新)跳躍式的成長新產業、經營模式創新、組織創新、流程創新、技術創新、設備創新.營業額與去年同期成長率淨利資產負債表EPS環境分析(PEST)產業分析競爭力分析目標達成率新產品開發時間新產品營業額比例每類產品的獲利率每類產品的顧客

9、保有率每類產品的不良率經營績效與競爭優勢經營績效與競爭優勢品質品質速度速度成本成本價值價值彈性彈性優勢企業企業潛在進入者潛在進入者供應商供應商替代品替代品利益關係者利益關係者消費者消費者競爭者競爭者因果關係例如加班時間很長員工請長假規格變更生產線停線開發延遲營業額下降詢單多下單少系統化思考昰探討原因與擬定對策昰探討原因與擬定對策 累積累積know-how而不是追究誰該負責而不是追究誰該負責Organizational AlignmentDesign and RedesignConsumer ResearchConsumersSuppliersThe Organization As a System知識知識: 經驗學習經驗學習態度態度: 反省覺悟反省覺悟智慧智慧: 防患未然防患未然功能功能成本成本品牌品牌客戶期望與需求客戶期望與需求創造需求創造需求顧客導向的組織流程指標會議(跟催改善)Scientific ApproachAll One TeamQualityJoiner Triang