研究项目介绍推动basa cost efficiently calculation

1、1AA/SWS2 | 13/08/2010 | Robert Bosch GmbH 2010. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.Automotive AftermarketBASA Cost Efficiency Calculation The cost efficiency calcu

2、lation for the BASA education is based on given workshop figures. The sources are:Viability study for training as aautomotive service advisor with certivicate , by Prof. Dr. Stefan Bratzel, FHDW Center of Automotive.Reference Book “Autohaus Service Management” Autohaus Verlag.“Workshop key figures”

3、by Autohaus Verlag. 2AA/SWS2 | 13/08/2010 | Robert Bosch GmbH 2010. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.Automotive AftermarketFoundation figures for the calculation

4、 BCS / Workshop with: 5 workstations- 4 Car lifts- 2 Ground workstations- 1 Vehicle reception area6 productive workshop staff - 5 mechanics- 1 productive workshop Forman (Master) and deputy of the BASA1 service advisor (receptionist or service advisor or BASA)Calculated are: 3 work orders / mechanic

5、 / day= 17 vehicle work orders / day (absence / Forman calculated)= 90 vehicle work orders / week (5.5 days / week)= 360 vehicle work orders / month= 4000 - 4300 vehicle work orders / yearPractical facts:70 % of customer vehicles are handled via Direct- or Dialogue-ReceptionCalculation: 17 vehicles

6、/ day X 70 % = 12 vehicles Result:12 customer vehicles will be handled by the service advisor / day3AA/SWS2 | 13/08/2010 | Robert Bosch GmbH 2010. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industri

7、al property rights.Automotive AftermarketRealistic vehicle / customer reception handling Technical ReceptionistVehicle / customer acceptance at the counter.Technically oriented adoption of customer requirements and organization of the order fulfilments. Building of active customer relationships.High

8、 performed customer consulting by using sales skilled accents for order optimization.Order design in dialogue with the customer and answering technical questions. Managing, control and optimis-ation of all relevant customer and vehicle processes accor-ding to structured courses.Coordination of all r

9、elevant service marketing activities. Service AdvisorDetailed vehicle inspection, ideal together with the customer.Order design in dialogue with the customer and answering technical questions. Organization of the order fulfilments, parts and workshop. Final vehicle inspection and vehicle handover.In

10、 early daysTodayWith BASA1 2 Receptionists1 Service Advisor1 Assistant / Receptionists1 Bosch Automotive Service Advisor1 Assistant / Receptionists4AA/SWS2 | 13/08/2010 | Robert Bosch GmbH 2010. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as w

11、ell as in the event of applications for industrial property rights.Automotive Aftermarket e Calculation Receptionist / Service Advisor / BASASample calculationReceptionistService AdvisorBASAWorking days p.a.220220220 Service jobs / day121212 Sold hour / work order (100% / +25% / +8,3%)1,522,17Labour

12、 rate / hour (net) in 757575 Labour e / work order in 112.5150162.75Annual labour e in 297,000396,000429,660Spare Part turnover / work order1.0 / 1.1 / 1.16 x Labour rev. / work order in 1,01,11,16112.5165.0188.8Annual S / P turnover in 297,000435,600498,406Total T / O (Spare Parts + Labour) in 594,000831,600928,066Bruto e from labour-turnover in Nominal PROFITS 70 %207,900277,200300,762Bruto e from S / P-turnover in Nominal PROFITS 30