管理英语4-国家开放大学电大学习网形考作业题目答案

管理英语4（科目代码：04020）一、单选题Isitpossibleforyoutoworkouttheplantonight? I'lldothat.Ithinkso.I'dloveto.正确答案：BIthinkthingshavebeenabitdifficultforusthelastcoupleofmonths.— .We'vebeenworkinghard,butstillgettingbehind.You'rerightI'mafraidIdon'tthinkso正确答案：AThisprojectistoobigformetofinishontime. PleasedomeafavorThatisadaydreamI'llgiveyouahand正确答案：CCouldyougiveusaspeechonmanagementfunctionssomedaythisweek? That'agoodideaNo,IalreadyhaveplansI'dloveto,butI'mbusythisweek正确答案：CWecouldletsomeofthestaffworkfromhome. ?That'sagoodidea.DoyouhaveanygoodideasWhatdoyouthinkofitIsthereanythingelse正确答案：BTheresponsibilitiesinhandbook thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.implyindicateinterrupt正确答案：BAT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere tobepromotedintomanagementjobs.morelikelymorelikemoreunlikely正确答案：A hisangertheemployeescalledhimMr.Thunder;buttheylovedhim.DuetoInspiteofBecause正确答案：ASupervisorsshould theiremployeesintwo-waycommunicationsothatunderstandingtakesplace.enableengageencourage正确答案：BEventhebestcontinuallyseekwaysto theirskills.sharpsharpenersharpen正确答案：C managersspendmostoftheirtimeinface-to-facecontactwithothers,buttheyspendmuchofitobtainingandsharinginformation.NotonlyDonotonlyNotonlydo正确答案：C CEOsspendplanning,themoreprofitabletheircompaniesare.ThemoretimeThemoreThelesstime正确答案：AThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom onthemanagerofyourlocalWendy'srestaurant.thesethosewhich正确答案：BItisthroughenthusiasmandquietintensity wetransformcreativityandvisionintothetechnologies.that/which正确答案：ATheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions employthebestpossibleworkers.howtoonwhattoonhowto正确答案：C—Howdidyourmeetinggoyesterday? actually,itwasreallyfrustrating.NotsogoodVerygoodNothingspecial正确答案：AWillyougoonapicnicwithustomorrow? Yes,butI'llhaveEnglishclassesSorry,IhaveanappointmentwithDrBrownI'mafraidIhavenoidea正确答案：C—Howcanyouexplainthelatestsituation?— Iknowitisallmyfault.SorryExcusemeI'mafraid正确答案：AIfyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?— butIthinkyoumightneedtochangeyourapproachsomewhat.IamnotsureIcanseethatIknowthat正确答案：B— identifytheproblemsthathavebeenoccurring?—Well,asyouknowtheproblemswehadwithGarycausedalotoffrictionamongtheteam.WhatwouldyouWillyouAreyouableto正确答案：CWhowas themeeting?chairingleadingcharging正确答案：AEverytimeItriedtosaysomething,hewould tosomethingelse.moveoffmoveonmoveover正确答案：BWhatyouneedtodoistokeepthingsshortandsweet,justthe .questionstopicshighlights正确答案：CIthinktheprimary factoristhere'sbeensomuchabsencelately.contributingcausingaffecting正确答案：AHe'sleftnow,butproductivityhasn't thatmuch.carriedoncaughtuppickedup正确答案：CEffectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms colleaguesandcustomerscangraspandactupon.whenthatwho正确答案：BIntoday'senvironment, peopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.wherewhenwhile正确答案：AWhenthemessagefinallyreachedtheCommandCenter;it "mutated"tcbecome—"Sendthreeandfour-pence,we'regoingtoadance."washadhave正确答案：BIfdemandisrisingbutthefirm fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.hasbeensufferingisgoingtosufferissuffering正确答案：CCreativity,especially whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.thatthose/正确答案：ACouldIborrowyouriPadforafewhours? Yes,youcan.Sure,hereyouare.Enjoyyourtime.Itdoesn'tmatter.正确答案：BIamsorryforwhatIhavesaidtoyou. Noproblem.I'msureaboutthat.Don'tthinkanymoreaboutit.正确答案：C— I'dliketohavethisfilmdeveloped.What'sit?MayIhelpyou?Whatdoyouwant?正确答案：BWillyouhelpmearrangeameetingwithMr.Brown,please? No,noway.No,Ican't.SorryIcan't.Ihavetofinishmyprojectrightnow.正确答案：CWhatareyourteammateslike? Theyareallwarmheartedandhelpful.Theyalllikesportsandgames.Theyareallgoodfriends.正确答案：AIbelievethatIhavealottocontribute ateamenvironment,andamcomfortableinbothleadershipandplayerroles.towithfor正确答案：AIliketothink .Iamalwaystheonefindingnewwaystoasituationorchallenge.insideoftheboxoftheboxoutsideofthebox正确答案：CIhavebeenveryluckytohavehad managersduringmycareersofar.terrificterribleterrifying正确答案：AHowdoyougetyourmembersto asateam?pullapartpulluppulltogether正确答案：CTeammembersare asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.treatedviewedknown正确答案：BTheteamcreatesanenvironment peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.thatwhichinwhich正确答案：CThemajorityoftheseteamchallenges anywhere.candeliveraredeliveredcanbedelivered正确答案：CRegularandconcretefeedbackisimportant whoisnotperforminguptoherpotential.whentodealwithaworkerwhendealingwithaworkerwhendealtwithaworker正确答案：BIfItakethetimetotalkwithmymanageratthebeginningofaproject,we offtoagreatstartonthesamepage.cangethavegotget正确答案：AInhighschool,Iamequallycomfortable asamemberofateamandindependently.toworkworkingwork正确答案：BWow!Thisisafantasticproject!I'veneverknownyou'resocreative. Don'tmentionit.Great,IdaretosayIamatalent.Thanksforyourcompliments.正确答案：C Youmightaswellwriteathanks-note.Howdoyouliketherewards?Whatdoyoudowiththerewards?Couldyousuggestsomewaysoftherewards?正确答案：CDoyoumindifIusevoucherstospendinarestaurant? Yes,please.Notatall.Goahead.No,thankyou.正确答案：BYou'dbetternotpushyourselftoohard.Youcanasktheteamandlisten. Youareright.No,wecan'tdothat.Ithinkitwillkillourtime.正确答案：A—CanIgetyouacoupleoftea? That'sveryniceofyouWithpleasureYoucan,please正确答案：ASelf-esteemneedsmightincludethe fromaworkplace.rewardsrewardedrewarded正确答案：ALearningnewthingshasalwaysbeenagreat forme.motivatormotivatemotivation正确答案：A thejob,employersdon'twanttohirepeoplewhoaredifficulttogetalongwith.DespiteofRegardlessRegardlessof正确答案：CAnappreciatedgiftandthegestureofprovidingitwill yourcoworker'sday.lookuplightupliftto正确答案：BTheleader atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.exceedsexcellentexcels正确答案：CFifty-fivepercentoftherespondentssaidthatpraiseandattentionfromtheirsupervisorwouldmakethemfeel thecompanycaredaboutthemandtheirwell-being.asifeveniflike正确答案：AIthinkabigpartofitis weknowhowtohavefunonthejob.thatwhichwhy正确答案：ACompaniesare interestedinyoursoftskills theyareinyourhardskills.so...that...as...as...not...until...正确答案：B clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.BeabletoBeingableBeingableto正确答案：CAlltheteammemberstriedtheirbest.Welostthegame, .howeverthereforesince正确答案：AHaven'tseenyouforages.Whatareyoubusydoingnow? YesJongtimenosee.Yeah,thanksforcoming.Iamworkingparttimeinabookstore.正确答案：COver-the-top?Youmean... Well,sometimesyourco-workersfeelthatyouaretooloud.No,Idon't.C.Thanksalot.正确答案：ADoyouknowwhereIcanrepairmymotorcar? It'scheaptorepairamotorcar.Aroundthestreetcorner.Youdrivetoofasttodamageit.正确答案：BIthinkIhavemadeagreatmistake. Idon'tthinkso.Youreallymadeanerror.Idon'tthinkso.It'sreallyterrible.Idon'tthinkso.It'snotyourfault.正确答案：CWhydidn'tyoucometomybirthdaypartyyesterday? Excuseme,myfriendsentmeaflower.Sorry,butmywifehadacaraccident.Fine,Inevergotobirthdayparties.正确答案：BTheworkmenwantto thenumberofworkinghoursandtoincreasepay.deletedecreasedepress正确答案：BGoodwork goodpay.deservesrequestsdeserts正确答案：AAchild'scharacterisgreatlyinfluencedbyhishome .caseenvironmentsituation正确答案：BAtarough ,wewilltakeanotherfourweekstofinishthisplan.estimatevalueaccount正确答案：APleaseaskthesolicitorwhathis wouldbetotakethecasetocourt.farefeesalary正确答案：正确答案：C正确答案：BWendysuggeststhatwe tomorrow.shallgoshouldgowillgo正确答案：BLindawalkedatthehead, byhercolleagues.followedfollowingtofollow正确答案：AMyleathershoescostme thelastpairsIbought.threetimesasthreetimeasthreetimesasmuchas正确答案：CWithouthisassistance,I theresearchlastmonth.wouldnothavecompletedcouldnotfinishshouldnotfinish正确答案：ATheyhavecometotheconclusion thiswinterwillbeevencolderthanbefore.thatforwhich正确答案：ADon'tworry,Mum.Thedoctorsaiditwasonlyacommoncold. !I'lltellDadthere'snothingserious.WhatareliefHowsurprisingI'msosorry正确答案：AWhichofthesehatsdoyouwant? .Eitherwilldo.Idon'tmindNoproblemGoahead正确答案：A—I'mgoingtoBeijingforafewdays. .IwishIcouldgowithyou.Itdoesn'tmatterForgetitIreallyenvyyouCanIhavethreedaysoffnextweek,Mr.Smith? .Icanmanagewithoutyou.I'mafraidnotOfcourseItdepends正确答案：BIfyoudon'tbelieveinyourself,nooneelsewill. .Confidenceisreallyimportant.That'snotthepointIdon'tthinksoIcouldn'tagreemore正确答案：C thedeepeningofChina'seconomicreforms,thereisgreatercooperationandinterdependencebetweentheprivateandthepublicsector.WithAswellasForthesakeof正确答案：ARedundancyhappenswhenemployeesneedto theirworkforce.Andasaresult,someonegetsdismissedfromwork.reformreproducereduce正确答案：CTobuildthereservoir（水库），thousandsofpeoplehavetobe .relocatedrepeatedreopened正确答案：ATheydependoneachothertosurvive.Inotherwords,theyare forerwoveninterdependentinternational正确答案：BSheisveryadaptiveandsoonadapted tothecampuslife.withtoas正确答案：BThereisno thefactthatheisthebeststudentintheclass.denydeniesdenyingAll glitters（闪闪发光）isnotgold.thatwhichwhat正确答案：AOnhearingthenewsof themajorexamagain,thegirlburstintotears.herhavingfailedshefailedherbeingfailed正确答案：AHeorderedthatnothing untilthepolicearrived.wastouchedshouldbetouchedhadbeentouched正确答案：BBytheendoftheyeaothesalesplanforthenextyear .willbemadewillhavebeenmadehavebeenmade正确答案：BTerriblysorrytointerrupt,butmayIuseyourdictionary?Yes, .ofcourseitdoesn'tmatternohurry正确答案：ASorryforbeinglate.Ishouldhavecalledyouearlier.— .I'vejustarrivedThat'snotroubleYouarewelcomeThat'sallright正确答案：CThetripoughtnottotakemorethananhour. .Itisatleasttwohours.IguesssoYoumustbejokingItdepends正确答案：BHaveyoualreadypaid?What'smyshareofthebill? .Itwasn'tverymuch.It'smyshareNoneofyourbusinessDon'tworryaboutitTheAutoShowintheCityStadiumhasbeencanceled.Oh,no! Whatapity!Itdoesn'tmatter!It'snotinterestingatall!正确答案：AAfterdaysofinvestigation,thepolicewere reality.lookingintoapproachingfinding正确答案：BWhatcanweexpect him?infromon正确答案：BAnagreementwasreachedonthe ofmutualrespectandmutualinterest.basicbasebasis正确答案：CAllthe guestsareseatedinthefrontrow.distinguishingextinguishingdistinguished正确答案：CTheireconomyisexport .orientedorientatingorientation正确答案： thereissmoke,thereisfire.IfWhenWhere正确答案：AThereason hewasabsentfromclassyesterdaywasthathewasillandhospitalized.forwhythat正确答案：C onthehilltop,youcouldenjoythesceneryofthecitybathedinthesun.StandingStandStood正确答案：A theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.GivenGivingGave正确答案：ACompared English,Chineseisgenerallybelievedtobemoredifficulttolearn.withfromagainst正确答案：A—It'saboutasuccessfulbusinessman'smanagementexperience,isn'tit? Mypleasure!That'sright!It'suptoyou!正确答案：B —ActuallyIpreferworkingonmyown.CouldIusethisdictionary?MayIopenthewindowtoletinsomefreshair?Doyoupreferteamworkorworkingindividually?正确答案：C—Scott,I'dliketohaveyouropinionsaboutmywrittenreport.— ButIhaveonesuggestion.That'sagoodidea.Youaretoomodest.Itlooksfinetome.正确答案：CI'dlikeawake-upcallat7:00a.m.,please!OK Youwillcertainlymakeit.I'llmakesureyougetone.justdowhatyoulike.正确答案：BYouhavetobelieveinyourself.Nooneelsewill,ifyoudon't. Confidenceisreallyimportant.It'snotmycupoftea.Idon'tthinkso.Icouldn'tagreemore.正确答案：CWe withachievement.doneareobsessedcatchup正确答案：BWeneed communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically.outstandingplaingeneral正确答案：Aplease yourhandifyouhaveanyquestionatall.raiserisearise正确答案：AHowdoweexpecttocompetewithacompanythathassuchahuge andhugeresources?recommendationreductionreputation正确答案：CWhenpeoplearesurroundedby communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryplicatedconstantcorporate正确答案：B wecan'tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.ThereforeButAlthough正确答案：CThekey successfulimplementationisclearlycommunicatingthestrategytothewholecompany.TOC\o"1-5"\h\ztoinof正确答案：AThisistheman lastnight.whomIsawhimwhomIsawwhatIsaw正确答案：BWhoshouldberesponsiblefortheaccident?Theboss,nottheworkers.Theyjustcarriedouttheorder .asaretoldastoldastheytold正确答案：BHewillwritetomeassoonashe home.willhavereturnedreturnswillreturn正确答案：B二、听力理解：听录音，选择最佳答案1.请听录音：unitltl.mp300:00/02:27操作提示：通过下拉选项框，选择答案。WhatkindofroleisMelindatakingonforherjob? 1 HRmanager.Projectmanager.Projectcoordinator.HowlongwillMelindabetrainedforhernewrole? 2 Onemonth.Halfamonth.Oneyear.HowoftenshouldMelindareporttotheboardontheprogressoftheproject? 3Onceamonth.Twiceamonth.Onceaweek.WhatkindofcontractcanMelindasignwithoutsidecontractors?4Permanentworkercontract.Standardtemporary-workercontract.Standardindustrycontract.WhichonedoesNOTbelongtoMelinda'sresponsibilities?5Formulatetheindustrystandardofpayment.Manageandcoordinateherprojectteam.Reporttheprojectprogresstotheboard.(1)TOC\o"1-5"\h\zABC正确答案：C⑵A.AB.B正确答案：B(3)ATOC\o"1-5"\h\zBC正确答案：A⑷ABC正确答案：B⑸ABC正确答案：A2.请听录音：unit4tl.mp300:00/02:23操作提示：正确选“T”，错误选“F”oHumanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.1BradfromhumanresourcessupportsScott'sidea.2CarlottaisthemanagerofHRD.3Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.4Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.5(1)A.TB.F正确答案：B⑵A.TB.F正确答案：A⑶TF正确答案：B⑷A.TB.F正确答案：B⑸A.TB.F正确答案：A3.请听录音：unit7tl.mp300:00/02:29操作提示：正确选“T”，错误选“F”oTwodifferentcorporateculturesarediscussedinthedialog.]Melinda'scompanyalsohasacreativeculture.2AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.3Inacreativecultureteamworkisnotencouraged.4Acreativecultureisbetterthanacollaborativeculture.5(1)A.TB.F正确答案：A⑵TF正确答案：B(3)A.TB.F正确答案：A⑷TOC\o"1-5"\h\zTF正确答案：B⑸TF正确答案：B三、阅读理解：根据文章内容，判断正误1.WhoKilledNokia?Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyranidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn'tseethedisruptiveiPhonecoming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany'smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple'sgame.Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany'stopmanagershadaterrifyingreputation.SomemembersofNokia'sboardandtopmanagementweredescribedas"extremelytemperamental"andtheyregularlyshoutedatpeople**atthetopoftheirlungsM.Itwasverydifficulttotellthemthingstheydidn'twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.Tbpmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers'goals.Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat"youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It'ssaleswork."Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia'stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T,错误选F。NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple._1_Nokia'smiddlemanagerswerefranktotellthetruth,butthetoponesdidn'tlistentothem.2Nokia'stopmanagersweretoomoodytohearanythinggoodbutharsh.3MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.4Nokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.5(1)TOC\o"1-5"\h\zTF正确答案：B⑵TF正确答案：B⑶A.TB.F正确答案：A⑷TF正确答案：B⑸A.TB.F正确答案：A2.HabitsofHighlyEffectiveCommunicatorsIt'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear;credibleandauthenticway?Hereare5essentialcommunicationoracticesofeffectiveleaders:Mindthesay-dogap.Trustisthebedrockofeffectiveleadership-yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically-seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T,错误选F。Communicationandleadershipdon'talwaysgohandinhand.1Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.2Usingtechnicaljargonmakesaleaderconvincing.3Communicatingsincerelyisalwaysthebest.45.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeopleresllythink.5(1)TOC\o"1-5"\h\zTF正确答案：B⑵TF正确答案：B(3)TF正确答案：B⑷A.TB.F正确答案：A⑸A.TB.F正确答案：A3.TipsforTeamBuildingWhenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.I'mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby"retreating**asagroupforacoupleofdayseachyeaoinsteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday.Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven'tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.Buildfunandsharedoccasionsintotheorganization'sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.,Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother;sharedetailsabouteachotherslives,andhavealaughtogether.•Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.Ifyoudothetypesofteamworkbuildinglistedabove,you'llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T,错误选F。Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.1Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.2"Retreat"inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.3Icebreakingmotivatesteammemberscompetewitheachother.4Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.5(1)A.TB.F正确答案：A⑵TOC\o"1-5"\h\zTF正确答案：B(3)TF正确答案：B(4)A.TB.F正确答案：B⑸TF正确答案：ATheRightWaytoMotivateEmployeesIt'simportantforaCEOtobepassionateandenthusiastic,butthere'salineofprofessionalismthatmustalwaysbemaintained.AccordingtoareportfromthetechnologywebsiteVentureBeat,PayPalCEODavidMarcuswroteacriticallettertohisemployeesblamingthemfornotusingPayPalproductsandencouragingthemtoleaveiftheydidn'thavethepassiontousetheproductstheyworkfor.Accordingtothewebsite,partoftheleakedletterreads:"It'sbeenbroughttomyattentionthatwhentestingpayingwithmobileatCafe17lastweek,someofyourefusedtoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.That'sunacceptabletome,andtherestofmyteam,everyoneatPayPalshoulduseourproductswhereavailable.That'stheonlywaywecanmakethembettecandbetter/"Inclosing,ifyouareoneofthefolkswhorefusedtoinstallthePayPalapporifyoucan'trememberyourPayPalpassword,doyourselfafavor,goandfindsomethingthatwillconnectwithyourheartandmindelsewhere.nWhilenotobviousatfirst,theletterrevealsaproblemofmoraleandcultureatPayPal.Asanexecutive,youcertainlywantyouremployeestouseandpromoteyourproducts.However,whenfacedwithasituationwherestaffisn'tembracingwhattheymake,youneedtoinvestigatetherootoftheproblem-notthreaten.Whenfacedwithinternalproblems,goodexecutivesstartbyasking"why".Theyreachouttotheirexecutiveteamfirstandthentotheentirestafftofindtherootofaproblemandhowtofixit.Sendingoutaone-sidednoteabouttheproblemisnotleading,it'sretreating.Leadershipstartsbylistening.Goodexecutivesneedtogetoutamongthestaffandaskquestionsandlistenwithoutjudgmentorreaction.ThefactthatcompanyemployeesarenotembracingandusingitsproductsisafailureofleadershipthatMarcusneedstoaddressbyselfreflection.Attheendoftheday,ifhisemployeeshavetobeforcedtousetheapp,howcanheexpectconsumerstowanttowillinglypaytouseit?Marcusshouldhavefocusedonthreequestions:Whyareyounotusingtheapp?Whatisitthatwecandotoensureyouuseourapp?Whatdoyouneedfromme?操作提示：正确选T,错误选F。ACEOonlyneedstobepassionateandenthusiastic.]ItisnotprofessionalthatPayPalCEOblameshisemployeesnottousePayPalorforgetPayPalpasswords.