酒店客房服务指南

10欢迎辞Welcome敬重的阁下：为阁下效劳。等各种功能于一体的精品四星标准配置的商务型酒店。够帮助您了解和使用本酒店的各项设施及效劳，使您在此生活舒适、开心并留下奇特的回忆。总经理DearHisExcellenystayin****Hotel,thehotelstaffwillmakeeveryeffort,enthusiasmforyourservice.*****Hotelisisasetofrooms,meetingrooms,restaurant,teahouse,parkingandotherfunctionsinoneoftheboutiquefour-starstandardbusinesshotel.“Hospitality,enjoytheRoyal“isourpurpose.Wehopethatthroughthehotelguidethatcanhelpyoutounderstandandusethehotelfacilitiesandservices,makeyourlifeinthiscomfortableandpleasantmemories.GeneralManager前厅效劳ServicetheAntechamber问询处及接待处 *****/离店手续，处理本酒店住客一切帐务。Reception****Deskinthelobbresponsibleforinquiries,booking,check-inandcheck-out,thehotelguestsallaccounts.退房时间12：006：00前退房则加收半日房租，6：00后退房则按全日计算12:00tonoon,suchasdelayed:00pmCheck-outtheextrahalfadaybeforetherent,after6:00pmCheck-outtimethewholedayatthecalculation行李处 *****如需搬运或存放行李，请与总台联系〔内线****〕LuggageDepartment*****Fortransportationorstorageofbaggage,pleasecontacttheGeneralDesk(ext****)客房设备效劳RoomsEquipmentandService空气调整Air-conditioning本酒店设有中心空调系统，各客房均设有调整器，显示温度，安装在墙壁上。冷暖风速分低、中、高三种速度，可任凭调整室内温度Thehotelhascentralair-conditioningsystem,allroomsareequippedwithregulatorstoshowtemperature,mountedonthewall.Well-beingofthewindspeedatlow,middle,threehigh-speed,freetoadjusttheroomtemperature电力Power220伏，50请与房务中心联系〔内线******〕Power220volts,50Hz.Ifyouareusingtheelectricalplugandsocketdonotmatch,pleasecontacttheHousingServiceCenter(Ext*****客房照明系统Roomlighting阁下房间配有节电把握器，请将房卡插入把握器。当阁下离开房间时，请取出房卡，电视机回自动关闭。在阁下的床头柜上面还配有一个电器开关把握板，你只要触摸电器的开关键，便能把握房间的电器开关。Yourroomisequippedwithpower-savingcontroller,pleaseinsertthecontrollercardroom.Whenyoulefttheroom,removethecardroom,TVbacktotheautomaticshutdown.Atyourbedsidecupboardabovethecontrolpanelalsohasanelectricalswitch,youneedtodoisopenthekeytotouchelectricalappliances,willbeabletocontroltheelectricalswitchroom.客房电视RoomTV阁下房间的电视可以收看全国的有线电视节目。YoucanwatchTVroomcableprogramsacrossthecountry.饮用开水Drinkingwater阁下房内已备有电热水壶Yourroomhasbeenequippedwithelectrickettle效劳中心ServiceCenter设在六楼，24小时为您供给客房效劳Inthesixthfloor,a24-hourroomservicetoprovideyouwith叫醒效劳Wake-upcalls请拨“88888”与总机联系Pleasedial“88888“andtheswitchboardContact请勿打搅DoNotDisturb当阁下不愿被人打搅时，可将床头柜上把握板“请勿打搅”的标志灯开启，并通知总机不需转接到客房Whenyoudonotwanttobedisturbed,theycanbecabinetbedsidecontrolpanel,“donotdisturb“signlightsturnedon,andinformtheswitchboardtotheroomwithoutswitchingphoneConferenceservices****本酒店设有会议室，位于**楼。如需要在酒店举办会议，请与总台联系Thehotelhasaconferenceroom,locatedinthe**floor.Pleasecontactthetotaldeskifyouneedtoholdameetinginthehotel.客房房卡Hotelroomcard阁下在外出时请将客房房卡保存好，如觉察房卡丧失，请到总台办理手续，交付赔偿金，更换房卡Whentheygooutinyourhotelroomcardtopreserveyourgood,ifcardislostroom,gotoTaiwan,thetotalprocessing,deliveryofcompensation,thereplacementoftheHousingCard失物招领Lostandfound失物招领请联系总台。21天。逾期仍无人招领的物品，酒店将依据有关规定进展妥当处理。Pleasecontactthelostandfoundthetotaldesk.Thehotelwillretaintheguestlostitemsfor2months,perishablegoods,andonlyreservedfor1days.Ifstillnoonefounditems,thehotelwillbeproperlyhandledinaccordancewiththerelevantprovisions.访客Visitors如没有住客相陪，外来访客须经被访者同意后，在楼层效劳台办理好来访登记手续前方能进房200前离开。Ifnoguestaccompanying,foreigvnisitorstobesubjecttotheconsentoftherespondentsinthefloorforgoodserviceafterthevisitinordertoregisterintotheroom,allvisitorsneedtoleavebefor23:00宠物pets依据政府规定，宠物不得进入酒店。Accordingtogovernmentregulations,petsarenotallowedtoenterthehotel.紧急及火警预示Indicateanemergencyandfire本酒店装有先进的自动烟感消防设备，阁下门后贴有消防疏散图，阁下入房时最好先生疏一下自己的房间位置及安全路线，以备万一，发生火警时快速撤离Thehotelequippedwithadvancedfire-fightingequipmentofautomaticSmoke,youhavethedoorfireevacuationplanposted,intotheroomwhenyoufirstfamiliarizeyourselfwiththebestroomoftheirlocationandthesecurityline,incase,therapidevacuationoftheeventofafire早餐Breakfast阁下入住本酒店十一楼咖啡厅为您供给早餐，早餐时间：07：00-09：00Youstayintheeleventhfloorofthehotelcoffeeshoptoprovideyouwithbreakfast,breakfasttime:07:00-09:00休闲消遣Recreation****”OntheeleventhfloorintheroomcanprovideyouwiththeleisurefacilitiesaChessRooTeahouse“***8”指南PhoneGuide总机：****总台：******收银：****8效劳中心：*****房间到房间直接拨***Switchboard:88888Totalstations:5555566666Cashier:5555566666ServiceCenter:44444RoomtoRoomdirectdial****GuestInformation1、住宿必需登记，登记时请主动出示证明人身份证的护照、回乡证、居民身份证2、请勿使用自带加热器，炊具及熨烫工具3、请勿携带以下物品入店：A、猫、狗等小动物B、刺激性、怪气味物品C、大量私人物品D、易燃、易爆及挥发性物品E、其它对住店客人安全有影响的物品4、严禁嫖娼、卖淫、吸毒、贩毒、走私、聚众赌博、流氓斗殴等犯罪活动5〔附赔偿价目表〕67、请勿在酒店公共厅堂分发、张贴广告8、请勿将私人用品放在酒店公共厅堂9询处了解，对于非存放物品的丧失，酒店恕不负责10、离开房间时请将房门锁好11、客人酒店消费后签帐单时，请向收款人员出示房间钥匙和住宿卡1223：00之后请勿招待来访者13、如客人付款期超过规定日期或实际消费金额超出押金，酒店可要求客人付款14、如要换住客时间或更换房间，请通知前台效劳员15、请勿在房间里或家具上任凭涂抹或安装其它设备16、请勿任凭移动客房内家具，假设需要请与楼层效劳台联系17、对严峻反酒店规定，经劝阻不听者，酒店有权取消其住房资格18、入店信息已与当地公安部门联网taketheinitiativetoproduceapassporttoproveidentitycards,HomeVisitidentitycards2,Donotuseself-heaters,cookingandironingtools3,入店nottobringthefollowingitems:A,cats,dogsandothersmallanimalsB,irritating,strangesmellgoodsC,alargenumberofpersonalitemsD,flammable,explosiveandvolatileitemsE,otherguestsonthesafetyimplicationsoftheitems4,nosex,prostitution,drugabuse,drugassaultandothercriminalactivitiesrogue5,astheguestsasaresultofnegligence,thehotellostormissingitemsshouldberequestedcompensation(withcompensationpricelist)6,withoutahoteltoallow,inadditiontohotelfacilities,food,lodging,anddrinkcannotbetransferredoutsideforotherpurposes7,apublichallinthehoteldonotdistribute,displayads8,notonprivatesupplieshotelpublichalls9,thehotelprovidedfreeofchargevaluablesinsuranceservices,thespecificcircumstancesinthegeneralunderstandingofhelpdeskinformationdesk,forthelossofstorage,hotelswillnotberesponsiblefor10,pleaseleavetheroomwhenthedoorlock11,hotelgueststosignthebillaftertheconsumerwhenreceivablestafftoproducearoomkey