MSXI-Company-Presentation-汽车咨询公司课件

MSXICompanyPresentation

MSXI公司介绍

Shanghai,March2011MSXICompanyPresentation

MSXI12/19/2022Corporate

Presentation2Worldwide

AutomotiveExpertiseMSXIisaleadingproviderofautomotivebusinesssolutionstoover350clientsglobally.Customersinclude:OEMs,dealers,suppliersandaftermarketserviceprovidersMSXIdeliversAutomotiveBestPracticesandBusinessProcessOutsourcingexpertisecombiningTechnologyPeopleProcessMSXIhasaglobalfootprintwithmorethan3,500automotiveexpertsin21countriesMSXIgeneratesrevenuesinexcessof$300mperannum.Ingeographicalterms,thebusinessisevenlysplitbetweentheAmericasandEurope,withagrowingpresenceinAsiaPacific.12/16/2022CorporatePresentati12/19/2022Corporate

Presentation3全球汽车专家MSXI是汽车工业领域全球领先的外包服务解决方案提供商，我们为全球多达350家客户提供服务。客户包括：

汽车/卡车制造商（OEMs）、经销商、供应商和配套服务供应商MSXI向客户提供最佳的实践和外包解决方案，并结合如下方面的服务技术改进与支持人才培训流程优化MSXI在全球21个国家拥有超过3500名汽车行业专家MSXI的年收入超过3亿美金，目前主要来源于美洲和欧洲，但我们在澳洲和远东地区的业务正在快速成长12/16/2022CorporatePresentati12/19/2022CorporatePresentation4Worldwide

AutomotiveExpertise12/16/2022CorporatePresentati12/19/2022CorporatePresentation5全球汽车专家世界总部：沃轮，密歇根南美总部：圣保罗，巴西欧洲总部：克隆，德国亚太中心：上海，中国12/16/2022CorporatePresentati12/19/2022Unternehmenspräsentation6Revper

SolutionandService12/16/2022Unternehmenspräsenta12/19/2022Unternehmenspräsentation7解决方案及服务收入MSX零售网络方案MSX经销商方案MSX技术支持方案MSX保修管理方案12/16/2022Unternehmenspräsenta12/19/2022CorporatePresentation8Customer

Portfolio12/16/2022CorporatePresentati12/19/20229CorporatePresentationSolutionPortfolioRetailNetworkSolutions零售网络组合解决方案12/16/20229CorporatePresentatDeliveringtopperformingRetailNetworksDealerExpectationsRetailexcellenceMeetcustomerexpectationsWiththerightsolutions..Therightprocesses...Therightsupport..Therightpeople..ConsistentlyandwithsustainedgrowthCustomerExpectationsSales AfterSalesTherightcar ThecarTherightplace FixedrightfirsttimeTherighttime OntimeTherightprice Everytime FortherightpriceManufacturersExpectationsSupportFunctionsSupportdealernetworkstoMeetallCustomerexpectationsRightfirsttimeOntimeEverytimeWiththehighestROI12/19/202210DeliveringtopperformingReta实现卓越绩效

零售网络12/19/202211客户期望销售 服务正确的车 车正确的地点 一次修复正确的时间 准时合适的价格 每次

合适的价格厂家期望支持职能支持经销商实现客户期望一次修复准时每次高收益经销商期望卓越的销售服务满足客户期望合适的方案..正确的流程...正确的支持..合适的人..稳定持续的增长实现卓越绩效

零售网络12/16/202211客户期望厂家期RetailNetwork

SolutionsMarch10,2010CompanyPresentation12ImprovingtheAutomotiveRetailExperienceDealership

SolutionsTechnicalSolutionsWarrantySolutions

Objective:ImproveDealershipBusinessperformaceProvideTechnicalExpertiseReduceWarrantyCostsTechnicalPlatformMSXIServicePrograms:Sales&Service,PartsExcellenceCustomerSatisfaction/LoyaltyLifeCycleManagementSustainingProfitsNon-technicalTrainingTechnicalHotlineTechnicalFieldForce

ConcernDefinitionPre-ApprovalTechnicalTrainingTechnicalDevelopmentWarrantyAnalysisWarrantyAssessmentWarrantyTrainingWarrantyProcessImprovementWarrantyAuditsRetailNetwork

SolutionsMarch零售网络解决方案March10,2010CompanyPresentation13提升服务质量与客户满意度经销商解决方案技术解决方案索赔解决方案

目标:

提升经销商绩效

提供技术专长减低索赔成本技术平台MSXI服务内容

卓越的销售、服务和零配件

客户满意度/忠诚度提升

销售管理

如何维持盈利水平

人员培训（非技术环节）

技术咨询热线

现场技术人员支持

故障确认

预先审批

技术培训

技术改进

保修分析

保修评估

维修人员培训

流程改进

保修审核零售网络解决方案March10,2010CompanySettheBaseNew

Vehicles

SalesUsed

VehiclesSalesFleetVehicles

SalesAcc.

SalesService

UpgradeBodyshop

UpgradeParts

UpgradePerformancebasedstandardsset–implement–measure–monitor–reportGrowCustomerLifecycleManagement(CLM)SustainServiceSustainProfitability(SSP)SalesRevenueOptimization(New&UsedCars/Accessories)12/19/2022CorporatePresentation14MSXIDealershipSolutionsModularApproachSettheBaseNew

Vehicles

Sales设定基础新车销售二手车销售车辆批售精品附件销售服务升级钣喷升级配件升级绩效基础标准设定–实施

–测量

–监控

–报告增长客户生命周期管理(CLM)保持服务持续盈利(SSP)销售收入优化(新车及二手车/精品附件)12/19/2022CorporatePresentation15MSXI经销商解决方案

模块方式设定基础新车二手车车辆精品附服务升级钣喷配件绩效基础标准增长MSXIProposal-Confidential16MSXISalesProcessexperience8stepsalesprocessimprovementprocessDeliveredthrougha6stepin-dealershipimplementationprocess(at600dealersworldwide)Webbasedleadmanagementsystem(abilitytolookatindividualdealerandtotalnetworkleadmanagementperformance)WebbaseddealerKPIandfieldstafftrackingtoolforsustainmentpurposesWebbasedcustomersatisfactionmanagementtoolPlus15%leadtotestdriveconversionfromcustomerwebcontacts(Basedon600,000leads)Plus10%highertestdrivetocontractconversion+300%ROIMarch21,2011MSXIProposal-Confidential16MSXIProposal-Confidential17MSXI销售流程经验8步销售流程提升流程通过6阶段入店实施流程来完成（全球600家经销商）基于WEB的客源管理系统（能够看到单独经销商和整个销售网络的客源管理表现）以保持为目的的基于WEB的经销商关键绩效指标及现场顾问的跟踪工具基于WEB的客户满意度管理工具增加15%的互联网来源意向客户试乘试驾转换率(基于600,000意向客户)增加超过10%的试乘试驾至成交合同转换率+300%的投资回报March21,2011MSXIProposal-Confidential1712/19/202218CorporatePresentationStrategicApproach战略方针12/16/202218CorporatePresenta1.Assessment&

Analysis2.RootCause

Identification&Recommendation3.Implementation

ofRecommendations4.Monitoring,Reporting&Coaching5.Training&StaffDevelopmentMarketResearchMysteryShoppingBenchmarkingAuditsAnalyticalToolsSystematicApproachMSXIPortfolio

SolutionsPartner

SolutionsMSXITools:DashboardsOnsitecoaching&ConsultingRemotecoaching&ConsultingDealer

AcademyCertificationMSXIKnowledgeBase12/19/2022CorporatePresentation19MSXIDealershipSolutionsBusinessApproachCustomerSatisfaction1.Assessment&

Analysis21.评估

&分析2.根源确认&建议3.建议实施4.监控、报告及指导5.培训及员工发展市场调研神秘访客设置基准审计分析工具系统性方案MSXI组合解决方案合伙解决方案MSXI工具:仪表板现场指导&咨询远程指导&咨询经销商学院认证MSXI知识库12/19/2022CorporatePresentation20MSXI经销商解决方案

业务方针客户满意度1.评估&分析2.根源确认&建议3.建议实施4.

RetailNetworkSolutions

TechnicalPlatform

12/19/202221CorporatePresentationAllMSXISolutionsarebundledwithouruniqueTechnicalPlatformswhichare:100%AutomotiveWebbasedScalableCustomizableTransparentThetoolssupportMSXIandthecustomertofollowthestatusandthesuccessoftheprogramandensureasustainableROI.

RetailNetworkSolutions

Tech

零售网络解决方案

技术平台12/19/202222CorporatePresentation所有MSXI的解决方案都是基于我们独一无二的技术平台：100%汽车行业经验基于网页的服务可扩张化可定制化透明化这些工具和功能使客户和我们都能很清楚、很方便的了解到整个项目的进度，从而保证了项目能有一个好的结果和回报。

零售网络解决方案

技术平台12/16/202222Corp12/19/2022CorporatePresentation23WhyCompaniesPartnerwithMSXIPureAutomotiveExpertiseGlobalSolutions,withLocalDeliveryandSupportMulti-facetedExperiencesoftheindustryMetric-basedROIthroughstrongprojectmanagementProvenSolutionsFrameworkSatisfiedClientswithRecurringRelationshipsInnovative–Reliable–Flexible12/16/2022CorporatePresentati12/19/2022CorporatePresentation24为什么与MSXI建立合作纯粹专注的汽车行业专家全球化的解决方案，配合地方性落地服务和支持全方位，多角度的汽车行业经验强大的项目管理机制，保证项目投资回报率经过实践检验的解决方案高客户满意度，长期合作关系Innovative–Reliable–Flexible12/16/2022CorporatePresentatiMSXICompanyPresentation

MSXI公司介绍

Shanghai,March2011MSXICompanyPresentation

MSXI12/19/2022Corporate

Presentation26Worldwide

AutomotiveExpertiseMSXIisaleadingproviderofautomotivebusinesssolutionstoover350clientsglobally.Customersinclude:OEMs,dealers,suppliersandaftermarketserviceprovidersMSXIdeliversAutomotiveBestPracticesandBusinessProcessOutsourcingexpertisecombiningTechnologyPeopleProcessMSXIhasaglobalfootprintwithmorethan3,500automotiveexpertsin21countriesMSXIgeneratesrevenuesinexcessof$300mperannum.Ingeographicalterms,thebusinessisevenlysplitbetweentheAmericasandEurope,withagrowingpresenceinAsiaPacific.12/16/2022CorporatePresentati12/19/2022Corporate

Presentation27全球汽车专家MSXI是汽车工业领域全球领先的外包服务解决方案提供商，我们为全球多达350家客户提供服务。客户包括：

汽车/卡车制造商（OEMs）、经销商、供应商和配套服务供应商MSXI向客户提供最佳的实践和外包解决方案，并结合如下方面的服务技术改进与支持人才培训流程优化MSXI在全球21个国家拥有超过3500名汽车行业专家MSXI的年收入超过3亿美金，目前主要来源于美洲和欧洲，但我们在澳洲和远东地区的业务正在快速成长12/16/2022CorporatePresentati12/19/2022CorporatePresentation28Worldwide

AutomotiveExpertise12/16/2022CorporatePresentati12/19/2022CorporatePresentation29全球汽车专家世界总部：沃轮，密歇根南美总部：圣保罗，巴西欧洲总部：克隆，德国亚太中心：上海，中国12/16/2022CorporatePresentati12/19/2022Unternehmenspräsentation30Revper

SolutionandService12/16/2022Unternehmenspräsenta12/19/2022Unternehmenspräsentation31解决方案及服务收入MSX零售网络方案MSX经销商方案MSX技术支持方案MSX保修管理方案12/16/2022Unternehmenspräsenta12/19/2022CorporatePresentation32Customer

Portfolio12/16/2022CorporatePresentati12/19/202233CorporatePresentationSolutionPortfolioRetailNetworkSolutions零售网络组合解决方案12/16/20229CorporatePresentatDeliveringtopperformingRetailNetworksDealerExpectationsRetailexcellenceMeetcustomerexpectationsWiththerightsolutions..Therightprocesses...Therightsupport..Therightpeople..ConsistentlyandwithsustainedgrowthCustomerExpectationsSales AfterSalesTherightcar ThecarTherightplace FixedrightfirsttimeTherighttime OntimeTherightprice Everytime FortherightpriceManufacturersExpectationsSupportFunctionsSupportdealernetworkstoMeetallCustomerexpectationsRightfirsttimeOntimeEverytimeWiththehighestROI12/19/202234DeliveringtopperformingReta实现卓越绩效

零售网络12/19/202235客户期望销售 服务正确的车 车正确的地点 一次修复正确的时间 准时合适的价格 每次

合适的价格厂家期望支持职能支持经销商实现客户期望一次修复准时每次高收益经销商期望卓越的销售服务满足客户期望合适的方案..正确的流程...正确的支持..合适的人..稳定持续的增长实现卓越绩效

零售网络12/16/202211客户期望厂家期RetailNetwork

SolutionsMarch10,2010CompanyPresentation36ImprovingtheAutomotiveRetailExperienceDealership

SolutionsTechnicalSolutionsWarrantySolutions

Objective:ImproveDealershipBusinessperformaceProvideTechnicalExpertiseReduceWarrantyCostsTechnicalPlatformMSXIServicePrograms:Sales&Service,PartsExcellenceCustomerSatisfaction/LoyaltyLifeCycleManagementSustainingProfitsNon-technicalTrainingTechnicalHotlineTechnicalFieldForce

ConcernDefinitionPre-ApprovalTechnicalTrainingTechnicalDevelopmentWarrantyAnalysisWarrantyAssessmentWarrantyTrainingWarrantyProcessImprovementWarrantyAuditsRetailNetwork

SolutionsMarch零售网络解决方案March10,2010CompanyPresentation37提升服务质量与客户满意度经销商解决方案技术解决方案索赔解决方案

目标:

提升经销商绩效

提供技术专长减低索赔成本技术平台MSXI服务内容

卓越的销售、服务和零配件

客户满意度/忠诚度提升

销售管理

如何维持盈利水平

人员培训（非技术环节）

技术咨询热线

现场技术人员支持

故障确认

预先审批

技术培训

技术改进

保修分析

保修评估

维修人员培训

流程改进

保修审核零售网络解决方案March10,2010CompanySettheBaseNew

Vehicles

SalesUsed

VehiclesSalesFleetVehicles

SalesAcc.

SalesService

UpgradeBodyshop

UpgradeParts

UpgradePerformancebasedstandardsset–implement–measure–monitor–reportGrowCustomerLifecycleManagement(CLM)SustainServiceSustainProfitability(SSP)SalesRevenueOptimization(New&UsedCars/Accessories)12/19/2022CorporatePresentation38MSXIDealershipSolutionsModularApproachSettheBaseNew

Vehicles

Sales设定基础新车销售二手车销售车辆批售精品附件销售服务升级钣喷升级配件升级绩效基础标准设定–实施

–测量

–监控

–报告增长客户生命周期管理(CLM)保持服务持续盈利(SSP)销售收入优化(新车及二手车/精品附件)12/19/2022CorporatePresentation39MSXI经销商解决方案

模块方式设定基础新车二手车车辆精品附服务升级钣喷配件绩效基础标准增长MSXIProposal-Confidential40MSXISalesProcessexperience8stepsalesprocessimprovementprocessDeliveredthrougha6stepin-dealershipimplementationprocess(at600dealersworldwide)Webbasedleadmanagementsystem(abilitytolookatindividualdealerandtotalnetworkleadmanagementperformance)WebbaseddealerKPIandfieldstafftrackingtoolforsustainmentpurposesWebbasedcustomersatisfactionmanagementtoolPlus15%leadtotestdriveconversionfromcustomerwebcontacts(Basedon600,000leads)Plus10%highertestdrivetocontractconversion+300%ROIMarch21,2011MSXIProposal-Confidential16MSXIProposal-Confidential41MSXI销售流程经验8步销售流程提升流程通过6阶段入店实施流程来完成（全球600家经销商）基于WEB的客源管理系统（能够看到单独经销商和整个销售网络的客源管理表现）以保持为目的的基于WEB的经销商关键绩效指标及现场顾问的跟踪工具基于WEB的客户满意度管理工具增加15%的互联网来源意向客户试乘试驾转换率(基于600,000意向客户)增加超过10%的试乘试驾至成交合同转换率+300%的投资回报March21,2011MSXIProposal-Confidential1712/19/202242CorporatePresentationStrategicApproach战略方针12/16/202218CorporatePresenta1.Assessment&

Analysis2.RootCause

Identification&Recommendation3.Implementation

ofRecommendations4.Monitoring,Reporting&Coaching5.Training&StaffDevelopmentMarketResearchMysteryShoppingBenchmarkingAuditsAnalyticalToolsSystematicApproachMSXIPortfolio

SolutionsPartner

SolutionsMSXITools:DashboardsOnsitecoaching&ConsultingRemotecoaching&ConsultingDealer

AcademyCertificationMSXIKnowledgeBase12/19/2022CorporatePresentation43MSXIDealershipSolutionsBusinessApproachCustomerSatisfa