酒店英文道歉信

ƪһ£ºÓ¢ÎĵÀǸÐÅ

ms.mitsukoiwasaki

3-16-6-804,higashisuna

koto-ku

tokyo,136-0074

dearms.iwasaki,

uponyourarrival,ouragentfailedtolocateyourreservation.wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.thereservationforyouandms.hinakomutoweremadeearlynovember,andneverbeendeleted.weunderstandthatyoumayrequestedthekingsizeroombutactuallywecouldnotsatisfyyour

maytheyearoftherabbitbringyoujoyandprosperity.

yourssincerely,

alfredzhuang

frontofficemanager

november03,1999

mr.shennanping

flat20f,block1

robinsonheights

8robinsonroad

hongkong

dearmr.shen

wearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonjun.13-15,1999asincorrectamountwaschargedontoyourvisacardaccount,itshouldbermb6787insteadofrmb3887.42.

wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaffsmistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect.

mr.shen,attachediscopyofyourhotelbillandamendedvisacardvoucherwithcorrectamountindicatedforyourreferenceandperusal.ifyouhaveanyqueries,pleasedonothesitatetocontactus.

yoursincerely

alfredzhuang

frontofficemanager

dearmr.shu

iwouldliketothankyouforchoosingthechinaworldhotelforyourrecentlystay.

onbehalfofmanagementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourgoldencirclebenefitsofthekingsizebed,goldencircleappropriatefloorandnewspaper.duringyourstaywithuson01-08thnov.

myapologizeonceagainandthankyoufortakingtimetobringthismattertoourattention.

shouldyouhaveanyinquiries,pleasefeelfreetocontactme.

kindandbestregards.

alfredzhuang

frontofficemanager.

dearmr.li

ithasbeenbroughttomyattentionthatuponcheckinginatchinaworldhotelonjun2,1999yourexperiencewasoneofdifficulty.

iwouldliketoexpressmysincereapologiesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasiassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive.

unfortunatelytherewasanerrorinyourreservationregardingyourarrivaldate.iamunabletoidentifywheretheoversightoriginatedthroughmyinvestigationhoweveriregretthatyouwereinconvenienced.

sincerely,

alfredzhuang

frontofficemanager

dearsirormadam:

withrenewedapologies.

yourssincerely

alfredzhuang

frontofficemanager

mr.ulrichniemann.

director

people-peopleexchangeco.

dearsirormadam:friday22ndseptember

manythanksforyourfaxdated7thseptemberaddresstogeneralmanagerconcerningtheproblemsyouexperiencedduringyourlastvisitfrom29th-30thaugust.mr.ford,ourgeneralmanagerisawayonleaveatpresentandthereforeihavetakenthelibertyofreplyingtoyouonhisbehalf.

mr.niemann,pleaseacceptoursincereapologiesfortheproblemsyouhaveexperienced-ourpolicy,whichyouwereunfortunatelywronglyinformedasanewnpolicy,standsthatthosegoldencirclememberswhoareeligibleforupgradesmaybookthroughanychannel,subjectofcoursetoroomavailability.ihavesubsequentlytakenappropriatestepstoensurethatnoneofourothereligiblegoldencircleguestsaresimilarlyinconveniencedinfuture.

itisonlythroughfeedbacksuchasyourownthatwecanjudgeourselveshonestlyandenhancetheoverallexperienceforyou,ourvaluedguestandthereforeithankyoufortakingthetimetoputpentoppaper.

regards

alfredzhuang

frontofficemanagerƪ¶þ£ºÓ¢ÎÄÖÂǸÐÅ_·¶ÎÄ

µÀǸÐÅletterofapology

ÎÒÃÇÔÚ¹¤×÷»òÉú»îÖУ¬ÓÐʱÄÑÃâ»á·¸Ò»Ð©´íÎó£¬Ð´·âÖÂǸОÍÏԵúÜÓбØÒª¡£µÀǸÐÅͨ³£°üÀ¨ÒÔÏÂÄÚÈÝ£º±íʾǸÒ⣻µÀǸµÄÔ­ÓÉ£»³öÏÖ²î´íµÄÔ­Òò£»Ìá³öÃÖ²¹´ëÊ©£»ÇëÇóÔ­Á¡£Ð´µÀǸÐŵÄÓïÑÔÒª³ÏÖ¿£¬½âÊ͵ÄÀíÓÉÒªÕæʵ£¬²»ÒªÏÔ³öË¿ºÁµÄÐéÇé¼ÙÒâ¡£ºÃµÄµÀǸÐŲ»½ö»áÈ¡µÃ¶Ô·½µÄÁ½⣬»¹»áÔö½ø±Ë´ËµÄ¸ÐÇé¡£

д×÷Èý²½×ߣº

±íʾǸÒâ->˵Ã÷¾ßÌåÔ­Òò¡¢Ìá³ö²¹¾È°ì·¨->ÔÙ´ÎÖÂǸ¡¢Ï£ÍûµÃµ½Àí½â

tips:

ÔÚд×÷¹ý³ÌÖУ¬¾¡¿ÉÄÜÌṩ±È½ÏºÏÀíµÄÀíÓÉ¡£Èç¹ûÎ¥·´Éú»î³£Ê¶½«µ¼Ö¿۷֡£

ÔÚ½âÊÍÍêÔ­Òòºó£¬¾¡Á¿Ìṩһ¸öºÏÊʵIJ¹¾È°ì·¨£¬Ê¹ÐÐÎĸü¼ÓÍêÂú¡£

¶©ÔÄÊղء¶¿¼ÑÐÓ¢Óïд×÷·¶ÎÄ100ƪ¡·ÏµÁÐÎÄÕÂ

£¨1£©directions:

youshouldwriteabout100wordsonanswersheet2.

donotsignyourownnameattheendoftheletter.useliminginstead.

donotwritetheaddress.

·¶ÎÄ£º

dearanne,

pleaseallowmetosaysorryagain.

regards,

liming

ÒëÎÄ£º

Ç×°®µÄ°²£º

¸ÐлÄãÑûÇëÎÒÓÚÃ÷ÈÕÍíÉÏÓëÄãºÍÄãµÄ¼ÒÈ˹²½øÎç²Í¡£¿ÉÊÇ£¬Îҷdz£Òź¶µØ¸æËßÄãÎÒÎÞ·¨¸°Ô¼£¬ÒòΪÎÒ½«Ã¦ÓÚ×¼±¸ºóÌìµÄÒ»ÃÅÖØÒª¿¼ÊÔ¡£´í¹ýÁËÕâôһ¸ö»¶ÀֵľۻáÎÒÉî¸ÐÒź¶£¬ÎÒÏ£ÍûÄãÃÇÄܶȹýÒ»¸öÓä¿ìµÄʱ¹â¡£¶ÔÁË£¬ÔÚÎÒ¿¼ÊÔºóÎÒÃÇ¿ÉÒÔ¼ûÒ»Ãæô£¿Èç¹û¿ÉÒԵĻ°ÇëËæʱ¸øÎÒ´òµç»°£¬Îҷdz£ÆÚ´ýÄܺÍÄãÓä¿ìµØÁÄÌì¡£

ÇëÔÊÐíÎÒÔÙÒ»´ÎÖÂǸ¡£

ÄúÕæ³ÏµÄ£¬

ÀîÃ÷

ÉÁ¹â´Ê»ã¼°´Ê×飺

occupy:v.Õ¼Óã¬Õ¼

get-together:n.¾Û»á£¬Áª»¶»á

hesitate:v.ÓÌÔ¥£¬³ì³ù

dropsb.aline:¸øijÈË´òÒ»¸öµç»°

preferable:adj.¸üºÃµÄ£¬¸ü¿ÉÈ¡µÄ

longforsth:¿ÊÍû

ÍòÄܾäÐÍ£º

thankyouforyourinvitationtodinneratyourhometomorrowevening.unfortunately,itismuchtomyregretthaticannot...

ifeelterriblysorryformissingthechanceof...

isitpossibleforyouandmetohaveaprivatemeetingafterwards?

ifso,pleasedonthesitatetodropmeacallaboutyourpreferabledate.

pleaseallowmetosaysorryagain.

£¨2£©directions:

youfailedtofinishanimportanttaskassignedbyyourprofessorbecauseofasevereillness.writealettertoyourprofessortpexpressyourapology,explainyourreason,andsuggestasolutiontomakeuptheloss.

youshouldwriteabout100wordsonanswersheet2.

donotsignyourownnameattheendoftheletter.useliminginstead.

donotwritetheaddress.

·¶ÎÄ£º

dearprof.patent,

iwouldbeverymuchobligedifyoucouldgrantmeanotherweekforthetask,asmyhealthisturningbetter.

hopeyoucanunderstandmysituationandacceptmyapology.

yoursfaithfully,liming

ÒëÎÄ£º

×ð¾´µÄpatent½ÌÊÚ£º

Îҷdz£Òź¶µØ¸æÖªÄúÎÒûÓÐÍê³ÉÄúÉÏÖܲ¼ÖõĶÁÊ鱨¸æ£¬ÒòΪ¼¸ÌìÇ°ÎÒͻȻÉú²¡ÁË¡£¹ýÈ¥µÄ¼¸ÌìÖÐÎÒÒ»Ö±³ÖÐø¸ßÉÕ£¬×¡ÔÚÒ½Ôº£¬Òò´ËÎÞ·¨½øÐÐÈκÎѧÊõ»î¶¯¡£ËæÐÅÊÇÒ½ÉúµÄÕï¶ÏÊé¡£Èç¹ûÄúÄÜÔÙ¸øÒ»ÖÜʱ¼äÀ´Íê³ÉËüÎÒ½«¸Ð¼¤²»¾¡£¬ÒòΪÏÖÔÚÎÒµÄÉíÌåÕýÔÚºÃת¡£Ï£ÍûÄúÄÜÀí½âÎҵĴ¦¾³²¢½ÓÊÜÎҵĵÀǸ¡£

ÄúÕæ³ÏµÄ£¬

ÀîÃ÷

ÉÁ¹â´Ê»ã¼°´Ê×飺

assign:v.·ÖÅ䣬ָÅÉ

falluponsb:½µÁÙµ½Ä³ÈËÉíÉÏ

continuous:adj.³ÖÐøµÄ

preventsbfromsth/doingsth:ʹijÈ˲»ÄÜ×öijÊÂ

hereby:adv.Òò´Ë£¬¾Ý´Ë

submit:v.Ìá½»£¬µÝ½»

obliged:adj.¸Ð¼¤µÄ

grant:v.ͬÒ⣬׼Óè

ÍòÄܾäÐÍ£º

iwouldbeverymuchobligedifyoucouldgrantmeanotherweekforthetask.

hopeyoucanunderstandmysituationandacceptmyapology.

apologizeletter__businessenglish_bylqy

dearsirormadam,

i¡¯mwritingthislettertoapologizetoyou.i¡¯msosorrythatwemadeamistakeabouttheshipmentofvacuumcleaners.

thosevacuumcleanerswesenttoyouweremeanttobesenttoeuropeancountries,butastheoldworkerwasretired,thenewonewasn¡¯tsoexperienced.besides,themodelnumberandthepriceofgoodsinmarchandjulyaresosimilarthattheworkermistakenthem.

idoapologizeforanyinconveniencethismaycauseyouandiwilltrymybesttoavoidthesameaccidenthappeningagain.

µÀǸÐÅÊÇÈËÃǾ­³£Ê¹ÓõÄÒ»ÖÖÊéÐÅÎÄÌ壬ÓÃÒÔ±í´ï×Ô¼ºµÄǸÒ⣬²é×ֵ䷶ÎÄ´óÈ«ÌØÒâΪ´ó¼ÒÕûÀíÁ˹ØÓÚµÀǸÐÅ·¶ÎĵÄÏà¹Ø²ÄÁÏ£¬Ï£Íû¶ÔÄúµÄ¹¤×÷ºÍÉú»îÓаïÖú¡£

letterofapology

¢¡.samplestudy

samplei

dearsusan,

pleaseletmeknowifyouwillbeavailableonsaturdaymorning.

bestwishes

chencheng

sampleii

dearmary,

i¡¯mverysorryfornothavingrepliedtoyourjuly6thlettersooner.whenyourletterarrived,iwasinbeijing.asmysecretarycouldn¡¯tforwardittome,ithasbeenlyingonmydeskuntiligotback.

lookforwardtocatchingupandonceagainapologizeforthedelay.

sincerely,

tom

Ó¢ÓïµÀǸÐÅ·¶Îļ°³£Óþäʽ

µÀǸÐÅÊÇÖ¸Òò¹ýʧ»òÊèºö×ö´íÁËÊ£¬¸ø±ðÈË´øÀ´ÁËÂé·³»òËðʧ£¬·¢¾õºóÒªÁ¢¼´Ð´ÐŸø¶Ô·½ÅâÀñµÀǸʱдµÄÐżþ¡£µÀǸÊÇÒ»ÖÖÀñò£¬µÀǸÐÅҪдµÃ̹ÂÊ£¬³Ï¿Ò¡£

µÀǸÐÅͨ³£°üÀ¨Èý²¿·ÖÄÚÈÝ£º1¡¢±íʾǸÒ⣬µÀǸµÄÔ­ÓÉ£»2¡¢³öÏÖ²î´íµÄÔ­Òò£¬Ìá³öÃÖ²¹´ëÊ©£»3¡¢ÇëÇóÔ­Á¡£ÓïÑÔÒª³ÏÖ¿£¬½âÊ͵ÄÀíÓÉÒªÕæʵ¡£ºÃµÄµÀǸÐŲ»½ö»áÈ¡µÃ¶Ô·½µÄÁ½⣬»¹»áÔö½ø±Ë´ËµÄ¸ÐÇ顣д×÷Èý²½Çú£º

±íʾǸÒâ¡ú˵Ã÷¾ßÌåÔ­Òò¡¢Ìá³ö²¹¾È°ì·¨¡úÔÙ´ÎÖÂǸ£¬Ï£ÍûµÃµ½Àí½â¡£

×¢Ò⣺

ÀíÓÉÒª¾¡Á¿ºÏÀí£¬Î¥·´Éú»î³£Ê¶½«µ¼Ö¿۷֣»¾¡Á¿Ìṩһ¸öºÏÊʵIJ¹¾È°ì·¨£¬Ê¹ÐÐÎĸü¼Ó˳³©¡£·¶ÎĽâÎö£º

directions:youwereunabletoattendmr.smithsexaminationoninternationalbusinessenglishwritingbecauseyougotsickthatmorning.writealettertoexpressthereasonsfornotbeingabletoattenditandapologize.

writetheletterwithnolessthan100words.donotsignyourownnameatendoftheletter.usewanghuainstead.donotwritetheaddress.

dearmr.smith,

iamindeedverysorrythatimissedtheexaminationoninternationalbusinessenglishwritingyougavelastfriday.ifeelawfulaboutitandwantyoutoknowwhathappenedthatday.

isuddenlyfellsickearlythatmorningandmyparentshadtosendmetothehospital.pleasefindenclosedacopyofthemedicalbill.

sincerelyyours,

wanghua

¡ô³£Óþäʽ£º

1¡¢iamwritingtoapologizefor¡­/iamwritingtosaysorryfor

ÎÒдÕâ·âÐÅÊÇÒò¡­¡­ÏòÄãÖÂǸ¡£

2¡¢iwouldliketogiveyoumyapologyfor¡­

¶ÔÓÚ¡­¡­ÎÒÏòÄãµÀǸ¡£

3¡¢pleaseacceptmysincereapologyfor¡­

¹ØÓÚ¡­¡­Çë½ÓÊÜÎÒÕæ³ÏµÄµÀǸ¡£

4¡¢iam