酒店服务英语智慧树知到答案章节测试2023年石家庄信息工程职业学院

绪论单元测试我国酒店业的快速发展有目共睹，据有关预测，未来三年内，我国将成为世界第一旅游大国。

A:错

B:对

答案:B第一章测试Roomreservations.Goodmorning,whatkindofroomwouldyoulike?

A:shop

B:passport

C:Adoubleroom.

D:cola

答案:CMr.

King,howmanypiecesofluggagedoyouhave?

A:Thiswayplease.

B:Goodbye.

C:Thankyou.

D:Sixpieces.

答案:DHowmuchwilladoubleroombeforonenight?

A:Threepieces.

B:Thankyou.

C:Incash.

D:RMB120yuanpernight.

答案:DMayIaskwhattheentrancefeeis?

答案:DDoyouknowiftheguestscangetdrinksintheroom?

A:cola

B:no

C:coffee

D:Yes,youcan.

答案:DCouldyoushowmethewaytothebusinesscenter?

答案:BWhataspectswilltheguestcomplainabout?

A:ricketychair

B:tatteredcurtain

C:overcookedpeanuts

D:chippercup

答案:ABCDWhatinformationshouldyouaskwhenaguestwantstoleaveamessage?

A:thecard

B:callback

C:theroomnumber

D:thephonenumber

答案:CDAccordingtothehotelpolicy,wearenotallowedtousecreditcard.

A:True

B:False

答案:BYoucanbooktwoair-ticketsfromtheoperatorwiththeswitchboard.

A:False

B:True

答案:A第二章测试Theroommaidcandoturn-downserviceforDNDrooms.

A:True

B:False

答案:BAllusedamentitiesshouldbereplacedwhendoingturn-downservice.

A:True

B:False

答案:BMostcommonturn-downserviceactivitiesare

.

A:turningonlights

B:wash

C:closingdraperies

D:playingsoftmusic

答案:ACDThehotelprovideturn-downservicefor

A:DNDroom

B:suiteroomguests

C:VIPguests

D:singleroom

答案:BCYouneedtohaveadditionalmoneyforatipnomatterwhetherthereisadeliveryservicecharge.

A:True

B:False

答案:BIfpayingincash,havethemoneyreadytohandtothestewardwhenheknocksonthedoor.

A:True

B:False

答案:AWhenyouhavefinishedyourmeal,justcalltheconferenceservicecentertohaveyourtraypickedup.

A:True

B:False

答案:ANowadays,switchboardsonlyenablegueststodiallocalcallsthroughthehoteloperator.

A:False

B:True

答案:AThecallersinhotelscandialthereceptionostsorhousekeepersdirectly.

A:True

B:False

答案:AAhotel

workerisresponsibleformanydifferentareasofahotelandiscalledupontofixproblemsastheyarise(likealeakingpipe).

A:plumber

B:maintenance

C:room

D:electrician

答案:B第三章测试SharkFinangSwallowNesthaveextraordinarynutitionalvalue.

A:True

B:False

答案:ATheforkisthemaintableutensilinChina.

A:True

B:False

答案:BForeigenersarenotexpectedtousechopsticksproficiently.

A:True

B:False

答案:ATheChinesepeoplearebeginningtojoininmoreaffluentandknowledgeable

diningstyle.

A:main

B:easy

C:western

D:fast

答案:CTablemannerssuchaswhat

or

touseareessentialinwesterndining.

A:chopsticks

B:knife

C:napkin

D:folk

答案:BDChinesehavegivenupthedeeprichnessinculturethatChinesefoodrepresents.

A:False

B:True

答案:AAsculturalcommunicationexpands,knowledgeofwesternfoodwillimprove.

A:False

B:True

答案:BChinesecookingisoneofthegreatestandoriginalcuisinesintheworld.

A:True

B:False

答案:AWaitersshouldannouncetheyear,

,andvineyardofthegrapesorigintotheguest.

A:bottle

B:time

C:glasses

D:vintage

答案:DUndernocircumstancesisthewinetastingprotionalwaysofferedtothepersonwhoorderedthewineinthefirstplace.

A:True

B:False

答案:B第四章测试____and____staffofinternationalstandardensureyouthebestservice

A:Cool

B:Professional

C:Elegant

D:Warm

答案:ACTheinternationalconventioncenterisequippedwithe-voteand()system.

A:theatre

B:video

C:e-record

D:computer

答案:C—-Goodmorning,Shangri-laHotel,conventionservicecenter.LinHongspeaking.HowmayIhelpyou?—–ThisisJeremyCarterfromC&ACompany.I’dliketoreservea()inyouhotel.

A:seminar

B:conventionhall

C:seat

D:cocktailparty

答案:BDoyouhaveanyspecialdemandsaboutthetabledecorations?Weneedsome()ontheheadtableandthereceptiondesk.

A:coffee

B:water

C:pen

D:freshflowers

答案:DWejustfinishedaworkshopinyourhotel,andIwanttoreturnthe(

)equipment.

A:rental

B:VIP

C:heavy

D:fresh

答案:ATheserviceprocedureisbegunwiththeregistrationofguest.

A:False

B:True

答案:BAtthethirdfloorofShijiazhuanghotel,istheeasthall.

A:False

B:True

答案:AAsyouusingthesecondfloortolaunchexhibition,youcanusethefirstfloortoholdaseminarorbanquet.

A:True

B:False

答案:AIplanto

theexhibitionnextyear.

A:have

B:takepartin

C:inform

D:visit

答案:BWeplantoprovidesomefreeandforthevisitors

A:coffee&water

B:snacksandmineralwater

C:paper&pen

D:knife&fork

答案:B第五章测试Snackbarsinthegymcanprovidefoodanddrinksforguests.

A:False

B:True

答案:BCoachinthegymcaninstructguesthowtoice-skating.

A:False

B:True

答案:ABothsaunaandbeautysaloonopenat8a.m.

A:False

B:True

答案:AEyecontactis

whenservingguests.

A:something

B:necessary

C:unnecessary

D:nothing

答案:BAgoodbartendershouldnotbeknowledgeableinhisfield.

A:False

B:True

答案:AIt’sthedutyofbartendertokeepthebar()

A:clean

B:warm

C:dirty

D:happy

答案:AItistheconventionalsaunasthatwarmsobjectsinste