商务英语视听说视听说原文

本文格式为Word版，下载可任意编辑——商务英语视听说视听说原文ourworkaccordingly.I‘mresponsibleforcreatingandmanagingtheRachievingsalestargets;recruitingandtrainingsalesstaff;supervisingandmotivatingteamperformance;expandingthecustomerbaseandensuringhighlevelsofcustomersatisfaction.

Stanley:Hi,I‘mStanley.AsthemanageroftheProductionDepartment,I‘mresponsibleforselecting,developingandmanagingahighlycompetentandmotivatedstaffofemployees;ensuringthatproductioniscost-effectiveandtheproductsareproducedontimeandofgoodquality.Moreover,Ihavetoworkoutthehumanandmaterialresourcesneeded.I‘malsoresponsibleforidentifyingthetrainingneedsofourstaffandcultivatingcultureofcontinuousimprovementinallaspectsofmanufacturing.

Video1Introducingtitlesandresponsibilities

President=P;Robin=R

P:Goodafternoon,everyone!ThisisRobinCopperfield,thenewvicepresidentofourcompany.Hewillbeinchargeoftheaccountingwork.Let‘sgivehimawarmwelcome!R:Thankyou!

P:Mr.Copperfieldisanexpertinthefieldofaccounting.So,itisapleasureforustohavehimhere.Now,Mr.Copperfield,I‘dliketointroducethevicepresidentsandmanagerstoyou.R:It‘sOK,thankyou!

P:ThisisMayBates,VicePresidentinchargeoftheAdministrationDepartmentandtheNeighborhoodServiceDepartment.R:Nicetomeetyou,Ms.Bates.

Ms.Bates:Nicetomeetyou,Mr.Copperfield.

P:AndthisisDennisHayes,VicePresidentinchargeoftheMarketingDepartmentandtheSalesDepartment.

DennisHayes:Howdoyoudo,Mr.Copperfield?Gladtomeetyou.R:Gladtomeetyou,Mr.Hayes.

P:Andthisis…oh,whereisAndrewJefferson?

R:Mr.Jefferson?I‘vemethimbefore.Iheardheisoneofthesecretsofthiscompany‘ssuccess.Everyonewasravingaboutwhatagreatjobhe‘sdonein…

P:Uh…speakofthedevil…Mr.Jeffersonhasjustarrived.Mr.Jefferson:Hi,Mr.Copperfield,goodtoseeyouagain.R:Goodtoseeyou,Mr.Jefferson.

Mr.Jefferson:Sorry,I‘mlate.Iwastalkingtoaclient.

R:Oh,that‘sok.Howmanydepartmentsareyouinchargeof,Mr.Jefferson?Mr.Jefferson:Four:ResearchJerome=J;Frank=F;Colin=C;Janet=Ja

R:What‘syourjobnow,Jerome?DoyoustillworkforthatwhollyfundedAmericancompany?

J:No,Ileftitthreeyearsago.Ihavemyownbusinessnow.

F:Gee,that‘sgreat!Howdoyoufeelasaself-employedentrepreneur?

J:Ifeelgood.IcanmakealotmoremoneythanbeforeandIhavealotofindependenceindoingthings.But,sometimesIgettired.Asyouknow,it‘snotveryeasytorunabusinessonyourown.Whataboutyou,Frank?Whatareyoudoingnow?

F:I‘veworkedforseveralcompanies.Aftergraduation,Iwenttoaprivatecompany.Thenayearlater,IchangedtoaSino-Japanesejoint-ventureenterpriseandworkedasasalesassistant.Twoyearslater,Imovedontoacomputercompanyandworkedinexportsales.Andnow,I‘manadvertisingexecutive.

C:Oh,youarearealjob-hopper.Whyhaveyouchangedjobssooften?

F:I‘malwaysinterestedinnewchallenges.Iknowchangingjobsfrequentlycanbeawasteofacompany‘shumanresources,butI‘mgainingalotofexperience!Howisyourjob,Colin?

C:I‘vebeenworkingforthePMCTextilePlantsinceIgraduated.Twoyearsago,IwaspromotedtoLineSupervisor.F:Doyoulikeyourjob?

C:ThesalaryandbenefitsareOK,butIdon‘tliketheworkenvironment.Youknow,theworkshopsareverynoisysometimes.Also,Idon‘toftengetanopportunitytogoanywhere.Ihatestayinginthesameplaceallthetime.Youoftentravelonbusiness,right,Robin?

R:Yes.Asabuyer,Imusttraveltopurchasestock.I‘vebeentoalotofplaces.C:MaybeIshouldthinkaboutbecomingabuyer…

R:Mm…,everythinghastwosides.Igetfedupwithtraveling.Nowadays,Iwanttospendmoretimewithmyfamily.Ja:Hi,guys,mayIjoinyou?Everybody:Sure.Haveaseat.

Ja:Youenjoygettingtogether,don‘tyou?Whatareyoutalkingabout?R:Jobs.Whatkindofjobdoyouhave,Janet?

Ja:I‘mthePublicRelationsManagerinaholdingcompany.

C:Doyouenjoyit?

Ja:Yes.WhatIlikeaboutitisthatIcanmeetalotofnewandinterestingpeople.

R:Howaboutyourworkinghours?

Ja:That‘sthetrouble.Iusuallyhavetoworkovertime,becauseIoftenhavedinnerpartiesintheevening.Idon‘tgetenoughtimewithmyfamilyandbaby.

Unit3

Task1

O:Goodmorning.LuckPromotions.MayIhelpyou?

M:Hello,thisisMikeTwistfromSmoothCommunication.CouldIspeaktoSteveTurner,please?

O:Justamoment,please.

S:Hi,Mike.It‘snicetohearfromyou.How‘stheEnglishweather?M:It‘sprettygoodforthistimeofyear.What‘sitlikeinNewYork?S:Notgood,I‘mafraid.

M:that‘sapity！I‘mplanningtocomebynextweek.

S:Really?Well,you‘llcomebyandseeuswhileyou‘rehere,Ihope.

M:that‘swhatI‘mphoningabout.I‘vegotameetingwithacustomerinBostononThursdaynextweek.Iwashopingwecouldarrangetomeetupeitherbeforeorafterthat.

S:Great.Thatwouldgivemeachancetoshowyoutheconventioncenter.M:That‘swhatIwasthinking.

S:YousaidyouhavetobeinBostononThursday?That‘sthe7th?

M:that‘sright.IcouldstopoverinNYontheay–thatwouldbeWednesday.Wouldthatbepossible?

S:Ah,I‘mafraidIwon‘tbeintheofficeonWednesday.

M:Er,well,theotherpossibilitywouldbetoarrangeitafterIleaveBoston.S:WhendoyouplantoleaveBoston?

M:EitherThursdayafternoonorFridaymorning,butIwouldliketocatchaflightbacktoLondononFridayevening.

S:Ok.Well,itwouldbebestforusifyoucouldflyinonFridaymorning.Iwillpickyouupattheairport,andthenIcouldshowyoutheconventioncenter.Ifthere‘stime,youcouldcomebacktotheofficeandwe‘llrunthroughanyofthedetailsthatstillhaven‘tbeenfinalized.

M:Thatsoundsgood.JustaslongasIcangetbacktotheairportformyeveningflight.

S:Noproblem.Look,whydon‘tyoufaxmeyourinformationonceyou‘veconfirmedyourflight?Thenwe‘llgetbacktoyouwithanitineraryfortheday–that‘sFridaythe8th,right?

M:That‘sright.Good.Well,I‘lldothatandIlookforwardtoseeingyounextweek.

Task2

Roy:LouisePaulson‘soffice.ThisisRoyspeaking.Paul:ThisisPaulJacksoncalling.IsLouisein?Roy:I‘msorry.She‘soutatthemoment.Paul:Whenwillshebeback?

Roy:I‘mafraidshewon‘tbebacksoon.CanItakeamessage?

Paul:Yes,couldyouaskhertocallmeat979-326-8965.IneedtotalktoherabouttheorderweplacedlastFriday.I‘mafraidwehavetomakesomechangestotheorder.Tellherit‘surgent.Roy:Couldyourepeatthenumberplease?

Paul:Yes,it‘s979-326-8965andthisisPaulJackson.Roy:Couldyouspellit?

Paul:P-A-U-L,Paul,J-A-C-K-S-O-N,Jackson.PaulJackson.

Roy:Thankyou,Mr.Jackson.I‘llmakesureLouisegetsthisassoonaspossible.

Paul:Thanks,bye.Roy:Bye.

Video1

R:Hello,InternationalSales.

Mr.:Hello,thisisMr.Schulzhere,callingfromEngland.R:yes,Mr.Schulz,whodoyouwanttospeakto?Mr.:I‘dliketospeaktoMR.Matthews.

R:Fine.Holdtheline,please.I‘mconnectingyounow.(connected)

Miss:Hello.Mr.Matthews‘office.Who‘scallingplease?

Mr.:thisisMr.SchulzcallingfromEngland.CanIhaveawordwithMr.Matthews?

Miss:I‘mafraidMr.Matthewsisn‘tavailable.He‘sgonetoHongKongonbusinessforafewdays.

Mr.Schulz:whendoyouexpecthimback?

Miss.:he‘llbebackonFridayafternoon.Isiturgent?Mr.:Yes.

Miss.:CanItakeamessageforhim?

Mr.:Yes,please.Willyoutellhimthatwe‘vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?

Miss.:Sure.It‘sverykindofyoutosayso.Canweexpectanorderfromyou?Mr.:That‘swhyI‘mmakingthecall.PleasetellMr.Matthewswe‘requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.

Miss.:Ok,Mr.Schulz.Anythingelse?

Mr.Onemorething.PleaseinformMr.MatthewsthatIwon‘tbeabletogettoyourcompanythatearlythisSaturdaybecauseoftherailstrike.It‘llprobablybeafternoonbeforeIarrive.

Miss.:Noproblem,I‘llgivehimthemessage.Mr.:Thanks.

Miss.:You‘rewelcome.Goodbye.

Video2:

Firstattempt:

R:Goodafternoon,thisisDNN.HowcanIhelpyou?M:goodafternoon.I‘dliketospeaktoMr.Miller,please.R:Mr.Miller?Holdon,please.I‘llconnectyou.(connected)

L:Mr.Millerspeaking.Who‘scallingplease?

M:thisisMs.MandelfromBCM.IsthisHenryMiller?

L:what?HenryMiller?No,thisisLeoMiller,intheSalesDepartment.HenryMillerisintheCustomerRelationsOffice.I‘mafraidyou‘vedialedthewrongextension.

M:Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller‘sextension,please?

L:Sorry,Ihaven‘tgotadirectoryonhandnow.Wouldyoumindcallingtheswitchboardagain?I‘msorrynottobeofmorehelp.

M:Oh,OK.Itdoesn‘tmatter.I‘llcallbacktothereceptionist.Thankyou,anyway.

Secondattempt

R:Goodafternoon.HowcanIhelpyou?

M:Goodafternoon.ThisisMs.Mandelagain.I‘mafraidyougavemethewrongextensionjustnow.IwanttospeaktoHenryMiller,notLeoMiller.

R:Oh,therearetwoMr.Millersinourcompany.I‘mverysorry,Ididn‘tnoticethat.I‘llputyouthroughrightnow.pleasewaitaminute.M:Ok.I‘mholding.

(Phonerings.Nobodyanswersthephone.Ms.Mandelhangsupthephone.)

Thirdattempt

R:Goodafternoon.HowcanIhelpyou?

M:It‘smeagain—Ms.Mandel.I‘mstillhavingtroublegettingthroughtoHenryMiller.Nooneisansweringhisline.IreallyneedtotalktoMr.Millerassoonaspossible.Weplacedanorderwithyoulastweek,butwehavesofarheardnothingaboutit.It‘sarushorder,andweneediturgently.Canyouhelp?

R:Ofcourse.I‘llgoandfindhimandaskhimtoringyouimmediately.Theremaybeaproblemwithhisline.M:OK,thankyousomuch.

Fourthattempt

(Mr.Millerisinhisoffice.Thephonelineisconnected.)

M:Hello,Mr.Miller,thisisMs.Mandel.Thankyouforringingback.Youare

J:Oh,thankyou.Theyarebeautiful.You‘reverykind.L:Howwasyourflight,Ms.Jones?

J:Verynice.Theserviceonboardwassuperb.AndImanagedafewhours‘sleep,soIfeelfinenow.L:I‘mgladtohearthat.Oh,letmehelpyouwithyourluggage.J:Thankyou.

L:IsthisyourfirstvisittoChina?

J:No,it‘smyfirsttoGuangzhou.Ihopeitwon‘tbemylast.L:Ihopeyouwillhaveapleasantstayhere.J:Oh,I‘msureIwill.

L:Ourcarisoutintheparkinglot.Shallwedrivetoyourhotelnow?J:Yes,thankyou.Let‘sgo.W:Thisway,please.

W:Hereweare,Ms.Jones.ThisistheWhiteSwanHotel.

We‘vereservedaroomforyouonthe6thfloorwithabalconyoverlookingthepark.

J:Thankyouverymuch.It‘sveryconsiderateofyou.W:Will,that‘stheleastwecoulddo.L:Thisisyourroom,Ms.Jones.IsitOK?

J:Oh,yes,it‘slovely,verycozyandwell-decorated.It‘sverythoughtfulofyoutohavearrangeditforme.L:Notatall.

W:Youmustbeverytiredafteryourlongtrip.Isthereanythingelsewecandoforyou?J:No,thanks.Notatthemoment.

L:Thenwewillbeleavingnowsothatyoucansettlein.

Afterallwewillhaveenoughtimeforbusinessduringthenextthreedays.J:Thankyou.

L:You‘rewelcome.We‘llcontactyoutomorrowmorning.L&W:Seeyouthen.J:Seeyou!

Unit6

Task1

I‘dliketowelcomeallofyouheretoday.First,I‘mgoingtotellyouaboutourcompany,BusinessConsultantServices,andthepositionswearehiringfor.Afterthat,we‘llhavesometimeforquestions.OK?

BusinessConsultantServicesprovidesbusinesssoftwareandconsultingservices.Westartedoutin1997.ourheadofficeisinSeattle,U.S.,butwehaveofficesallovertheworld,andwehaveapproximately4,000employees.Wehave1,800clientsworldwide.Manyofourclientsarelargecorporations,butwealsoworkwithsmallandmedium-sizedbusinesses.Ourannualincomein2023wasabout90milliondollars.

We‘regrowingprettyfastrightnow,andalotofourgrowthisinsoutheastAsia.WecametoThailandin2000,andwenowmanageabout29accountshere.We‘reopeninganotherofficeinthesouthofThailandthismonth.InadditiontoThailand,wehaveaverybusyofficeinChina.We‘reworkingforanoilcompanyinSingapore,andwe‘restartingalargeprojectforabankinMalaysia.

So,thisiswhywearelookingfornewemployeesandwhyIamhere.Infact,thisiswhywe‘reallhere.Wehaveopeningsfor…

Task2

Ladiesandgentlemen,goodmorning.Iamveryhonoredtohavetheopportunitytoaddresssuchadistinguishedaudience.MynameisMonicaLiandIaminchargeofthePRdepartmentoforacleChina.WhatI‘dliketodotodayisprovideyouwithsomegeneralinformationaboutOracleCorporationanditslatestdevelopmentinChina.Hopefully,thisintroductioncanhelpyougainabetterunderstandingofourcompany.

Mypresentationwillbedividedintotwoparts:OracleandOracleChina.Thepresentationwilllastaboutfiveminutes.Ifyouhaveanyquestions,pleasefeelfreetoaskmeattheendofmypresentation.

IwillstartwithOracle,outparentcompany.OracleCorporation,theworld‘slargestenterprisesoftwarecompany,wasfoundedin1977byLarryEllison,BobMinerandEdOates.HeadquarteredinRedwoodShores,California,Oracleemploysover42,000individualsaroundtheglobeandhasanannualrevenueof11billiondollars.

In1989,OracleformallyenteredChina‘smarketandbecamethefirstglobalsoftwaregianttoopenofficesinChina.InJuly1991,afternearlytwoyears‘hardwork,Oracleestablishedawholly-ownedcompanyinBeijing–BeijingOracleSoftwareSystemsCo.,Ltd.–tobetterexploitandservetherapidlygrowingmarkethere.OnAugust8th,2000,OracleChinaformallyopeneditsnewofficeintheChinaWorldTradeCenterinBeijing.

ThisprestigiousopeningshowedthedevelopmentofOracle‘slong-terminvolvementandcommitmentintheChinesemarket.Atpresent,OracleChinahassetupbranchesinBeijing,Shanghai,GuangzhouandChengdu,providingOracle‘s9iE-businessplatformandOracleE-BusinessSuite,aswellasrelatedconsulting,educationandsupportservicesfortheChinesemarket.Byspeedingupthelocalizationofproducts,applications,channelsandservices,OraclehasrealizedacontinuingandhealthydevelopmentofitsbusinessinChina.

ThisisallIwanttosayaboutOracleandOracleChinaandIhopethisbriefintroductionhashelpedshedsomelightonourcompany.So,arethereanyquestionsyou‘dliketoaskbeforewemoveon?

Video1

Hello,andwelcometoStandardElectronics.I‘mGeoffBolton,theFactoryManagerinchargeoftheplantyou‘llbeseeingtoday.Iknowyouhavecomealongwaytoday,soweaimtomakeyourtourbothinterestingandworthwhile.Beforewestartthetour,I‘dliketogiveyouabriefpresentationaboutthecompany.Itwilllastabout15minutesandIwillbeusingflipchart.Sincethere‘squitealottocover,I‘dbegratefulifyou‘dholdanyquestionsuntiltheendofmytalk.

Asyoucansee,I‘vedividedupmypresentationinto3mainparts.Firstofall,we‘llrunbrieflythroughthehistoryofthecompany.Secondly,I‘lltellyousomethingaboutourmainmarkets–thisisimportantinunderstandingtheproductionprocess.Andfinally,I‘llcometothepeople–ourmostimportantasset.

OK!Let‘sstartwiththehistory.StandardElectronicsstartedoutasaprivatelimitedcompanywhenitwasfirstestablishedin1985…

Video2

I‘msorry,I‘mabitlate.

Um…I‘mnotexactlysurehowtostartthis…

Um…IsupposeIshouldstartbytellingyousomethingabouttheBrewery…It‘soldofcourse,verycold,and…itwasfoundedin17…1778,yes,Ithinkthat‘sright.

Soit`saveryoldbreweryand…um…weusetraditionalproductionmethodsandourproductsarevery,veryold…verytraditional.

Um…oh,wealsodoEuropeantypebeerand,well,salehaveincreasealotoverthelastyear.

Ofcourse,wewereafamilyfirm.Well,infact,westillareafamilyfirm.AsyouknowthepresentownerisRalphBarrald.

Um…wecontinuetorunasafamilyfirmandthisisimportanttothecorporateimage.

Well,infact,thisiswhywe‘reheretodaytodiscussthecorporateimageanddecideifwe…well，ifitneedstochange.

Wealsohavehorses…youmayhaveseenthemdeliverythebeertothelocalpubs,yes?

Yes,yes…um,productionhasactuallydroppedalittleoverthelastfewyears,althoughprofitshaveactuallygoneupandthat`ssomethingweneedtodiscuss…

Imean,canwecontinueasasmall，independentbrewery?Anyway,that‘saboutit,so…um…that‘sthemainquestiontoday.SoIdon`tknowwhetherthathelpsatall，butit`sallIcanthinkofreally,so,I,I‘ll

leave…I‘llleave…

Ithinkthat‘sthat,SoI‘llleaveitthere,OK?Right.

CaseAnalysis

Goodafternoonandthankyouforcomingheretoday.Asyouknow,we‘vebeenworkingonourGreatIdeasDirectory–theGreatID–foralmostayear,andnow,it‘sfinallyreadytolaunchitonline,iftheinvestmentplangoesahead.We‘dliketotalktoyouabouttheideaswe‘vecomeupwithandthepartwehopeyouwillplayIsupportingus.

Therearealotofpeopleoutthereinventingnewproductsandnewservices.Howcantheygetfinance?Wherecantheyfindadvice?TheGreatID,that‘swhere.TheGreatIDwebsiteistheplacewhereinventorsmeetinvestors.Throughouttheworldtherearemanysourcesoffunding…

FirstI‘mgoingtotalkabouttheresearchwedid,whowetalkedtoandwhattheytoldus.Thenwe‘lllookatthesolutionswefoundandwhatthewebsitehastooffer.ThenI‘llsaysomethingaboutdevelopmentcosts…

So,toconclude,thiswebsitebringsinventionandinvestmenttogetherinoneplace,andIhopeyou‘llagreethattheGreatIDisitselfagreatidea.Thankyouforlistening.Doyouhaveanyquestions?

Unit7

Task1

OnNovember20,2000,fromHondaMotorCompanycomesasmall,lightweighthumanoidrobotnamedASIMOstandsfor―AdvancedStopinInnovativeMobility‖.Itisanamazingproductwhichcanbehelpfultohumansaswellasbeofpracticaluseinsociety.

ComparedtoHonda‘spreviouswalkingrobotP3madein1997,ASIMOissmaller,lighterandmorepeople-friendlydesigned.P3is160cmtallandweighs130kgwhileASIMO‘sheightisonly120cmanditsweightisreducedtoamere43kg.ASIMO‘sspecialfeaturesincludemoreadvancedwalkingtechnology,simpleoperationandanexpandedrangeofarmmovement.

InDecember2023,HondadebuteditsnewASIMOmodel.Thismodelis10cmtallerand11kgheavierthanthefirstASIMO.Itcanwalkalongsideiscontroller,andisabletomovecartsandotherobjectsaroundatwill.And,withanewlydevelopedtotalcontrolsystem,itcanactasareceptionist,orevendeliverdrinksonatray.ThenewASIMOisalsomoreagilethanitspredecessor,asitisabletorunat6km/h,andeventurnwhilerunning.

Task2

Doyouhavefriendsorfamilymembersyouwouldliketoseemoreoften?Whenyouphonecolleagues,wouldyouliketoseetheirface?TheViaTVDesktopvideophonemeansthatyoucan!

Asyoucansee,it‘ssmall,elegantandidealfortheofficeorhome,evenfor

businesstrips.It‘sveryeasytosetup:allyouneedisatouch-tonephone.Youdon‘tneedacomputeroranyspecialsoftware.It‘salsoveryeasytouse,aseasyasmakinganormaltelephonecall.

TheViaTVDesktopvideophone