城市轨道交通专业英语高职PPT完整全套教学课件

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内容九内容八内容七内容六内容五内容四内容三内容二内容一城市轨道交通专业英语Part1ServiceUnit1ServiceAwarenessUnit2Self-ControlUnit3TeamworkPart2CommunicationUnit4GreetingsandIntroductionsUnit5DirectionsandPositionsUnit6ProvidingInformationUnit7CourtesyPart3OperationUnit8MetroEquipmentUnit9MetroTicketsUnit10BroadcastingUnit11MetroSignsPart4VehicleUnit12VehicleUnit13ATOUnit14ATPPart5ControlUnit15SignalUnit16BAS全套PPT课件标题八Part1Service

ServiceAwarenessUnit1Self-ControlUnit2TeamworkUnit3标题八Unit1ServiceAwareness

ObjectivesTounderstandwhatisserviceawareness.Tounderstandwhataffectsserviceawareness.标题八Unit1ServiceAwareness

ClassHour2hours标题八Unit1ServiceAwareness

SentenceSectionA

Question:Whatisserviceawareness?Howtoimproveserviceawareness?Serviceawarenessisrelatedtopeoplespersonnelquality.Thereissomepropertrainingforpeopletoimprovetheirserviceawareness.Serviceawarenessisthefoundationofservicetechniqueandcustomersatisfaction.Withserviceawarenessandmutualunderstanding,thiskindofproblemcanbeeasilysolved.标题八Unit1ServiceAwareness

DialogueSectionB

Question:Question:Whatcanyoudoorsaytomakepeoplefeelwarm?(Yousawsomeonejuststandinginthehallwayandlookingaround.)Lin:Excuseme.MayIhelpyou?Peter:No,Iamjustlookingaround.Lin:Iworkinthisstation.Ifyouneedanyhelp,pleaseletmeknow.标题八Unit1ServiceAwareness

Peter:OK.IamfromanadvertisingagencyandmynameisPeter.Iamtryingtofindagoodspotforacommercialadsothatallthepassengerscanseeit.Lin:Oh,thatissomethingIcannothelpwith.Peter:Itisalright,thanks.Ijustneedtocheckoutwhetheritisthespot.Isthisthemainentrancewheremostpassengersgetinandout?Lin:Yes,itis.Peter:Thatisgreat,Ithoughtthemainentranceisonthesouthsideofthestation.Thankyou.Lin:It'smypleasure.标题八Unit1ServiceAwareness

PassageSectionC

Question:Doyouknowthattheserviceawarenesscanmakeyouprovidehelpeffectivelyandmakeothersfeelhospitable?

ServiceAwarenessServiceawarenessisaperson'sconsciousnessanddesirewhichreflectsaseriesofwarm,thoughtfulandactiveservice.Itisfromaservicepersonnel'sinside.Itisakindofinstinctandhabit.Itcanbeformedthroughtraining,educationandpractice.Hereisastoryabout“thebestservice”.标题八Unit1ServiceAwareness

OnceascholarwasinvitedtoaJapaneserestaurantinParis.HisfriendorderedSushiforhim,buthecouldnotfinishattheendbecauseitwastoomuch.Heaskedtotakeitaway,butthewaiterbowedtohimandrefused.Hewasconfusedandunhappy,sohecalledthemanagerofthisrestaurantforanexplanation.Themanagersmiledandtoldhim,“Sorry,Ihavetotakeresponsibilitytoallcustomers.TheSushimustbeeatintherestaurantotherwiseitwillturnbadlater.”标题八Unit1ServiceAwareness

“IcanputinmyfridgeimmediatelyafterIgethome.”Thescholarsaid.“ButIcannotguaranteethatyouwillputtheminthefridgeinaveryshorttime.”“Butwecannotfinishitnow,itisawastetothrowaway.”“Don'tworry,Sir,wecandealwithit.Andwearenotgoingtochargeyoufortheleft,butyoujustcannottakeitaway.”Ofcourse,thestaffinthisrestaurantgotaveryhighcomplimentduetotheirgoodserviceawareness.Generallyspeaking,webuysomefreshfood,andlaterontheywouldlosefreshness.Ifweeatthem,wewillgetsick.Wecannotblameanybodybutourselves.Butforthisrestaurant,theythinkdifferently.Theytakecustomers'healthastheirresponsibility.Thisisaverygoodexampleofserviceawareness.标题八Unit1ServiceAwareness

awareness\[wens\]n.意识，认识；明白，知道proper\[prp\]adj.适当的；本身的；特有的；正派的foundation\[faundein\]n.基础；地基；基金会；根据；创立satisfaction\[stsfkn\]n.满意，满足；赔偿；乐事；赎罪mutual\[mjutul\]adj.共同的；相互的，彼此的ability\[blti\]n.能力，能耐；才能performance\[pfrmns\]n.性能；绩效；表演；执行；表现consciousness\[knsns\]n.意识；知觉；觉悟；感觉Words&Phrases标题八Unit1ServiceAwareness

ExtensiveReadingSectionDTextA

CustomerServiceTrainingTherecenteconomicslowdownhasforcedmorecompaniestoplaceagreateremphasisonmaintainingtheirexistingcustomerbasewhilestrugglingtoexpandmarketshare.Whilecustomersatisfactionhasalwaysbeenakeycomponentofsuccess,companiesmustnowensurethatallemployeesarefullyawareoftheimportanceofprovidingunparalleledcustomerservice.CustomerServiceAwarenessisdesignedtoreinforcepositivecustomerservicehabitswhileminimizingnegativebehaviorsthatmayerodecustomerconfidence.标题八Unit1ServiceAwareness

OurCustomerServiceAwarenessprogramisidealforbusyorganizationswheretimeiscriticalandeverymomentspentawayfromcustomerscanaffectthebottomline.Centeredonthekeyconceptsofcustomerservice,thislecturestyleseminarprovidesanacceleratedcrashcourseonthemostimportanttopicsrelatedtobuildingcustomersatisfaction.Provenskillsandtechniquesforcustomerfacingemployeesarehighlightedasdiscussionsoncustomerneedsandthemotivatingfactorsthatdeterminecustomerbehavior.Question,answersessionsandexercisesenableparticipantstodelveintospecificcustomersituationsandlearnskillsthattheycanimplementwithinminutesofreturningtowork.标题八Unit1ServiceAwareness

SeminarObjectives:ParticipantsintheCustomerServiceskillsseminarwilllearnto:UnderstandcustomerbehaviorandmotivatingfactorsDeterminecustomerneedsBuildtrustandstrengthenrelationshipsListentocustomercomplaintsandobjectionsAcknowledgecustomerconcernsDealwiththemostdifficultcustomerserviceissuesHandleunreasonablecustomersBeproactiveratherthanreactiveShowempathy标题八Unit1ServiceAwareness

DefusecriticalsituationswithunhappycustomersWorkwithpeersandmanagementtoincreasecustomersatisfactionProvideexceptionalcustomerservicetoprotectandexpandmarketshareTomaximizeyourcustomerserviceteamseffectivenesswesuggestourcustom,privatecustomerserviceseminarsofferedinhouseatthelocationofyourchoice.

Source/customer_service_awareness.htm标题八Unit1ServiceAwareness

TextB

The10CommandmentsofGreatCustomerServiceBySusanA.FriedmannCustomerserviceisanintegralpartofourjobandshouldnotbeseenasanextensionofit.Acompany'smostvitalassetisitscustomers.Withoutthem,wecouldnotexistinbusiness.Whenyousatisfyourcustomers,theynotonlyhelpusgrowbycontinuingtodobusinessbutalsorecommendyoutofriendsandassociates.Thepracticeofcustomerserviceshouldbeaspresentontheshowfloorasitisinanyothersalesenvironment.标题八Unit1ServiceAwareness

The10CommandmentsofCustomerServiceKnowwhoistheboss.Youareinbusinesstoservicecustomerneeds,andyoucanonlydothatifyouknowwhatitisyourcustomerswant.Whenyoutrulylistentoyourcustomers,theyletyouknowwhattheywantandhowyoucanprovidegoodservice.Neverforgetthatthecustomerpaysyoursalaryandmakesyourjobpossible.标题八Unit1ServiceAwareness

标题八Unit1ServiceAwareness

Takethetimetoidentifycustomerneedsbyaskingquestionsandconcentratingonwhatthecustomerisreallysaying.Listentotheirwords,thetoneofvoice,bodylanguage,andmostimportantly,howtheyfeel.Bewareofmakingassumptionsthinkingyouintuitivelyknowwhatthecustomerwants.Doyouknowwhatthreethingsaremostimportanttoyourcustomer?Effectivelisteningandundividedattentionareparticularlyimportantontheshowfloorwherethereisagreatdangerofpreoccupationlookingaroundtoseewhomelsewecouldbesellingto.BeaGoodListener1.标题八Unit1ServiceAwareness

Customersdontbuyproductsorservices.Theybuygoodfeelingsandsolutionstoproblems.Mostcustomersneedsareemotionalratherthanlogical.Themoreyouknowyourcustomers,thebetteryoubecomeatanticipatingtheirneeds.Communicateregularlysothatyouareawareofproblemsorupcomingneeds.IdentifyandAnticipateNeeds2.标题八Unit1ServiceAwareness

Treatthemasindividuals.Alwaysusetheirnameandfindwaystocomplimentthem,butbesincere.Peoplevaluesincerity.Itcreatesgoodfeelingandtrust.Thinkaboutwaystogenerategoodfeelingsaboutdoingbusinesswithyou.Customersareverysensitiveandknowwhetherornotyoureallycareaboutthem.Thankthemeverytimeyougetachance.MakeCustomersFeelImportantandAppreciated3.标题八Unit1ServiceAwareness

BodyLanguageIsKey4.

Ontheshowfloorbesurethatyourbodylanguageconveyssincerity.Yourwordsandactionsshouldbecongruent.标题八Unit1ServiceAwareness

Helpcustomersunderstandyoursystems.Yourorganizationmayhavetheworld’sbestsystemsforgettingthingsdone,butifcustomersdon‘tunderstandthem,theycangetconfused,impatientandangry.Taketimetoexplainhowyoursystemsworkandhowtheysimplifytransactions.Becarefulthatyoursystemsdontreducethehumanelementofyourorganization.UnderstandingIsCrucial5.标题八Unit1ServiceAwareness

Alwayslookforwaystohelpyourcustomers.Whentheyhavearequest(aslongasitisreasonable)tellthemthatyoucandoit.Figureouthowafterward.Lookforwaystomakedoingbusinesswithyoueasy.Alwaysdowhatyousayyouaregoingtodo.AppreciatethePowerof“Yes”6.标题八Unit1ServiceAwareness

Whensomethinggoeswrong,apologize.It‘seasyandcustomerslikeit.Thecustomermaynotalwaysberight,butthecustomermustalwayswin.Dealwithproblemsimmediatelyandletcustomersknowwhatyouhavedone.Makeitsimpleforcustomerstocomplain.Valuetheircomplaints.Asmuchaswedislikeit,itgivesusanopportunitytoimprove.Evenifcustomersarehavingabadday,gooutofyourwaytomakethemfeelcomfortable.KnowHowtoApologize7.标题八Unit1ServiceAwareness

Sincethefutureofallcompaniesliesinkeepingcustomershappy,thinkofwaystoelevateyourselfabovethecompetition.Considerthefollowing:Whatcanyougivecustomersthattheycannotgetelsewhere?Whatcanyoudotofollowupandthankpeopleevenwhentheydon’tbuy?Whatcanyougivecustomersthatistotallyunexpected?GiveMoreThanExpected8.标题八Unit1ServiceAwareness

Encourageandwelcomesuggestionsabouthowyoucouldimprove.Thereareseveralwaysinwhichyoucanfindoutwhatcustomersthinkandfeelaboutyourservices.Listencarefullytowhattheysay.Checkbackregularlytoseehowthingsaregoing.Provideamethodthatinvitesconstructivecriticism,comments,andsuggestions.GetRegularFeedback9.标题八Unit1ServiceAwareness

Employeesareyourinternalcustomersandneedaregulardoseofappreciation.Thankthemandfindwaystoletthemknowhowimportanttheyare.Treatyouremployeeswithrespectandchancesaretheywillhaveahigherregardforcustomers.Appreciationstemsfromthetop.Treatingcustomersandemployeeswellisequallyimportant.

Source:/tencommandmentsofgreatcustomerservice2295997TreatEmployeesWell10.标题八Unit2Self-Control

ObjectivesTounderstandwhytheservicepersonalofurbanrailtransitshouldhavetheabilityofselfcontrol.Toknowhowtoimprovetheabilityofselfcontrol.标题八Unit2Self-ControlClassHour2hours标题八Unit2Self-ControlSentenceSectionA

Question:Whatistheimportanceofselfcontrolinurbanrailtransitservice?Selfcontrolisakindofconstraintcontrolofpersonalfeelingsandbehavior.Astaffwithstrongselfcontrolcaneffectivelycontrolhisorheremotionandaction.Selfcontrolisoneofthemostimportantabilitiesofurbanrailtransitservice,whichisdirectlyrelatedtotheservicedegreeofpatience.标题八Unit2Self-ControlTheselfcontrolabilityofurbanrailtransitservicedependsonstaffsideologicalqualityandculturalquality.Servicewithpatienceembodiesthebasicdisciplineofservicepersonnel.Nomatterhowdifficulttheservicesituationis,workersshouldkeepsmilingandansweringpatiently.标题八Unit2Self-ControlDialogueSectionB

Question:Whatwouldmakeyouanger?Peter:Excuseme?Canyouhelpme?Li:Yes,whatisit?Peter:IthinkIamlost.CanyouhelpmetogetbacktoHolidayInn?Li:Sure,butwhichHolidayInndoyoustay?Peter:Canyourepeatitandslowdown?Li:WhichHolidayInn?Wehave3oftheminourcity.Peter:Idon'tknow.标题八Unit2Self-ControlLi:DoyouhavethephonenumberoftheHolidayInn?Peter:No,Idon'thaveit.Li:DoesyourfriendstayinHolidayInntoo?Peter:No,Itravelalone.Li:Whatisyourname?LetmecalleachHolidayInntofindoutwhichoneyouhaveregistered.Peter:MynameisPeterJohnson.Li:OK.Mr,Johnson,followmetotheboxofficeplease.(Fiveminuteslater.)标题八Unit2Self-Control

Li:Mr.Johnson,goodnews!Wefindthehotel.Peter:Thatisgreat.Canyouwritedownthedirections?Myhearingisnotgood.Li:OK.MyEnglishisnotgood,soIamgoingtodrawyouamap.标题八Unit2Self-ControlPassageSectionC

Question:Doyouthinkselfcontrolcanbetrainedviapropermethods?SelfControlLet'sseeastoryfirst.Therewasayoungboywhohadverybadtemper.Onedayhisfatheraskedhimtogototheirbackyard.“Son,everytimeyouareangry,youhammeranailonthefence.Afterdays,youcancounthowmanynailsonthefence.”Attheendoffirstday,thereweremanynailsonthefence.Whenthesonlookedatthenails,hethoughtitwasunbelievable.Hisfathertoldhim,“Ifyoucancontrolyourtemperandyouarenotangrywithanyoneinawholeday,youcouldtakeoffonenailfromthefence.”标题八Unit2Self-Control“Itissohard,”thekidthought,“BecauseeverytimeIamangryIputonanail,butonewholedaywithoutangerIcouldonlytakeoffanail.”Hewastryinghardoncontrollinghistemper.Afteralongtimeofselfcontrol,onedayhefoundtherewasnonailonthefence.Hetookhisfathertothefence,“Dad,look,Idonotangeranymore.”Thefatherwasalsohappy,lookedintohisson'seyesandsaid,“Iamproudofyou.Butlook,althoughthenailsaregone,therearemanyholesleft.Everytimeyouwereangrywithsomeone,itwaslikeputtinganailonthefence.Afterapologizing,thenailwasremoved,buttheholewouldbeleftforever.”标题八Unit2Self-ControlFromthestorywecanlearnthatselfcontrolismoreimportantthanapology.Asamatteroffact,toimproveourselfcontrolability,therearethreefactors,whichareselfconfidence,selfknowledgeandwillpower.标题八Unit2Self-Control

constraint\[knstrent\]n.约束；局促，态度不自然；强制effectively\[fektvl\]adv.有效地，生效地；有力地；实际上degree\[dɡri\]n.程度，等级；度；学位；阶层dependon取决于；依赖；依靠urbanrailtransit城市轨道交通patiently\[pentl\]adv.耐心地；有毅力地ideological\[adldkl\]adj.思想的；意识形态的embody\[mbdi\]vt.体现，使具体化；具体表达Words&Phrases标题八Unit2Self-Control

discipline\[dspln\]n.学科；纪律；训练；惩罚vt.训练，训导；惩戒situation\[stuen\]n.情况；形势；处境；位置temper\[temp\]n.脾气；（钢等）回火；性情；倾向vt.使回火；锻炼；调和；使缓和unbelievable\[nblvbl\]adj.难以置信的；不可信的confidence\[knfdns\]n.信心；信任；秘密selfknowledgen.自觉，自知之明willpower\[wlpa\]n.意志力；毅力Words&Phrases标题八Unit2Self-Control

ExtensiveReadingSectionDTextA

HowtoBuildSelfControlintheMomentBuildingselfcontrolcanbechallenging,butitispossibletocreatechangeinyourlifeandmanageimpulsivity.Feelingmoreincontrolofyourselfandyouractionscanleadtofeelingmoreincontroloflife,feelingmoreempoweredaboutwhoyouare,andhelpingboostyourfeelingsofselfesteem.标题八Unit2Self-Control

标题八Unit2Self-Control

Havingstrategiestohelpyouresisttemptationinthemomentwillhelpyoubuildselfcontrol.Startbymakingalistofthebehaviorsyouliketocontrolandthesituationsthatoftentriggerthebehavior.Byrecognizingthemomentswhenyougettheurgetoactimpulsively,youbemoreequippedtocreateadelaybetweentheurgeandaction.RecognizeImpulsiveThoughts1.标题八Unit2Self-Control

标题八Unit2Self-Control

Creatingspaceinyourthinkingwillhelpyoureevaluateyouractionsfromamorerationalviewpoint.Thiswillalsohelpyoulearnhowtocreateadelayinyouractionsinsteadofjustactinguponyoururges.PlaceTimeRestrictionsonImpulsiveThoughts2.标题八Unit2Self-Control

Thissuggestioncancomeinhandyifyouaretryingtoquitsmokingorcurbyoureatinghabits.Ifyouhaveacigaretteorfoodcraving,insteadofimmediatelygivingintothecraving,setyourphonetimerforfiveminutes,andfocusonbreathingfromyourbelly.Remindyourselfthatacravingisjustthat,acraving,itisnotanecessity.Takethefiveminutesofbreathingtoimaginethecravingslowlydisappearingeverytimeyouexhale.Takenoteofhowyoufeelandifyoustillwanttoengageineatingimpulsivelyorgivingintothatcigarette.TryBellyBreathing3.标题八Unit2Self-Control

标题八Unit2Self-Control

You'llfindithardertoavoidtheurgeifyousimplysitandfixateonit.Instead,recognizetheurgeandactivelytrytodistractyourselfwithsomethingelse.Thiscanhelpdistractyourmindfromtheurgeorcravingandgiveyouthespacetotrulydecideifyouwanttoactonthaturge.FindaHealthyDistraction4.标题八Unit2Self-Control

标题八Unit2Self-Control

Inadditiontomomentarydistractions,activelytrytoreplacethebehavioryouwanttocontrolwithasubstantivealternative.Bygivingyourselfmoretimetoslowyourmind,youcanmakeaclearer,moreempowereddecision.Source:/BuildSelfControlHaveaGotoActivity5.标题八Unit2Self-ControlTextB

HowtoDevelopandStrengthenYourSelfControlByRemezSasson

Selfcontrolistheabilitytocontrolimpulsesandreactions,andisanothernameforselfdiscipline.Itisnotsomekindofnegativeandlimitingbehavior,assomepeoplemightthink.Whenselfcontrolisusedwiselyandwithcommonsense,itbecomesoneofthemostimportanttoolsforselfimprovementandforachievingsuccess.标题八Unit2Self-Control

Selfcontrolisvitalforovercomingobsessions,fears,addictions,andanykindofunsuitablebehavior.Itputsyouincontrolofyourlife,yourbehavior,andyourreactions.Itimprovesyourrelationships,developspatienceandtolerance,andisanimportanttoolforattainingsuccessandhappiness.标题八Unit2Self-Control

Inwhatwayselfcontrolhelpsyou?Itkeepsincheckselfdestructive,addictive,obsessiveandcompulsivebehavior.Givesyouasenseofmasteryoveryourlife,andbringsbalanceintoyourlife.Selfcontrolhelpstokeepoveremotionalresponsesincheckormoderation.Selfcontroleliminatesthefeelinghelplessnessandbeingtoodependentonothers.标题八Unit2Self-Control

Ithelpstomanifestmentalandemotionaldetachment,whichcontributestopeaceofmind.Itenablestocontrolmoodsandrejectnegativefeelingsandthoughts.Selfcontrolstrengthensselfesteem,confidence,innerstrength,selfmasteryandwillpower.Itenablesyoutotakechargeofyourlife.Itmakesyouaresponsibleandtrustworthyhumanbeing.标题八Unit2Self-Control

ObstaclestoselfcontrolLackofknowledgeandunderstandingwhatselfcontrolreallyis.Stronganduncontrolledemotionalresponses.Reactingtooutsidestimuli,withoutthinkingfirst.Lackofdisciplineandwillpower.Lackofthedesiretochangeandimprove.Consideringselfcontrolasalimitingandunpleasantactivity.Thebeliefthatselfcontroleliminatesfun.Lackoffaithinoneselfandinone'sabilities.标题八Unit2Self-Control

Developingselfcontrol1)Firstyouneedtoidentifyinwhatareasofyourlifeyouneedtogainmoreselfcontrol.Wheredoyoufindyourselflackinginselfcontrol?Possibleareascouldbe:EatingShoppingDrinkingWorkGamblingSmokingObsessivebehavior标题八Unit2Self-Control

2)Tryidentifyingtheemotionsthatlackcontrol,suchasanger,dissatisfaction,unhappiness,resentment,pleasureorfear.3)Identifythethoughtsandbeliefsthatpushyoutobehaveinuncontrolledmanner.4)Severaltimesaday,especiallywhenyouneedtodisplayselfcontrol,repeatforaminuteortwooneofthefollowingaffirmations:标题八Unit2Self-Control

（1）Iamfullyincontrolofmyself.（2）Ihavethepowertochoosemyemotionsandthoughts.（3）Selfcontrolbringsmeinnerstrengthandleadsmetosuccess.（4）Iamincontrolofmyreactions.（5）Iaminchargeofmybehavior.（6）Iamgainingcontrolofmyemotions.（7）Iamthemasterofmylife.（8）Daybydaymyabilitytocontrolmyfeelingsandthoughtsisincreasing.（9）Selfcontrolisfunandpleasure.标题八Unit2Self-Control

5)Visualizeyourselfactingwithselfcontrolandselfrestraint.Takeoneoftheinstanceswhereyouusuallyactwithlackofcontrol,andvisualizethatyouareactingcalmlyandwithselfmastery.6)Yourselfcontrolwillimproveconsiderably,ifyouworkondevelopingandstrengtheningyourwillpowerandselfdisciplinethroughappropriateexercises.Thisisactuallythemostimportantstepfordevelopingselfcontrol.Bydevelopingandstrengtheningyourwillpowerandselfdiscipline,youdevelopandstrengthenyourselfcontrol.

Source:/self_control.htm标题八Unit3Teamwork

ObjectivesTounderstandwhatisteamwork.Toknowwhyenterprisespaygreatattentiontoteamwork.Toknowhowtoimproveteamwork.标题八Unit3TeamworkClassHour2hours标题八Unit3TeamworkSentenceSectionA

Question:Whatisteamwork?Whyisitsoimportant?Teamworkisaprocesswhichiscompletedbyagroupofpeoplewhohaveability,faithandcommongoalwithcooperation.Ifwehaveabetterteamwork,theworkcouldbedoneinshortertimeandlowercost.Enterprisesnormallyhavemanydepartments,andthereismuchteamworkinvolvedintheinteractionofeachdepartment.Everyenterprisethinksteamworkisimportanttoservicequality.Thequalityofateamisnotonlydecidedbyitsteammembers,butalsobyitsteamleader标题八Unit3TeamworkTeamworkisincreasinglyimportantinmodernsociety,soeveryoneshouldunderstandandlearnteamworkunremittingly.Tomeettheneedsofindividualandsociety,weshallconsistentlyimproveourteamworkskills.Teammemberswithdifferentculturalbackgroundandknowledgecangeneratemanybrilliantideas,buttheculturalbackgroundandknowledgecanalsoaffecttheefficiencyofteamwork.Individualismisnotconductivetoteamwork,soteammembersshouldunderstandeachotherinwork.标题八Unit3TeamworkDialogueSectionB

Question:Whatshouldcompaniesdotoimprovetheabilityofteamwork?Peter:Hello,Mr.Li?Li:Hi,Peter?Peter:Whereareyougoing?Li:Iamgoingtoattendatrainingcourse.Peter:Training?Whatkindoftraining?Li:Itisateamworktrainingforthenewemployees.Peter:Isee.Ihadthattrainingbefore.Itisabasictrainingtoteachyouhowtoworkwithotherpeoplewhohavedifferentculturalbackgrounds,gendersandpersonalities.标题八Unit3TeamworkLi:Itsoundsinteresting.Ialwayswanttoworkonmypersonalimprovement.Teamworkisapart.Peter:Afterthistraining,thereisanotherone,anadvancedtrainingcourseforteamleaders.Li:Whatisitabout?Peter:Itisabouthowtochooseteammembers,assignworkandmanageateametc.Li:Itseemsthatthecompanypaysalotofattentiontoteamwork.Peter:Ofcourse.Betterteamworkcouldbringussatisfiedcustomersandsuccess.Li:Ican‘twaittohavethat,too.标题八Unit3TeamworkPassageSectionC

Question:Doesteamworkonlyapplytohuman？

Teamwork标题八Unit3TeamworkTherewasanexperimentconductedbyresearchersintheUniversityofCalifornia.Theyputsixmonkeysintothreerooms,andeachroomhastwomonkeys.Theyalsoputsamenumbersofnutsinthethreerooms.Inthefirstroom,thenutswereonthefloor.Secondroom,thenutswerehangedontheceilingatdifferentpositionsandheight.Thirdroom,thenutswereinabasketandhangedontheceiling.Aftercoupleofdays,researcherscheckedallofthreeroomsandfoundthatmonkeysinthefirstroomwerebothwoundedbadly.Twomonkeysinthesecondroomwerealrightasusual.Thelasttwowerenotlively.Whataboutthenuts?Inthefirstroom