《酒店情景英语》课件-任务3-1 电话用语 Telephone English Phrase

酒店情景英语ENGLISH

FORHOTELSTAFFHOTELTelephoneEnglishPhraseLOGOToday'sTask

今日任务3.1useEnglishonthephoneunderdifferentcircumstances.AnsweringthephoneIntroducingyourselfAskingwho'sonthephoneAskingforsomeonePuttingsomeoneonholdConnectingsomeoneHowtoreplywhensomeoneisnotavailableTakingamessageAskingforrepeatEndingaconversationHello!!!Answeringthephone接电话Formal：Goodmorning,MarriotHotel,Terryspeaking,howcanIhelpyou?Goodmorning,thankyouforcallingMarriothotel,thisisTerrywhatcanIdoforyou?Informal：Hello.(callerunknown)Terryspeaking.Hello,Terryhere.Hey,Justion.What'sup?Introducingyourself介绍自己Formal：Goodmorning,thisisTerryfromBaidu.[companyname].Hello.ThisisTerry.Iamcallingabout…/Iamcallingbecause.../Iamcallingto...e.g.“Iamcallingtomakeareservation”Askingwhoisonthetelephone询问对方身份Formal：CouldIaskwho’scallingplease?MayIknowwho‘scallingplease?Askingforsomeone

找人Formal:MayIspeaktoMr.Xplease?CouldItalktoMr.Xplease?I'dliketotalkwithMr.Xplease.

IwanttospeaktoMr.X.Informal:IsTerryin?IsTerryhere?CanItalktoTerry?CanyouputTerryon?

Puttingsomeoneonhold

请某人等待FormalExcuseme,couldIputyouonholdforamoment,please?Wouldyoumindholdingforjustamoment?Ifitisokwithyou,Iamgoingtoputyouonholdforamoment.InformalJustasec.Holdonasec.Hangon.Connectingsomeone帮忙转接I'llputyouthroughtothemanager'soffice.I'lltransferyoutothehousekeepingdepartment.I'llseeifhe'savailable.Howtoreplywhensomeoneisnotavailable（无法接听时的回复）I'mafraidTerryisnothereatthemoment.She'sawayfromherdeskatthemoment.Ithinkshe'sinameeting.Herlineisengaged.engage

verb参与，忙于（engageinsth）Icurrentlyengageineditingabook.连接，结合，建立紧密关系（engagewith）ItalyhastoengagewithChinatofightthecoronavirus.Takingamessage记录留言MayItakeamessage?Wouldyouliketoleaveamessage?I'llmakesureshegetsyourmessage.Askingforrepeat

请求重复Sorry,I'mhavingalittletroublehearing.Couldyouslowdownalittle?Sorry,Ididn'tquitecatchthat.Couldyourepeatit,please?Sorry,itseemswearehaving