2025年乘务英语中级真题及答案

2025年乘务英语中级真题及答案

一、单项选择题（每题2分，共10题）1.Whatistheprimarylanguageusedinairtravelforcommunicationbetweencrewmembersandpassengers?A)FrenchB)EnglishC)SpanishD)German2.Whichofthefollowingisacommonphraseusedbyflightattendantstoassistpassengersduringanemergency?A)"Pleasefastenyourseatbelts."B)"Welcomeaboard."C)"Enjoyyourmeal."D)"Goodbye,haveaniceday."3.Inthecontextofcustomerserviceinaviation,whatdoes"Yieldtopassengerswithdisabilities"mean?A)Allowpassengerswithdisabilitiestositinanyseat.B)Giveprioritytopassengerswithdisabilities.C)Askpassengerswithdisabilitiestomovetoanotherseat.D)Refuseservicetopassengerswithdisabilities.4.Whatisthecorrectwaytosay"Pleaseensureallpassengersareseatedandfastentheirseatbelts"in乘务英语?A)"Makesureallpassengerssitdownandfastentheirseatbelts."B)"Ensurethatallpassengersareseatedandfastentheirseatbelts."C)"Pleasemakesureallpassengerssitandfastentheirseatbelts."D)"Allpassengersshouldsitandfastentheirseatbelts."5.Whichofthefollowingisastandardphraseusedbyflightattendantstoannouncethearrivaloftheaircraft?A)"Ladiesandgentlemen,welcometoyourdestination."B)"Pleasefastenyourseatbeltsforlanding."C)"Theflightisdelayedduetobadweather."D)"Enjoyyourflight."6.Whatdoes"Non-refundable"meaninthecontextofairlinetickets?A)Theticketcanbereturnedforafullrefund.B)Theticketcannotbereturnedandnorefundisprovided.C)Theticketcanbereturnedbutwitharefunddeduction.D)Theticketcanbeexchangedforanotherflight.7.Whichofthefollowingisacommonphraseusedbyflightattendantstoofferassistancetopassengers?A)"Pleaseremainseateduntiltheaircraftisontheground."B)"Wouldyoulikeadrinkorasnack?"C)"Theflightisdelayedduetotechnicalissues."D)"Pleasefastenyourseatbeltsfortakeoff."8.Whatisthecorrectwaytosay"Theflightisscheduledtodepartat10:00AM"in乘务英语?A)"Theflightwilltakeoffat10:00inthemorning."B)"Theflightissettoleaveat10:00AM."C)"Thedeparturetimeoftheflightis10:00AM."D)"Theflightisplannedtodepartat10:00AM."9.Whichofthefollowingisastandardphraseusedbyflightattendantstoannouncethestartofthemealservice?A)"Ladiesandgentlemen,pleasefastenyourseatbelts."B)"Themealservicehasstarted,pleaseenjoyyourmeal."C)"Theflightisdelayedduetobadweather."D)"Pleaseremainseateduntiltheaircraftisontheground."10.Whatdoes"Boarding"meaninthecontextofairtravel?A)Theprocessofleavingtheaircraft.B)Theprocessofenteringtheaircraft.C)Theprocessofcheckinginattheairport.D)Theprocessofbaggagehandling.二、多项选择题（每题2分，共10题）1.Whichofthefollowingarecommonphrasesusedbyflightattendantstoensurepassengersafety?A)"Pleasefastenyourseatbelts."B)"Ladiesandgentlemen,welcomeaboard."C)"Theflightisdelayedduetotechnicalissues."D)"Pleaseremainseateduntiltheaircraftisontheground."2.Whatarethekeyaspectsofcustomerserviceinaviation?A)Politenessandprofessionalism.B)Efficiencyandaccuracy.C)Patienceandempathy.D)Communicationandcoordination.3.Whichofthefollowingarecommonphrasesusedbyflightattendantstoassistpassengersduringanemergency?A)"Pleaseexittheaircraftthroughthenearestexit."B)"Staycalmandfollowtheinstructionsofthecrew."C)"Theflightisdelayedduetobadweather."D)"Pleasegatherallyourbelongingsbeforeexiting."4.Whataretheresponsibilitiesofflightattendantsduringmealservice?A)Servingfoodanddrinkstopassengers.B)Ensuringthatallpassengershavereceivedtheirmeals.C)Collectingemptytraysandwaste.D)Announcingthestartandendofthemealservice.5.Whichofthefollowingarecommonphrasesusedbyflightattendantstoannouncethearrivaloftheaircraft?A)"Ladiesandgentlemen,welcometoyourdestination."B)"Pleasefastenyourseatbeltsforlanding."C)"Theflightisdelayedduetotechnicalissues."D)"Enjoyyourflight."6.Whatarethekeyelementsofeffectivecommunicationforflightattendants?A)Clarityandconciseness.B)Useofprofessionaljargon.C)Toneofvoiceandbodylanguage.D)Understandingandrespondingtopassengerneeds.7.Whichofthefollowingarecommonphrasesusedbyflightattendantstoofferassistancetopassengers?A)"Wouldyoulikeadrinkorasnack?"B)"Pleaseremainseateduntiltheaircraftisontheground."C)"Theflightisdelayedduetobadweather."D)"Pleasefastenyourseatbeltsfortakeoff."8.Whataretheresponsibilitiesofflightattendantsduringtakeoffandlanding?A)Ensuringthatallpassengersareseatedandfastened.B)Checkingthesafetyequipment.C)Announcingthestartandcompletionoftakeoffandlanding.D)Monitoringpassengerbehavior.9.Whichofthefollowingarecommonphrasesusedbyflightattendantstoannouncethestartofthemealservice?A)"Themealservicehasstarted,pleaseenjoyyourmeal."B)"Pleasefastenyourseatbelts."C)"Theflightisdelayedduetotechnicalissues."D)"Pleaseremainseateduntiltheaircraftisontheground."10.Whatarethekeyaspectsofpassengercomfortinaviation?A)Cleanandwell-maintainedaircraft.B)Adequateseatingandlegroom.C)Entertainmentoptions.D)Friendlyandhelpfulcrewmembers.三、判断题（每题2分，共10题）1.Flightattendantsareresponsibleforensuringthesafetyandcomfortofpassengersduringtheflight.2.Thephrase"Pleasefastenyourseatbelts"isusedtoannouncethearrivaloftheaircraft.3."Non-refundable"ticketscanbereturnedforafullrefund.4.Flightattendantsareresponsibleforservingfoodanddrinkstopassengersduringmealservice.5.Thephrase"Boarding"referstotheprocessofleavingtheaircraft.6.Flightattendantsareresponsibleforcheckingthesafetyequipmentbeforeeachflight.7.Thephrase"Wouldyoulikeadrinkorasnack?"isusedtoofferassistancetopassengers.8.Flightattendantsareresponsibleforensuringthatallpassengersareseatedandfastenedduringtakeoffandlanding.9.Thephrase"Themealservicehasstarted,pleaseenjoyyourmeal"isusedtoannouncethestartofthemealservice.10.Flightattendantsareresponsibleforcommunicatingwithgroundstaffandothercrewmembers.四、简答题（每题5分，共4题）1.Describethekeyresponsibilitiesofflightattendantsduringanemergency.2.Explaintheimportanceofeffectivecommunicationforflightattendants.3.Discussthekeyaspectsofcustomerserviceinaviation.4.Describetheresponsibilitiesofflightattendantsduringmealservice.五、讨论题（每题5分，共4题）1.Discussthechallengesfacedbyflightattendantsinprovidingcustomerserviceinahigh-pressureenvironment.2.Explainhowflightattendantsensurepassengersafetyduringtheflight.3.Discusstheimportanceofculturalawarenessforflightattendantsininternationalflights.4.Discusstheroleoftechnologyinenhancingpassengercomfortandserviceinaviation.答案：一、单项选择题1.B2.A3.B4.A5.A6.B7.B8.B9.B10.B二、多项选择题1.A,D2.A,B,C,D3.A,B4.A,B,C5.A6.A,C,D7.A8.A,B,C9.A10.A,B,C,D三、判断题1.正确2.错误3.错误4.正确5.错误6.正确7.正确8.正确9.正确10.正确四、简答题1.Duringanemergency,flightattendantsareresponsibleforensuringthesafetyandwell-beingofpassengers.Thisincludesguidingpassengerstoexittheaircraftsafely,providingemergencyinstructions,andassistingpassengerswithdisabilitiesorotherspecialneeds.Theymustremaincalm,followemergencyprocedures,andcommunicateeffectivelywithpassengersandothercrewmembers.2.Effectivecommunicationiscrucialforflightattendantsasitensurespassengersafety,comfort,andsatisfaction.Clearandconcisecommunicationhelpsinprovidinginstructions,addressingpassengerneeds,andmanagingemergencies.Flightattendantsmustbeabletocommunicateinavarietyofsituations,includingroutineannouncements,offeringassistance,andhandlingdifficultpassengers.3.Customerserviceinaviationinvolvesprovidingapositiveandpleasantexperienceforpassengers.Keyaspectsincludepoliteness,professionalism,efficiency,andempathy.Flightattendantsmustbefriendly,helpful,andpatient,ensuringthatpassengersfeelvaluedandattendedto.Theyshouldalsobeabletohandlecomplaintsandresolveissueseffectively.4.Duringmealservice,flightattendantsareresponsibleforservingfoodanddrinkstopassengers,ensuringthatallpassengershavereceivedtheirmeals,andcollectingemptytraysandwaste.Theymustalsoannouncethestartandendofthemealservice,andassistpassengerswhomayneedhelp.Maintainingcleanlinessandorganizationisalsoakeyresponsibility.五、讨论题1.Flightattendantsfacenumerouschallengesinprovidingcustomerserviceinahigh-pressureenvironment.Thefast-pacednatureofairtravel,longhours,andtheneedtohandlediversepassengerneedscanbestressful.Theymustremaincalmandprofessional,managedifficultsituations,andensurepassengersafetywhileprovidingexcellentservice.Additionally,theyoftenhavetodealwithlanguagebarriersandculturaldifferences,requiringadaptabilityandpatience.2.Flightattendantsensurepassengersafetyduringtheflightbyconductingpre-flightsafetychecks,providingsafetyinstructions,andmonitoringpassengerbehavior.Theymustbefamiliarwithemergencyproceduresandbepreparedtohandlevariousemergencies,suchasfiresormedicalemergencies.Effectivecommun