2026年银行柜面英语速学题库含答案

2026年银行柜面英语速学题库含答案一、单选题（每题2分，共20题）1.Whenacustomerasksabouttheinterestrateforasavingsaccount,thecorrectresponseis:A."Theinterestrateis1.5%perannum."B."Theinterestrateis1.5%permonth."C."Theinterestrateis1.5%perday."D."Theinterestrateis1.5%perhour."答案：A2.Howdoyousay"Pleasefilloutthisform"inEnglish?A."Pleasewritethisform."B."Pleasecompletethisform."C."Pleasesignthisform."D."Pleasecheckthisform."答案：B3.Whatisthecorrectwaytosay"Transfer5,000RMBtomyfriend’saccount"inEnglish?A."Transferfivethousandyuantomyfriend’saccount."B."Transferfivethousanddollarstomyfriend’saccount."C."Transferfivethousandpoundstomyfriend’saccount."D."Transferfivethousandeurostomyfriend’saccount."答案：A4.Ifacustomerasks,"Doyouhaveanyforeigncurrencyexchangeservices?"thebestreplyis:A."Yes,wehaveUSD,EUR,andJPY."B."No,wedon’tofferforeignexchange."C."OnlyUSDandEUR,notJPY."D."Wedon’texchangeforeigncurrency."答案：A5.Whatdoes"KYC"standforinbanking?A."KnowYourCustomer"B."KeepYourCash"C."KnowYourCredit"D."KeepYourDocuments"答案：A6.Howdoyousay"Youraccountbalanceis30,000RMB"inEnglish?A."Youraccounthasthirtythousand."B."YouraccountbalanceisthirtythousandRMB."C."Youraccounthasthirtythousandyuan."D."Youraccountisthirtythousand."答案：B7.Whenexplainingaloanpayment,whichphraseiscorrect?A."Youneedtopay10,000permonth."B."Youmustpay10,000permonth."C."Youshouldpay10,000permonth."D."Youcanpay10,000permonth."答案：B8.Whatisthecorrectwaytosay"Pleasesignhere"inEnglish?A."Pleasewritehere."B."Pleasedrawhere."C."Pleasesignhere."D."Pleasedatehere."答案：C9.Ifacustomerasks,"WhatistheexchangerateforUSDtoRMB?"thecorrectreplyis:A."Theexchangerateis7.0perUSD."B."Theexchangerateis1USDto7.0RMB."C."Theexchangerateis7.0RMBperUSD."D."Theexchangerateis7.0to1USD."答案：C10.Howdoyousay"Thisserviceisfreeofcharge"inEnglish?A."Thisserviceisfree."B."Thisserviceisnocharge."C."Thisserviceiscomplimentary."D."Thisserviceispaid."答案：A二、多选题（每题2分，共10题）1.Whichofthefollowingarecommonbankingdocuments?A.IDcardB.PassportC.DrivinglicenseD.TaxIDcard答案：A,B,D2.Whatservicesdoesabanktypicallyoffer?A.SavingsaccountB.LoanapplicationC.CreditcardissuanceD.Foreigncurrencyexchange答案：A,B,C,D3.Whichphrasesareusedwhenwelcomingacustomer?A."Goodmorning,welcometoourbank."B."HowcanIhelpyoutoday?"C."Pleasehaveaseat."D."Thankyouforchoosingourbank."答案：A,B,C,D4.Whatshouldyousaywhenacustomerasksaboutonlinebanking?A."Yes,wehaveonlinebanking."B."Youcanmanageyouraccountonline."C."Youneedtodownloadourapp."D."It’sconvenientandsecure."答案：A,B,C,D5.Whichofthefollowingarecommonphraseswhenclosingatransaction?A."Thankyouforyourbusiness."B."IsthereanythingelseIcanhelpyouwith?"C."Pleasekeepyourreceipt."D."Welcomebacknexttime."答案：A,B,C,D6.Whatdocumentsareneededtoopenabusinessaccount?A.BusinesslicenseB.TaxregistrationcertificateC.CompanyaddressproofD.Authorizedsignatory’sID答案：A,B,C,D7.Whichphrasesareusedwhenexplainingfees?A."Thereisaservicefeeof10RMB."B."It’saone-timecharge."C."It’sincludedinyouraccount."D."Youcanavoiditbymaintainingaminimumbalance."答案：A,B,D8.Whatshouldyousaywhenacustomerasksaboutmobilepayments?A."WesupportAlipayandWeChatPay."B."Youcantransfermoneyviamobile."C."It’ssafeandfast."D."Youneedtoregisterfirst."答案：A,B,C,D9.Whichphrasesareusedwhenremindingcustomersaboutdeadlines?A."Yourloanpaymentisduenextweek."B."Pleasepaybythedeadline."C."Latepaymentmayincurafee."D."Youcanpayonlineorinperson."答案：A,B,C,D10.Whatshouldyousaywhenacustomerasksaboutcurrencyexchange?A."Weoffercompetitiverates."B."Youcanexchangecashortraveler’schecks."C."Therateisupdateddaily."D."It’sfasterthanotherbanks."答案：A,B,C三、情景对话题（每题3分，共5题）1.Scenario:Acustomerasks,"HowdoIpaymyutilitybill?"Yourcorrectresponseis:A."YoucanpayviaonlinebankingoratanATM."B."Youneedtovisittheutilitycompany."C."Wedon’thandleutilitypayments."D."Onlycashpaymentsareaccepted."答案：A2.Scenario:Acustomerasks,"CanIchangemypasswordforonlinebanking?"Yourcorrectresponseis:A."Yes,youcanchangeitonline."B."No,youneedtocometothebank."C."It’snotpossibletochangeonline."D."Onlyin-personchangesareallowed."答案：A3.Scenario:Acustomerasks,"Whatistheminimumbalanceforasavingsaccount?"Yourcorrectresponseis:A."It’s1,000RMB."B."Itdependsontheaccounttype."C."Thereisnominimumbalance."D."It’s500RMB."答案：B4.Scenario:Acustomerasks,"Doyouoffermortgageloans?"Yourcorrectresponseis:A."Yes,weoffercompetitiverates."B."No,wedon’thandleloans."C."Onlycarloansareavailable."D."Youneedtoapplyatthecreditbureau."答案：A5.Scenario:Acustomerasks,"CanIusemydebitcardtopayatforeignstores?"Yourcorrectresponseis:A."Yes,ifit’saUnionPaycard."B."No,onlycashisaccepted."C."Itdependsonthestore."D."Onlycreditcardswork."答案：A四、填空题（每题2分，共10题）1.Please______yourIDcardforverification.答案：show2.Youcan______moneyfromyouraccountviaATM.答案：withdraw3.The______rateforUSDtoRMBis7.0today.答案：exchange4.Please______youraccountnumberwhenmakingadeposit.答案：provide5.Ouronlinebankingserviceis______anduser-friendly.答案：convenient6.Youneedto______yoursignatureontheform.答案：sign7.The______feeforthisserviceis50RMB.答案：processing8.Please______yourreceiptifyouneedtodisputeacharge.答案：keep9.The______balanceofyouraccountis20,000RMB.答案：current10.Ourbank______offersloanstosmallbusinesses.答案：also五、翻译题（每题3分，共5题）1.将“请填写此表格”翻译成英语。答案：Pleasefilloutthisform.2.将“您的账户余额不足”翻译成英语。答案：Youraccountbalanceisinsufficient.3.将“我们可以提供外汇兑换服务”翻译成英语。答案：Wecanprovideforeigncurrencyexchangeservices.4.将“请保管好您的银行卡”翻译成英语。答案：Pleasekeepyourbankcardsafe.5.将“您的定期存款将在一个月后到期”翻译成英语。答案：Yourfixed-termdepositwillmatureinonemonth.答案与解析单选题答案与解析1.A(Theinterestrateforsavingsaccountsistypicallystatedperannum.)2.B(Theverb"complete"isthecorrectchoiceforfillingoutaform.)3.A(TheamountshouldbewritteninChineseyuan,notanothercurrency.)4.A(MostbanksofferUSD,EUR,andJPY;thisisthemostpracticalresponse.)5.A(KYCstandsfor"KnowYourCustomer,"aregulatoryrequirement.)6.B(Themostaccuratewaytostatethebalance.)7.B("Must"ismoredefinitivethan"should"or"can.")8.C(Thestandardphraseforsigningadocument.)9.C(Theexchangerateisusuallystatedasthedomesticcurrencyperforeigncurrency.)10.A(Thesimplestandmostcommonwaytosayaserviceisfree.)多选题答案与解析1.A,B,D(IDcard,passport,andtaxIDarecommonbankingdocuments.)2.A,B,C,D(Theseareallstandardbankingservices.)3.A,B,C,D(Thesearepoliteandprofessionalgreetings.)4.A,B,C,D(Theseareallaccuratestatementsaboutonlinebanking.)5.A,B,C,D(Thesearestandardphraseswhenclosingatransaction.)6.A,B,C,D(Thesearerequireddocumentsforabusinessaccount.)7.A,B,D(Feesareusuallystatedasaone-timeorrecurringcharge.)8.A,B,C,D(Theseareallaccuratestatementsaboutmobilepayments.)9.A,B,C,D(Thesearestandardphrasesforremindingcustomersaboutdeadlines.)10.A,B,C(Theseareaccuratestatementsaboutcurrencyexchange.)情景对话题答案与解析1.A(OnlineandATMpaymentsarecommonutilitypaymentmethods.)2.A(Mostbanksallowpasswordchangesonlineforsecurity.)3.B(Minimumbalancesvarybyaccounttype.)4.A(Manybanksoffermortgageloans.)5.A(UnionPaycardsarewidelyacceptedinternationally.)填空题答案与解析1.show(Toverifyidentity,customersmustshowtheirIDcard.)2.withdraw(ATMsallowcashwithdra