2026年商务英语能力测试题库听说能力提升篇

2026年商务英语能力测试题库：听说能力提升篇Part1:PhoneConversation(共5题，每题4分，总分20分)场景：国际贸易公司销售部电话沟通假设你是某外贸公司的销售代表，需要通过电话与潜在客户（美国企业）讨论产品报价和合作可能性。根据不同情境完成对话，选择最恰当的回应或补充信息。题目1（4分）：客户（美方）：Goodmorning,thisisMichaelfromXYZInc.I’mcallingtofollowuponourlastemailaboutthecustomizedLEDlightingproducts.YourResponse:A."Goodmorning,Michael.Ihaven’tcheckedtheemailyet."B."I’msorry,Michael,butourquotationisonlyvalidforthisweek."C."Goodmorning,Michael.Yes,we’rereadytodiscussthedetails.Whatareyourrequirements?"D."I’mnotavailablerightnow.Couldyoucallbacklater?"题目2（4分）：客户（美方）：Thepriceyousentisabithighcomparedtoourbudget.Canyouofferadiscount?YourResponse:A."Wecan’treducethepriceanyfurther."B."Iunderstandyourconcern.Letmecheckwiththeproductionteamandgetbacktoyouwithintwohours."C."Thecurrentpriceincludeshigh-qualitymaterialsandfastdelivery,whichisnotavailablefromothersuppliers."D."Ifyouorderinbulk,wecangiveyoua10%discountautomatically."题目3（4分）：客户（美方）：What’syourdeliverytimefor500unitsoftheLEDlights?YourResponse:A."Wecanshipthemwithinthreedaysifyoupaybywiretransfer."B."Thedeliverytimedependsonyourlocation.Couldyouprovideyourshippingaddress?"C."Weusuallytake10workingdaystodeliver,butwecanspeeditupforanextrafee."D."We’llneedtoconfirmtheproductionschedulewithourfactoryfirst."题目4（4分）：客户（美方）：Ihavesomequestionsaboutthewarrantypolicy.YourResponse:A."Thewarrantyperiodisoneyear,butit’snotincludedintheprice."B."Weofferatwo-yearwarrantyforallourproducts.Doyouneedawrittendocument?"C."I’mnotsureaboutthewarrantydetails.Canyousendmethepolicydocument?"D."Thewarrantyonlycoversmanufacturingdefects,notaccidentaldamage."题目5（4分）：客户（美方）：Great!Let’smoveforwardwiththeorder.Howshouldweproceed?YourResponse:A."Pleasesendusyourpurchaseorderviaemail,andwe’llsendtheinvoiceimmediately."B."We’llsendyouthecontractforsigningfirst,thenyoucanarrangethepayment."C."Ifyou’reready,wecanstartprocessingtheordernow."D."Ineedtocheckwithmymanagerbeforefinalizingthedeal."Part2:VideoMeetingSimulation(共3题，每题6分，总分18分)场景：跨国公司项目启动会假设你是一家科技公司的项目经理，正在与来自英国、德国和美国的团队成员进行线上会议，讨论新产品开发计划。根据会议内容选择或补充发言内容。题目6（6分）：（会议中，德国代表表示对项目时间表有疑虑）德国代表：I’mconcernedaboutthetimeline.TheR&Dphaseisscheduledforthreemonths,butIthinkitmighttakelonger.YourResponse:A."Iagree,butwe’vealreadyallocatedextraresourcestospeedthingsup."B."We’llreassessthetimelinenextweek.Canyouprovidespecificreasonsforyourconcern?"C."Thethree-monthplanisfixed.There’snoroomfordelays."D."We’vebeenworkingcloselywiththeR&Dteam.Everythingisontrack."题目7（6分）：（会议中，美国代表提出需要更多市场数据支持）美国代表：Torefineourmarketingstrategy,weneedmoredetailedsalesdatafromthelastquarter.YourResponse:A."I’llrequestthesalesteamtoprepareareportbytomorrow."B."Thedataisalreadyincludedinthepresentation.Pleasetakealookatslide5."C."We’restillcollectingthedata.It’llbereadyinaweek."D."Thecurrentdataisn’tenough,butwecan’tgetmoreuntilthenextquarter."题目8（6分）：（会议中，英国代表建议调整产品设计）英国代表：Thecurrentdesignisn’tuser-friendly.Weshouldsimplifytheinterfacetoimprovecustomerexperience.YourResponse:A."Idisagree.Thecurrentdesignmeetsallourinitialrequirements."B."Let’sdiscussthisindetailnexttime.Ineedtoreviewthefeedbackfromourbetatesters."C."Wecanmakesomeadjustments,butweneedtoensureitdoesn’taffectthefunctionality."D."Thedesignisfinal.There’snoroomforchangesatthisstage."Part3:BusinessNegotiation(共4题，每题5分，总分20分)场景：中国公司与欧洲企业谈判合作项目假设你是中国公司的商务谈判代表，正在与欧洲公司的谈判团队讨论合作条款。根据谈判情境选择或补充回应。题目9（5分）：（欧洲代表提出要求提高合作分成比例）欧洲代表：Toensureafairpartnership,weproposea60/40profit-sharingratioinourfavor.YourResponse:A."Wecan’tacceptsuchahighratio.Thecurrent50/50isalreadyfavorabletoyou."B."We’reopentonegotiation,butweneedadetailedbreakdownofcostsandrevenues."C."Ifyouagreetoashorterprojectterm,wecanconsideraslightlyhigherratio."D."Theprofit-sharingisfixedinourcontract.Nochangesarepossible."题目10（5分）：（中国代表询问欧洲公司的付款方式）中国代表：Whatpaymenttermsdoyouprefer?Weusuallyrequirea30%depositupfront.欧洲代表：We’remorecomfortablewithmilestonepaymentseverymonth.YourResponse:A."Wecan’tacceptmilestonepayments.Thedepositismandatory."B."Wemightagreetomilestonepayments,butweneedtoreviewtheprojectphasesfirst."C."Ifyoureducethedepositto20%,wecandiscussaflexiblepaymentschedule."D."Thedepositisnon-negotiable.We’veneverdeviatedfromthispolicy."题目11（5分）：（欧洲代表质疑中国公司的生产能力）欧洲代表：Yourfactory’sproductioncapacityhasn’tkeptupwithdemand.We’reworriedaboutdelays.YourResponse:A."We’veinvestedinnewequipmenttoincreaseoutput.Here’sthereportforyourreference."B."Weunderstandyourconcern.We’llassignadedicatedteamtomonitorproduction."C."We’veneverfaceddelaysinourpreviousprojects.Thistimewillbenodifferent."D."Theproductionissueisyourresponsibility.Youshouldhavecheckedourcapabilitiesbeforesigning."题目12（5分）：（谈判陷入僵局，欧洲代表提出暂时休会）欧洲代表：Ithinkwe’rebothtootiredtomakedecisionsnow.Let’stakeabreakandresumetomorrow.YourResponse:A."Agreed.Wecan’tcontinuewithoutaclearagreement."B."I’mnotsureifabreakisnecessary.Let’strytoresolvethisnow."C."Fine,butweneedtosetatimelimitforthenextsession."D."I’magainstbreakingthemeeting.We’reclosetoadeal."Part4:Role-PlayScenarios(共3题，每题7分，总分21分)场景：商务差旅安排与问题处理假设你是一名公司代表，需要通过电话或邮件与酒店、航空公司等机构沟通差旅事宜，并解决突发问题。题目13（7分）：情境：你需要预订从上海到伦敦的机票，但发现原定航班因天气原因取消。你需要联系航空公司改签。要求：补全对话内容。航空公司代表：ThankyouforcallingBritishAirways.HowcanIassistyoutoday?You：A."I’dliketobookaround-tripticketfromShanghaitoLondonfornextMonday.Doyouhaveanyavailability?"B."MyflightBA123toLondonwascanceledduetobadweather.Canyouhelpmereschedule?"C."Ineedtocheckthestatusofmyfrequentflyerpoints.HaveIearnedenoughforafreeupgrade?"D."I’mlookingforahotelnearHeathrowAirport.Canyourecommendone?"题目14（7分）：情境：你已预订一家国际酒店的套房，但抵达当天发现房间有损坏（如马桶堵塞）。你需要通过邮件联系酒店经理解决。要求：补全邮件内容。Subject:IssuewithRoom[RoomNumber]DearHotelManager,You：A."I’dliketobookasuiteforthreenightsstartingtomorrow.Isitavailable?"B."Iarrivedatyourhotelthismorning,buttheroomIwasgivenhasacloggedtoiletandstainedcarpets.Couldyouarrangeforarepair?"C."I’msatisfiedwiththeroom.Thankyouforapleasantstay."D."IneedtocancelmyreservationbecauseIchangedmyplans."题目15（7分）：情境：你作为公司代表参加国际会议，需要安排与参会者的商务午餐。你需要通过电话与餐厅沟通预订。要求：补全对话内容。餐厅前台：Goodafternoon.WelcometoTheGrandRestaurant.HowmayIhelpyou?You：A."I’dliketoorderasteakforlunch.Doyouhaveanyspecialstoday?"B."Ineedtobookatableforsixpeopleat12:30PMforabusinesslunch.Isitstillavailable?"C."I’dliketocancelmy