《当代商务英语·商务涉外礼仪》-chapter 8

Module1TravelEtiquetteWhetherthiswillbeyourfirstoryourthousandthbusinesstrip，youshouldbeconsciousofconductthatisconsideredproperduringyourabsencefromtheoffice.Asarepresentativeofyourcompany，youneedtoknowhowtobehaveappropriatelyonabusinesstrip.First，youneedtopackalltheessentialitemsinacarry-onbagtoavoidbeingill-preparedforbusinessiftheairlinelosesyourluggage.下一页返回Module1TravelEtiquetteShowingupforatradeshoworameetingwithaclientdressedinyesterday'sclotheswillnotmakeapositiveimpression.Second，youshoulddressprofessionallyduringtheentiretrip.Yourattireshouldreflectthefactthatyouareonabusinesstrip，whetheryouareonaplane，onagolfcourseorinaconferenceroom.Third，youwillhavetobepreparedandbeontime.返回下一页上一页Module1TravelEtiquetteYoumaynormallyarriveattheofficeat8:10everymorningandnotspeakuntilafteryourfirstcupofcoffee，butclientswillnottakekindlytoyourdecisiontobe10minuteslateforanimportantmeetingandstillneedingtogooveryournotes.Forth，youarerequiredtouseproperbusinesslanguage.Eventhoughsomebusinesstripsmayincludemorecasualsituations，suchaslunch，dinnerorevengolf,返回下一页上一页Module1TravelEtiquettekeepinmindthatyouarestillrepresentingyourcompany，andliketheoldsayinggoes，“Looselipssinkships.”Fifth，youshouldbrushupontablemannersandthebasicsofbusinessetiquettebeforeyougo.Thismayhelpyouavoidanembarrassinggaffewhileonyourtrip.返回下一页上一页Module1TravelEtiquetteLastbutnottheleast，youmustsaveallreceiptsfromyourtripsoyoucaneasilydetermineyourexpenseswhenyoureturnandconductyourselfwithgraceanddecorumatalltimes.Ifyouareuncertainabouttheseterms，considerbuyingabookonbusinessetiquetteforsomelightreadingwhileontheplane.返回上一页下一页Module2PlanningaBusinessTripWhenyouplanabusinesstrip，youcansearchforthebestrouteonline，andmaketravelarrangementsthatarebothcosteffectiveandcomfortable.Andit'snotjusttheactualflightyoucanbook-youcanalsopre-bookaccommodation，offsiteairportparking，rentalcarsandsightseeingtrips.Flydirectifyoucan，butifyoucan't，thenleavesomeflexibilityintheschedule.Thisisgoodbothformissedconnectionsandforyourownhealth.返回下一页上一页Module2PlanningaBusinessTripMakingyourconnectionacouplehourslaterthanyourinwardflightwillfreeyoufromapossiblefive-mile-jogacrossanairportwithyourluggage.Youneedchooseareliableairline.Manysitesofferdataonwhichairlinesexperiencefewestdelays.Thiscouldmakeyourjourneymuchmorepleasant.Ifyouareafrequentflyer，thenpickanairlinethatservesmostofyourregulardestinationsandjointhefrequentflyerprogram.返回下一页上一页Module2PlanningaBusinessTripThatwillgiveyoulotsoftravelperks，anditworksforairlines，carhireandparkingtoo.Ifyou'reonashorttrip，travellightwithjustalaptopandacarry-on.Thiswillcutdownonsecuritychecksandmakeitquickertoleavetheairportatyourdestination.Ifyouareonalongertrip，keepimportantdocumentswithyou(youcanprintthemoutaheadoftime)soyouwon'thavetoworryaboutmessingupanimportantpresentationifyourluggagegoesmissingorgetsdamaged.返回下一页上一页Module2PlanningaBusinessTripYoucanalsousetraveltimetostudyanyimportantnotesordocumentsbeforeyourmeeting.Technologyisyourfriend.Withagoodcellphone，pager，laptoporanycombinationofthethree，youdon'tneedtoleavetherestofyourworkbehindwhenyou'reonabusinesstrip.Youcankeeptabsonthelatestinformationandhandleurgentsituationswhileheadingtoyournextdestination.返回下一页上一页Module2PlanningaBusinessTripYoushouldallowforsomedowntime.Ifyou'relucky，yourcompanyisflexibleaboutthefactthatyou'retravelingonyourowntime.Leavesometimetorelaxandhavefun.Itwillhelpyoubeamoreeffectivebusinesspersonandwillprotectyourhealthtoo.返回下一页上一页Module2PlanningaBusinessTripFinally，ifyouarearegulartraveler，makeachecklistforeverythingyouneedtoaccomplishbeforeyoutravelandprintitoutbeforeyournexttrip.Thiswillstreamlineyourtravelarrangementsandremoveevenmoreofthestressfromyourbusinesstrip.返回上一页下一页Module3TheBasicRulesforaBusinessTripWhenweplanabusinesstrip，itisnotjustamatterofbookingaccommodationandoffsiteairportparking.Wealsoneedtothinkaboutwhatwearegoingtodestination.Everycountryhasdifferentcustoms,sowhatworkswellindowhenwegettoouronemightbetotallyoutofthequestioninanother.Todobusiness，wewillneedtothinkaboutthebasicrules.Heretheyare:返回下一页上一页Module3TheBasicRulesforaBusinessTripAppearanceThisisoneofthemostimportant.Appearanceincludesitemssuchasourclothing，bodylanguageandgestures.Forexample，it'simportanttoknowwhetherournewbusinesscolleagueswillexpectustodressconservatively，formallyorattheheightoffashion.IfweareinItaly，forexample，wearingunfashionableclothesmayaffectthewayweareperceived.返回下一页上一页Module3TheBasicRulesforaBusinessTripWesternwomendoingbusinessintheUnitedArabEmiratesmayneedtodressmoremodestlythaniftheywereathome.Watchoutforgestures-itiseasytocauseoffenceifweusethewrongones.BehaviorBehaviorcoversawiderangeofareas，includinghowmeetingsarerun，protocol，negotiatingwithothersdiningandgivinggifts.返回下一页上一页Module3TheBasicRulesforaBusinessTripForexample，personalspacerequirementsvaryfromplacetoplace-andevenwithinthesamecountry.OneanalysisofthebehaviorofEnglishandFrenchspeakingCanadianssuggestthatFrancophoneCanadiansrequirelesspersonalspace.Punctualityisanotherissue-ifwebookameetinginEngland，knowthatpeoplewillexpectustoturnupontime，orevenalittleearly.返回下一页上一页Module3TheBasicRulesforaBusinessTripIntheUAE，crossingourlegstoshowthesolesofourfeetisconsideredoffensive.CommunicationEvencasualconversationholdspitfallsfortheunwary.IntheUK.someonewhyhasbeenknightedisreferredtobytitleandfirstnameinconversation,forexample，SirJames.IntheUAEdon'tdiscusswomen.返回下一页上一页Module3TheBasicRulesforaBusinessTripInsomecountriessuchasJapanspeakersprefernottousetheword“no”,whichmeansthatsometimesyesmayactuallymeannoandit'snottheonlyplacewherethathappens.InIndia,it'sconsideredmorepolitetosay“I'lltry"thantogiveanoutrightrefusal.返回上一页下一页Module4BusinessProtocolsandEtiquetteAbroadTheworldhaschangeddramaticallyandnowitisnolongeranicetytohaveinternationaletiquettetrainingbutanecessitytosucceed.Tosurvive，wemustbeabletocompeteinatrulyglobaleconomy，andtocompeteeffectivelywemustunderstandmoreaboutothercountries，othercultures，otherwaysofdoingbusiness.Toillustratethispoint，examinethisexample，amemberoftheU.S.返回下一页上一页Module4BusinessProtocolsandEtiquetteAbroadCongresstraveledtoMoscowinthewinterof1992-theworstwintermanyRussianshadexperiencedsinceWorldWarII.Foodwasscarceandpeoplehadtowaitinlonglineseverywhere.Muchtothehorrorofhisescorts，hecomplainedbecausehecouldn'tgethisbaconandeggsforbreakfast.It'sreallyamatterofputtingyourselfinyourEuropeancolleague'splace.Inthisexample，返回下一页上一页Module4BusinessProtocolsandEtiquetteAbroadyouarethehostandyouarehavingEuropeanguest，youexpectyourEuropeanguesttohaveatleastarudimentaryknowledgeofyourcountryandcustoms.Themoreknowledgeyourguesthasthemorefavorablyimpressedyouwillbe.Europeansfeelthesamewayaboutyouwhenyouareaguestintheircountry.Ifyouareignorantoftheircountryandculture，youcreatetheimpressionthatyou'reboorishor,返回下一页上一页Module4BusinessProtocolsandEtiquetteAbroadworse，thatyoudon'tcareenoughaboutthemtospendalittletimelearningabouttheircountryandculture.That'snotthekindofimpressionthatleadstoagoodbusinessrelationship.ApointtorememberisthatinEuropeandmostothercountries，businessisdonebasedonrelationshipsCulturaldifferencesandlanguagebarriersarecommonexcusesforinsensitivebehaviors.Tocreatefavorablerelationshipsrequiresawillingnesstolisten，understandandacceptthedifferences.返回下一页上一页Module4BusinessProtocolsandEtiquetteAbroadApproachgoingabroadasifyouwereinvitedtoyourboss'homeforaparty，assumingyouwouldlikearaiseorpromotion.Ifyouenterahostcountrywiththisattitude，you'11besensitive，welldressed，bringanappropriategiftandtakethetimetolearnthecustomsandbehaviorsthatwillmakeyouagraciousguestandleavethemwithafavorablefirstimpression.返回下一页上一页Module4BusinessProtocolsandEtiquetteAbroadDoingyourhomeworkbeforeyouvisitanycountryisessential，oncethereherearesomegeneralpointers:.Whenvisitingacountry，knowthenameoftheirpresidentorprimeminister,theirpoliticalsystem，languagespoken，officialnameofthecountryandthecollectivenameofitspeople..MostEuropeansshakehandswitheveryonepresentwhenarrivingandagainwhenleaving.返回下一页上一页Module4BusinessProtocolsandEtiquetteAbroad.Bepreparedtoreceiveandtogivealighterlessfirmhandshakeinmanycountries..Alwaysremoveyourglovesbeforeshakinghands(somethingtheformerPresidentBushforgottodothispastyearanditwasnoticedworldwide)..Nevershakehandswithonehandinyourpocket..InEurope，don'tusefirstnamesuntilyouareexplicitlyinvitedtodosobyyourhost.返回下一页上一页Module4BusinessProtocolsandEtiquetteAbroadWeconsiderusingfirstnamesasfriendlybutEuropeansdefinitelydon't.Usingfirstnamesthatquicklymakesthemfeeluncomfortable..Attempttospeakthelanguageofyourhostcountry，evenifyoucanonlymanageafewpolitephrases..Neveruseslangterms，idioms，sportsanalogiesorcolloquialisms，forexample，“Iwastickledtodeath.We'vegotyoucovered.Igotakickoutofit.”返回下一页上一页Module4BusinessProtocolsandEtiquetteAbroad.Neverslappeopleontheback..Gift-givingcustomsvaryfromcountrytocountry，makesuretoobservethem.Keepthisinmind:Neverbetacky，violatetradition，orsendintimateitems.返回上一页下一页ABCforYouTheWorld'sBestandWorstAirportsAreyouplanningatrip'?Thentheselistsmightbeuseful.CNNhasalistoftheworld'sbestairportswhichhaveconsistentlybeentopratedoverseveralyears.Theseare:.HongKongInternationalAirport.ChangiInternationalAirport，Singapore.IncheonInternationalAirport，Seoul，SouthKorea.KualaLumpurInternationalAirport，Malaysia返回下一页上一页ABCforYouTheWorld'sBestandWorstAirports.MunichAirport，GermanyThenewssitealsohasafeatureontheworld'sworstairports:.BaghdadInternationalAirport，Iraq.IndiraGandhiInternationalAirport，Delhi，IndiaLuklaAirport,Nepal.LeopoldSedarSenghorInternationalAirport，Senegal返回下一页上一页ABCforYouTheWorld'sBestandWorstAirports.LosAngelesInternationalAirport，USA.LondonHeathrow，UK.CharlesdeGaulleInternationalAirport，Paris，France返回下一页上一页ABCforYouTheWorld'sBestandWorstAirportsHowtoMakeaHotelRoomFeelLikeHome.Chooseahotelthat'sincloseproximitytoyourmeetingorclient.Askyourclientiftheyhaveacompanydiscountwiththehotel..Usethepromiseofalongstay(orifyouwillreturnoftenoveraperiodoftime)，asleveragetoaskforextras.返回下一页上一页ABCforYouTheWorld'sBestandWorstAirports.Lookforhotelswithin-roomamenities:voicemailavailability，two-linespeakerphone,fax/printer/copier，ergonomicchair,24-hourroomservicecoffeemakerandironingboard.返回下一页上一页ABCforYouTheWorld'sBestandWorstAirportsTips&Warningsfo