《管理英语4》国家开放大学本科一平台机考真题总题库2026秋期珍藏版

PAGE1PAGE《管理英语4》国家开放大学本科一平台机考真题总题库说明：资料整理于2026年11月，适用于2026秋季及以后学期国家开放大学电子商务、工商管理、农村区域发展、物流管理和行政管理本科学员一平台期末机考考试。第一大题、交际用语(单选题)本大题共包含5小题，每小题2分，共计10分。阅读对话，从A、B、C三个选项中选择一个能填入空白处的最佳选项。—________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.C.Areyouableto—________—I’dliketohavethisfilmdeveloped.B.MayIhelpyou?—________—Oh,no!Actually,Ipreferworkingonmyown.C.Doyoupreferteamworkorworkingindividually?—________?—Sheisadataanalystinasoftwarecompany.A.Whatdoesyourauntwanttodo?—CouldIborrowyouriPadforafewhours?—________.Enjoyyourtime.B.Sure,hereyouare—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?—________.C.I’dloveto,butI’mbusythisweek—DoyouknowwhereIcanrepairmymotorcar?—________.B.Aroundthestreetcorner—DoyoumindifIusevoucherstospendinarestaurant?—________.B.Notatall.Goahead—Don’tkeepwaterrunningwhenyouwashhands.—________C.Sorry,Iwon’t.—Don’tworry,Mum.Thedoctorsaiditwasonlyacommoncold.—________!I’lltellDadthere’snothingserious.A.Whatarelief—Excuseme,butsmokingisn’tallowedhere.—________.A.Oh,sorry.Ididn’tknow—Haveyoualreadypaid?What’smyshareofthebill？—________.Itwasn’tverymuch.C.Don’tworryaboutit—Haven’tseenyouforages.Whatareyoubusydoingnow?—________.C.Iamworkingparttimeinabookstore—Haven’tseenyouforages.Whatareyoubusydoingnow?—________.C.Iamworkingparttimeinabookstore—Howcanyouexplainthelatestsituation?—________,Iknowitisallmyfault.B.Sorry—Howdidyourmeetinggoyesterday?—________.Itwasreallyfrustratingactually.A.Notsogood—Howdidyourmeetinggoyesterday?—________.Itwasreallyfrustratingactually.A.Notsogood—HowwasyourjobinterviewlastMonday?—________.Sheseemedinterestedinmyworkingexperience,butshedidn’taskforreferences.B.I’mnotsure—IamsorryforwhatIhavesaidtoyou.—________.C.Nevermind—IhaveatleasthalfanhourexerciseinspeakingEnglisheveryday.—Terrific________!A.Keepitup—IhaveatleasthalfanhourexerciseinspeakingEnglisheveryday.—Terrific________!C.Keepitup—IthinkIhavemadeagreatmistake.—________C.Idon’tthinkso.It’snotyourfault.—IthinkIhavemadeagreatmistake.—Idon’tthinkso.________.C.It’snotyourfault—Ithinkthingshavebeenabitdifficultforusinthelastcoupleofmonths.—________We’vebeenworkinghard,butstillgettingbehind.A.You’reright.—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—________.We’vebeenworkinghard,butstillgettingbehind.A.You’reright—Ithinkwe’llhavetotalklater.I’vegottogonow.Greatseeingyou.—________.A.Nicemeetingyou—Iwantedtotalktoyouabouthowtomotivateourstaffinthebusinessintelligenceteam.—______.C.That’salsowhatIamconcernedabout—I’dlikeawake-upcallat7：00a.m.,please!—OK,________.B.I’llmakesureyougetone—I’mgoingtoBeijingforafewdays.—________.IwishIcouldgowithyou.C.Ireallyenvyyou—I’mjustgoingtohavetowakeupanhourearlier.—________.B.Soundslikeagoodplan—Ifyoucan’tsaywhatyou’vecometosayatthemeeting,what’sthepoint?—________,butIthinkyoumightneedtochangeyourapproachsomewhat.B.Icanseethat—Isitpossibleforyoutoworkouttheplantonight?—________.B.Yes,Ithinkso—It’saboutasuccessfulbusinessman’smanagementexperience,isn’tit?—________!B.That’sright!—Jack,howdoyoucomparetheircompanyandours?—________.C.Well,it’shardtodothat—Jack,howdoyoucomparetheircompanyandours?—________.C.Well,it’shardtodothat—Jack,I’dliketohaveyouropinionsaboutmywrittenreport.—________ButIhaveonesuggestion.A.Itlooksfinetome.—Over-the-top?Youmean...—________.A.Well,sometimesyourco-workersfeelthatyouaretooloud—Readingisthebestwaytopasstimeonthetrain.—________,Inevergotravelingwithoutabook.B.That’strue—Scott,I’dliketohaveyouropinionsaboutmywrittenreport.—________.ButIhaveonesuggestion.C.Itlooksfinetome—Sorryforbeinglate.Ishouldhavecalledyouearlier.—________.I’vejustarrived.C.That’sallright—Terriblysorrytointerrupt,butmayIuseyourdictionary?—Yes,________.A.ofcourse—TheAutoShowintheCityStadiumhasbeencanceled?—Oh,no！________!A.Whatapity—Thetripoughtnottotakemorethananhour.—_________.Itisatleasttwohours.B.Youmustbejoking—Thisisareallylivelyparty.Thereisagreatatmosphere,isn’tthere?—_________.Thehostsknowhowtohostaparty.B.Yes,indeed—Thismathematicalproblemistoodifficultformetosolveontime.Couldyoupleasehelpme?—________.C.Sure,I’llgiveyouahand—Thisprojectistoobigformetofinishontime.—________.C.I’llgiveyouahand—Whatareyougoingtodothisweekend?________.Iftimepermits,ImaygotoShanghaiwithmyfriends.A.Itdepends—Whatareyougoingtodothisweekend?________.Iftimepermits,ImaygotoShanghaiwithmyfriends.C.Itdepends—What’sthenoise?Itsoundsasifitcomesfromupstairs.—________,Itmustbethewindow-cleanerworking,nextdoor.A.Idon’tthinkso—Whichofthesehatsdoyouwant?—________.Eitherwilldo.A.Idon’tmind—Willyougoonapicnicwithustomorrow？—________.B.Sorry,IhaveanappointmentwithDr.Brown—WillyouhelpmearrangeameetingwithMr.Brown,please?—________.Ihavetofinishmyprojectrightnow.C.Sorry,Ican’t—Wow!Thisisafantasticproject!I’veneverknownyou’resocreative.________C.Thanksforyourcompliments.—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon’t.________.Confidenceisreallyimportant.C.Icouldn’tagreemore—You’dbetternotpushyourselftoohard.Youcanasktheteamandlisten.—________.A.Youareright—You’dbetternotpushyourselftoohard.Youcanasktheteamandlisten.—________.A.Youareright.—Yourshoesgowellwithyourdress.—________.B.Thanksforyourcompliment第二大题、词汇与结构(单选题)本大题共包含15小题，每小题2分，共计30分。阅读句子，从A、B、C三个选项中选择一个能填入空白处的最佳选项。________employeeskeepleavingandjoiningthecompany,theyalsoretirefromtimetotimeleavingemptyplacesinvariouspositions.B.As________employeeskeepleavingandjoiningthecompany,theyalsoretireformtimetotimeleavingemptyplacesinvariouspositions.B.As________fosteracreativeculture,itisimportanttofindtherightemployeesduringtherecruitmentprocessandbringthemintothecompany.C.Inorderto________hewasexhausted,hekeptonworking.B.Although________hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.A.Dueto________managersspendmostoftheirtimeinface-to-facecontactwithothers,buttheyspendmuchofitobtainingandsharinginformation.C.Notonlydo________onthehilltop,youcouldenjoythesceneryofthecitybathedinthesun.A.Standing________theday,ifhisemployeeshavetobeforcedtousetheapp,howcanheexpectconsumerstowanttowillinglypaytouseit?A.Attheendof________theinversehappens,therewillbeasurplusofstocksandoverstaffing.C.If________thejob,employersdon’twanttohirepeoplewhoaredifficulttogetalongwith.C.Regardlessof________thereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.A.Fearing________thereissmoke,thereisfire.C.Where________wecan’tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.C.Although________withEnglish,Chineseisgenerallybelievedtobemoredifficulttolearn.A.Compared________youdon’tcompletetasks,youwon’tgetpromoted.B.IfAchild’scharacterisgreatlyinfluencedbyhishome________.B.environmentAfacilityenablingparticipantsindistantlocationsto______aconferenceelectronically.B.takepartinAfterdaysofinvestigation,thepolicewere________reality.B.approachingAllofthetablesandchairs________away.B.hadbeenstoredAllthe________guestsareseatedinthefrontrow.C.distinguishedAll________glittersarenotgold.A.thatAlongthedustyroad_________agroupoftourists.C.cameAlthoughwecan’tcompeteintermsofsize,I______believeweholdanadvantageintermsofdedicationtocustomerservice.B.doAnagreementwasreachedonthe_________ofmutualrespectandmutualinterest.C.basisAnappreciatedgiftandthegestureofprovidingitwill______yourcoworker’sday.B.lightupAnappreciatedgiftandthegestureofprovidingitwill_______yourcoworker’sday.C.lightupAneffectiveleadersetsthetonefortheteam,encouragesapositiveworkplacecultureandisableto_____culturalchange.A.bringaboutAneffectiveleadersetsthetonefortheteam,encouragesapositiveworkplacecultureandisableto_____culturalchange.B.bringaboutAnemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnessto______anyconstructivesuggestions.A.complywithAnemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnessto______anyconstructivesuggestions.C.complywithAnemployeemayexpresstheirdifferentunderstandingand,atthe_________sametime,awillingnesstowithanyconstructivesuggestions.A.complyAsIseeit,youshouldmanage—coordinate—theprojectand_________theteamsneededtocompleteitsuccessfully.A.bringtogetherAtarough______,wewilltakeanotherfourweekstofinishthisplan.A.estimateAtarough______,wewilltakeanotherfourweekstofinishthisplan.A.estimateAT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.A.morelikelyBytheendoftheyear,thesalesplanforthenextyear_________.B.willhavebeenmadeCompaniesare________interestedinyoursoftskills________theyareinyourhardskills.B.as…as…Companiesofferpromotionswithouthavinganadequateplaninplacefor____withvolume.C.dealingConcentrateonbeing________andreal.A.distinctControllinginvolves________achievementagainstestablishedobjectivesandgoals.A.measuringCulturaldifferences_________fourcategories:religion,nationality,regionandlifestyle.C.fallintoCurrentopinionamongpoliticiansisthatsheis_________,standsforherprinciples.C.courageousDoyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Whichofthefollowingwordscanreplacetheaboveunderlinedword?A.imagineDon’tbeintimidatedbythebadperformancereviewandwanttoquitthejob;______,learnfromit.C.insteadEachemployee,______his/herspotonthetotempole,hasaninfluenceonhowGoogleperforms.A.regardlessofEffectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms____colleaguesandcustomerscangraspandactupon.A.thatEmployeeshave________toallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.C.accessEventhebestcontinuallyseekwaysto________theirskills.C.sharpenEventhemostbrilliantstrategyfacesfailure________itcannotbeexplainedclearlyandconcisely.A.ifEveryemployeeatGooglehastheopportunityto_________20%ofhisorherworkingtimeonaprojecttheychoose.C.spendEverytimeItriedtosaysomething,hewould______tosomethingelse.B.moveonFifty-fivepercentoftherespondentssaidthatpraiseandattentionfromtheirsupervisorwouldmakethemfeel_________thecompanycaredaboutthemandtheirwell-being.B.asifGettingmanagerstovoteonthatmightturninto“Who’sthemostpopular?”,____coulddeviatefromrewardingtheemployeesontheiractualperformance.C.whichGoodwork________goodpay.A.deservesGoogledoesjustthatbyhostingemployeeforumseveryFriday,________theydiscussthe20most-askedquestions.C.whereGreatchanges_________incompaniesintheU.S.andabroadbecauseofglobalization.A.havetakenplaceGreateremployeesatisfaction________higherperformance.C.contributestoHeadvisedthatwe________early.B.setoutHeexplainedthathe________toaskforaleave.B.wantedHeexplainedthathe________toaskforaleave.B.wantedHeorderedthatnothing_______untilthepolicearrived.B.shouldbetouchedHeorderedthatnothing_______untilthepolicearrived.B.shouldbetouchedHerefusesto________hisdefeat.C.acknowledgeHewillwritetomeassoonashe________home.B.returnsHowdoweexpecttocompetewithacompanythathassuchahuge______andhugeresources?C.reputationHowdoyougetyourmembersto________asateam?C.pulltogetherIhavebeenveryluckytohavehad________managersduringmycareersofar.A.terrificIhavenoidea______youmean.A.whatIhavenoidea______youmean.B.whatIliketothink________.Iamalwaystheonefindingnewwaystoasituationorchallenge.C.outsideoftheboxIthinkabigpartofitis______weknowhowtohavefuninthejob.C.thatIthinkabigpartofitis______weknowhowtohavefunonthejob.C.thatIthinktheprimary_______factoristhere’sbeensomuchabsencelately.A.contributingIthinktheprimary________factoristhere’sbeensomuchabsencelately.C.contributingIwillaskthemto_________anewdesign,somethingabitmoretoneddown.C.comeupwithIwouldrecommendthatyou________onfollowingthroughwithprojects.B.workIwouldrecommendthatyou________onfollowingthroughwithprojects.C.workI’dliketoknow________theforcesforchangecomefrom.A.whereIfdemandisrisingbutthefirm_________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.C.issufferingIfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.A.cangetIfit________uptome,I’dloveforeveryonetocomeinatnoon.C.were—Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown.—Whichofthefollowingwordscanreplacetheaboveunderlinedword?______B.jointlyIfyoucouldhavean______supplyofanyfood,whatwouldyouliketohave?B.endlessIncompetitivemarkets,leadersareunderincreased______tomaintainapositiveworkculture.A.pressureIncompetitivemarkets,leadersare______increasedpressuretomaintainapositiveworkculture.A.underInhighschool,Iamequallycomfortable_________asamemberofateamandindependently.B.workingIntoday’senvironment,_______peopleareoftenburnedout,it’simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.A.whereIntoday’senvironment,_______peopleareoftenburnedout,it’simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.B.whereIneffectivecommunicationcanbe______.A.disastrousItisoftenthefact___theteammembershaven’tagreedonhowtheywilldeliveraproductorservice.C.thatItisoftenthefact___theteammembershaven’tagreedonhowtheywilldeliveraproductorservice.C.thatItisthroughenthusiasmandquietintensity___wetransformcreativityandvisionintothetechnologies.A.thatIt’saboutasuccessfulbusinessman’smanagementexperience,_________?C.isn’titIt’saboutmynewroleasprojectcoordinatorthatI’m_____.B.takingonIt’saboutmynewroleasprojectcoordinatorthatI’m______.B.takingonIt’saboutmynewroleasprojectcoordinatorthatI’mtaking____.B.onIt’saboutmynewroleasprojectcoordinatorthatI’mtaking____.A.onKeepa______attitudeanddon’tletyourselfdrowninuncertainty.B.positiveKeepa______attitudeanddon’tletyourselfdrowninuncertainty.B.positiveKeepa______attitudeanddon’tletyourselfdrowninuncertainty.B.positiveLeaders,Welchsuggested,are______thosewhoachieveresults______thosewhosharethevaluesofthecompany.A.notonly,butalsoLearningnewthingshasalwaysbeenagreat_________forme.A.motivatorLetyourvalues________inyourcommunication.C.comethroughLetyourvalues________inyourcommunication.C.comethroughLindawalkedatthehead,______byhercolleagues.A.followedMakethepictureas______asyoucan.A.clearMenandwomenintheteamareinterestedindifferentthings,weshouldavoid______themsomethingtheydon’twant.B.givingMiddlemanagersdirectly______topmanagement.B.liedtoMyleathershoescostme______thelastpairsIbought.C.threetimesasmuchasMyleathershoescostme______thelastpairsIbought.C.threetimesasmuchasOnhearingthenewsofher________themajorexamagain,thegirlburstintotears.A.havingfailedOnhearingthenewsofher________themajorexamagain,thegirlburstintotears.A.havingfailedPayPalCEODavidMarcuswroteacriticallettertohisemployees______themfornotusingPayPalproducts.B.blamingPleaseaskthesolicitorwhathis______wouldbetotakethecasetocourt.B.feePlease________yourhandifyouhaveanyquestionatall.A.raiseProvidetraininginsystematicmethodssotheteam______itsenergy______theproject.C.expend…onRedundancyhappenswhenemployeesneedto______theirworkforce.Andasaresult,someonegetsdismissedfromwork.C.reduceRegularandconcretefeedbackisimportantwhen______withaworkerwhoisnotperforminguptoherpotential.B.dealingRegularandconcretefeedbackisimportantwhen______withaworkerwhoisnotperforminguptoherpotential.B.dealingSaywhatyoumeanin____fewwords____possible.A.as…as…Self-esteemneedsmightincludethe______fromaworkplace.A.rewardsSheisveryadaptiveandsoon______tothecampuslife.B.adaptedSheisveryadaptiveandsoon______tothecampuslife.B.adaptedSomeemployeesareputtingupresistanceforfearofareductioninbenefitsorbeing______.B.laidoffSomeemployeesareputtingupresistanceforfearofareductioninbenefitsorbeing______.B.laidoffSomeemployeesareputtingupresistanceforfearofareductioninbenefitsorbeing______.C.laidoffSometimes,membersofteams________obstaclesbyfocusingonsolelytheirownpursuitsandgoals.A.createSometimes,membersofteams____obstaclesbyfocusingonsolelytheirownpursuitsandgoals.A.createSupervisorsshould______theiremployeesintwo-waycommunicationsothatunderstandingtakesplace.B.engageTeammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.B.viewedTeammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.B.viewedThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom______onthemanagerofyourlocalWendy’srestaurant.B.thoseThedirectorsaystome,“______arguewithcustomers.”C.Don’tTheHumanResourceManagingDepartmentatHondais______specificinstructionsonhowtoemploythebestpossibleworkers.C.givenTheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.C.onhowtoThekeytosuccessfulimplementationisclearly______thestrategytothewholecompany.A.communicatingTheleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.C.excelsThemajorityoftheseteamchallenges_________anywhere.C.canbedeliveredThemeaningof“communication”goesalot_____thanpeopleoftenthink.C.deeperThemostimportantthingistoclarify______youwanttosay.B.whatTheresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.B.indicateTheresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.B.indicateThescientistsarestill______inventingnewmethodsofreachingouterspace.B.workingonThescientistsarestill______inventingnewmethodsofreachingouterspace.C.workingonThetotalbudgethasbeenfor______thisproject.A.allocatedThetotalbudgethasbeenfor______thisproject.C.allocatedThetotalbudgethasbeen______forthisproject.C.allocatedTheworkmenwantto______thenumberofworkinghoursandtoincreasepay.B.decreaseTheworldlargestsearchenginecompanyprovidesafreesearchservice______userscangetrelevantresultsinaninstant.C.withwhichTheireconomyisexport______.A.orientedThereisno________thefactthatheisthebeststudentintheclass.C.denyingTheydependoneachothertosurvive.Inotherwords,theyare______forsurvival.B.interdependentTheyhavecometotheconclusion_________thiswinterwillbeevencolderthanbefore.A.thatTheyweren’ttookeenontheideaatfirst______theythoughtitwouldmeanthebusinessintelligenceteambeingrewardedmorethantheotherdepartments.A.becauseTheyweren’ttookeenontheideaatfirst______theythoughtitwouldmeanthebusinessintelligenceteambeingrewardedmorethantheotherdepartments.A.becauseThisistheman________Isawlastnight.B.whomTobe______,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.B.effectiveTobe______,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.B.effectiveTobuildthereservoir(水库),thousandsofpeoplehavetobe______.A.relocatedToreducethe________lossduringthechange,wemustmakesurewehavethenecessaryskills.C.producedUntilastrategicplanis______.ithasnorealvalue.A.putintoeffectWeareinterestedintheweatherbecauseit_____ussodirectly-whatwewear,whatwedo,andevenhowwefeel.B.affectsWeareinterestedintheweatherbecauseit_____ussodirectly-whatwewear,whatwedo,andevenhowwefeel.C.affectsWeneed________communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically.A.outstandingWewouldbegrateful_________anyinformationyoucangiveus.A.forWe________withachievement.B.areobsessedWe’veaskedthestanddesignersweusedbeforeto______upwithsomedesignsforus.A.comeWe’veaskedthestanddesignersweusedbeforeto______upwithsomedesignsforus.A.comeWendysuggeststhatwe______tomorrow.B.shouldgoWhatcanwe______him?B.expectfromWhatyouneedtodoistokeepthingsshortandsweet,justthe______.C.highlightsWhenastrategyisnotunderstoodorembraced,itusually______misunderstandingandunevencommitmentstoimplementation.C.resultsinWhenpeoplearesurroundedby______communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.B.constant―WhenthemessagefinallyreachedtheCommandCenter,it_________“mutated”tobecome.―“Sendthreeandfour-pence,we’regoingtoadance.”B.hadWhilemodestfearmightbehealthyformotivation,______itcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.C.abusingWhowas________themeeting?A.chairingWiththe_____ofChina’seconomicreforms,thereisgreatercooperationandinterdependencebetweentheprivateandthepublicsector.A.deepeningWithouthisassistance,I________theresearchlastmonth.A.wouldnothavecompletedWouldyou________hernovelsasseriousliteratureormereentertainment?B.classifyYou______buildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday.A.willnotYouareveryenthusiasticandwe_______that,butsometimesyoucanbeabitover-the-top.A.appreciateYoucandemonstratethissameprinciple,______onalessdramaticscale.B.althoughYoucan’taffordtositback—______itmightbetempting.B.eventhoughYoucan’taffordtositback.—______itmightbetempting.B.eventhough第三大题、阅读理解(单选题)本大题共包含5小题，每小题4分，共计20分。阅读短文，从A、B、C三个选项中选择一个正确答案。Ateamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn’tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.Inthecenteroftheroomwasabigboxofballoonsthathadn’tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon.Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.Whatwasthepurposeofholdingthisteam-buildingevent?B.Makingtheteammembersknowhowtocooperatewitheachother.Wherewastheeventheld?A.Inarestaurant.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?C.5.Whichstatementbelowiscorrectabouttheevent?C.Inthethirdround,everybodyhadtheirownballoonwithin2minutes.Whatwastheeventgoingtoteachtheseemployees?A.Cooperatingwithothermembersismoreefficientwhentheyareworkingtogether.FiveBasicFunctionsThatMakeuptheManagementProcessIn1916,aFrenchcoalminedirectornamedHenriFayolwroteabookentitledAdministrationIndustrielleetGenerale,whichsetforthfivedistinctfunctionsofmanagingthatFayolinsistedwereapplicableinanyindustry.Inthe1950’s,managementtextbooksbegantoincorporatesomeofFayol’sideasintotheircontent,andtoday,managementcoursesstillusemanyofhisideastoteachmanagementtobusinessstudents.PlanningPlanninginvolvesdecidingwheretotakeacompanyandselectingstepstogetthere.Itfirstrequiresmanagerstobeawareofchallengesfacingtheirbusinesses,andthenitrequiresmanagerstoforecastfuturebusinessandeconomicconditions.Theythenformulateobjectivestoreachbycertaindeadlinesanddecideonstepstoreachthem.Theyre-evaluatetheirpla