外贸函电之Letter.ppt

1、Business English Writing,Part II,Comparison,Part I VS Part II 1.Reader inner/outer 2.Important points 3/5 3.Information provided less/more 4.Words 40-50/120-140,Letter,Format,一封信的 inside address subject date signature carbon copy等在BEC中级写作考试中均可一省略 salutation message or body complimentary close,Requir

2、ement,1. 研究收信人的兴趣所在 2. 采用恰当的语气 You-Attitude /I-Attitude or We-Attitude 3.言简意赅 4.有礼有节,善解人意,5.措词精确有力 instead of say will you be good enough to please in the near future soon at the present time now come to decision decide express a preference for prefer for the reason that because 6.重视文章的开头和结尾,开头部分: 1

3、.不要使用否定性的或不礼貌的词语 2.要从对方的观点出发,不能以自我为中心 3.开始句一定要切合正题 4.开始句最好提一下上次联系的情况 5.首段不宜太长,开头常用的表达方式,Referring to previous contact: Thank you for your letter of/dated(日期) With reference to Further to In reply to Stating the reason for writing: I am writing to enquire about to confirm that to apologise for/about

4、in reply to your(提到上次交往) with reference to (提到上次交往),结尾段落: 1.明确指出希望对方采取的行动 2.如果对方不是行动的执行者,一定要指明动作的执行者是谁 3.说明该行动的具体实施细则 4.指明最后的期限 5.避免使用消极性的词汇 6.如若需要,表明愿意提供帮助的态度 7.结尾段落不宜过长,If you have any further questions, please contact me on (联系方式) /at+电话号码 If you have any further questions, please do not hesitate

5、 to contact me directly/please feel free to contact me. I look forward to hearing from you soon.,结尾常用的表达方式,商务信函-题目分类,1.订单类 handling order 2.询问类 enquiry and reply 3.投诉类 complaint and apology 4.告知变化类 notice of changes 5.邀请类 invitations,1.订单类 handling order,You are the owner of a clothing factory. A cu

6、stomer has sent you a letter summarising a recent negotiation. You have written some notes on the letter. Write a120-140 words reply to the buyer using the letter and your notes. Write on your Answer Sheet.,Sample,Dear Stephanie, Thank you for your letter of 1 March. We are delighted that the Sheba

7、range will be in your catalogue. There are, however, some small points which need clarifying. The Sheba range comes in six colours. Please look at the samples and confirm which three colours you would like. You referred to the further option of 3,000 pieces. I thought we had agreed on 4,000. Please

8、confirm the correct figure. I can confirm the optional pieces will cost $ 5.25 each. Unfortunately, due to a full order book, we are unable to deliver by 1 August,1999. The earliest date would be 15 August,1999. I hope this will be acceptable. I look forward to hearing from you soon. Yours sincerely

9、, Parveen Mirza,商务知识积累,real estate房地产 business estate/park 商务区 industrial park 工业区 property consultancy 房地产中介 premises agent 房地产中介 lease 租 lessor 出租方 lessee/renter/tenant 承租方 put out to lease 招租 accommodation 使用面积,2.询问类的题目enquiry and reply,The company you work for is expanding rapidly and is looking

10、 for new premises. Your Managing Director is Interested in Waterside Industrial Park, and has asked you to write a letter to find out more information. Read Waterside Industrial Park s advertisement below, on which your managing Director has already made some notes. Then, using all your Managing Dir

11、ectors handwritten notes write your letter to Rosemary Brown at Waterside Industrial Park. Do not include postal addresses. Write 120-140 words on a separate sheet.,Sample,Dear Mrs Brown With reference to your advertisement in the local newspaper, I would like to have more information about the abov

12、e. Could you tell us which other firms are in the area, and what are the sizes of the units available for rental. Regarding the financial help mentioned, could you inform us who would qualify for it and how to apply. Another point to clarify is the skilled labour costs compared with other areas. Fin

13、ally, we would be grateful if you could send us the information pack to our address. We look forward to hearing from you soon. Yours sincerely Alya Maideen,询问类常用句型,I am writing to enquire about I am interested in your I would be grateful if you could send me I would like further information about,投诉

14、与道歉信,投诉信的结构: 1.投诉的事由 2.详诉事件/投诉理由 3.提出要求 投诉信常用句型: I am writing to complain about I am not satisfied with I must therefore insist that,例题,You recently attended a one-day training course on health and safety. You were disappointed with the course and you have decided to write a letter of complaint to t

15、he training company. Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement. Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services. Do not include postal addresses. Write 120-140 words

16、 on a separate sheet.,GBG Certification ServicesGood for business, good for you,Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe an

17、d legally sound working environment for your staff.,Our one-day courses include:,Experienced and highly-qualified trainers (trainer was sick-replacement poor) High-quality information packs (pile of loose photocopies) Small groups(maximum 8 people) (not true) price includes lunch and refreshments (e

18、xplain what was wrong with lunch) All one-day courses run Monday-Friday from 9:30-17:00. (start late),For more information contact: Mora Geddings GBG House Summerfield Road Oxford OX8 4DN,满分范文,Dear Mrs. Geddings, I write regarding a training course on health and safety which I attend 27 November. Wh

19、en I booked this course, I chose your company as it came highly recommended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of

20、loose photocopies, which was not promised. The class supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started 1 hour late, and the lunch that was not served.,I am sure you can understand my disappointment. I would therefore be glad if you

21、could investigate this matter. I look forward to hearing from you. Yours sincerely, Lisa Kostevska,索赔,claim v./n. 索赔 claims 赔偿金 claim against the insurance company bring/lodge a claim against 对提出索赔 take legal action against 对提起诉讼,道歉信的结构,1.表示歉意 2.解释原因 3.处理意见 4.再次道歉,道歉信的常用句型,I am writing to apologize

22、for/about This was due to Unfortunately, we have been unable to I am sorry for any inconvenience this has caused. I can assure you that we will,例题,You are the secretary in a company which makes plastic tableware. Your boss has left the letter below for you to answer. Write a letter of 120-140words t

23、o Ms. Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss. Do not include addresses. Write on your answer sheet.,Chris: please write back to Ms Jereme with regrets, etc. We mustnt lose this customer. Thanks,Dear Sir or Madam, We have us

24、ed your company as a supplier to our restaurants for several years,(5years to be exact.) and until recently the quality of your products has always been good. However, on 2 September this year, we took deliver of some plastic tableware which was of extremely poor quality. Many of the bowls were chip

25、ped (we will replace them free of charge) and several of the folks were broken. We cannot use them in our cafeterias.,I do hope that such a delivery will not be repeated, and that you supplies to us in the future will again be of high quality. (So do I! It was the faulty packing machine-now repaired

26、) If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier (tell her it wont happen again shes an excellent customer, so please offer our apologies) to provide us with goods which meet our own high standards. I am sure you will be able to pro

27、vide us with a satisfactory explanation. Yours faithfully, Ann Jereme,满分范文,Dear Ms Jereme, Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.

28、(表示歉意) After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.(解释原因),According to the sales contract between us, we will replace your faulty delivery free of charge.

29、 (处理意见) I would like to offer our apologies once again and thank you being an excellent customer.(再次道歉) Yours sincerely,告知变化类 notice of changes,You work in the Sales Department of an international company. Manuela Garcia, an important client, is visiting your company for a day. There are some change

30、s to the itinerary you sent her last week. Write a letter of 120-140 words to Ms Garcia, using the original and your handwritten notes, informing her of the changes.,Proposed itinerary for one-day visit of Manuela Garcia Wednesday 20 October 11:00 Ms Garcia arrives on flight 1 B 432 from Madrid John

31、 Sallis to meet Ms Garcia at airport 11:30 Arrive at company 45 (Original arrival time too optimistic) John Sallis to give Ms Garcia an introductory tour of the company 12:30 Lunch at White Hart restaurant (Restaurant full. Its now the Swan hotel) (John Sallis, Carol Snape, Sue Smith, Ms. Garcia) (Carol cant make it. Explain why?),14:00 Meeting in boardroom (John Sallis, Carol Snape, Sue Smith, Ms. Garcia) 15:30 Coffee break 16:00 Product presentation (give