积极的肢体语言.ppt

1、Positive Body Language 积极的肢体语言,PRACTICS 练习,Communication Channel 沟通的渠道,Body Language 55% Words 38% Vocal 7%,Training Objective 培训目的,Define the concept and character of body language clearly 清楚定义出肢体语言的概念和特点 Parse the meaning of body language and confirm its effect 解析肢体语言并清楚其作用 Identify the silence me

2、ssage sent by guests 识别宾客传达的无声讯息,What is Body Language?什么是肢体语言?,The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others. 一个人可用来与他人达到非语言交流的手势、体态或脸部表情.,Whats our Body Language? 我们的肢体语言包括?,The Head 头,The Mouth 嘴,The Eyes 眼睛,The Hands 手,The Feet 脚,The

3、 Manner 仪态表情,The Head头,A tilted head shows that you have interest in the topic. 侧向一旁说明对谈话有兴趣。 If you hold your head straight, this shows you have a natural attitude with the speaker. 头挺得笔直说明对对方的谈话持中立态度。 If your head points down, it looks like you are not interested in talking with the speaker or hol

4、d a negative attitude. 低头说明对对方的谈话不感兴趣或持否定态度。 Most people around the word, nod their heads up and down to mean “Yes” or “I agree with you” and shake their heads from sided to side to mean “No.” 世界上大多数的人上下点头表示对或我同意你的话,摇头表示不。,The Eyes眼睛,The first time you have a conversation with a stranger try to look

5、 at the nose part of the speaker, because this will make him/her more comfortable. Do not gaze directly at the speakers eyes for a long time, because it will make the speaker feel uncomfortable. 与陌生人初次交谈，视线落在对方的鼻部是最令人舒服的，直接注视对方眼睛的时间不宜过久，因为长时间凝视对方会令人不自在。 When you look at the eyes of the speaker, if i

6、t appears that his/her vision has became vacillated then your gaze has probably made him/her feel uncomfortable. It would be better to move to the mouth or nose part. 当你盯着对方双眼看时，发现对方在谈话时目光从专注变得游移，这就说明对方可能因为你的注视而觉得不太自在了，这时不如就将视线移到对方的鼻部或者嘴部。,The Mouth嘴,In social activity, avoid to pout or curl the lip

7、, because such movements can easily be considered as disdainful and appear to lack self-control. 在社交活动中，谈话时尽量少努嘴和撇嘴，因为这样的动作容易流露出不屑的意味，而显得不够有涵养。 Keep the mouth closed softly and do not show your teeth too much, try to maintain a smile throughout the conversation. 站立、静坐或握手时，嘴可以微闭，不要露出牙齿，保持微笑。,The Hand

8、s手,Show the way with your hands, NOT finger. 指引方向时，四指并拢与拇指分开；绝不可只用某根指头指。 We can use hand signals to send a short message, but we need to be careful, dont send the wrong message and cause a misunderstanding. 我们可以用手势来传递简短的讯息，但要小心,不要传递错误的讯息而引起误解,The Feet脚,If a person lifts one leg on the other, arms ac

9、ross the chest and holds his/her shoulders, this means he/she feels tired is not interested and shielding him/herself. 一个人如果跷起二郎腿，两手交叉在胸前，收缩肩膀，则说明他已感到疲倦，对眼前的事不再感兴趣. If a person stands with his/her legs apart, means he/she is not confident and anxious. People always stands like that in a new place. 如

10、果一个人叉腿站着，说明他不自信，紧张而不自然。人们在一个陌生而不舒适的场合会这么站。,The Whole Body身体,We show emotion nonverbally with our whole body. We open our arms to welcome or to hug someone. 我们用全身无言地表达情感，我们张开双臂表示欢迎或去拥抱某人。 We turn away from someone we disagree with. 面对不认同的人，我们转身离开。 People tap their feet or their fingers to show that t

11、hey feel angry or impatient. 人们轻踏地面或轻敲手指，这表示生气或不耐烦。 When we feel comfortable, our bodies look relaxed. When we feel uncomfortable, our bodies look tense and nervous. 当我们觉得舒服时，全身放松。当我们觉得不舒服时，全身僵硬、紧张。,The Whole Body身体,Self-confidence: Raise the chin; Sit up straight; Stand with your head up and place

12、both hands on your lower back; Show your thumbs when your hands in your pockets; put your palms together and make a pyramid shape 自信：抬高下巴；坐时上半身前倾；站立时抬头挺胸、双手背在身后；手放在口袋时露出大拇指；掌心相对、手指合起来呈尖塔状；翻动外套领子。 Tension: Whistle; Smoking;Sit down and stand up frequently; Covers your mouth with your hand; Pull down

13、on your ear with your hand. 紧张：吹口哨；抽烟；坐立不安；以手掩口；使劲拉耳朵；绞扭双手；把钱、钥匙弄得叮当响。,Family Distance 0.5m亲密距离0.5米 Personal Distance 0.5-1.25m;个人距离0.5-1.25米 Social Distance 3m社会距离3米,Interpersonal distance 人际距离,Certain distance brings beauty. 距离产生美。,Whats Positive body language?哪些是积极的肢体语言?,Keep smile保持微笑 Standard standing and walk courtesy标准的站姿和走姿 Hospitality expression and passionate action友善的表情和热情的动作 Imitate the guests body language模仿客人的动作 Ke