飞利浦亚明的平衡记分卡与核心流程介绍.ppt

1、P&Y Overview,Philips & Yaming Lighting Co., Ltd.,P&Y Main Products,P&Y Creation,Where we are.,GO,P&Y Vision & Strategy,GLS & HAL. Lamp,CFL Products 节能灯,HID Products 高强度气体放电灯,Philips and Yaming Lighting Co., Ltd. started joint venture on 12 Nov. 1993. Total investment: 96.27mio USD Registered Capital

2、: 32.09mio USD Philips holding: 60% Yaming holding: 40% GLS Factory joined in JV on Oct. 1995,China,Malu,Shanghai GLS / HAL / HID,He Tian Road CFL factory,Beginning of the next year,P&Y HID/GLS/Hal/CFL Malu, Shanghai,Vision P&Y wants to be the biggest lighting factory in the world with high volume,

3、turnover, profitability and market share by the year 2004 with customers longing to buy our products and services and with best customer oriented processes.,Strategies Products with better quality cost ratio Product portfolio with good brand positioning yielding sufficient brand index Best-in-class

4、processes in Innovation to Market, Demand Generation, Order Fulfillment and Customer Service leading to reduction in cost of organization (coo). Manufacturing excellence: Outsourcing and mechanization leading to reduced cost of production and optimal headcount Apply B.E.S.T. framework in driving for

5、 excellence,Factory BBS / Control Item,P&Y BBS,GO,BACK,Control items follow-up table (example), Key Process, P&Y TQM Journey, P&Y PQA Journey,GO,Mar. 1994 Philips & Yaming Lighting Co., Ltd. Established 合资公司签约成立,Oct. 1996 HID/CFL certified ISO9002 HID和CFL工厂通过ISO9002认证,Oct. GLS certified ISO9002 GLS工

6、厂通过ISO9002认证 Jul. 1997 Launch PQA-90 PQA-90启动,Nov. ISO14001 Certification 通过ISO14001认证 Jun. 1998 ISO9001 Certification 通过ISO9001认证,Dec. 1999 PQA-90 Pre-peer Audit 进行PQA-90同行预审,Q4 PQA-90 Management Assessment PQA-90管理评审 Q2 2000 PQA-90 Peer Audit 进行PQA-90同行审核,Dec. 2002 PBE Assessment PBE评审,P&Y TQM Jou

7、rney 飞利浦亚明全面质量管理之路,Leader 领导,Customers 顾客,Suppliers 供应商,People 人员,MANAGEMENT,PROCESS,POLICY,DEPLOYMENT,Jul-Oct 2000,1.Follow up corrective actions 2.Mgt. Audit & award certificate,May 2000,1.Action list & follow up 2.Peer Audit 3. Apply for mgt. audit,Jan-Apr 2000,Dec 1999,1. Action list & follow up

8、 2. Support evidence collection 3. Pre-peer Audit,1. 29 work groups set-up 2. 2nd & 3rd self- assessment 3.Company -wide awareness training,1. Launch PQA 2.Awareness training 3. Six PQA teams set-up 4. Write Mgt. Briefing Document 5.1st self- assessment,Aug 97-Jul 99,Aug-Nov 1999,PQA Certification J

9、ourney,1.Devis two times visit 2. Action list & follow up 3. 4th self- assessment 4. Rewrite Mgt. Briefing Document 5. Apply for peer audit,1. 5th self- assessment 2. Action list & follow up 3. Friendly pre-peer audit,Jun 2000,PQA self-assessment trends,BACK,P&Y Organization Chart,HR (HR/Mana.Traini

10、ng/Security/Administration),Sales & Marketing Manager,East China,North China,South China,Middle China,Marketing,Log.,SHA,Qingdao,An Hui,zhejiang,Jiangsu,Jiang Xi,Tianjin,Beijing,Shenyang,Ha Erbing,Xiameng,Nanning,Guangzhou,Kunming,Chongqin,Wuhan,Chendu,Zhenzhou,Changsha,Wu Lu Mu qi,Xian,Sales & Marketing Dept.,Total:Sales office17 Warehouse14,Planner,Outsourcing,Company Business,HPS125w Cost Price Reduction to NLOs,HP 250 W Cost Price Reduction to NLOs,DE 500W Cost Price Reduction to NLO