喜来登(sheraton)酒店房务部楼层主管岗位职责

Job Summary: Responsible for cleanliness and service on assigned guest room floors during shift. 岗位概述：岗位概述： 当班时负责所分配的楼层的清洁及服务 Duties & Responsibilities: 1.Responsible for assigned floors and guest rooms during shift 2.Work closely with the Reception to ensure correct room status at all times. 3.Ensure highest standard of cleaning in assigned areas 4.Ensure guest privacy is respected when DND status is displayed 5.Supervise turndown service 6.Responsible for strict key control 7.Inspect regularly guestroom corridors and public areas 8.Report maintenance issues promptly to Engineering 9.Ensure compliance of Lost & Found procedures 10. Keep floor linen rooms neat and tidy 11. Monitor productivity of the unit 12. Prevent and resolve grievances 13. Resolve disputes 14. Discipline staff when necessary 15. Check Housekeeping associates grooming, personal hygiene and appearance 16. Assist with the preparation of associates duty roster 17. Facilitate multiskilling 18. Assist with staff training and development 19. Provide ongoing advice and support to associates under your supervision 20. Supervise associates performance 21. Provide one to one instruction to staff members when required 22. Deliver high quality service to guests 23. Ensure guest needs and reasonable requests are met 24. Seek opportunities to continually improve guest service, by reporting guest comments 25. Take appropriate action to resolve guest complaints 26. Promote the hotel and Sheraton products and services 27. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests 28. Adhere to the hotels security and emergency policies and procedures 29. Log security incidents and accidents in accordance with hotel requirements 30. Adhere to hotel cleaning and maintenance programs 31. Ensure a high level of cleaning is maintained in your work area 32. Ensure all reporting and servicing deadlines are met on a timely basis 职责义务：职责义务： 1.当班时负表所有分配的楼层和客房 2.与接待部门密切合作确保任何时间内正确的房态 3.确保所分配的区域的高度清洁 4.确保在“请勿打扰”状态下客人的隐私被维护 5.监督夜床服务 6.负责钥匙的严格控制 7.对客房的走廊和公共区域进行常规检查 8. 迅速向工程部汇报维护活动 9.确保依照失物招领程序办事 10. 维持楼层布草房的干净和整洁 11. 监督单元工作效率 12. 避免和调解抱怨 13. 解决争端 14. 约束员工遵守纪律 15. 检查客房部员工的仪表,个人卫生和形象 16. 协助准备员工排班表 17. 鼓励员工掌握多技能 18. 协助进行员工的培训和发展 19. 给予所管辖的员工以不断的建议和支持 20. 指导员工表现 21. 必要时对员工进行个别面对面指导 22. 提供高品质的对客服务 23. 确保客人需求与合理的要求被满足 24. 通过汇总客人的意见汇总，,寻找机会不断发展对客服务 25. 采取合适的行动解决客人的抱怨 26. 促销酒店与喜来登的产品与服务 27. 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施 28. 坚持酒店安全制度、紧急情况 33. Carry out other tasks as directed by your supervisors29. 依照酒店要求记录安全日志和事故记录 30. 坚持酒店的清洁和养护 31. 保持维护所在工作区域的高度整洁 32. 保证所有报告和服务都按时完成 33. 完成你上级交待的其它任务 Job Knowledge / Skill: Good knowledge of Housekeeping Guest floors daily operation. 专业知识技能：专业知识技能： 具有良好的管家部楼层日常操作方面的知识。 Education: Graduate from college or can be replaced by adequate experience. 教育：教育： 大学毕业或具有与之相等的丰富的工作经验。 Experience: Minimum 2 years to be room attendant and 1 year supervisor in Housekeeping department. 经验：经验： 至少具有管家部 2 年楼层服务员和 1 年主管工作经验。 Sheraton HotelJob Description 喜来登集团酒店喜来登集团酒店岗位职责岗位职责 Position: Floor SupervisorGrade: 4 职位：客房主管职位：客房主管级别：级别： Department: HousekeepingDivision: General Manager部门：管家部部门：管家部隶属：隶属： Report to: Asst. Exe. Housekeeper 管辖：客房部服务员管辖：客房部服务员上级：行政助理管家上级：行政助理管家 Prepared by: Exe. HousekeeperApproved by: 拟稿：行政管家拟稿：行政管家批准：批准： Last Update: 9/7/2018 PAGE: 3/3 Additional Skill required: Good supervisor to people and com