外贸回复索取样品的信函模板

1 / 18 外贸回复索取样品的信函模板 寄样英语 :索要产品样品 we learned from your advertisement in globe boston that you are an expter of glass art wks we are taking the liberty to ask you to send us some samples of the advertised products. our firm is an company engaged in impt/expt of arts crafts. recent years we have put me interest in glass art wks. we are thinking of exping our business to the hope we will establish business relations with you very shortly. 从贵公司在波士顿全球报上的广告中获悉，贵公司是玻璃艺术品的出口商。我方冒昧致函，请贵公司惠 送贵方在广告中所推 销产品的样品。 我方为专门经营工艺品进出口的公司，近年对玻璃工艺品投入更多的兴趣。现正计划把业务扩大到美国。近 几年来开始进出口玻璃产品，因而希望能迅速与贵公司建立贸易关系。 注：商业贸易中客户对待样品运费的态度往往反映了客户合作意愿的大小。因此写好一封要求客户付样品运费 的函电是必要的。 请参考回复函电例文： 1.可以提供样板，但需要客人付样板费用。 2 / 18 Dear Sir, Thanks a lot for your continued interests in our products. We have sincerity in doing business with you either. On your request of samples, glad to tell you they are available now. In order to promote our business in future, they shall be free of charge for you. But as our company principle, you need to pay the freight charges. The samples shall be posted to you as soon as you supply us your express account: DHL, FEDEX, or UPS account, or we receive your transmit about USD , to our account: *in *Bank. Hope this little discommodiousness will not stand in the way of our business. Look forward to your early reply and cooperating with you in near future. Best regards! Yours Faithfully 2.建议提供代用品 Dear Sir or Madam, It is a pleasure to know of your continued interest in our products. The samples you have requested are now available and will be sent free 3 / 18 of charge. We have sent the package via FedEx,with Airway Bill Number 8180-8713-0983. We hope you find these samples your would like to reiterate that we accept customization of products to suit your do not hesitate to contact us for any further look forward to doing business with you. With best withes, Hillary 3.能提供样品 ,但需要对方支付运费 Dear Sir or Madam, It is a pleasure to know of your continued interest in our samples you have requested are now are free of charge,but according to our company policy,the costomer must pay the shipping cost. Samples will be sent immediately as soon as the standard US$70 shipping payment is transferred to our account No. 009-334833299-2432 at Hong Kong &Shanghai Banking Corporation or when you provide us with your DHL, UPS or FedEx account number. Sorry for the onconvenience, I hope this little formslity will not stand in the way of our future 4 / 18 relationship. We hope you can understand our position and look forward to our future cooperation. With best ragards, Hillary 4.能提供样品 ,但需要对方提供营业执照 Dear Sir, We are pleased that your company is interested in our products. The samples you have requested are now available. They are free of charge, but it is our company policy to request a Certificate of will be sent immediately as soon as the Certificate of Incorporation has been sent to our fax number, for the inconvenience. We sincerely hope this little formality will not stand in the way of our future relationship. We hope you can understand our position and look forward to our further cooperation. With best regards, Hillary 5.拒绝买家的要求 Dear Sir or Madam: 5 / 18 Thank you for your inquiry dated 25 March. We are always pleased to hear from a valued company. I regret to say that we cannot agree to your request for technical information regarding our products. The fact is that moat of our competitors also keep such information private and confidential. I sincerely hope that this does not inconvenience you in any way. If there is any other way in which us again. Truly yours, we can help you, do not hesitate to contact 一、询求样品 1.本公司相信 , 4 月 18 日寄出的纪念品必已收到。本公司极为乐意知悉 ,此批货物是否合于贵公司的意愿 ,请来函告知。 We trust that the samples of souvenirs sent on the 18th April have reached you. We should be greatly obliged if you would inform us whether these goods are suitable for your purposes. 2.如能提供下列各种高档印刷用纸 ,请寄样品。 Will you please send us samples of the best 6 / 18 printing papers you can offer of the following kinds: 3.贵公司的纸张如能符合我方要求 ,而且价格合理 ,可否提供样品 ? Can you send us samples of paper that you can guarantee in this respect, and that will also be reasonable in price? 4.下列品种的高档书信用纸如能供货 ,请寄样品。 Will you please send us samples of the best note-papers you can offer of the following kinds: 5.请寄给我们春季用的衬料新品种样品 ,库存或现生产中的布料均可。 You might also send me patterns of any new linings in stock or on the looms, for the spring. 二、寄送样品 1.贵公司昨日的来信收悉 ,我们将送去下列样品。 We have received your favour of yesterdays date, and have pleasure in enclosing you our samples as follows: 2.今日送上第三号混合燕麦样品 ,请查收。报价为旧金山 ,每夸特 10 美元 。 We have this day sent you, per sample post, a sample of No. 3 mixed oats, which we quote $ per qr., San Francisco. 7 / 18 3.现送上我公司最近发行的目录一份和几件样品 ,贵公司对此可能感兴趣 ,我们静候回音。 We are enclosing a copy of our recent catalogue with a few samples which may possibly interest you, and shall be glad to hear from you at any time. 4.今天 ,我们冒昧送去小麦样品。 We take the liberty to day of sending you samples of wheat. 三、收到样品 1.贵公司 5 月 20 日寄来的样品和价目表均已收到。 Your esteemed favour of the 20th May, with samples and price-list, is duly to hand. 2.贵公司寄来的价格表、折扣率、成交条件和样品均收到。对以上诸方面 ,我们均感到满意。 We have received your samples, with a price-list, also your scale of rebate and terms of settlement, all of which we find satisfactory. 3.贵公司的样品已收到 ,现已转给用户。 Receiving your samples, we have shown them to hteir buyers. 4.贵公司 6 月 1 日的来信、葡萄酒样品和价目表均已收到。经试饮 ,品质很好。不足的是价格比我们的通常价8 / 18 格高出太多。 We have duly received your letter of Jun 1, with samples and price-list of your wines, which we have tested. The qualities are satisfactory, but your prices are considerably above our usual figures. 四、目录、价目表 1.希望能寄给我们贵公司的目录以及大批量订货的报价。 I shall be glad if you will send me your catalogue, together with quotations for large quantities. 2.随信寄去目录表一份 ,并附有批量订购现货的报价。 We are sending you by this post a catalogue, containing quotations for large orders taken from our existing stock. 3.现寄上一份适合贵公司业务的 ,并附有图解的机械目录付本。 We have pleasure in sending herewith a copy of our illustrated catalogue of the machines suitable for your business. 4.随信寄去新修改的目录和价目表 ,希望这些商品能适合贵公司的业务。 9 / 18 I send you my revised catalogue and price-list, in the hope that you may find something to suit you. 样品索取回复信函范文 建议提供代用品 Dear Sir or Madam, It is a pleasure to know of your continued interest in our products. The samples you have requested are now available and will be sent free of charge. We have sent the package via FedEx,with Airway Bill Number 8180-8713-0983. We hope you find these samples your would like to reiterate that we accept customization of products to suit your requirements. Plesse do not hesitate to contact us for any further look forward to doing business with you. With best withes, Hillary 能提供样品 ,但需要对方支付运费 Dear Sir or Madam, It is a pleasure to know of your continued interest in our samples you have requested are now are free of charge,but according to our company 10 / 18 policy,the costomer must pay the shipping cost. Samples will be sent immediately as soon as the standard US$70 shipping payment is transferred to our account No. 009-334833299-2432 at Hong Kong &Shanghai Banking Corporation or when you provide us with your DHL, UPS or FedEx account number. Sorry for the onconvenience, I hope this little formslity will not stand in the way of our future relationship. We hope you can understand our position and look forward to our future best ragards, Hillary 能提供样品 ,但需要对方提供营业执照 Dear Sir, We are pleased that your company is interested in our products. The samples you have requested are now available. They are free of charge, but it is our company policy to request a Certificate of Incorporation. Samples will be sent immediately as soon as the Certificate of Incorporation has been sent to our fax number, 62889098. 11 / 18 Sorry for the inconvenience. We sincerely hope this little formality will not stand in the way of our future relationship. We hope you can understand our position and look forward to our further best regards, Hillary 拒绝买家的要求 Dear Sir or Madam: Thank you for your inquiry dated 25 March. We are always pleased to hear from a valued company. I regret to say that we cannot agree to your request for technical information regarding our products. The fact is that moat of our competitors also keep such information private and confidential. I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help you, do not hesitate to contact us again. Truly yours, 邮寄样品先要摸准客户的心理 1. 了解产品的品质。 2. 了解产品的颜色。 12 / 18 3. 了解产品包装。 .不同的客户要样品的目的都各不相同，知道客户的侧重点后，才能有目的地邮寄样品，尽可能让有限的样品发挥无限的诱惑力和杀伤力，嘿嘿，从而吸引客户的眼球，让他们进一步和我们联系。 样品的选择 -争取邮寄最合适的样品 1. 取决于客户要求 :有明确要求的，邮寄客户所需产品 ;无明确要求的，需要知道客户的背景，可以上 网查询客户资料，可以向客户推荐我们的常规产品 ; 2. 取决于产品本身的适应范围：需要了解客户的市场，产品的主打市场一定要知道，有的国家的客户特性也要有所了解，例如要求比较低的印度市场，在保证质量适中的情况下，价格上要有足够的竞争力。 3. 取决于要样品的目的：知道客户要样品的目的后，如果没有一摸一样的样品，针对客户的目的邮寄相关的产品。如客户需要了解颜色，如果没有太多的样品，可以选择其他的途径，比如说可以邮寄色卡 .根据自己的产品特征吧，尽可能地提供给客户需求接近的东西。 4. 取决于客户的价值：如果客户规模不错，而且具备一定的购买能力，可以根据客户背景及其所处的市场环境推荐相关样品。 样品的数量 13 / 18 1.一般按客户的合理要求。 2.数量过多可要求客户支付快递费，样品本身酌情可以免费，但是免费的事情一定跟客户说，怎么着这也是让客户支付快递费的一个筹码呀。我遇到的客户一般都能接受我的建议，如果他们有到付帐号的话。 样品的清单 1.清楚描述出产品的名称，所需要的规格，数量和其他信息。 2.对于新客户，加上邮寄工厂样 本。 3.清单时间：发出指令的时间也很重要，尤其是在遇到给同一个客户邮寄样品时，要提醒样品室的相关人员应遵循的指令时间 . 4.详细列出客户地址，联系人，联系电话，以便准确无误地将样品邮寄给客户。 5.汇总样品邮寄清单，在样品邮寄列表中根据邮寄的时间适当地催样品室准备样品，样品的准备时间不要过长，以免给客户留下不好的印象。有汇总的清单，同时也可以避免自己遗忘。 样品反馈 1.样品邮寄出后，及时将样品信息传达给客户，并提供查询号。 2.可以 利用查询号掌握客户是否收到样品，从而和14 / 18 客户进一步联系，了解客户的意见和建议。 3.判断客户的价值。如果及时回复并积极交流，并且产品是常规产品，要的量也有一般，应该很好地和客户配合 ;如果订单量不大，或要的不是常规产品，或是客户对产品的了解程度不够代理性质 )，都可以不要放过多的精力。 4.询问客户对样品的反馈意见也要掌握时间，不要太积极但是也不要不闻不问。时间间隔也要把握好。在知道客户收到样品后，一般一周后需要跟进，因为通常情况下客户会利用这一周的时间对产品进行检测，并与其客户交流。 巧妙回复索取样品的函电模板 拒绝买家的要求 Dear Sir or Madam: Thank you for your inquiry dated 25 March. We are always pleased to hear from a valued company. I regret to say that we cannot agree to your request for technical information regarding our products. The fact is that moat of our competitors also keep such information private and confidential. I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help you, do not hesitate to contact us yours, 15 / 18 建议提供代用品 Dear Sir or Madam, It is a pleasure to know of your continued interest in our products. The samples you have requested are now available and will be sent free of charge. We have sent the package via FedEx,with Airway Bill Number 8180-8713-0983. We hope you find these samples your would like to reiterate that we accept customization of products to suit your requirements. Plesse do not hesitate to contact us for any further look forward to doing business with you. With best withes, Hillary 能提供样品 ,但需要对方支付运费 1、 Dear Sir or Madam, It is a pleasure to know of your continued interest in our samples you have requested are now are free of charge,but according to our company policy,the costomer must pay the shipping cost. Samples will be sent immediately as soon as the standard US$70 shipping payment is transferred to our 16 / 18 account No. 009-334833299-2432 at Hong Kong &Shanghai Banking Corporation or when you provide us with your DHL, UPS or FedEx account number. Sorry for the onconvenience, I hope this little formslity will not stand in the way of our future relationship. We hope you can understand our position and look forward to our future cooperation. With best ragards, Hillary 2、 Dear Sir, Thanks a lot for your continued interests in our products. We have sincerity in doing business with you either. On your request of samples, glad to tell you they are available now. In order to promote our business in future, they shall be free of charge for you. But as our company principle, you need to pay the freight charges. The samples shall be posted to you as soon as you supply us your express account: DHL, FEDEX, or UPS account, or we receive your transmit about USD , to our account: *in *Bank. Hope this little discommodiousness will not stand in the way of our 17 / 18 business. Look forward to your early reply and cooperating