新编剑桥商务英语unit 8

Module8 8 1Training 4 Reading Trainingcourses 1 2 3 5 Listening Assessingtrainingneeds Speaking Givingreasonsforandagainst Grammar ingformandinfinitive Speaking Discussingtrainingneeds Reading 1 Whatkindofcoursehaveyoudone Whatdoyouthinkmakesaneffectivecourse TheteacherThefacilitiesTheapproach methodsHowmuchitrespondstoyourneedsTheextras lunch comfort etc 2 Imagineyouareatrainingmanagerandyoureceiveinformationonthetwocoursesbelow Readthesestatementsfrompeopleatyourcompanyanddecidewhichcoursewouldsuitthem THEEFFECTIVELEADER TEAMBUILDING trainingcourses THEEFFECTIVELEADERThisonlinecoursewillmakeyouamoreeffectiveleader whetheryou reresponsibleforleadingaproject ateam aunit adepartmentorevenacompany Whateveryourrole we reassumingyoumustleadpeopleinordertoachieveresults ThiscoursefocusesonACTIONyoucantaketoensurepeoplefollowyousoyougetresults Duration Approx 2hours Thisisanonlineproductandforasingleuser Courseprice 50 00 8 75 VAT 58 75 BUYNOW TEAMBUILDINGOrganisationshavealwaysreliedonteamsinsomeform Butnowthereismoreemphasisongroupsofpeopleworkinginteams takingjointresponsibilityforachievingstandardsandmeetingobjectives Thiscourseexploresthekeyfactorsthatmaketeamseffectiveandtheskillsrequiredtobuild strengthenandmaintaintheteam Duration Approx 2hours Thisisanonlineproductandforasingleuser Courseprice 50 00 8 75 VAT 58 75 BUYNOW I mresponsibleforthenpeoplebutIfindithardtogetthebestfromthem Theproblemwithourcompanyisthatdepartmentsneverseemtoknowwhattheotherisdoing Whydon tmystaffdowhatIaskthem I mreallypreferworkingonmyown Igetsomuchmoredone Listening Assessingtrainingneeds 1 ListentoaconversationbetweenatrainingmanagerandSergio 1 WhichcoursedoesSergiowanttotake Why 2 WhatdoSergioandthetrainingmanagerdisagreeon Sergiowantstotakebothofthecoursesbecausetheywillhelphimwithhisnewrole Theydisagreeonwhetheronlinetrainingisaseffectiveasface to facetraining 2 Listenagain Workinpairs StudentA Listenandlistthetrainingmanager sargumentsforonlinetrainingontheleftofthetable StudentB ListenandlistSergio sargumentsforface to facetrainingontherightofthetable youdon tneedtogoaway youarrangethingsaroundyourwork youcancommunicatewithotherpeopleonthecourse youcandoitfromhome it scheaper yougetnewideasfromotherpeopleonthecourse networking youcanaskthetutorquestions Listeningscript M ManagerS SergioM Comein ohhello SergioS Hi sorryforbeinglate Someoneneededtospeaktome Anyway I velookedatthosecoursesyousuggesteddoing M And S Yes Theybothlookgood I minterestedindoingbothofthem M Good Ithoughttheymighthelpwithyournewrole S Yes well ItinvolvestellingpeoplewhattodobutI malsoworkingwithothermanagerstoo M Ok Sowouldyouliketoenrollforbothofthem S Yes butIcan taffordtotakeanymoretomeoffthismonth I malreadybehind M Buttheseareonline Youdon tneedtogoaway S Whatdoyoumean M OnlinemeansyoutrainbyusingtheInternet Ithinkyoureceivethearticlestoreadandhadsomeexercises M Yes likethatbutontheInternet It sgreatbecauseyoudon thavetogoawayandyouarrangethingsaroundourworkS TheproblemisthatI dprefertohaveacoursewithotherpeopleinaroom Yougetlotsofnewideasthatway specially onacoursecalledTeamBuilding IfIdoitonline Iwon thavetheopportunityfornetworkingwithpeople Andyoucanaskthetutorquestions M You reright butIalsothinkmanyonlinecoursesevenhaveaplacewhereyoucommunicatewithotherpeopleonthecourse S Hmm butIdon tthinkitisthesame Besides ifI mworkingatmydeskIalwaysstoptoanswerthephoneorsomeoneasksmetodosomething M Well whynotdoitfromhome S Idon tunderstand M Takeanafternoonoffanduseyourcomputerfromhome Thatwaynoonecaninterruptyou Theotherthingisthatifyouwanttodobothcourses it scheaperifyoudothemonline Canyouthinkofanymoreargumentsforandagainstonlinetraining Speaking Givingreasonsforandagainst 1 Usefulexpressions 2 Workinpairs Roleplaythesediscussions Taketurnstogivereasonsforandgivereasonsagainst 1 Yourmanagerwantseveryoneinthedepartmenttospendanunpaidweekendinthecountryonateam buildingcourse 2 Someemployeeshaveaskedforflexitimeandtheopportunitytoworkfromhome 3 ThecompanywantstoreplaceyourEnglishteacherwithlessonsonacomputer Grammar ingformandinfinitive 1 CompletethesesentencesfromtheconversationbetweenSergioandhistrainingmanager Writetheverbinbracketsasan ingformorinfinitive I minterestedin do bothofthem Itinvolves tell peoplewhattodo Sowouldyoulike enroll forbothofthem Yes butIcan tafford take anymoretimeoffthismonth Onlinemeansyoutrainby use theInternet Oh Isee Iremember do somethingsimilarbypost TheproblemisthatI dprefer have acoursewithotherpeopleinaroomIfIdoitonline Iwon thavetheopportunityfor network withpeople IfI mworkingatmydeskIalwaysstop answer thephone Theotherthingisthatifyouwant do bothcourses it scheap 2 Readthisconversation Underlinethecorrectword Manager Hi Sergio Takeaseat 1 Would Doyouliketohaveacoffee Sergio Thatwouldbenice Twosugars please Manager OhI msorry Ididn tremember 2 toask askingforanythisweek Ionlyhavemilk I mafraid Sergio Noproblem I llhaveitblack please Manager Really I 3 can tstand hatetodrinkitwithoutmilk Anyway aboutyourcourse We ve 4 arranged recommendedsendingyouawayforafewdaysratherthandoingitonline IsthatOKwithyou Sergio Sure Ialways 5 prefer enjoytoworkwithagroupofpeopleratherthanonmyown 语法小结要点解释 1 在动词 介词后使用 ing形式 eg She sworkingonfixingtheproblem Haveyouthoughtofmovingintosales I minterestedinseeingyourplanforthis 2 在一些固定动词后使用 ing形式 这些动词包括consider delay dislike enjoy mind postpone practise recommend suggest等 eg Haveyouconsideredchangingthecolor Wouldyoumindwaiting Let spostponetrainingeveryoneuntilnextmonth 3 一些动词只跟不定时 这些动词包括afford arrange decide manage want等 eg Wecan taffordtodothis Shallwearrangetomeetagaininanhour Doyouwanttotakethiscourse 4 一些动词既可跟 ing也可跟不定式 这些动词包括advise propose begin continue like prefer等 eg Weadviseyoutotaketwoweeksoff Weadvisetakingtwoweeksoff 5 一些动词跟 ing和跟不定式意思会有很大不同 eg Istoppedworkingthereyearsago Istoppedtoworkonthisnewproject 另外一些动词则没有什么区别 eg Weprefertostayathomeduringtheweek Wepreferstayingathomeduringtheweek Speaking Discussingtrainingneeds Workinpairsandrole playthissituation StudentA Youareatrainingmanager Yousentthememobelowtoallstaff Meetwithanemployeetodiscusswhichcoursewillbeusefulforhimorhertoattend Usesomeofthesephrases Whichcourseswouldyoulike Wouldyouprefer Doyouwant Areyouinterestedin Howgoodareyouat Howmuchofyourjobinvolves StudentB Readthismemofromyourtrainingmanageranddiscusswhichcoursesmightbesuitable Trytousesomeofthesephrase I dlike Iwouldn tlike I m not interestedin I mquitegoodat Ican tafford Myjobinvolves Pleasenotethatwestillhaveplacesavailableonthefollowingone daycourses Alltrainingtakeslaceinourtrainingrooms Pleasearrangetomeetwithmeassoonaspossibletodiscussyourneedsandrequirementsinordertoenrollyou Thecoursesareasfollows effectivesellingpresentationskillsnegotiatingbyphonecross culturalawarenessteambuildingleadingaprojectspreadsheetsanddatabasescomputerskills1 2 buildingandmaintainingawebsite To AllstaffFrom ThetrainingmanagerSubject Availabletrainingcoursesthisautumn Whichcourseswouldyoulike Wouldyouprefer Doyouwant Areyouinterestedin Howgoodareyouat Howmuchofyourjobinvolves I dlike Iwouldn tlike I m not interestedin I mquitegoodat Ican tafford Myjobinvolves Respondingtoaletterofcomplaint Theimportanceoflistening Goodandbadlistener Showingyou relistening Aletterofcomplaint 8 2Showingyou relistening Linkingphrases Reading 1 Howdoyouknowwhensomeoneislisteningtoyou agoodlistener Looklikehe shecaresaboutmyremarksShowinterestAskrelevantquestionsWithdirecteye contactandanattentiveexpressionWithoutanylookofdistractionNotdoingotherwork likeansweringemailsorlookingatthescreenofhis hercomputer 2 Readthisarticleaboutlistening Insomelinesthereisoneextraword Writeitattheendoftheline WriteCORRECTifthereisnoextraword Theimportanceoflistening0 Womentendtobeverygoodatit Menareusuallytheworse Notdoing1 itmightleadtoconflictbutusingitsucheffectivelycanleadbothsidesto2 Compriseandagreement Listeningandmoreimportantly thatshowing3 You relisteningisoneofthemostusefulskillsasinbusiness Firstly you4 canuseittocoachanddevelopyourstaffbyaskingthemquestions5 andforreservingyourcommentsorfeedbackforlater Secondly effective6 listeningmeanstoavoidinginterruptionorformulatingaresponseeven7 Beforetheotherspeakerhasbeenfinished Thiscanpreventdisagreement8 Takeonangrycustomersonthephone forexample Afewsimplephrase9 Toshowyouseetheirfewpointofviewwillcalmthemdownandmake10 Themreadytobehelpedby Sonexttimeyou repreparingtospeak pause11 andaskyourself HaveIlistenedtothem DotheyknowI velistened THE SUCH THAT AS CORRECT FOR TO BEEN ON FEW BY CORRECT Listening Goodandbadlisteners 1 Listentofourconversations Ineachconversation istheotherpersonagoodorbadlistener Howdogoodlistenersshowtheyarelistening Conversation1GOOD BADConversation2GOOD BADConversation3GOOD BADConversation4GOOD BAD Good Thepersonasksquestionsanduseencouragingwordslike really Bad Thepersoninterruptsandgivesanopinionstraightaway Bad Thepersonsayswhattodowithoutfindingouthowtheotherpersonfeels Good Thepersonchecksandshowsunderstanding 2 Readtheseexpressions Whichexpressionswouldyouusetoshowyou relistening LetmecheckI veunderstoodyou Sowhatyou resayingis Isthatright Well ofcoursetheanswerissimple isn tit Letmejuststopyouthere Iseewhatyoumean That sinteresting Isee CanItellyouwhatIthink Whydoyouthinkthatis Really Well whatyouneedtodois Speaking Showingyouarelistening 1 Workinpairsandpractiseusingtheexpressionstoshowyou relistening Taketurnstotalkaboutthefollowingtopicsforoneminutes Theotherpersonusesthephrasestoshowtheyarelistening 1 Describewhatyoudidafterworklast 2 Explainadifficultyorproblemyouarecurrentlyhavingwithyourwork 3 Complainaboutsomethingyouhaverecentlybought Vocabulary linkingphrases 1 Readtheletterandthenanswerthefollowingquestions 1stMayDearMrLeFeverFollowingtherecentexperiencesoftwoofmystaffwithyourtrainingcompany Ihavedecidedtosendyousomefeedbackbasedontheircomments Onthe25thApril theyattendedatwo daycomputercourseincreatingPowerPointpresentations However onthefirstdaythetrainerarrived30minuteslate whichwasfollowedbyafurtherdelayduetoaroomchange Asaresultofthisnearly90minuteswasmissed Inadditiontothis mystaffinformmethattheapproachofthetrainerwastoletparticipantsdiscoversolutionstoproblemsratherthanbeingtoldwhattodo DespitehavingbeenverysatisfiedwithyourservicesinthepastImayhavetoreconsidersendingstaffinthefuture Iwouldbegratefultohearanycommentsyouhavetomakeeitherbyphoneorinwriting Ilookforwardtohearingfromyou YourssincerelyMrsAHeneageHumanResources Thepurposeoftheletter 2 Whathappened 3 Whatactionthesenderrequires Thepurposeoftheletterisalwaysinthefirstparagraphoftheletter Inthiscasethepurposeistocomplain Theexplanationofwhathappenedisinthesecondparagraphwheremoredetailisgiventosupportthefirstparagraph Thefinalparagraphshouldexplaintheactionthesenderrequires Thesenderwantstoreceiveanexplanation 2 Lookatthewordsinboldintheletter writethemintothistable 3 Completesentences1 6withasuitablewordorphrasesfromthetable 1 Iamwriting aproblemwithaproductIrecentlyboughtfromyou 2 Theadvertcontainsmisleadinginformation itisunsuitableforchildren 3 Ihavecomplainedaboutthistwicebefore youhavecontinuallytakennoactiontoresolvetheissue 4 havingwrittentothem shehasreceivednoreply 5 Wewillnolongeruseyourservicesinthefuture wewillbecontactingourlawyerstodiscusspossiblelegalaction 6 furtherincreasesinyourprices wearechangingsupplier Listening Respondingtoaletterofcomplaint DearMrsHeneageWithregardtoyourconcernsaboutthePowerPointcourseon 1 IhavenowspokentomyheadofcomputertrainingandasaresultIaminapositiontorespond Unfortunately andduetocircumstancesbeyondourcontrolonthatday theheadoftraining 2 Asaresult 3 andhewassomewhatlate ForthisIapologize butbecauseofthisdelay 4 Secondly therewasaroomchangewhichwasduetothefactthat 5 Finally ourapproachtotraininghasalwaysbeenbasedon 6 approach Moreover ithasalwaysreceived 7 Followingthisletter Iwouldliketosuggestameetingatyourconveniencetodiscussanyremainingissuesandyourfuturetrainingneeds AsaresultofMrs Heneage sletter Mr LeFevrecallsFredPerrot whoisinchargeofcomputertraining ListentothecallandcompletethereplytoMrs Heneage sletter the26thApril wasunavailableatshortnotice wehadtogetareplacementtrainer weaddedthelosttimeontheendofthetwodays yourcompanysentanextraperson discovery positivefeedback Writing Aletterofcomplaint Workinpairs Youwillwritealettertoeachotherandthenwritethereply Yourecentlystayedatahotel Yourpartneristhemanager Readthenotesontheproblems Therewasnorecordofthebookingatreception Iwaited45minutes Themeetingroomwasdouble booked hadtomeetclientsinsmallerroom Thetowelswerenotchangedinthebathroomovernight roomservicesaidthiswashotelpolicybasedon environmentalreasons Writealettertothehotelmanager Write120 140wordsusingappropriatelinkingwordsorexpressions Swapletterswithyourpartner Nowyouarethemanager Writeareplytotheletter Respondtoeachcomplaint againusingappropriatelinkingwordsorphrases Possibleanswers DearSirorMadam Followingmyrecentexperienceofyourhotel Ihavedecidedtosendyousomefeedbackinthehopethatyoucanimproveyourservice Iarrivedatreceptionat6amon7thNovembertofindth