民航实用英语之行李查询

1、民航实用英语之行李查询unit six baggage service第六单元关于行李dialogue 33 call for deliverys: this is air china lost and found office; may i talk to ms annie please?p1: hold on a second.s: thank you!p: this is annie speakings: miss annie, you were missing a bag when traveled from frankfurt to beijing, right?p: yes!s:

2、we've just got your bag at beijing airport well arrange our driver to deliver it to you, may i know the address please?p: yes, now i am in beijing hotel, in chang an street, room 1184.s: ok, i got it.p: do you know when the driver will be at the hotel?s: i really don't know the exactly time,

3、 because our drivers will not only deliver one bag, and you know the traffic in beijing so its hard to say when the bag will arrive, but we promise well deliver as early as we can.对话33电话通知交付行李职员：这是国航行李查询，请问安妮小姐在吗？旅客1：等一下。旅客：谢谢。旅客：我是安妮。职员：安妮小姐，您从法兰克福到北京的时候，丢失了一件行李,是吗？旅客：是的。职员：我们已收到您的行李，我们将派司机给您送去。能告诉

4、我您的地址吗？旅客：现在我在长安街的北京饭店，1184号房间。职员：好的，我记下了。旅客：你知道司机几点可以到达饭店吗？职员:我真不知道确切的时间，因为司机不止送一件行李，并且北京的交通状况很难预料， 因此很难告诉您行李儿点能够送达，但我们保证尽快递送您的行李。dialogue 34 check in baggage damagep: hello! my bag was broken, how can i do now?s: which airline did you take?p: lufthansa airlines.s: let me check the bag where the da

5、mage is?p: you see this side of the bag was torn off, and the wheels were gones: ok, i see sorry about this. i will make a report for you first. could you please tell me when you bought this bag and how much it cost?p: i bought it last year and it cost about $70.s: ok, now we can settle this compens

6、ation like this, we can change a new suitcase for you or you can get the cash from lufthansa office on the third floor.p: i will travel to xian in one hour. v ii take a new suitcase. can i have a look?s: sure, you can choose the color and the size.p: i'll take this one.s: please sign here. you a

7、re all set. sorry about this and have a good trip.对话34行李破顺旅客：你好，我的行李箱破了，我该怎么办？职员：你乘坐哪家航空公司的航班？旅客：汉莎航空公司。职员：我來看看行李，哪破了？旅客：你看这边被撕破了，轮子也没了。职员：我明白了，非常抱歉。我会给你填制一个记录，请您告诉我您是在何时购买的这个箱 子，价值多少？旅客：我去年买的，大约70美金。职员：现在我们有两种方法进行赔偿，我们可以给您换一个新箱，或者您可以到三层的汉莎 航空公司直接得到现金赔偿。旅客：我一个小时z后要去西安，我换一个新箱吧。我看看箱子行吗？职员：当然可以了，你可以挑选一

8、下颜色和尺寸。旅客：我要这个。职员：好的请在这签字。都办好了。对此非常抱歉，祝您旅途愉快！dialogue 35 missing a bagp: good morning, i just arrived from singapore and i can not find my bag.s: which airline did you take?p: i took air china flight to beijing.s: would you show me your bag tag、ticket and passport please? whafs your bag look like? p

9、: it s a red suitcase.s: would you check with this baggage identification chart please?p: ok, it's a red suitcase, like this one.s: do you know the brand name of the bag?p: i'm sorry i can't remember.s: no problem.门i make a pir report for you and send telex to singapore.p: do you know wh

10、en i can get my bag, i really need it.s: sorry, there is no information in the computer. well inform you if we get any information about your bag. sorry for the inconvenienee. this is your file reference number and this is our teleph one number you can contact us.对话35行李丢失旅客：早晨好，我刚从新加坡到达，我找不到我的托运行李。职

11、员：您乘坐的哪家航空公司？旅客：我坐的是国航。职员：请出示您的行李牌、机票和护照。您的行李是什么样的？旅客：是一个红色的包。职员：请您看一下这张表。旅客：好的，是一个这个样子的红色的行李箱。职员：你知道行李箱的品牌吗？旅客：对不起，我不记得了。职员：没问题。我会给你填制一个记录并发电报到新加坡查询。旅客：你知道我什么时候能收到我的行李吗？我真的很需要它。职员：对不起，在电脑上没有任何显示。如果有消息我们会马上通知你，非常抱歉由此造成 的不便。这是你的查询编号，这是我们的联系电话。dialogue 36 pilferagesp: hello, is there anybody can help

12、me?s: i can help you. what's the matter?p: look at my bag, the lock was broken, something lost.s: lm very sorry about this. did you take air china flight?p: yes, i did. i just arrived from los angles. i traveled a lot but i never met this before.s: sorry again, would you please check the content

13、s to see whafs lost.p: 111 do that; you know my wife helped me packed the bag. i really don't know. wait a minute, my digital camera was lost and it cost more than $200. .s: you can fill in this form and list everything you've lost.p: all the things are very imports nt for me. how can you se

14、ttle this compe nsatio n?s: there is one thing i have to explain for you, the digital camera is valuable thing that according to air china's regulations, passengers cannot packed to the check in bag. and if such things lost, airlines only consider it as normal baggage.s: as to the other lost ite

15、m, we'll send the telex to lax to trace the lost item. if we cannot locate your property in 21 days, well settle the compe nsatio n. well con tact you and advise you whether we find your property or not. sorry about this.对话36内物丢失旅客：你好，有人能帮我吗？职员：我能帮助您，什么事？旅客：看看我的行李箱，锁给弄坏了，有人偷了我的东西。职员：非常抱歉，您是乘坐的国航吗？旅客：是的，我刚从洛杉矶到北京。我经常旅行，从没遇见过这种事。职员：对不起，请检查一下行李，看看都丢了些什么。旅客：我会查的