《饭店服务英语》教学辅导2(UnitTwo)课件

1、饭店服务英语教学辅导2(UnitTwo)Unit 2 ReceptionUnit 2 Reception _ _教学辅导教学辅导English for Hotel ServiceEnglish for Hotel Service饭店服务英语教学辅导2(UnitTwo)教学目标教学目标 Be familiar with the terms and useful phrases in reception. Fill in the registration form skillfully. Make situational dialogues fluently. Grasp some knowled

2、ge about reception. Become a qualified receptionist.饭店服务英语教学辅导2(UnitTwo)教学重难点教学重难点 教学重点：教学重点：熟悉关于前台接待的短语和交际用语熟悉关于前台接待的短语和交际用语能够看懂与此相关的对话能够看懂与此相关的对话 教学难点：教学难点：能够熟练的使用文中的交际用语，进行现场演练能够熟练的使用文中的交际用语，进行现场演练能够翻译与此相关的文章能够翻译与此相关的文章饭店服务英语教学辅导2(UnitTwo)教学方法教学方法 1.1.运用网络媒体及自建网上资源。运用网络媒体及自建网上资源。 2.2.自主学习，以作业练习预习

3、、巩固所学知识。自主学习，以作业练习预习、巩固所学知识。 3.3.结合书本文字、网络视频教学，理解、领会并结合书本文字、网络视频教学，理解、领会并掌握知识要点。掌握知识要点。注：可观看美剧注：可观看美剧巴比伦饭店巴比伦饭店 饭店服务英语教学辅导2(UnitTwo)Which department is responsible for reception? 饭店服务英语教学辅导2(UnitTwo)l Greetingsl Check the reservation listl Fill in the registration forml Check the forml NoticeBasic p

4、rocedure of check-in饭店服务英语教学辅导2(UnitTwo)Check the reservation list Do you have a reservation?/ You do make a reservation. 饭店服务英语教学辅导2(UnitTwo)Fill in the registration form Would you please fill in this reservation? 饭店服务英语教学辅导2(UnitTwo)Notice Take care of your passport. Please dont leave anything beh

5、ind. You room number is .饭店服务英语教学辅导2(UnitTwo)Greeting with the travel agent Checking group numberPresenting room listMaking a copy of group visaChecking the breakfast time and check-out timeAbout luggage loadingRegister a tour group饭店服务英语教学辅导2(UnitTwo)Registration Forms Registration Form of Residenc

6、e for Domestic Guests Registration Form of Temporary Residence for Visitors Registration Form of Residence for Group饭店服务英语教学辅导2(UnitTwo)姓名姓名Full Name房号房号Room NO.国籍国籍Nationality性别性别Gender出生日期出生日期Date of Birth职业职业Occupation签证或旅行号码签证或旅行号码Visa or Travel Document No.有效期限有效期限Date of Validity停留事由停留事由Object

7、 of Stay入境日期入境日期Date of Entry何处来何处去何处来何处去Where from & to到达日期到达日期Arrival Date接待单位接待单位Received by退房日期退房日期Departure Date住址住址Address 住客签名住客签名Guest Signature结算方式结算方式ON CHECKING OUT MY ACCOUNT WILL BE SETTLED BY 现金现金Cash 信用卡信用卡Credit Card 旅行社旅行社Travel Agency注意事项注意事项PLEASE NOTECheck-out TIME IS 12:00 noonR

8、oom rate does not include beverage in your room.饭店服务英语教学辅导2(UnitTwo)Please note:1.Safe deposit boxes are available at no charge at front office cashier counter.2.Visitors are requested to leave guest room by 23:00.3.Please return your room key to front office cashier counter upon check-out.饭店服务英语教学辅

9、导2(UnitTwo)团体名称团体名称: 日期日期: 年年 月月 日日 至至 月月 日日Name of group Date: Year Mon. Day Till Mon. DAY房号房号Room No.姓名姓名Full Name性别性别Gender出生日出生日期期Date of Birth职业职业Occupation国籍国籍Nationality护照号护照号码码Passport No.团体人员临时住宿登记表团体人员临时住宿登记表Registration Form of Temporary Residence for Group何处来何处去何处来何处去Where from and to饭店服

10、务英语教学辅导2(UnitTwo)Dialogue 1 A Guest with Advance Reservation Checks in Task : Listen to Dialogue 1(P16-17) Study (Explain) some important words and expressions, then translate some sentences.饭店服务英语教学辅导2(UnitTwo)language PointsWould you please fill out this registration form? What should I fill in un

11、der Room Number?fill in & fill out 填写填写,填补填补E.g. You need to fill in each blank till you fill out the form.饭店服务英语教学辅导2(UnitTwo)2. Now everything is in order.所有一切准备就绪了。所有一切准备就绪了。in order 井然有序井然有序饭店服务英语教学辅导2(UnitTwo)Dialogue 2 Registering a Tour GroupTask : Listen to Dialogue 2. Study (Explain) some i

12、mportant words and expressions, then translate some sentences.饭店服务英语教学辅导2(UnitTwo)language Points1. Tour group coordinator 旅行团协调员旅行团协调员2. breakfast vouchers 早餐劵早餐劵饭店服务英语教学辅导2(UnitTwo)Dialogue 3 Receiving a Walk-in GuestTask : Listen to Dialogue 3. Study (Explain) some important words and expressions, then translate some sentences.饭店服务英语教学辅导2(UnitTwo)language Points1.walk-in guest 没有预订的客人没有预订的客人,散客散客2. depositp储蓄储蓄, 存款存款我想存款我想存款, 请给我办理一下。请给我办理一下。 Id like to make a deposit please.p订金订金; 押金押金, 保证金保证金旅馆规定凡预订房间都要先付订金。旅馆规定凡