新编剑桥商务英语中级的课件

1、Business English 1.1 Ways of working 1.2 Making contactsModule 1 Business topicVocabularyListeningSpeakingDifferent ways of workingA mini-presentation1.1 Ways of workingReadingHow to job-shareWorking from home1.1 Ways of workingVocabulary Different ways of working 1. How do you study most effectivel

2、y? By working* at the same time every day/ at different times of the day?* early in the morning/ late at night?* on your own/ with others?* at home/ at your place of study (school or college)? 2. Match these ways of working 1-8 to definitions A-I. Do you work in any of these ways?0 freelance1 telewo

3、rking2 job-sharing3 shift-work4 part-time5 temping6 consultancy7 flexitime8 hot-deskingA You work during different parts of the day (eg. nights).B You sell your work or services to a number of different companies.C You work for different companies for a short time without a permanent contract.D You

4、work a number of hours per week or month but you decide when you start or finish.E You dont have a permanent place or office to work at, but you find a place to work when you arrive.F You work for a company from home via email, phone or the Internet.G You only work for some of the week (not full-tim

5、e).H You do your job for part of the week and another person does it for the other part.I You arent employed by a company, but are paid to give specialist advice.3. Work in pairs. Think of some advantages or disadvantages for each way of working in exercise 2.BACK4. Read about job-sharing. Write the

6、se headings into each paragraph.Get organizedSet your limitsPut pen to paperTwo become oneOpen your mindPlan for disasterFind the perfect partnerDont feel guiltyHow to job-share Wouldnt it be nice if the working week finished on Wednesday? With a job-share it can. Heres the essential guide to making

7、 it work. (0) Find the perfect partner. Find someone you like. Be prepared to communicate and share credit and blame, says Carol Savage, the managing director of Flexecutive, a flexible working consultancy. (1) _ Bosses should consider requests for flexible working from employees with children under

8、 six. So embrace the benefits: Twice as much experience, skills, brainpower and energy, Savage says. (2) _ Always discuss the worst-case scenarios. When Margaret Mills, a teacher, lost her job-share partner because of a family illness, a return to full-time work seemed inevitable. We had been over-o

9、ptimistic. I did manage to find someone else who fitted in with me, but I was very lucky.ReadingOpen your mindPlan for disaster(3) _Plan the system for handing work over carefully and play to each others different strengths. Delegate the workload according to each others particular skills and qualit

10、ies.(4) _Manager should clarify what they expect in terms of hours, availability and results, and employees should manage their employers expectations. Sue Osborn, a job-sharer for 21 years, says, Were often asked to do five-day weeks. Eventually you just have to say no.(5) _Agree in writing arrange

11、ments for holidays, parental leave, retirement, etc. everyone should know where they stand from the beginning.(6) _Do not work until 1am at home to make up for not being in the office every day.(7) _Clients may not like having to deal with two people working closely together. As Savage says: A job-s

12、hare should be like a marriage one voice, one unit.BACKGet organizedSet your limitsPut pen to paperDont feel guiltyTwo become oneListening1.You will hear a woman called Michela talking about working from home. 1) What does she say is important when working from home?2) What does she think are some o

13、f the advantages and disadvantages of this way of working?Have a timetable and stick to it.Advantages: - you spend more time with the children- more flexibility- the company saves money on office space no commutingDisadvantages: sometimes you work in the evening you miss people and office news2 List

14、en again and answer the following. 1) Complete the notes about Michelas typical day.7:00 get up, get the kids ready8:30 9:00 12:00 14:30 take kids to schoolstart workhave lunchfinish work 2) How long has she been with her current employer? How long has she been home-working?Shes been with her curren

15、t employer since she left school, but shes been home-working for five years.3) Is she doing anything different from normal this week?Shes going to the office every day to meet visitors.BACK Listening script I=Interviewer M=MichelaI: OK, Michela. You work from home now. Can you tell me about a typica

16、l day?M: Sure, I always get up around seven and the first thing I do is get the kids ready for school. I take them at eight thirty and then I always start work at home.I: Do you ever have a day where you decide to have the morning off and start work later?M: No, you cant do that. Its important with

17、home-working to have a timetable and stick to it. If you end up watching TV or doing the cleaning then it isnt for you. So I have lunch at twelve and finish work at two thirty to get the children.I: Was that why you gave up you office job?M: Yes, I wanted to spend more time with the children. It giv

18、es me more flexibility. Sometimes I need to work in the evening but usually it isnt a problem.I: So how long have you been doing this kind of work?M: For about five years. Ive been with the same company since I left school, but with the Internet and technology its easy now to be at home.I: So your e

19、mployer doesnt mind.M: No. It means the company saves money on office space and as long as I get the work done, theyre happy. Sometimes I still go into work to meet clients and so on. For example, Im going in nearly every day this week because we have visitors from another company and I cant really

20、invite them over to my house. Besides, its nice to go in every so often. I like to see people and catch up on the gossip and the news with my colleagues. I miss that side of going into work every day.I: Is there anything else you miss?M: Ermm. No, not really. And Ill tell you what I really dont miss

21、 and thats having to spend two hours commuting on the bus and train every daySpeakingA mini-presentationA: What is important when ?Job-sharing Find someone you like. Organize and plan how you share the work.B: What is important when?Working from home Set up an office space in the house. Plan your wo

22、rking hours and your breaks.back1.2 Making contactsDeveloping a conversationVocabularyReadingListeningSpeakingLifes all about making connectionsStarting a conversationJob responsibilitiesWritingBusiness correspondenceVocabularyJob responsibilities Tell your partner about your job. Use these expressi

23、ons and choose the correct preposition.I work of/ for/ about Im involved in/ of/ forIm responsible for/ of/ about I deal for/ with/ ofI usually report up/ at/ to Im in charge for/ of/ toI specialize about/ in/ forHomeReadingLifes all about making connectionsRead the article below about some new netw

24、orking groups specifically for businesswomen. Choose the best word A, B or C to fill the gaps 1-10.1. A. attending B. going C. meeting 2. A. ideas B. sugar C. money3. A. department B. company C. group 4. A. work B. charge C. responsible5. A. to B. in C. about To you, networking might mean (1)_ a con

25、ference or trade fair event to meet new clients or partners. Or it could be the coffee break at work where you share (2)_ with colleagues in other departments. But nowadays networking has become an event in itself. For example, Pricewaterhouse Coopers offer its female staff a formal networking (3)_

26、called PwCwomen. With 900 members, it organizes events ranging from informal drinks evenings to coaching events. Tina Hallet, who is (4)_ for the group, says that she got involved (5)_ networking 6. A. run B. control C. produce 7. A. speak B. know C. be 8. A. do B. see C. make 9. A. socializing B. w

27、ork C. extra 10. A. talk B. with C. successBecause Id got to a reasonably senior level and I wanted to help other people to maximize their potential. You dont have to be senior to (6)_ a network though. Vicky Wood and Sally Hopkins had the idea for the City Girls Network when they first moved into L

28、ondons corporate world and wondered how to get to (7)_ other women. We couldnt find anything for people with no experience. So we thought wed start our own. From twelve friends meeting regularly, it rapidly grew to 250 members from many different organizations. Its a great way to (8)_ useful contact

29、s and bring in potential business. Fiona Clutterbuck is co-chair of a network for the bank ABN AMRO. Women tend to think of networking as (9)_ and give it low priority. but given the chance, women will network as the banks last speed networking event demonstrated. With over100 women and men, it was

30、a great (10)_. It is amazing how many people you get to meet from different parts of the organization.ListeningStarting a conversationListen to four people starting conversations. In each conversation decide where the speakers are making contact.Conversation 1:_ A. At a conferenceConversation 2:_ B.

31、 Over dinnerConversation 3:_ C. In someones officeConversation 4:_ D. On a training courseCADBMatch the expressions on the left to the responses on the right.0. Id like to introduce you to Mark.1. Nice to meet you at last.2. Do you two know each other already?3. Would you like a coffee?4. So have yo

32、u enjoyed this morning?5. Is this your first time at one of these events?6. May I join you?7. Youre a colleague of Martin Obach, arent you?8. How do you know him?9. How many children do you have?10. Have you always lived in Lille?11. I know your company is looking for a partner on this Thai project.

33、A. Yes, it is. And you?B. Hello, Marek. How do you do?C. Thanks.D. Pleased to meet you too.E. Sure.F. Two. Twins.G. Yes, most of my life.H. Yes. Is that something you might be interested in ?I. Well, weve spoken on the phone a few times.J. Yes, it was very interesting.K. Thats right. He works in our

34、 Barcelona office.L. We were both at Elcotil together.SpeakingDeveloping a conversationWork as a class or in large groups. You are at a networking event, so stand up and walk around. Meet one person and have the conversation below. At the end, move on to a new person.greet the other personintroduce

35、yourselftalk about the eventdescribe your jobtalk about where you come fromfind a reason for doing business in the futureintroduce your partner to someone elsemeet another personWritingBusiness correspondence备忘录（memo)，电子邮件（email），普通信件（letter）和便条（post-it note）备忘录：是商务信函中的一种，主要用于公司内部对公司的职员、部门通报信息，如会议安排

36、、情况报告、问题处理等。在英语中称之为interoffice memorandum，其复数为memoranda，简称memo。除了可以采用书面形式之外，备忘录也可以通过email发出。英文备忘录的一般格式如下：Body即内容是备忘录的主要部分，写作应该力求简明、确切。首先应直入主题，列出最重要的信息，然后可以具体说明事由、情况，提出意见和建议等，最后可以根据具体情况或重申主题或表示医院或感谢。需要指出的是，备忘录得末尾不需要签名。To:From: Date:Subject:Body1. Read the correspondence on Evelyns desk and answer the

37、se questions.1) Is it all related to her work?2) Which is formal? What is it about the content and language which tells you this?3) Which is international communication? Did anyone else receive it?4) How is the memo different to the letter and the email? Think about the following: - the layout - the

38、 beginning and the end - the paragraphs5) Find abbreviations which mean the following? - telephone number - as soon as possible - at - Subject (or) With reference toAnswerTo: All StaffFrom: Ray BonnerDate: 24th JuneSubject: Trial of flexitime systemFurther to our previous meeting, we are pleased to

39、be able to confirm that the new flexitime system will come into operation as from 1st August. The system applies to all administrative and office staff. May I remind you that any production staff on the current shift system remain unaffected by these changes.From: evelynHi, RonaHow are you? I got a

40、note to say you called. Great news that you passed your final exam! Im sorry that I didnt get back to you but its been crazy here. The network was down for three days so all our customers were receiving the wrong orders! Anyway, how about meeting for lunch this week? If you cant make it, dont forget

41、 the party this weekend. Do you want me to pick you up at 8?See you soon,EveDear Mr. Hynes:RE: Replacement of item 00-A104With regard to your letter dated 12th June, I am writing to confirm that we can offer you a replacement item and this will be sent out today. I would like to apologize for the de

42、lay with this. Unfortunately, this was due to recent changes to our network. On behalf of Lar Bonner I would like to thank you for your custom. We look forward to working with you again in the future.Yours sincerelyEvelyn BoerCustomer ServicesTel: 0207 865 849Eve- can you call someone called Rona ba

43、ck asap? She passed.BACKAnswers:The email and post-it note are not related to her work.The memo and the letter are formal because they are giving information and replying to a customer with a complaint. The language uses quite long and fixed expressions.The memo is international communication becaus

44、e it was sent within the company. Everyone in the company received a copy of it.The memo uses the To/ From/ Date/ Subject headings. It doesnt require an opening salutation line (Dear) or closing salutation (BestYours). Memos often have only one paragraph.Tel. / asap / / RE2. Complete this table of p

45、hrases for writing emails, letters, notes and memos with the underlined words in Evelyns correspondence.Opening salutationGive reason for writingRefer to previous contactMake a suggestionApologizeGive good newsGive bad newsRequestOffer helpRemindRefer to future contactClosing salutationMore formalDe

46、ar(1)_(2)_(3)_I would like to suggest that(5)_We apologize for any inconvenience caused byWe are delighted to(7)_(8)_We regret to tell you thatI would be grateful if you couldIf you have any further queries/ problems, please do not hesitate to contact me(11)_(13)_I look forward to meeting you again

47、soon.Yours faithfully (when the letter begins Dear Sir/ Madam)(15)_(when the letter begins Dear Mr. / Ms. / Mrs.)Less formalHiJust a quick note to sayThanks for your emailIt was good to see you last week(4)_ What aboutIm afraid that (6)_Great news!The bad news is(9)_(10)_(12)_(14)_ Best regards/ wis

48、hes All the bestprevious1. I am writing to2/3. Further to our previous meeting/ With regard to your letter dated4. how about5. I would like to apologize for6. Im sorry that7. we are pleased to8. Unfortunately9. Can you10. Do you want me to11. May I remind you12. Dont forget13. we look forward to wor

49、king with you14. See you soon15. Yours sincerelyReference answerHomeworkYou are a manager at Lar Bonner. After a meeting with staff, the company has agreed to extend parental leave for fathers from two weeks to three weeks. Write a memo to all staff. Refer to the previous meeting. Say when the new s

50、ystem will begin (25th September). Remind staff that their managers need one months notice.Possible AnswerTo: All StaffFrom: (Name of student)Date: 25th JulySubject: Parental LeaveFurther to our previous meeting, I am pleased to confirm that parental leave for fathers has been extended to three week

51、s. The new system will come into operation as from 25th September. May I remind you that your managers will require one months notice?Unit TwoCompany BenefitsAn Overview of Unit Two2.1 Business Topic(Company Benefits)Vocabulary(Benefits Incentives)Reading(An article about Xerox)Speaking(Asking quest

52、ions about jobs)Writing(A letter of application)2.2 Business Skills(Presenting your company)Vocabulary(Company Terms)Listening(Presentations)Speaking(Giving a presentation)Writing(A memo)2.1 Business TopicCompany BenefitsDiscuss: What is most important to you when choosing a job?an impressive job ti

53、tletraining and staff developmenta good salarya pensionflexible working hoursopportunities to travelopportunities for promotionparental leavedays off and long holidaysa company carVocabulary: Benefits and Incentives员工福利 (Employee Benefits)的形式：1. 法律保障的权利(Legally Required Benefits)，包括社会保障(Social Secur

54、ity)、失业补偿(Unemployment Compensation)、工伤赔偿(Workers Compensation)等。2. 与退休有关的福利(Retirement-related Benefits)，例如退休金计划(Pension Plans)等。3. 与保险有关的福利(Insurance Related Benefits)，包括健康保险(Health Insurance)、人寿保险(Life Insurance)、意外事故和伤残保险(Accident and Disability Insurance)等。4. 带薪休假的福利，包括带薪公假和带薪休假(Paid Holidays a

55、nd Paid Vacations)。、其他的福利，例如交通补贴(Local Conveyance Allowance)、住房补贴(Housing Allowance)、伙食补贴(Meal Allowance)、旅游津贴(Holiday Bonus)。无形的福利：老板的奖赏、晋升的可能性、舒适的工作环境等。奖励措施(incentives)：一个红包、一顿饭、一瓶酒、一次旅行机会ListeningListen to five short recordings. Which of the benefits and incentives in exercise1 is each person ref

56、erring to? Speaker 1:_Speaker 2:_Speaker 3:_Speaker 4:_Speaker 5:_company carflexible working hoursparental leavean impressive job titlea pensionListening scriptSpeaker 1 Its great because usually it means my wife can use the one at home and we even take mine away at weekends. I work for quite a rel

57、axed company and they dont seem to mind how I use it for leisure.Speaker 2 I thought it wouldnt change the way I worked after the first six months, but as they got older it actually became more complicated with getting them to school or if they wanted to do activities in the afternoon. But my boss h

58、as been really good about it and some days I can do a half day if I want and then I might work later on other days or I take work home, which I dont like doing, but its the only waySpeaker 3 Its actually the law now so they had to let me have it. It was only two weeks but at least I had time to help

59、 my wife out. Mind you, after all the late nights and crying I was really happy to get back to work for a while and have a rest!Speaker 4 Ive just been promoted form Assistant IT Technician to Chief Operational Network Administrator. It means I get a bit of a pay rise and new business cards with my

60、name on. Im not sure if I get my own office though.Speaker 5 The problem for me is that I wont have enough to live on when Im 60 and I cant afford a private plan. So Ill probably try and keep working for a few more years, and anyway, I heard the government is planning to rise the age of retirement.T