南开大学22年春学期《客房部运营与管理（一）（二）（EI双语）》在线作业-00002

1、-本页为预览页PAGE13-本页为预览页-本页为预览页22春学期（高起本1709-1803、全层次1809-2103）客房部运营与管理（一）（二）（EI双语）在线作业-00002第1题. To establish par levels for all types of uniforms, the executive housekeeper needs to know ( )选项A：How many uniformed personnel work in each department.选项B：How frequently uniforms need laundering.选项C：How oft

2、en uniforms need cleaning.选项D：All of the above.参考答案：D第2题. 工程部做日常维护活动一般不包括 ( )选项A：计划性维修选项B：预防性维修选项C：年度性大修选项D：日常维护参考答案：C第3题. Which type of keys can open single guestroom and in some cases also provide access to locked area such as the pool or gymnasium. ( )选项A：Emergency keys选项B：Master keys选项C：Storeroo

3、ms keys选项D：Guest rooms key参考答案：D第4题. 公共洗手间的全面清洗工作常在( )进行?选项A：早上选项B：中午选项C：下午选项D：夜间参考答案：D第5题. 饭店客房部的组织机构及岗位设置应以( )为最有效率和活力。选项A：扁平化和小型化选项B：扁平化和大型化选项C：垂直化和小型化选项D：垂直化和大型化参考答案：A第6题. 清洁大面积的地毯使用( )吸尘器最佳.选项A：吸力式选项B：直立式选项C：混合式选项D：都不是参考答案：B第7题. Front-of-the-house functional areas are those in witch employees h

4、ave a great deal of guest contact, such as ( )选项A：Accounting department选项B：Housekeeping department选项C：F&B department选项D：Human resources department参考答案：C第8题. The room status report sometimes called( )选项A：Room status list选项B：Room status sheet选项C：Housekeeping status report选项D：Housekeeping report参考答案：D第

5、9题. Communication between housekeeping and engineering should be efficient so that most( ) repairs can be handled while the room attendant is cleaning the guest room.选项A：Major选项B：Minor选项C：Important选项D：Efficient参考答案：B第10题. 擦拭( )时,应用干布,切勿用湿布抹尘。选项A：行李架选项B：梳妆镜选项C：台灯和镜灯选项D：写字台参考答案：C第11题. ( )能抑制洗涤剂的能力,从而需

6、要使用更多的洗涤剂才能达到清洁的目的。选项A：钙选项B：铁选项C：镁选项D：磷参考答案：A第12题. ( )是布件织物的质量标志之一。选项A：颜色质量选项B：耐洗次数选项C：规格尺寸选项D：厚薄程度参考答案：B第13题. 空气清新剂又称( ),用于消除室内清洁剂的气味。选项A：消毒剂选项B：除臭剂选项C：去污剂选项D：洁厕剂参考答案：B第14题. 如有访客探访住店客人而客人不在,服务员应有礼貌劝其到( )等候.选项A：客房选项B：公共场所选项C：楼面服务台选项D：办公室参考答案：B第15题. 下面哪项服务在客房服务中是收费服务 ( )选项A：婴儿床服务选项B：擦鞋服务选项C：开夜床服务选项D：

7、洗衣服务参考答案：D第16题. Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )选项A：Prevent damage to the equipment选项B：Prevent damage to the surface being cleaned选项C：Extend the life of the item选项D：Reduce risk of personal injury参考答案：A,B,C,D第17题. 饭店运营中非循环使用物品包括 ()选项A：清洁供应品选项B：宾客供应品（如浴皂）选项C

8、：宾客便利用品选项D：吸尘器参考答案：A,B,C第18题. 饭店运营中循环使用物品包括( )选项A：床选项B：床单选项C：真空吸尘器选项D：沐浴露参考答案：A,B,C第19题. How do you handle syringes. ( )选项A：Put on protective gloves选项B：Pick up the item with a dust pan and brush or tongs选项C：Give it to your supervisor选项D：Bring the container to the syringe, not the syringe to the cont

9、ainer参考答案：A,B,D第20题. 多数客房部负责清洁的区域包括()选项A：客房选项B：走廊选项C：公共区域，如大堂和公共盥洗间选项D：游泳区与庭院区参考答案：A,B,C,D第21题. Fixtures and Fittings include ( )选项A：Heating选项B：Carpet选项C：Pictures选项D：Lamps参考答案：A,B,C,D第22题. In housekeeping department, personal protective clothing includes.( )选项A：Gloves选项B：Face mask选项C：Goggles选项D：Dust

10、ers参考答案：A,B,C第23题. 客房部中不受饭店开房率水平的变化与影响的岗位包括 ()选项A：客房部经理选项B：楼层客房服务员选项C：日班主管选项D：日班办公室职员参考答案：A,C,D第24题. 客房服务员在清洁客房的时候所需要的清洁设备与工具包括( )选项A：吸尘器选项B：洗地毯机选项C：清洁车选项D：各种清洁剂参考答案：A,C,D第25题. Some examples of guest amenities including ( )选项A：after shave lotion选项B：colognes选项C：body lotion选项D：tooth paste参考答案：A,B,C第26

11、题. Non-Inventories include ( )选项A：Soap选项B：Comb选项C：Bath powder选项D：Shampoo参考答案：A,B,C,D第27题. How to clean a stayover when the guest is not in the room.( )选项A：Never leave the room unattended with the door open选项B：Dont touch personal items选项C：Dont throw anything way that is not in a bin选项D：Change bed lin

12、en according to hotel procedures and standards参考答案：A,B,C,D第28题. 酒店客房部安排2个客房服务员一起工作,这样做的优点包括哪些?选项A：提升员工人身安全度选项B：互相学习选项C：互相监督选项D：减少员工偷窃行为参考答案：A,B,C第29题. Guest loan items ( )选项A：Hair dryers选项B：Iron and iron boards选项C：Extra bed选项D：Adaptors参考答案：A,B,D第30题. Some examples of Guest Loan Items including ( )选项

13、A：iron and ironing board选项B：electric razor选项C：power adapter选项D：hair dryer参考答案：A,B,C,D第31题. The term amenity is commonly used to identify luxury items that a hotel gives away to its guest at extra charge.选项A：对选项B：错参考答案：B第32题. As one of guest loan items, iron is often set on room attendants cleaning c

14、art.选项A：对选项B：错参考答案：B第33题. 客房服务员在清洁客房时,可应客人的要求关闭房门打扫.选项A：对选项B：错参考答案：B第34题. 客房服务员按照程序敲门后无应答可以进入房间,但是如进房发现客人在睡觉或在浴室,应立即退出锁上门并做好记录。选项A：对选项B：错参考答案：A第35题. Productivity standards refer to the quality of room to be cleaned over a period of time by one person.选项A：对选项B：错参考答案：B第36题. There are two types of budg

15、ets are used in managing a hotels financial resources: Capital and Operating budgets.选项A：对选项B：错参考答案：A第37题. A guest supply is any item that is conducive to the guests material comfort and convenience.选项A：对选项B：错参考答案：A第38题. If a suspicious looking object is found in the public area, It should be touche

16、d or moved with a great care.选项A：对选项B：错参考答案：B第39题. Sleeper means the guest has settled his/her account and left the hotel, but the front office staff has failed to properly update the rooms status.选项A：对选项B：错参考答案：A第40题. 凡是门把手上挂着Do not Disturb牌子或有反锁标志的房间,服务员一概不许敲门打扰.选项A：对选项B：错参考答案：B第41题. 最小储备量是指饭店随时需要

17、准备足物品的最小购置件数。选项A：对选项B：错参考答案：A第42题. Par number is the standard number of recycled inventoried items that must be on hand to support daily housekeeping operations.选项A：对选项B：错参考答案：A第43题. 已清洁住客房的英文是Vacant dirty。选项A：对选项B：错参考答案：B第44题. Mid-Market hotels are a growing segment of the lodging industry. These h

18、otels focus on tourists, business travelers on expense accounts or families taking advantage of special childrens rate.选项A：对选项B：错参考答案：B第45题. 各公司的高层管理人员、娱乐界名流、政界精英和各种富人等是豪华型饭店的客源。选项A：对选项B：错参考答案：A第46题. 客房服务员不要拾取宾客丢弃的任何物品。选项A：对选项B：错参考答案：A第47题. Out-of-order means the room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons, including the need for maintenance, refurbishing, and extensive cleaning.选项A：对选项B：错参考答案：A第48题. 并非所有的客房部使用的清洁剂对皮肤,脸,头部,手,呼吸道,鼻腔,眼睛