国开（原中央电大）《管理英语4》期末复习资料 试卷号：1389

1、国开（原中央电大）管理英语4期末复习资料试卷号:1389选择题1 . 一 I think things have been a bit difficult for us the last couple of months. A Weve been working hard, but still getting behind.Youre rightFm afraidI dont think so一 This project is too big for me to finish on time. Please do me a favorThat is a daydreamFll give you

2、 a hand C managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.Not onlyDo not onlyNot only doAT&T found that employees with better planning and decision-making skills were A to be promoted into management jobs.more likelym

3、ore likemore unlikelyThe responsibilities in handbook B that managers have to be concerned with efficiency and effectiveness in the work process.implyindicateinterrupt Could you give us a speech on management functions some day this week?c. Thata good ideaNo, I already have plansFd love to, but Im b

4、usy this week一 We could let some of the staff work from home. B ?Thats a good idea.Do you have any good ideasWhat do you think of itIs there anything else A CEOs spend planning, the more profitable their companies are.The more timeB The moreC. The less time9.It is through enthusiasm and quiet intens

5、ity A we transform creativity and vision into the technologies.that/which A his anger the employees called him Mr. Thunder, but they loved him.Due toIn spite ofBecause Is it possible for you to work out the plan tonight? B ril do that.I think so.Id love toThe Human Resource Managing Department at Ho

6、nda is given specific instructions C employ the best possible workers.how toon what toon how toThe demands and requirements placed on the CEO of Sony are different from B on the manager of your local Wendys restaurant.thesethosewhich14.Supervisors should B their employees in two-way communication so

7、 that understanding takes place.enableengageencourageEven the best continually seek ways to C their skills.sharpsheirpenersharpenHow did your meeting go yesterday?一 A actually, it was really frustrating.Not so goodVery goodNothing special Will you go on a picnic with us tomorrow?c. Yes, but PH have

8、English classesSorry, I have an appointment with Dr. BrownC Im afraid I have no ideaEffective leaders distill complex thoughts and strategies into simple, memorable terms B colleagues and customers can grasp and act upon.whenthatwho19.If demand is rising but the firm C from communication failure, th

9、en stocks will fall and there will be understaffing.has been sufferingis going to sufferis suffering2O.In todays environment, A people are often burned out, its important for employees to have a personal connection with you and the work you believe in.wherewhenwhileHow can you explain the latest sit

10、uation? A ,1 know it is all my fault.SorryExcuse meIm afraid If you cant say what youve come to say at the meeting, whafs the point? B ,but I think you might need to change your approach somewhat.I am not sureI can see thatI know thatEvery time I tried to say something, he would B to something else.

11、move offmove onmove overCreativity, especially A which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.A thatthosec./25-Who was A the meeting?chairingleadingcharging26. C identify the problems that have been occurring?一Well, as you know, the problems we h

12、ad with Gary caused a lot of friction among the team.What would youWill youAre you able to27.1 think the primary A factor is therefs been so much absence lately.contributingcausingaffectingWhen the message finally reached the Command Center, it B mutated to become “Send three and four-pence, wefre g

13、oing to a dance.washadhaveWhat you need to do is to keep things short and sweet, just the C .questionstopicshighlights3()1.Hes left now, but productivity hasnt C that much.carried oncaught uppicked up B 一 Pd like to have this film developed.Whafs it?May I help you?What do you want? I am sorry for wh

14、at I have said to you.c No problem.Im sure about that.D with my manager at the beginning of a about it.In high school, I am equally comfortable B as a member of a team and independently.to workworkingworkI like to think C I am always the one finding new ways to a situation or challenge.inside of the

15、 boxof the boxoutside of the boxRegular and concrete feedback is important B who is not performing up to her potential.when to deal with a workerwhen dealing with a workerwhen dealt with a worker一 Will you help me arrange a meeting with Mr. Brown, please? c No, no way.No, I cant.Sorry 1 cant I have

16、to finish my project right now.一 Could I borrow your iPad for a few hours? B Yes, you can.Sure, here you are. Enjoy your time.It doesnt matter.Team members are B as unique people with irreplaceable experiences, points of view, and knowledge to contribute.treatedviewedknownHow do you get your members

17、 to C as a team?pull apartpull uppull togetherbelieve that I have a lot to contribute A a team environment, and am comfortable in both leadership and player roles.towithfor 一 What are your teammates like? A They are all warmhearted and helpful.They all like sports and games.They are all good friends

18、.The majority of these team challenges C anywhere.can deliverare deliveredcan be deliveredhave been very lucky to have had A managers during my career so far.terrificterribletemfying44.Thc team creates an environment C people are comfortable in communicating, advocating positions, and taking action.

19、thatwhichin which45.If I take the time to talk with my manager at the beginning of a project, we A off to a great start on the same page.can gethave gotc. getlike to think C . I am always the one finding new ways to a situation or challenge.inside of the boxof the boxoutside of the box 47. How do yo

20、u get your members to C as a team?pull apartpull uppull together C You might as well write a thanks-note.How do you like the rewards?What do you do with the rewards?Could you suggest some ways of the rewards?Do you mind if I use vouchers to spend in a restaurant?B Yes, please.Not at all. Go ahead.No

21、, thank you. C the job, employers donft want to hire people who are difficult to get along with.Despite ofRegardlessRegardless of C clearly communicate with and actively listen to employees is essential to improve their performance.Be able toBeing ableBeing able tothink a big part of it is A we know

22、 how to have fun on the job.thatwhichwhy一Can I get you a couple of tea? A Thats very nice of youWith pleasureYou can, please Wow! This is a fantastic project! Fve never known youre so creative.c Dont mention it.Great, I dare to say I am a talent.Thanks for your compliments.Companies are B interested

23、 in your soft skills they are in your hard skills.so. thatas.as.not.untilAn appreciated gift and the gesture of providing it will B your coworker*s day.look uplight 叩lift toAll the team members tried their best. We lost the game, A .howeverthereforesince Youd better not push yourself too hard. You c

24、an ask the team and listen. You are right.No, we cant do that.I think it will kill our time.59 C You might as well write a thanks-note.How do you like the rewards?What do you do with the rewards?Could you suggest some ways of the rewards?6O.Self-esteem needs might include the A from a workplace.rewa

25、rdsrewardedrewardedLearning new things has always been a great A for me.motivatormotivatemotivationThe leader C at creating opportunities to provide rewards, recognition and thanks to his or her staff.exceedsexcellentexcelsFifty-five per cent of the respondents said that praise and attention from th

26、eir supervisor would make them feel A the company cared about them and their well-being.as ifeven iflike Why didnt you come to my birthday party yesterday? B Excuse me, my friend sent me a flower.Sorry, but my wife had a car accident.Fine, I never go to birthday parties. Do you know where I can repa

27、ir my motorcar? Its cheap to repair a motorcar.Around the street corner.You drive too fast to damage it.My leather shoes cost me C the last pairs I bought.three times asthree time asthree times as much asGood work A good pay.deservesrequestsdesertsThe workmen want to B the number of working hours an

28、d to increase pay.deletedecreasedepress一Over-the-top? You mean.c Well, sometimes your co-workers feel that you are too loud.No, I dont.Thanks a lot. Havent seen you for ages. What are you busy doing now? Yes Jong time no see.Yeah, thanks for coming.I am working part time in a bookstore.71 .Wendy sug

29、gests that we B tomorrow.shall goshould gowill goA childs character is greatly influenced by his home B .caseenvironmentsituationLinda walked at the head, A by her colleagues.followedfollowingto follow I think I have made a great mistake.c I donft think so. You really made an error.I dont think so.

30、Its really terrible.I dont think so. Its not your fault.Please ask the solicitor what his B would be to take the case to court.farefeesalaryWithout his assistance, I A the research last month.would not have completedcould not finishshould not finishThey have come to the conclusion A this winter will

31、 be even colder than before.thatforwhichAt a rough A , we will take another four weeks to finish this plan.estimatevalueaccount Which of these hats do you want? A . Either will do.I dont mindNo problemGo ahead一Tm going to Beijing for a few days. C . I wish I could go with you.It doesnt matterForget

32、itI really envy you81.On hearing the news of A the major exam again, the girl burst into tears.A her having failedshe failedher being failedThey depend on each other to survive. In other words, they are _B for erwoveninterdependentinternationalTo build the reservoir （水库）,thousands of peo

33、ple have to be A .relocatedrepeatedreopened一 Dont worry, Mum. The doctor said it was only a common cold.一 A ! ril tell Dad theres nothing serious.What a reliefHow surprisingIm so sorry If you dont believe in yourself, no one else will.一 _C . Confidence is really important.Thats not the pointI dont t

34、hink soI couldnt agree more A the deepening of Chinas economic reforms, there is greater cooperation and interdependence between the private and the public sector.WithAs well asFor the sake of87.She is very adaptive and soon adapted B to the campus life.withtoasBy the end of the year, the sales plan

35、 for the next year B .will be madewill have been madehave been made Can I have three days off next week, Mr. Smith? B . I can manage without you.Fm afraid notOf courseIt dependsRedundancy happens when employees need to C their workforce. And as a result, someone gets dismissed from work.reformreprod

36、ucereduceAll _A glitters （闪闪发光）is not gold.thatwhichwhatThere is no _C the fact that he is the best student in the class.denydeniesdenyingHe ordered that nothing B until the police arrived.was touchedshould be touchedhad been touched一 The trip ought not to take more than an hour.一 B . It is at least

37、 two hours.I guess soYou must be jokingIt depends Sorry for being late. I should have called you earlier. C Fve just arrivedThats no troubleYou are welcomeThats all rightC there is smoke, there is fire.IfWhenWhereTheir economy is export A .orientedorientatingorientationAll the C guests are seated in

38、 the front row.distinguishingextinguishingdistinguished一 Have you already paid? Whats my share of the bill? C . It wasnft very much.Its my shareNone of your businessDont worry about it一 The Auto Show in the City Stadium has been canceled.Oh, no! A What a pity!It doesnt matter!Ifs not interesting at

39、all!An agreement was reached on the C of mutual respect and mutual interest.basicbasebasis A on the hilltop, you could enjoy the scenery of the city bathed in the sun.StandingStandStood A the importance of English, we should put more effort into it and try to learn it well.GivenGivingGave一 Terribly

40、sorry to interrupt, but may 1 use your dictionary?一 Yes, A .of courseit doesnt matterno hurry一 The Auto Show in the City Stadium has been canceled.Oh, no! A What a pity!It doesnt matter!It s not interesting at all!Compared A English, Chinese is generally believed to be more difficult to learn.withfr

41、omagainstWhat can we expect Bhim?infromon108-The reason B he was absent from class yesterday was that he was ill and hospitalized.forwhythat109.After days of investigation, the police were B reality.looking intoapproachingfinding 11().一Its about a successful businessman s management experience, isnt

42、 it? B My pleasure!Thats right!Its 叩 to you! You have to believe in yourself. No one else will, if you dont. C Confidence is really important.A Its not my cup of tea.I dont think so.I couldnt agree more. C we cant compete in terms of size I do believe we hold an advantage in terms of dedication to c

43、ustomer service.ThereforeButAlthoughWe B with achievementdoneare obsessedcatch upWhen people are surrounded by B communication and encouragement, they can find the courage to try, fail, redo, and try plicatedconstantcorporate一Scott, Id like to have your opinions about my written report. C But I have

44、 one suggestion.Thats a good idea.You are too modest.It looks fine to me.一 Id like a wake-up call at 7:00 a.m., please!OK,B You will certainly make it.Fl! make sure you get one.just do what you like.please A your hand if you have any question at alLraiseriseariseThis is the man B last night.A. whom

45、I saw himwhom I sawwhat I sawWe need A communication skills: listen carefully, think before you speak and manage conflicts diplomatically.outstandingplaingeneral C 一Actually I prefer working on my own.Could I use this dictionary?May I open the window to let in some fresh air?Do you prefer teamwork o

46、r working individually? Id like a wake-up call at 7:00 a.mM please!OK, B .You will certainly make it.Til make sure you get one.just do what you like.This is the man B last night.whom I saw himwhom I sawwhat I sawplease A your hand if you have any question at all.raiseriseariseThe key _A successful i

47、mplementation is clearly communicating the strategy to the whole company. TOC o 1-5 h z toinof Who should be responsible for the accident?一 The boss, not the workers. They just carried out the order B .as are toldas toldas they toldHow do we expect to compete with a company that has such a huge C an

48、d huge resources?recommendationreductionreputationHe will write to me as soon as he B home.will have returnedreturnsC. will returnYou can A to sit back- even though it might be tempting.affordstandwillingHer desire for the B of a beautiful town remained.createcreationcreated阅读理解：根据文章内容，判断正误(共50分)。Wh

49、o Killed Nokia?Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didnt see the disruptive iPhone coming.While modest fear might be healt

50、hy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokias top managers should have encouraged safe dialogue, internal coordination and feedback to understand th

51、e true emotion in the organization. 操作提示：正确选T,错误选F。1 . Nokia lost the smartphone battle because its technology is not as good as that of Apple. FNokias middle managers were frank to tell the truth, but the top ones didnt listen to them. FNokias top managers were too moody to hear anything good but h

52、arsh. TMiddle managers in Nokia delivered results more than they promised earlier. F5- Nokias top managers should have had better conversation techniques to encourage internal coordination and truth. THabits of Highly Effective CommunicatorsIts no secret that good leaders are also good communicators

53、. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you dont communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:Listen with your eyes as well as your ears. Effective communi

54、cation is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You wont always get direct feedback, so you need to a

55、lso be able to read between the lines and look for the non-verbal cues.操作提示：正确选T,错误选F。Communication and leadership dont always go hand in hand. FThe say-do gap happens when people misunderstand their leaders intention. FUsing technical jargon makes a leader convincing. FCommunicating sincerely is al

56、ways the best. TObservation is as important as communication when you want to know what people really think. TWhat We Have Here: A Failure to CommunicateIt is the答 weirdestthing. There are more ways thanever to communicatewith people, yet i(sometimes seems like it is more difficult to connect 一 and

57、stay 回答 connected with anyone.Should youshootoff an email? Tap out a text? Post a private message on Facebook?Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?And once you reach someone, you wonder: Is he paying attention? How do you know? Evenwith the te

58、chno-ease of答 countlesscommunication devices,conversations can still betroublesome. Questions are asked and answered回答outof order. Instructions and directions gohalf-read. Meetings are botched. Feelings are hurl.Communication FailureThe meaning of communication goes a lot deeper than people often th

59、ink. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.The final type is human failure. This occurs when the general culture of a business or

60、 the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boun