外贸跟踪客户

1、分析下原因,一般情况下我会再写封追踪信给他:Hopeyouarefine,myfriend.ItisregretthatIhaventreceiveanyinformationfromyourside.MayIhaveyourideaaboutouroffer?Wewilltrytosatisfyyouuponreceiptofyourreply.Aswedontwanttolostagoodcustomerlikeyou!Ifthereisanythingwecandoforyou,weshallbemorethanpleasedtodoso.Hopewecanbuildgoodcooper

2、ationwithyour.如果客人还没有回信,一周后再问客人不回信的真实原因.（一般情况,70%的客人会告诉你他的原因）Gladtocontactyouagain!Haveyoukindlycheckmyoffer?Hopetheyareworkableforyourmarket!Sorrythatwestilldontreceiveanyinformationfromyou.Iwouldapprreciateforyouranycommentaboutouroffer,includingprice,quality,sercive.Nomatterifitispositiveanswer,I

3、tisgreathelpforustomeetyourrequirement.Waitingforyourfavorablereplysoon!之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的：Goodday!Myquotationofdigitalphotoframeyoumighthavereceivedandconsiderated.couldyoukindlyadviseyourcommentsatyourearlierconvenience?Iftheproductsisnotyourareexpecting,plsadvisemeyourdetailsrequ

4、irement,Iwillre-offerasap.Iamofserviceatanytime!但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：Dear*,Wishyouhaveaniceday!MayIaskwhetheryouhavereceivedmyquotation?NowIamsendingitagain,ifyouhaveanyotherideas.Pleasefeelfreetocontactme.Wewilldomuchbetterifyoucangiveanyadvicestous.Iamwait

5、ingforyourreplyASAP.BestregardsWennie但是，想成功可不是容易的事情DearsirHaveyoureceivedourquotationof.,ifyouhaveanyfurtherquestion,pleasedonthesitatetocontactus.Wearewaitingforyoucommentaboutourquotation.Wehopethatwecanestablishagoodbusinessrelationshipwithyouinthenearestfuture.Yourpromptreplywillbeappreciate.回复A

6、：直接去函敦促Dearxxx,Wisheverythingwellwithyouandyouresteemedcompany!WeareinreceiptofyourletterdatedAug10,andasrequestedwasexpressedyou3cataloguesforourrefrigerationgoods.Wehopetheywillreachyouinduecourseandwillhelpyouinmakingyourselection.Wishwewillpromotebusinessaswellasfriendship!Bestwishes!Kevin回复B：先写

7、邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVEYOURECEIVEDMYP/I,ISTHEREANYQUESTIONORPROBLEMWITHYOU?再问何时开L/C或汇订金过来如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变?客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。DearSir,Goodmorning!Hopeyouhavegotawonderfulweekend!Forseveraldaysnonewsfromyou,myfriend.NowIamwritingforreminding

8、youaboutourofferforitemof*dated*accordingtoyourrelativeinquiry.Haveyougot(orchecked)thepricesornot?(Youcanaddsomewordstointroduceyouradvantageofyourproductorsomethingelsetoattractthecustomer).Anycommentsbyreturnwillbemuchappreciated.Itwillbeourbigpleasureifwehaveopportunitiestobeonsevericeofyouinnearfuture.Lookingforwardtoyourpromptresponse,Thanksandbestregards,Kevin回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。DearSir,NowIamwritingforkeepingintouchwithyouforfurtherbusiness.Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcomptetitivepricesasperyourrequest.Bytheway,howaboutyourorder