Dell重要客户运作系统介绍

1、重要客户运作系统介绍-DELLDell Quality SystemThe Basics Steps RelationshipProcessPerformanceImprovementDell Quality SystemSupplier QualityRELATIONSHIPSupplier QualityPROCESSSupplier QualityPERFORMANCESupplier QualityIMPROVEMENTSupplier SurveySupplier Quality Standard (SQS)Quality AgreementQuality System Audit

2、(QSA)Process AuditQuality Mgmt Plan/MQTPPAPNew P-Plan & ScorecardSafe LaunchYield/Line/ Field MetricsDaily,Weekly, Monthly ReportsQuarterly Quality Review(QQR)Closed Loop CA SystemContinuous Improvement Process (CIP)Business RelationshipProcess Establishment & QualificationCustomer ExperienceDrive C

3、hangeDELL质量系统流程确定可以合作的供货商提出质量期望商议质量意责任交换质量目标至生产地稽核设计审查&预防制定质量管理计划安全放行(量产)监控供货商生产线生产线及应用段监控客户心声评价商业评审(每季)供货商评审确定改善时机执行改善对策追踪及预防Based on ISO 9001/9002供货商评鉴质量标准拟定质量系统稽核制程稽核设定质量目标签订质量协议合格供货商确定(完整的稽核包括将近122个问题)90-100% = Approved70-89% = Conditionally 70% = Not approvedDell选择供货商流程DELL管理供货商流程Supplier Manag

4、ement starts after supplier selection is completed质量管理计划新产品计划及计分卡生产性零组件核准制程稽核安全放行管理/监控质量成绩 改善行动工程变更每季品质评比持续改善Dell Safe Launch简化模式Improved Quality/Process OptimizationControlled Pilot and RampQual Build/TestRFDPilotBuild/TestFAIVolume RampFCSRTSFVSQual Test2674OEM Supplier QA83 Check Point 1: Supplie

5、r QA Approved Check Point 2 Qual Test exit Check Point 3 Qual Build Completed Check Point 4 Release from Development (RFD) Check Point 5 FAI complete Check point 6 Ready To Ship (RTS) Check point 7 First customer ship (FCS) Check Point 8 Full Volume Ship achieved (FVS) RFD Release From Development R

6、TS Ready To Ship FAI First Article Inspection (Pre-Ramp) FCS First Customer Ship FVS Full Volume ShipDurationSee Ramp Plan15Dell Safe Launch模式Customer ExperienceResults of SuccessTotal Quality ProcessFoundation and Enabler to Success 质量系统设计质量质量改善制程预防供货商及早介入分包商管理供货商全面的质量CIPIFIRLRRYieldCIPContinuous I

7、mprovementAction that Drives SuccessDriveQuality the Source through.DellContinuous Improvement(CIP)Dell工程变更通知要求Any supplier changes to form, fit, function, or appearance 任何影响外形结构，安装，功能，或外观的变更须通知OEM must be notified in writingOEM须被书面通知到Required number of days notice should be defined in the QPM/MQT应定

8、义所需的通知天数OEM SQE should be the conduit for any supplier changes - not OEM manufacturing or engineering 任何供货商变更应通过OEM SQE管道（非OEM制程或工程）OEM SQE works with Supplier to ensure OEM is notified of supplier changes OEM SQE应该对供货商的变更作掌控并确保OEM被通知到1.例外产品被认可后，DELL对一些供货商相对于例外要求，由采购部写特采 申请、由技术部批准、由品保部加以文件化 2.变更 2.1

9、.在没有事先得到DELL的书面批准以前，任何诸如生产材料、制程,制造地 的变更都是不容许的，无论这些变更是否影响产品性能规格。 2.2.对于一些主要和关键性的变更，供货商应该通知DELL的采购部、工程部， 以便客户的设计team至少在90天以前开始介入执行，因为这些变更可能影响 产品的性能、质量、可靠性、互换性、或ESD灵敏度，这样的申请在没有得 到DELL的书面批准前是不容许的。并且必须对connector重新进行信赖性鉴定.Dell ECN CONTROL-选自Dell低功率连接器规范Dell送样段要求(Dell PPAP)Dell DocumentDell Document Number

10、PurposePart Qualification ProcessCor.30.WWP.SQ.0014Overview Document to DellQual Process: To determine if all Dell engineering design record and specification requirements are fully understood by the supplier and that the suppliers process has the potential to produce product meeting these requireme

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