商务英语会话

okay.Howwasyourflight?B:Itwasprettybumpy,alsoabitlong,alltogetherabout5hours.A:Thatisalongflight.Youhadalayovertoo,isthatright?Youmustbetired.B:ActuallyIfeelquiterested.Iwasabletosleepontheplane.A:Good!Here,letmehelpyouwithyourbag.IsityourfirsttimetoSeattle?I’dbehappytotakeyouaroundthiscityandshowyouthesightstonightifyou’reuptoit.B:Thatwillbeverynice.You'retookind.A:I’vealreadymadeahotelyou,let'sgotothehotelfirstanddropoffyourthings.Then,I’dliketohaveadrinksothatwecangetbetteracquainted.I’vebookedatableatanexclusiverestaurantdowntown.Afterwards,I’vemadearrangementstotakeyoutoseethecitylight.Seattle’snightlifecanbereallyquiteexciting.Howdoesthatschedulesoundtoyou?B:Soundsgreat.Thankyouforyourhospitality.TelephoneReservation电话预订客房A:Hello!ThisisGoldenCardOffice,NewWorld这里是新世界大酒店金卡办公室CanIhelpyou?B:Hello,thisisBobJacksonfromStarCompany.我是斯达公司的鲍勃杰克逊I’dliketoreservearoomfromthe21sttothe24ththismonth.2124你具体想要什么样的房间?B:Ineedadoubleroom.我要一间双人房。Ipreferaroomoverlookingthegarden.我想要能俯视花园的房间/Ipreferaroomwithagoodviewofthesea.我想要能眺望海的的房间./Ipreferaquietroomawayfromthestreet.我想要避开街道的安静房间A:Noproblem.没问题。Ourhotelisafive-starhotel.我们酒店是五星级的酒店Weguaranteeourguests’satisfaction.我们保证让客人满意。Bytheway,whattimeareyouarriving?顺便问一下，你们几点抵达？B:Aroundfour.,the21stofthismonth.这个月21日下午4点左右。Howcanwefindthehotelafterweleavetheairport?我们离开机场后如何才能找到酒店？A:Don’tworry.别担心AnEnglishspeakingguidewillbemeetingyouattheairport.一位说英语的导游会在机场接你们Andtherewillbeacarorshuttlebuspick-upservice,whichisfreeofcharge.并且有免费的小轿车或班车接送B:That’sgreat.太棒了Howmuchdoyouchargefortheroom?/What’stheroomcharge? A:988yuanRMBpernight, plus15percent charge.98815%服务费。B:I’vegotaGoldenCardforyour我有你们酒店的金卡Willyougivemesomediscount？可以打折吗?A:Oh,yes,Mr.Jackson.Areyouthecardholderyourself?请问你是否是持卡人本人？B:No.Afriendofminelentittome.不是，是一位朋友借给我的CanIenjoydiscountinthatcase?这样也能享受优惠吗?A:Yes,youcan.可以的Butwe’llgiveyoujust25percentoff,andtheholderhimself canenjoya50percentdiscount.不过我们只能给你25%的优惠。持卡人本人可以享受50%的优惠。B:But25percentwillbequiteallright. 25%也相当不错了。Bytheway,howfarisyourhotelthe InternationalExhibitionCenter?顺便问一下，你们酒店距国际会展中心有多远？Wehavebusinessthereeveryday. 我们每天在那里都有业务。A:It's15minutes'drivefromhere.开车大约15分钟。B:Verygood.很好B:Verygood.很好I'vegotit.我知道了A:Wouldyoupleaseconfirmyourreservationthreebeforeyourarrival？能否劳驾你在到达这里的三天前确认你的预订B:Sure.好的 Bye.再见Checkingin 登记住宿A:Goodafternoon,sir.MayIhelpyou?B:Yes,I’dliketocheckin.我要办理入住登记Isthereadoubleroomavailable?有空的双人房吗？A:Haveyoumadeareservation?你有预订吗？B:Yes.MynameisBobJackson.Thisismywife,AnneJackson.Icalledtoreserveadoubleroomtwoweeksago.两周前我打电话来预订了一间双人房A:Justamoment,sir.先生请稍等I’llcheckonyourreservation.我查一下你们的预订登记Wehaveyouinourrecord.有的。CanIseeyourIDcardsorpassports,Mr.andMrs.Jackson?请出示你们的身份证或护照B:Sure,hereyouare.好的，请看。A:Thankyou,Mr.Jackson.You’llhavearoomonthetopfloorwithaverygoodviewofthe 你们住在顶层的一套双人房，可以看到海港的美丽景色。B:Great!Iliketheroomfacingthesea.太好了，我喜欢朝海的房间。A:Willyoupleasefillouttheregistrationform,Mr.Jackson?请你填写这张登记表好吗？B:Sure.行。A:Also,youarerequiredtopayoneday'sroomchargeasadeposit.你们还必须交一天的房钱作为押金。Andifeverythingisallright,we'llreturnyourdepositwhenyoucheckout.如果一切正常，你退房的时候，我们会归还你的押金。B:Canweuseacreditcard?我们可以使用信用卡吗？A:Yes,weacceptcreditcards,includingAmericanExpress,Master,Visa,GreatWallsandPeonycards.我们接受信用卡，包括美国运通、万事达、维萨、长城和牡丹卡。B:Good,weuseVisa.很好，我们用维萨卡。A:MayIseeyourcard,Mr.Jackson?可以让我看看你的信用卡吗？OK,thankyou.好的，谢谢。Hereisyourkeycard.这是你的钥匙卡B:CouldyoutellmewhereIcanputtheseimportantdocumentsI’vebrougthwithme?请问我该把带来的这些重要文件放在什么地方?A:Well,youhaveasafetydepositboxinyouroryoucanleavethemhereatthefrontdesk.你们房间里有一个保险柜，或者你也可以放在前台。We takecareofguests’valuables.我们可以替客人保管贵重物品Whichwaydoyouprefer?你看怎么样？B:IthinkI’dliketoleavemydocumentsheresincewe’lloftengoout.我看还是放在你们这儿吧，因为我们经常要外出。A:Good.Hereisaspecialenvelope.这里有一个特制的信封Pleaseputyourdocumentsinitandsignyournameacrossthesealingstrip.B:Good.Imayneedtheminthreedays'time.好，三天后我需要用这些文件A:Noproblem.没问题Weoffer24-hourserviceatthefrontdesk.我们前台提供24小时服务。B:Thanksalot.多谢了Iwonderwherewehavesupper.我想知道我们在哪里吃晚餐。A:Wehavetworestaurants.TheChineseoneisonthesecondfloorandtheWesternoneisonthethirdfloor.我们有两个餐厅，中餐厅在二楼，西餐厅在三楼。Supperisservedfromfivethirtytill5：309Yourbreakfastsarefreeofcharge.你们的早餐是免费的Hereareyourbreakfastcoupons.这是你们的早餐券。B:Thankyou.Wouldyoutellmewhenthecheck-outtimeis?请告诉我退房时间好吗？A:Thecheck-outtimeistwelveatnoon,butwecanstillkeepluggageforyouafteryoucheck12Nowthebellboyisheretoshowyouuptoyourroom.现在门僮来领你上楼去你的房间。Haveanicestay!Mrs.Jackson.住店快乐！Showinggueststotheroom.先生，让我帮你提行李好吗？B:Yes,thanks.Thisonecontainsfragile好的，谢谢。这里面有易碎品Pleasebecareful.请小心。A:Isee.我知道了Thisway,please.请这边走。Thatwayleadstothehotel’sBusinessCenter/FitnessRoom/BeautySaloon/IndoorTennisCourt/swimming-pool.那条道通向酒店的商务中心/健身房/美容院/室内网球场/游泳池.Pleasetakethiselevatortothetwenty-second您请乘这部电梯到二十二楼I’lltakethebaggageelevatorontheother我从那边的行李电梯上去。B:Verywell,seeyouthen.很好，待会儿见。A:Hereweare.Pleasegoin.我们到了，请进吧。B:Thisroomlooksverynice.这房间看上去很不错的。A:Hereisyourbaggage.这是你的行李Pleasecheckandseeifit’sallright.请查一下行李是否安好。B:That’sallright.一切都好Thankyou,boy. 谢谢你了，服务员。A:Theemergencyexitsarelocatedatbothendsofthehallway.紧急出口在走廊两边的尽头。Letmeintroducetheroomfacilitiestoyou.我来给你介绍一下房间的设施。B:Nobother.Thanks.不麻烦你了，谢谢I’dliketoknowifthereisanInternetconnection plugformyportablecomputer.我想知道这儿有没有手提电脑上网用的插座。A:Theyarebesidethewritingtable.在写字台旁边。B:That’swonderful.那太好了I'dlikeadrinkinmyroomifit’spossible.如果可以的话，我想要杯饮料。A:Certainly,sir.当然，先生。Thereisaselectionofcolddrinkssuchasbeerandwhiskyinthemini-barhere.在这个小型吧里有各种冷饮，如啤酒和威士忌。AlsoyoucanmakeChineseteawiththeseteabagsandhotwater.您也可以用热水冲泡袋泡茶。Ifyouwouldlikecoffeeorotherdrinks,pleasecallservice.如果您要咖啡或其他饮料，请打电话到送餐服务部There’sanicedispenserneartheelevatoronthisfloor.这楼层的电梯旁边有一台制冰机。B:Allright.Thanksalot.好的，多谢了。Andthisisforyou.这是给你的小费A:Iappreciatethethought,sir.谢谢您的好意，先生。Butwearenotsupposedtoacceptanytips.不过我们不应收小费。B:Takeit.Youdeserveit.拿着吧，你该拿的。RoomService 送餐服务A:RoomService.这里是客房送餐服务 MayIhelpyou?B:I’dliketohavetwohotsandwichesandalargepotofcoffeesentuptomyroomrightnow.请马上送两份热牛肉三明治和一大壶咖啡到我的房间。A:Noproblem,sir.没问题。MayIhaveyournameandyourroomnumber,sir?请问先生尊姓大名，住几号房间？B:ThisisBobJackson,room2216.我是鲍勃杰克逊。住2216房间。A:Good.I’llbeupinacoupleofminutes.好的，我马上送过来。B:Bringussomesugarandcream.Mywifedoesn’tlikeblack我太太不喜欢清咖啡。(Knockatthedoor) 敲Comein,please.请进。A:Here’rethesnacksyouordered,Mr.Jackson.你要的点心来了。B:Thankyou.CanIhaveitchargedtomyaccount?可以记在我的帐上吗？A:Certainly,sir.当然Wouldyousignhere,please?请你在这儿签个名。AnythingelseIcandoforyou?还有什么可以为你们效劳的？B:Doyouhavedifferentstylesofbreakfastforroomservice?你们的客房送餐服务还供应其他品种的早餐吗？A:Yes,weserveContinentalbreakfast,AmericanbreakfastandChinesebreakfast.是的，我们供应的早餐有欧式、美式和中式三种。B:Prettygood.很好Whattimedoyoubeginyourserviceinthemorning?送餐服务早上几点开始Tomorrowwe’llbeoutveryearly.明天我们一大早就要出去的。A:Weusuallystartfromseven.frontdeskthenightbefore.Oryoucanalsotellme如果你有特殊要求，请在前一天晚上告诉前台。或者你现在告诉我也可以。We’llsendyourfoodoveratyourrequestedtime.我们会按你要求的时间送餐的。B:Verygood.CouldyousendtwoAmericanbreakfaststoourroomat 6:30tomorrowmorning?好极了。你们明天早上6点半能不能送两份美式早餐？Wemustleavethehotelbefore7.我们七点前必须离开酒店。A:Noproblem.没问题SoRoom2